The Highlands

We were just looking at the time of a change in management that did not make the transition easy. Otherwise it's a fine place.

The transportation manager-driver and the housekeeping team are absolutely outstanding. The company is in the middle of revising its management strategy for this facility. The assistant management team should be highly commended for the efficacy and compassion that they have shown during this time of transition. They are very kind people. This facility is very nice for people who are in their 80s and 90s or hundreds. They seem to do well also with people with very mild dementia.

The staff was very friendly. They brought her breakfast in the morning, which was good. The value for the money was pretty good. Overall, it was good experience. The room was clean, and well kept. I would recommend to other families.

This place is very nice. It's a newer facility, spotless and beautiful on the inside. It really is a clean facility and looks very nice. Most of the residents and staff have been very nice and friendly. One thing they could do better is have a contact person to go to for questions. When mom first moved in, she had a couple of questions and also her phone was broken. We didn't know who to ask for help or how to go about getting her phone fixed. We asked and didn't really get a direct answer the first couple of times. As for her phone, I had to call the front desk and ask several people for help reaching her. I got the run around, even when I asked to just leave a message for mom to call me back. I couldn't get answers and couldn't reach her and it was frustrating. But we finally got it worked out and her phone fixed. The management isn't always helpful and seems to change often or be on some sort of rotation, which we didn't realize. They do offer a good variety of activities/outings and always seem to have something going on. Mom really enjoys that. The food is good and the wait staff is very nice. They do housekeeping once a week and things seem to be good there. I thought they provided paper items (paper towels/toilet paper), but they do not. However, I do think that they're one of the best facilities in the area. And the cost is reasonable. It's definitely a place you would be proud to say that your loved one lives in. I would recommend them to family and friends.

My loved one did not get to participate in many activities but they did have a lot going on. The staff are really wonderful and the community has a really warm sense. The people who work there run it like family. The grounds are very nice the people there just raved about how great it is. They encourage socializing all of the time and they check on the residents all of the time. They are caring diligent people that treat you like family the staff really care about the residents.

We had a great tour with The Highlands. It is an older facility but it is well kept. The rooms that we were able to look at were adequate. The only downfall for us was the price for care, but it was a great facility.

Highly recommended this community, beautiful apartment and friendly staff. They have activities like movies, music, journalism and more for the residents to do.

Really nice and good value for your money.

Our family had an in person tour, and the experience was really good. The Highlands is a very nice facility, very clean and lovely. However it was more towards independent living and they did not have the nursing services we were looking into for assisted living.

The community recently has had a lot of mice. There has been a turnover with management. The food has been sub par. The maintenance man has been nice. The prior manager was very nice. There have had some items like cabbage and beef, and they ran out of cabbage. My family has been able to eat with my loved one and the food didn't taste very well. Nice place and apartments. They clean the cars in the winter, and the dining room is beautiful. The activity director has been great and my loved one really likes it. They have a good housecleaning service that comes in and cleans. The setup is nice in the unit. The shower you can walk in and there is no step up. If the food was improved, my score for this community would go up.

We chose this community because of the location, the price, as well as the overall facility. It had an updated, positive, less assisted living/ nursing home feel to it. My aunt is in a studio plus and it is great size. We have eaten with her and the food was very good, there have been no complaints. My favorite part about this community is the overall experience we have had. I would recommend The Highlands.

The thing my mother has struggled with at The Highlands is that they have had a lot of staff turnover over the last year. The interactions between staff and residents could be a little better. My mother feels sometimes certain residents are singled out more than others. They have, however, done very well protecting the residents during the Covid-19 pandemic. The isolation is difficult for the residents, however it is keeping them safe. The activities are good, however they could do better. It seems like they are the same every week and no to often changed up. They could ask the residents about what they actually want to do more often, rather than repeating the same thing every week.

The new management this year is great! [Name removed] and [name removed] really make an effort to make people happy. They are approachable and make my mother living there feel like family. Portions of food could be better and more buffet brunches at dinnertime could be a good change. The residents could then have a little choice....something special once a month! Otherwise, the activity director and asst. Managers are awesome....friendly and caring.

I'am comfortable with my move to this community. It is a nice place with kind people. The community is very well-kept, they do a good job with the cleanliness around the community. The staff is very helpful whenever needed. I'am pleased with everything they have done for me.

I liked it. My mom will visit in October.

After reading the reviews, we decided to place one of my parents there. The support staff was very nice, driver, wait staff, etc. but the management and activities director do not appear genuine. They are initially friendly but do not really listen to the suggestions the residents make and patronize them. We are disappointed. Residents are friendly but rarely do you see any laughs at this place.

Met with Alice today. The place is large. My favorite parts were the movie theater. popcorn machine and soft-serve ice cream. There was a fire pit outside too. When entering the building, the dining area is immediately to the right. The 1 bedroom I saw seemed small. Lots of closet space. Balconies are available but there is a waiting list for those.

We looked here for options, it was nice, but not exactly what we wanted. It's still in the consideration, but it's not our top choice. I did like it though. A nice place with friendly people.

Last week i took a day to tour different senior retirement homes for my grandmother and i must say i stopped by the highlands and i was amazed,the staff was warm,welcoming and friendly,the place was clean and there was genuine concern about the residents. i visited around the lunch time hour so i was able to have lunch and it was awesome,i also had small chat with the chef and was happy to find out that his number one priority is to ensure that the residents are healthy,so besides good food,there is also activities that keep the residents active and my grandmother is never the one sit around. I am impress by all i have seen and heard while i was there so i'm definitely gonna put my grandmother here.

I was checking around for a good a place for my grand-aunt and I was impress with this one out of a bunch of others I visited. The environment is warm and friendly and the food that is superb ...I just have to commend the chef for doing a great job. I believe that my grand-aunt will be well taken care of here. Please keep up the good work!