The Grandview of Chisholm Trail

So far so good! One of the things that really struck us about The Grandview was how very bright, sunny, and happy it felt. The people are all friendly and open and have made Dad feel at home. The staff are learning how to figure my dad out and his needs - he can be tricky one to figure out. But they're asking questions of us when they need to, and we expected that learning and growing process going in. He loves the food and cleans his plate all the time. We've also tried the food and thought it was delicious as well. They always make sure he's not sitting alone, which we appreciate. And it's a great value, which is one of the things that initially drew us to The Grandview.

The Grandview of Chisolm Trail has been a great experience so far, we have no problems and it is just a night and day experience compared to our loved ones previous community. The cleanliness is great and the staff members are all super nice. Our loved one absolutely loves the meals and dining service. They have quite a variety of activities like Sunday Church services, a gardening club, flower arranging classes, bingo and they take fields trips to the local stores. We would definitely recommend this community to other families

I would not recommend this facility even if it were FREE. Terrible staff, non responsive to requests for your resident . Look elsewhere

The Grandview of Chisholm Trail has been a wonderful place for my mom to live. She is loved, cared for, and made to feel very special. During times when she has struggled with her health, the staff made sure that she was well cared for and safe. The Manager and staff are always communicating with me in such a positive and professional way. The Activities Director keeps everyone engaged, laughing, and finding joy in their latter years. The Wellness Director and her staff make sure that Mom’s health is attended to in a kind way. Mom is very happy and content here, and that brings me comfort.

Absolutely the most beautiful facility that we have looked at. Bright open and inviting with tall ceilings and a grand entry way. It has a private dining area where you can sit and eat with family ar friends. Large and open dining room area with great food and wonderful residents that are very friendly. The staff is absolutely amazing and were very helpful to dad. We really enjoyed the outdoor car show with awesome hot dogs and more. Dad absolutely loved the sweet lady that drove the transportation shuttle for appointments. She was always so kind and helpful. I believe she's the same lady that also does the events and the exercises. She was truly wonderful. [name removed] was also super wonderful and could always find the answers we needed day or night! She was so valuable to us during my dad's stay at Grandview.

My father was there, and he had the best care, he was treated like royalty the entire time he was there. It started with [name removed], she stayed late to help us get all the paperwork completed so we could get him admitted in the short time we presented her with. [name removed] treated my father like a king anytime she would transport him to one of his appointments. [name removed] was always helping us along the way, even the maintenance man, [name removed] was kind to us, they were always quick to respond with the best solution and doing whatever was necessary to make Grandview the best place to be. Everyone there, residents included loved the food, appreciated the staff, it was always a pleasant treat to stay and eat with him as we spoke with other residence that really loved this place. There were so many other employees that were there that always went above and beyond. It was a blessing that we found this place.

Pretty facility but that’s all. Resident care, passion isn’t there. Organization and management in all phases doesn’t exist beginning with meals and medication dispensing. Executive Director can quote protocols BUT protocols aren’t followed. She takes your words out of context when voicing a concern to point the problem back at you. Staff isn’t trained with a tremendous turnover. Staff is spread too thin performing too many varied tasks with poor results. Administrative phone calls will not be returned. Grandview did not enforce the leash requirement for dogs. Admin depends on residents to have a short term memory problem so they can say, “you don’t remember.” I personally don’t appreciate the condescending attitude. Beware they sell you a pretty package but don’t expect it to actually happen. Laundry will be lost, room cleaning isn’t regular. The disappointment goes on and on. They simply are not up and running with a first time director who just isn’t equipped.

They did have some turnover of staff members which was really the only issue we had. The staff members were always very friendly. They did a great job with activities for the residents. I would recommend The Grandview of Chisolm Trail to other families looking.

The community recently hired a new activities director You aren't getting what you pay for. This is not a community I would recommend. The community is understaffed.

My loved one was in The Cottage (memory care). While the majority of the staff was good, [name removed] who provided activities was awesome! However, the upper admin/management do not know how to run the facility. They need to train the staff on how to take care of residents with dementia. They need to make sure all the cameras are in working order. They do not make it easy on the family members. There should be a no cell phone policy while working. I got tired of seeing staff on facebook. Glad we found a much better place that has experience with dementia and work with the residents, instead of against. Also, they talk about chef prepared meals. There were many "chefs" that quit while our loved one was there. Not to mention eating on styrofoam. We understand with COVID, but this was ongoing. Getting things in order start with the management. It shouldn't be that difficult. People are in positions that know nothing about memory care or how to handle staff.

I just expected more

I had my mom move here several months ago. It has been the best decision. The Grandview property is beautiful, clean, and well cared for. The staff is perfect. My mom is well known because the people who work here genuinely care for her and all the residents. Even support staff—maintenance man knows her, calls her by name, and one of her favorite persons is the precious lady who cleans! She comes to clean but sits and visits with mom, which she thoroughly enjoys. She receives constant attention. The activities keep her attention; she enjoys staying involved. If it’s movies or flower arranging, exercise class or happy hour, she is certain to attend because she feels the warmth and love. The meals are really good! Mom is eating more here than she has in the past couple years. Mom is cared for and knows it. I feel she is safe sound and secure!