The Atrium at Boca Raton

All staff members at The Atrium at Boca Raton - from VP Sales, reception, maintenance, medical staff, activities, etc. - do a fine job and go the extra mile when needed.

They have lots of activities and outings to keep the residents busy. One thing they could improve is better service for doctors appointments. I picked this community, because of the facility and price.

What we really like about The Atrium is that It's a beautiful facility - feels like a hotel when you walk in! They offer a ton of activities but it's not a huge place so easy to get around. The quality of care and the overall value for the money gets a 5+.

This is one of the best places I could find. This was close to family for our loved one. I like both the Manager of Memory Care and the Executive Director. Music, dancing, painting, and more are available for activities for the residents. The activities are good. This is a good place to live.

The care and the people at The Atrium really stood out to us, they really went out of their way to be friendly, the community is also clean. The rooms were very nice, and we would recommend this community to others.

My experience having my mother at this facility started bad and got much worse during her 5 year residence. We had private 24/7 care for my mom, she would not eat their food so we brought in prepared food from home and also prepared meals purchased. Her room had broken lights, missing molding on the floor, her toilet was not secure to the floor and a hazard and more. After requesting for 1 year that these issues be resolved they were not. When [name removed] was hired as their new Executive Director I was promised that she was hiring new staff and would address these issues promptly. That was also not done. Promised made never kept. The carpets are soiled and the hallways smell terribly. The elevators are another item that has frequent breakdown and out of service issues. On occasion my moms private care staff would need a hand with my mom getting in or out of bed and no staff was available or willing to help. Reaching the end of my rope I spoke to [name removed] who once again was not helpful. I asked her why we should pay $5,500 a month and receive no care or services and at this point their facility was a box with a bed in it for my mom. They have also discontinued the daily 4PM live entertainment in the lobby to save money I'm sure. When I asked what their cancellation policy was she stated "30 days with written notice but I will accept this conversation as your notice". I replied "don't put words in my mouth and that I would formally notify the Atrium when I was ready and that I did not appreciate her passive aggressive behavior". In the end my mother moved out around Aug 1, 2018 into an apartment where we maintain her 24/7 private care and both my mom and her care takers are much happier. We are also saving $4,400 per month on the Atrium fees. A post like this is not something I have never done but feel so strongly about the inferior care at the Atrium at Boca Raton that I was compelled to write this. Beware before sending your loved one to this facility.

My tour of The Atrium at Boca Raton went well, but it was not what we were looking for. As soon as we walked in, we noticed the place was very smelly and dark. The staff were all very friendly but the place was not going to be a good fit,

Warm and compassionate staff. "Hugged". Person conducting tour knew residents. Very friendly atmosphere with full sched of daily activities.

We toured this community while looking into care options for a loved one. Initially we were very impressed by what we saw here. However, when we came back for an unannounced visit so I could show it to my husband I was much less impressed. I saw a few care issues handled in a way that I wouldn't have be comfortable with if it was my loved one.

As far as the regular floors I do not have a problem, staff was always very nice and pleasant but when my family member was moved to the 2nd floor Memory unit my feelings changed dramatically. The staff on the 2nd floor are mean and uncaring, the night shift is the worst. I do understand it is a hard thing to deal with but if you are not able to deal with patience with memory loss than they should not be working on the floor.I do have to say the activities director on the 2nd floor is very nice and does try to keep the residence active as best she can. It is a very sad and depressing floor. I truly hope something changes very soon for the sake of these poor residence.

My father moved into the Atrium several weeks ago. Initially it wasn't our first choice; but we were lucky that the initial place we had decided upon did not work out. Dad has a studio, that is really more like a small one bedroom. The apartment is very nice. The staff is wonderful. The activities are great; my father does not miss a single one! It's like living in a hotel, with daily maid service, turn down service and three meals a day. Ice cream daily at 3pm; cocktail party with dancing at 5pm. Movies nightly. There's even room service if he doesn't want to go down for meal! The residents are like most residents in Assisted living; mostly walk with walkers and many have some memory issues. My father is 83 and also walks with a walker, but he is "younger' in his appearance and abilities than most, but he has found some nice new friends. Told me today "I'm the happiest I've been in a long time."

The Atrium at Boca Raton is a wonderful place, they have so much to offer the people who live here! The staff is very friendly, and they're always on top of things, you never have to remind them to do anything! The facility itself is a bit on the older side, but still very beautiful. They've got a huge variety of activities, games, discussions, and events to keep the residents entertained. 7 days a week at 4pm they'll have a pianist and sometimes a guitar player come in to play music while they serve wine and hors d'oeuvres. And the dining room is absolutely beautiful! I also like that they replace the towels and the toilet tissue in the bathroom every day. It's just a very nice place overall, and my loved one really seems to be enjoying himself here.

I got a good feeling about how they fill the needs of their residents. Personalized!! A bit pricey for the room but I believe suitable to fit Dads needs. If he needs help to get to the dining room they can assist or even on occassion bring it to him. They like their residents to get out of their apartments and be social. The room may be upstairs but elevator and assistance is available. Piano entertaining happy hour plus Prespertarian service.

Very affordable and nice to have a medical center directly behind.