Sunrise of Fair Oaks VA

My brother was a resident at Sunrise of Fair Oaks VA and his experience at this facility was great! The staff are great. They really care about the residents there. The food was very good. The cleanliness and friendliness were great. The care services and value for cost were also great. [Name removed], the Activities Director, was awesome! I would recommend this facility to family and friends.

I would recommend it as overall I feel the care is good. I liked how Sunrise was laid out. Also many of the apartments had been updated. They had a 2 room renovated Apt available in a good location. Staff is very friendly and attentive. Also my Mom has not been able to really bond with any of the other residents. Most have some degree of memory loss and my Mom is still alert and very sharp. Many of the activities are too "basic" for her. They did provide her with an art class just for her. She attends Sunday mornings and paints on canvases with acrylics. She is a very talented artist.

[name removed] in the sales office was amazing! He was the most helpful with giving advice on how to navigate the whole transition. He was leagues better than any other person at other facilities. Everything is lovely...even the gardens Sunrise at Fair Oaks has a very friendly, tenured staff. Retention is difficult in the industry so Sunrise is a bright spot! My dad had terrible bed sores from a nursing home but Sunrise was able to get everything looking great in less than 2 weeks! It was amazing. Sunrise is great because their menu is longer than any other facility we toured and the options are better. Dad likes variety. Since my dad is bed bound, he hasn't participated in any activities, but there's a lot to get involved with if you can. Most facilities don't offer the levels of care that Sunrise does. Once you determine which level of care is appropriate, you get a clear understanding of what's included. Sunrise is very transparent.

My loved one was here for a short stay. The community was clean, and the staff were very kind. I was given wrong information about the financials of having my loved one in Sunrise. I would recommend you ask several questions about the financial information on caring for your loved one and the room your loved one will be in. I was told that I would get money back that I put down, and I have never received a penny back. The community is now stating they don't give any of the money I put down back to me. Buyer beware!

I had a great experience. I completed a tour with [name removed] and [name removed] and the facility exceeded my expectations. I went in extremely nervous and walked out feeling a sense of relief. Beautiful facilities, wonderful people, and just overall a bright and happy place to live. I recommend this for all of your friends and loved ones.

I really like this community and the location to the hospital. They have activities like bingo, someone out there playing music and my loved one likes this. My loved one also likes the afternoon snack time. He gets his hair done here and is able to take care of himself. The staff have been very good at this community with us and my loved one. I have a comfort level that he is being taken care of.

I think this is a good place for your loved one. They take good care of the residents. The staff is good at encouraging the residents to participate in activities. My loved one seems to like the food.

The staff members at Sunrise of Fair Oaks are very nice, helpful, caring and really cater to the residents needs. They also have a variety of meals for the residents to choose from.

The staff members at Sunrise community were fabulous, however the management was awful. Overall value for this community is expensive for what you got. The billing, and communication was terrible it was really lacking. The accessibility to management was poor, the staff members really did run this place. The food was excellent, and the rooms were dated but kept very clean.

We chose this community because it was close to where I live. I personally knew one of the doctors do house calls here as well so I knew who to reach out to. The room sizes are adequate. The food is average. My favorite thing about this facility is it has been there for a while so there is a lot of greenery and the staff goes the extra mile for their residents. I would recommend Sunrise at Fair Oaks.

Heartbreaking Observation-SAD! I recently visited a relative at Sunrise of Fair Oaks,VA - Memory Unit and I was sicken by the way they treat the elderly-without a voice. Shoving food in their mouths, wiping their faces so roughly and caregivers laughing at them. The place stinks with a foul smell and residents were walking around with wet clothes from not being changed. Staff just sit residents in front of the TV and chat with each other. I can't imagine treating a dog the way they treat People that live there. Stay Away-Do Not Recommend this facility

First Hand Experience: I recently visited a relative at Sunrise of Fair Oaks in the Memory Unit and I was sicken by the way they treat the elderly-without a voice. The place stinks with a foul smell and residents were walking around with wet clothes from not being changed. Staff just sit residents in front of the TV and chat with each other. I can't imagine treating a dog the way they treat People that live there.

I had a family member who was in the memory care unit for Alzheimer's and every time I visited them, I left feeling sad and shocked. While there are a few select staff who genuinely wanting to be there and help the residents, a majority were just plain rude and should not be working with elderly- not nice to residents. The place was also dirty. I do not recommend leaving your family member at this facility, especially for the monthly costs.

Horrible Experience! My dad suffered terribly while residing in their Memory Unit. Inexperienced and untrained staff, Management that's just as bad. Adult Protectives Services investigated them along with Social Services regarding treatment of my dad. Stay away!

My mother has been at this community for 6 months. We selected it based on the high ratings and PR provided by the sales team. We’ve tried to be understanding and allow for a “break in” period. We’ve had experience with other communities for my father and mother-in-Law at much lower costs. I must say that most of the healthy residents really do like it here. Those that need to depend on their services, not so much, based on the complaints from the residents’ council meetings. Medications are not delivered on time. If an emergency button is pushed by a resident to request a medication, there is no rush to get it to that person. Things disappear from residents’ rooms. Food is often served cold, dessert may be dropped off before entree’s are eaten. Although there is a menu, servers seem to drop off food randomly without waiting for an order. I stayed for dinner recently and found ice in the middle of my slice of meat loaf. Caregivers seem to order services w/o asking permission from the people who pay the bills. Though i’m perfectly capable of cutting my mother’s toenails, apparently an appointment was set up with a podiatrist who charged $67 to trim her nails. Before she moved in, all of her medications were carefully gone over with the staff (including the nurse) of the community, prices given, etc. Two months in, she needed one of these drugs, only to discover it was never ordered. I had planned an outing with my mom through the activities’ director who explained how it would work, where the people going on the outing would sit to have lunch, etc., etc. I arrived to discover that my mom had not come down to the designated area to join the group for lunch an hour earlier, but no one had thought to send someone up to her room to see why not. So when I got there to get on the bus, she was still in her room in her pj’s. Of course we missed the trip. But how could the activity director sit there for an hour of lunch and not check on one of the participants who wasn’t where she was suppose to be in an assisted living community? Despite the high cost of this community, I don’t believe they pay very high wages. I have absolutely nothing against any nationality or minority, but due to accents, inflections or pronunciations there is a communication problem with a high percentage of the staff exacerbated by poor hearing by many of the residents. This is true of the physical therapists, the caregivers, the nurses, the dining staff etc. The more assistance you need, the bigger the problem is. Those that don’t need physical care seem to be happy here. It is noteworthy that though the community is close to capacity of 100 people, there are rarely more than the same 15 to 20 (at the absolute most) people at an activity, an often a lot less. The same people monopolize the sofa and chairs in the living room ALL the time and the same 4 or 5 people monopolize the big screen TV room all day although they are just sleeping in the room. So those two rooms with comfy chairs are always unavailable. The facility is well taken care of, with unused staged seating areas throughout the second and third floor. My mom can no longer walk, doesn’t like to play cards, and finds most of movies offerings incredibly boring (I would agree if you have a TV in your room.) The Fireside chats are dominated by the crew that lives in the living room 7 days a week, so that’s a predictable activity. The community says they have a resident dog, but it is apparently very old, in poor health, comes in with a staff member and my mom has yet to see it. The pet therapy dog comes in to see the living room crew and Valerie. No one ever takes the time to explain the activities to new residents which would be nice, or to give them a personal invite or introduction to others. You are sort of own your own. Activities don’t necessarily happen on time or at all. If you don’t like lemon flavored water, you are out of luck, because that’s all that is offered. And forget about the constant availability of some yummy sweet snacks which i’ve found at every other community I’ve ever visited. If you’ve still got good teeth there are often apples. Otherwise, there are packs of teeny tiny graham crackers.

Beautiful,Bright,Active,and spacious. A few words that describes the community. The staff are remarkable. We loved the tour and our guide gave us plenty of information to review. We are really enjoyed the visit and the community.

Clean, smells pleasant, friendly staff, lots of residents outside on rocking chairs and socializing. Friendly, pleasant feel. “Southern Genteel” style-homey, but upscale homey. [name removed] was very helpful and gave me lots of great advice. Nice, big windows. Common areas nicely maintained. Staff seems pleasant. The only downside is that the studio rooms are very small, and the one-bedrooms are expensive for the size of the room. Otherwise, an overall pleasant place.

Clean, smells pleasant, friendly staff, lots of residents outside on rocking chairs and socializing. Friendly, pleasant feel. “Southern Genteel” style-homey, but upscale homey. [name removed] was very helpful and gave me lots of great advice. Nice, big windows. Common areas nicely maintained. Staff seems pleasant.