Harmony at Chantilly

Overall, the options for the activities, they are doing well. They have been short staffed. It would be nice if they had an employee, to guide the new residents/family members through the onboarding process. In addition, they could do better with communication.

The care has declined since my mom has been here, especially in area of activities. They used to go out to lunch, take rides in the van, ceramics class, parties for special occasions, therapy dogs, etc. Currently they don't do any of these activities. The previous Activities Director would encourage participation and include family members-I rarely see the new Activities Director. Laundry is done inconsistently and her clothing is often missing even though it's labeled.

Activities could be improved. I do not see any art being offered and bingo is only twice per week. It is not bad but the staffing is an issue. Cleaning crews are great.

This place is terrific. My dad likes the place and that really helped with the transition from his house to a very nice roomy apartment.

It was a good experience. We were only there for a month, but it was still an overall good experience. Everyone was very nice and accommodating.

What stuck out to us about Harmony at Chantilly was the amount of activities they offer, the price for what you get, and the atmosphere is modern and the facility is well kept. The apartment sizes are perfect for her needs. The residents here are all pretty young at heart and in their minds so it has been easy for her to integrate into the community and socialize with others. I would definitely recommend.

The following comments were received at HARMONY AT CHANTILLY on Thanksgiving Day. We are so grateful for the opportunity to assist families, that we would like to share….. “Happy Thanksgiving. I leave Virginia and (resident’s name) today with calmness and much appreciation to ( staff names) for the cooperative effort to get (___)settled as quickly as possible. We truly appreciate all your hard work.... I know (___) is exactly where she needs to be.” “Grateful for you, (staff name) for all of your help. Happy Thanksgiving. Hope you have a very special day.” “Haven’t forgotten about you or Harmony. Happy Thanksgiving.”

They're doing great. The staff have been very nice, and it's a very welcoming community. The facility is relatively new, and it's being kept up. The food is good overall, but there are some things that are not to my loved one's liking. They do have activities, but maybe they could have a few more.

I chose Harmony because of all of the services that they offer here. The apartment is a great size and has a full kitchen so I am still able to cook which was important to me. hHey have a lot of activities provided for residents, something is always going on. I would definitely recommend to others looking.

I think that moving from her own home to a place like this do not underestimate the transition. You really have to be there and help your loved one transition into this it is not all going to be on the community. They are also having some staffing issues currently.

I visited Harmony at Chantilly on Monday afternoon, the [date removed] and received a tour from [name removed]. I am very impressed by this property and, based on a small number of interactions, found both staff and residents very pleasant. I look forward to my follow up here, after I've viewed some additional properties this week.

The marketing team should be a little more sensitive to those incoming residents who are making difficult decisions. The community isn't working with us, even though our contract wasn't complete. We would like to get money back and they haven't cooperated with us.

The community is trying to save money and does not have someone at the desk after 8 in an independent living building and they need to call someone to let them in. Communication is not very good, it can be very hard to get things fixed and response time takes way too long. I would recommend this community to others even with these issues.

The concierge staff seemed disorganized and not very welcoming. The work staff coming into work seemed unhappy and disgruntled. The property didn't feel like home. It felt closed in and confined. Some rooms had an sewage smell to it. We smelled it even with our face masks on.

I would want others to know when looking into Harmony at Chantilly that the staff is very friendly. They have also been very responsive if there are ever any issues. Seeing my mother in law happy here has really been the best part for us so far. Their independent living facilities have really good sizes kitchens, so if you are someone who is moving from a home but still like to cook, this is perfect for you. One of the issues we had was that they say they have a shuttle service for doctors appointments, you have to work within certain perimeters with them because they only go to certain places certain days. She has an apartment in the independent living section. We were trying to move her to assisted living and it was very hard to get in touch with the proper people and it took longer than it should have. She also complained a lot about the food, she said things like it was overcooked. They do have a very nice dining area. It is a great place to have your elder parent for socialization purposes. They encourage that a lot at this facility.