Harmony at Chantilly

I think that moving from her own home to a place like this do not underestimate the transition. You really have to be there and help your loved one transition into this it is not all going to be on the community. They are also having some staffing issues currently.

We did a tour with this community and it was very nice. The tour was good and the staff was very friendly and helpful. They answered all of our questions and gave us lots of information to consider. The community was very nice and they were very accommodating to us. They also followed up with and made sure all our questions were answered.

I visited Harmony at Chantilly on Monday afternoon, the [date removed] and received a tour from [name removed]. I am very impressed by this property and, based on a small number of interactions, found both staff and residents very pleasant. I look forward to my follow up here, after I've viewed some additional properties this week.

The marketing team should be a little more sensitive to those incoming residents who are making difficult decisions. The community isn't working with us, even though our contract wasn't complete. We would like to get money back and they haven't cooperated with us.

We toured Harmony at Chantilly and it was a nice facility, although the sales person was a little pushy at the time. We did not feel like it would be a good fit because it is in a congested area next to a middle school and very busy road. We did not feel it would be a great place to walk around.

The community is trying to save money and does not have someone at the desk after 8 in an independent living building and they need to call someone to let them in. Communication is not very good, it can be very hard to get things fixed and response time takes way too long. I would recommend this community to others even with these issues.

The concierge staff seemed disorganized and not very welcoming. The work staff coming into work seemed unhappy and disgruntled. The property didn't feel like home. It felt closed in and confined. Some rooms had an sewage smell to it. We smelled it even with our face masks on.

I would want others to know when looking into Harmony at Chantilly that the staff is very friendly. They have also been very responsive if there are ever any issues. Seeing my mother in law happy here has really been the best part for us so far. Their independent living facilities have really good sizes kitchens, so if you are someone who is moving from a home but still like to cook, this is perfect for you. One of the issues we had was that they say they have a shuttle service for doctors appointments, you have to work within certain perimeters with them because they only go to certain places certain days. She has an apartment in the independent living section. We were trying to move her to assisted living and it was very hard to get in touch with the proper people and it took longer than it should have. She also complained a lot about the food, she said things like it was overcooked. They do have a very nice dining area. It is a great place to have your elder parent for socialization purposes. They encourage that a lot at this facility.

The value was good, the food was really bad. Continued to keep trying a new chef during COVID, but the menu kept getting smaller. Before COVID they had a had bigger menu. Great place for mom. It was newer, the staff was super nice. Would absolutely recommend this to family and friend.

My parents live in an independent living apartment in this place. The current director,[name removed], has done an amazing job in keeping the residents safe during the corona pandemic. She is proactive with safety procedures and is good at keeping family members informed as to the few corona cases they have had in both residents and staff. The place is nice, the food is good, the staff are wonderful, caring people, and it is reasonably priced. This is not a luxury place, but if that's what you're looking for, you will easily pay twice the amount.

Dinner is iffy--sometimes fine, other times cold or slow.

We couldn’t be happier with the Harmony Community. From the staff to the residents, everyone made our mom feel welcome when she moved in three months ago. It is a fairly new property, less than three years old, so it appears they are still working out the kinks in logistics and staffing, but the building is beautiful, the location is close to groceries, restaurants, the airport , etc & the on-site amenities, including a hair salon and movie theater are very convenient. I would recommend it to anyone.

I visited the memory care unit and was very unimpressed. It just made me feel that those poor people were trapped in a very uninspiring space forever. There is a nice, but small outdoor space. There are a lot of other memory care options available in this area

Met [name removed] last week at the Crossings! He's very personable and gave me a great tour of the facility. It's only 2 years old, clean and seems to have everything anyone might need (except no Skilled Nursing but anyone could move easily to [removed] which is a building or 2 down the street!) The Crossings has Independent Living, Asst Living and Memory Care. There are many places to sit and read or people watch, nice places near each elevator on each floor (3). Also 2 big lobby areas to visit in, a great library, additional activity rooms for games, crafts, ping pong, pool table, PT room, etc. I looked at a one bedroom with living area and kitchen in ID area of the buildling. Nice balcony, too, but not in Asst Living area. Overall, this is the best place I looked at so far. I really like it a lot! Not ready yet though, of course.

After one tour of the Crossings at Chantilly we knew this would be a great place for Mom. It is a new facility that is bright, state of the art, well-maintained, with helpful staff and friendly residents. Mom has greatly enjoyed making new friends, and has taken advantage fo the numerous activities and services. Mom continues to be impressed several months after moving in. The food is excellent, and she has access to PT and OT suport services. This will be her forever home!

non smoking maybe the only issue

I’ve lived there and it was an awful experience the director is not interested in the residence says one thing then Denys she said it. Like she told me when i brought up the 3 month clause she told me to forget it then Denys she said it and is now that i moved out is demanding the full three months in rent

We have had a family member at the Crossings since they opened. As of today. All the original employees have left. From what it hear it is on their own accord. What does that tell you? My opinion is that it seems corporate is not very supportive of the community. Training of the care takers seems lacking. Don’t get me wrong. People there seem to care about the residence. But aren’t trained to handle some situations. I hope they are turn it around for the sake of the residents.

This is a new community and there are still a lot of empty apts. My mom really likes her apt and she has her furniture all set up so it feels like home. The staff is really friendly and attentive. I have been talking with the director about working on the lack of activities, adding evening events like bingo and cards to help bring the resident out of their apt and get to know one another. My mom likes being active and interacting with her fellow residents. so it has been hard for her to meet others. Mom does enjoy going to the dining room and she likes the food.

My wife, and I stayed in this community for a month to get the feel of how it would be to live in an independent community. We really enjoyed our stay, the experience went very well. This is a newer facility with great features. Everything worked out very well. We enjoyed meeting all the residents, they were very friendly. The staff was kind, and was helpful whenever needed. Our families came to visit, and were very impressed with this community. It is a great facility, and I would recommend it.