Spring Hills of Lake Mary

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The staff at Spring Hills community is very friendly, it has a warm feeling to it. The room sizes are about average. The food is pretty good. One thing we really liked about this community was the family atmosphere, however the response time could be improved.

Some of the staff are great, and some seem a little clueless. It is more expensive for what you are getting. My father absolutely loves the food. The rooms are nice, but the outside of the building needs to be updated.

Moving During COVID-19 can be scary and unknown as to what decisions are best. My parent lived by hisself and we live out of state. Dad declined more after a fall and once he was done with rehab he simply wasn’t safe to live alone anymore. The Front desk was so pleasant and transferred me the Community Resident for additional info. I’m so use to the sales people not listening and only trying to get my email phone and address to send me gifts. This was different she actually listened to me and didn’t make me feel rushed or pressured to choose now. I did a virtual tour and included my sisters so that we could all see and have a part in this. The residents were happy in the background the staff was happy, there was a icecream truck looking cart going down the halls to the room with ice theme music playing it was amazing. We were trying between the newer building or that was older but homey. The next day we received the most beautiful and thoughtful and purposeful gift that was simply but powerful. We received the picture of our family all together on the virtual tour that was beautifully framed and said - “ Even when we are apart , we are still together in this!” Thats when we knew where we were going. Best decision that we could have made. The Head Nurse called me just to introduce herself the day before , the sales team just wowed me and resident concierge person was a ball of sunshine and made dad feel at ease with walking into the community leaving us behind. The next day the Executive Director called me and simply asked how was I doing with the transition and I said I just want to be there. Low and Behold I get another call from and ask her to hold on it was the community calling me to surprise me with a song and dad happy as ever. Real tears of Joy I cried in all of this sadden times of COVID-19 Spring Hills Lake Mary has given me and my family a little piece of happiness. Thank you guys for everything! Thank you [names removed] for the wonderful meal, [name removed] for the warm welcome [name removed] for the follow up move in call that set me at ease [names removed] you made the move process a delight.

The best experience for us during this pandemic. My mother lives at Springhills Lake Mary and we couldn’t be happier. [name removed] the resident angel I call her meets me outside to get my moms dog 3 times a week to spend time with her at the community during this pandemic. I love the videos and pictures of mom and the hallway parties and parades. I wasn’t feeling well one day that I missed dropping the dog off and the Executive Director personally showed up to home with dinner for my family, soup and get well soon gifts balloons and cards from everyone at the community . I’m grateful for mom to be there with thoughtful and loving individuals it feels like our extended family.

Thankful and amazed. I move my dad into this community and the Executive Director called me later that evening just to given me updates on how he was acclimating and even sent me photos of him enjoying the one on one engagement and his favorite meal that the chef made just for him. The Director of nursing was so great at making dad feel comfortable with getting tested a week prior to us coming it was amazing she was so gentle and knowledgeable. [name removed] the sales person went above and beyond with decorating the apartment during the pandemic. We are just happy all around. We feel genuinely warm and welcomed from everyone! [name removed] video chats me almost daily to talk with dad. The community even purchased him a [name removed] to use to video with us and the kids whenever. I’m happy- it’s a older building but man is it filled with good people that give you that warm welcoming feel with smiles and hugs! No regrets!

Spring Hills community was kept very clean, my spouse didn't really need the care services they provided. We were very pleased with this community, we visited 8 or 9 places and this is the one we chose. Our overall gut feeling told us this was the place for him, and we were not disappointed. It was beautifully furnished, the reception and dining room was everything to our liking. The general atmosphere and the staff was absolutely wonderful. Highly recommend it and would give it 10 gold stars if i could.

when we made the decision to move my parent we chose spring hill lake mary because we felt confidant in the care that was promised. it seems like if its not one thing its another that is going wrong. sometimes its the apartment being broken or how the workers are treating my parent. and i can get over small things but what is really setting me off now is how they are mishandling and manipulating the coronavirus pandemic. they have these set times that you can do a visit through a window but now they limited the hours to weekdays only and from 9 am until 5 pm. HELLO ALOT OF US STILL WORK!!! and when im trying to get help to sort this out i leave message after message and no one is calling me back and the receptionist say i promise i relayed your message and im sorry and i believe them because there the only ones who answer their phones! then to top it all off everyone who worked there that we got comfortable with and we knew has all left or was fired and now we dont know who is taking care of our parents. many fmaily members have spoken about this and alot of us are not happy with it. and the people who are now there are rude and my parent said that they tell *** theyll come back to help but *** sits there and waits until they makes a mess of themself trying to go to the bathroom. i am looking for somewhere else to move **** and i know many others are to.

Interesting, the facility is a carbon copy of [removed].. staff very nice, and the facility was clean and beautiful..again for what I was looking for, the rooms were too small, but that seems to be the norm

We loved the community and [name removed] was awesome...she took time to answer all our questions and was very helpful and honest.

Spring Hills is much better than my mom's prior care facility. The smaller size enables the entire staff, but particularly the management to be more in tune with her needs and to genuinely try to address them. They seem much more stable, consistent, sincere, and honest than what we experienced previously. They could do a little more regarding personalization of meal choices and drawing my mom into activities, but overall I've seen improvements in her physical and emotional health since she moved there 3 months ago. I would definitely and strongly recommend Spring Hills for someone who is not quite mentally independent, but not in need of constant or "traditional" nursing care.