Spring Hills of Lake Mary

We toured several facilities before choosing Spring Hills Lake Mary for my husband's grandma. She is fairly picky about food, so the menu choices here impressed her. We were all pleasantly surprised by the quality of the food on several visits. So far Granny is enjoying the meals and getting to know the other residents, and the staff here have helped her to adjust. I have to mention [name removed] has been wonderful!

I would highly recommend this community for you or your loved one. The staff communicate very well in regards to any concerns.They have activities like bingo, church services on location for all denominations and more for the residents to do to stay busy in the community. They have workouts for the residents and daily news for them to stay up to date with events and more. This community is intimate and you feel like your at home instead of a hotel feeling.

They're very friendly and accommodating. The care has been very good. And the facility itself is wonderful as well.

A few years back my mom and dad moved to spring hills and it wasn’t their first rodeo with a retirement home. My dad was hard to please and found fault everywhere and my moms memory failing her never helped. They left one facility for another and then rented an apartment, but my wife and sister in law figured it wasn’t safe for them anymore so they reached out to spring hill. To make a long story short [name removed] won her way into dads heart and moms also. There longest stay at a facility was at spring hill with minimal complaints and it was mom and dads home truly. When they passed,[names removed]the housekeepers, activities gals and chef attended their services. To this day, 2 years later I receive a card on the anniversary of their passing with a funny story written in or a joke my dad used to tell. And once in a while we still talk about the Ruben on the menu which was dads favorite.

As a family we made a decision to move our mother to Spring Hills. We visited over ten facilities prior to selecting this one. When I toured and subsequently when my sister toured we were “sold” on the “care”. Our first impression when we went in was that it’s an old building that needs more attention to upkeep but that pales in comparison to what a facility can offer insofar as hands on care, so we listened and learned a lot from the sales woman. We were told how care is managed and it seemed they had the best plan in place for our mom. Since moving in though, little if any of that care has been provided. Mom is never showered on the right days or at the right times, her laundry is stacked, her hair is never shampooed or combed, her hearing aides are often left off of her. It’s a lot of promises and no holding up. We are looking elsewhere because things have not improved. The communicating with nurses is terrible. We are very disappointed.

There have been several changes in management, administrators, as well as caregivers. The communication with the staff to the family could be improved. It would be helpful to know who to talk to about questions or concerns, especially if staff changes.

The staff at Spring Hills community is very friendly, it has a warm feeling to it. The room sizes are about average. The food is pretty good. One thing we really liked about this community was the family atmosphere, however the response time could be improved.

Some of the staff are great, and some seem a little clueless. It is more expensive for what you are getting. My father absolutely loves the food. The rooms are nice, but the outside of the building needs to be updated.

Moving During COVID-19 can be scary and unknown as to what decisions are best. My parent lived by hisself and we live out of state. Dad declined more after a fall and once he was done with rehab he simply wasn’t safe to live alone anymore. The Front desk was so pleasant and transferred me the Community Resident for additional info. I’m so use to the sales people not listening and only trying to get my email phone and address to send me gifts. This was different she actually listened to me and didn’t make me feel rushed or pressured to choose now. I did a virtual tour and included my sisters so that we could all see and have a part in this. The residents were happy in the background the staff was happy, there was a icecream truck looking cart going down the halls to the room with ice theme music playing it was amazing. We were trying between the newer building or that was older but homey. The next day we received the most beautiful and thoughtful and purposeful gift that was simply but powerful. We received the picture of our family all together on the virtual tour that was beautifully framed and said - “ Even when we are apart , we are still together in this!” Thats when we knew where we were going. Best decision that we could have made. The Head Nurse called me just to introduce herself the day before , the sales team just wowed me and resident concierge person was a ball of sunshine and made dad feel at ease with walking into the community leaving us behind. The next day the Executive Director called me and simply asked how was I doing with the transition and I said I just want to be there. Low and Behold I get another call from and ask her to hold on it was the community calling me to surprise me with a song and dad happy as ever. Real tears of Joy I cried in all of this sadden times of COVID-19 Spring Hills Lake Mary has given me and my family a little piece of happiness. Thank you guys for everything! Thank you [names removed] for the wonderful meal, [name removed] for the warm welcome [name removed] for the follow up move in call that set me at ease [names removed] you made the move process a delight.

The best experience for us during this pandemic. My mother lives at Springhills Lake Mary and we couldn’t be happier. [name removed] the resident angel I call her meets me outside to get my moms dog 3 times a week to spend time with her at the community during this pandemic. I love the videos and pictures of mom and the hallway parties and parades. I wasn’t feeling well one day that I missed dropping the dog off and the Executive Director personally showed up to home with dinner for my family, soup and get well soon gifts balloons and cards from everyone at the community . I’m grateful for mom to be there with thoughtful and loving individuals it feels like our extended family.

Thankful and amazed. I move my dad into this community and the Executive Director called me later that evening just to given me updates on how he was acclimating and even sent me photos of him enjoying the one on one engagement and his favorite meal that the chef made just for him. The Director of nursing was so great at making dad feel comfortable with getting tested a week prior to us coming it was amazing she was so gentle and knowledgeable. [name removed] the sales person went above and beyond with decorating the apartment during the pandemic. We are just happy all around. We feel genuinely warm and welcomed from everyone! [name removed] video chats me almost daily to talk with dad. The community even purchased him a [name removed] to use to video with us and the kids whenever. I’m happy- it’s a older building but man is it filled with good people that give you that warm welcoming feel with smiles and hugs! No regrets!

Spring Hills community was kept very clean, my spouse didn't really need the care services they provided. We were very pleased with this community, we visited 8 or 9 places and this is the one we chose. Our overall gut feeling told us this was the place for him, and we were not disappointed. It was beautifully furnished, the reception and dining room was everything to our liking. The general atmosphere and the staff was absolutely wonderful. Highly recommend it and would give it 10 gold stars if i could.

when we made the decision to move my parent we chose spring hill lake mary because we felt confidant in the care that was promised. it seems like if its not one thing its another that is going wrong. sometimes its the apartment being broken or how the workers are treating my parent. and i can get over small things but what is really setting me off now is how they are mishandling and manipulating the coronavirus pandemic. they have these set times that you can do a visit through a window but now they limited the hours to weekdays only and from 9 am until 5 pm. HELLO ALOT OF US STILL WORK!!! and when im trying to get help to sort this out i leave message after message and no one is calling me back and the receptionist say i promise i relayed your message and im sorry and i believe them because there the only ones who answer their phones! then to top it all off everyone who worked there that we got comfortable with and we knew has all left or was fired and now we dont know who is taking care of our parents. many fmaily members have spoken about this and alot of us are not happy with it. and the people who are now there are rude and my parent said that they tell *** theyll come back to help but *** sits there and waits until they makes a mess of themself trying to go to the bathroom. i am looking for somewhere else to move **** and i know many others are to.

Interesting, the facility is a carbon copy of [removed].. staff very nice, and the facility was clean and beautiful..again for what I was looking for, the rooms were too small, but that seems to be the norm

We loved the community and [name removed] was awesome...she took time to answer all our questions and was very helpful and honest.

Spring Hills is much better than my mom's prior care facility. The smaller size enables the entire staff, but particularly the management to be more in tune with her needs and to genuinely try to address them. They seem much more stable, consistent, sincere, and honest than what we experienced previously. They could do a little more regarding personalization of meal choices and drawing my mom into activities, but overall I've seen improvements in her physical and emotional health since she moved there 3 months ago. I would definitely and strongly recommend Spring Hills for someone who is not quite mentally independent, but not in need of constant or "traditional" nursing care.

We looked at about 4 other assisted living places and when we walked in here and walked around ....we just knew right then that this is where our Dad needs to be! My dad has been here for about 3 months and he has adjusted wonderfully! Not to mention the wonderful food they have there. SO many people from Springhill has stepped in to help us all get settled with where Dad is now. He loves it there and I think he realizes This is where he should be now. I have made some friends myself! Absolutely everyone tries to help and are very caring. Also it always smells so good and is so clean. Just SO happy that my Dad is there!!