Brookdale Lake Mary

My family and loved one have had a good experience with the community. The community is clean. Everyone is friendly. The staff are helpful, kind, and caring. Deanna-the Wellness Director is pretty amazing. She is very dedicated to the residents and their well being. Overall, this is a community we believe you should check out for your loved one to see if it would be a good fit.

Like-Friendliness of the staff, great activities offered by the community for the residents to partake in Can improve on - food quantity, the rooms weren't cleaned very well. Trash pick up is not happening daily. Several times my loved one didn't receive the food in the dining room and the portion sizes have been getting smaller and smaller and my loved one is going to go hungry.

The main positive was that [name removed] the sales representative was awesome and really great to work with. Their head of nursing was not very good. She kept contradicting us as a family and when hospice told us she was at end of life, their head nurse thought she knew more than the doctors and nurses. We were going through a difficult time as is and that made the situation harder. Other than that, everything was pretty good. The rooms were gorgeous and I am glad she was here for end of life and we were able to all be with her.

I would recommend you bring your loved one to Brookdale Lake Mary. The help is caring, and the staff are on top of things. I believe the portions could be a bit larger for meals. Some of the activities available include bingo, karaoke, painting, and more for the residents to choose from.

They are reasonably priced with nice staff. They can be a little disorganized at the administrative level. The staff are very helpful in answering questions or concerns the family may have. The memory care unit has one choice of food, very few condiments, and not as much volume to the food. They also have better activities for the residents in assisted living.

The community wants to nickel and dime us. They charge for every little thing they do. I would like to see more menu options and a better variety of food options. The rooms are not cleaned but we pay for them to be. We end up doing everything ourdelves. I would not recommend this community to others based on my experience.

We chose Brookdale Lake Mary because originally he was in another Brookdale facility and the ease of transferring him to another one was great. They have been really good about communication with everything that has been going on. The only reason I gave the care a 3 is because of the speed at which they respond to his call button. That its the only issue we have had here as well as they seem understaffed. Overall it is a good facility and has been a good experience and I would recommend them to others looking.

The activities calendar were full, but the residents don't participate. My loved one enjoys bingo and movies. The community is cleaner and better than most other communities. My loved one loves the food, and gets ice cream or chocolate pudding everyday for desert.

The community was often clean. Some of the staff were good, however some I didn't like quite as much. They did offer activities for the residents, like bingo, and many of the residents were excited by this. I didn't really feel like Brookdale Lake Mary was a good value as it didn't seem like I was getting back everything I was paying. I do like it here!

My father's room was often unclean and there was often an odor. There was one aid that took care of my father who was particularly exceptional and she gave my father great care. They didn't do a good job monitoring how my father was reacting to his medications. We liked how they had Christian music and TV playing in the common space. They did also play a lot of old music from my dad's era and that was nice. We did not think Brookdale was worth the price. We felt there was a disconnect with the physician and LPN especially in regards to monitoring the residents' reactions to new medications.

Night nursing staff does not respond in timely manner. Some are uncaring. Everything else is standard or better. Day staff is great.

Brookdale Lake Mary is a wonderful community. The Executive Director has been with Brookdale for over 16 years. Most of the care staff and food service staff has been at the community for over 5 years. Experience matters in senior living.

THis community is wonderful. The Executive Director has been with Brookdale for over 16 years. Most of the care staff , and food service staff have been at the community for over 5 years. Experience matters in senior living...

I feel very comfortable having my Mom live here! We have been very happy with her care.

I toured this community for my mother, and her needs. This is a very nice community, and my tour of it went very well. The community looked very nice, and from what I saw they do a good job with the cleanliness around the facility. The staff I came across was kind, and helpful. They answered my questions, everything went well overall. It was not the community for us, but my tour was pleasant.

I am sad to say my experience was not overall pleasant. We were in need of short term stay for about a month to give me some rest and placing her there did the exact opposite. I was up there just about every day checking on her and when either myself or her full-time care giver that I had to hire was there she would cry and beg us not to go she seemed afraid all the time. I was very disappointed in the staff as far as them engaging the residents to participate in activities at least in the memory care section and I was very disturbed to be told that mom wouldn't be able to do anything unless someone accompanied her for safety reasons. I had to constantly remind them of the list of things mom could and could not eat. they were putting salt on her food which because she was not active was making her ankles swell up and they weren't doing anything about that. When I had asked if I could bring in a stool so she could put her feet up I was denied again because of safety features. The staff overall was nice but needs better training in the memory care wing as to handle the residents.

Property was nice, but there was no one at the front desk to greet us and there was no answer on the phone when I called. We were going to leave when a resident and her daughter came out and the daughter flagged the maintenance manager. He gave us the tour, but could not answer any questions about cost and availability. He gave us a folder with very little information. Dad was not impressed.

The tour I had with the community went well, but we were told that we would be unable to personalize an apartment. We couldn't paint the walls - it had to be the corporate color, which we did not like.

The tour I was given went well. It was a nice community. This was a large community and currently my parents are enjoying a smaller and homey environment, this would not have been a fit. The care cost was extra that was not affordable.