South Hill Village

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We do think it is pretty expensive for everything they have to offer, but overall our experience has been good so far. They are not allowing families to come inside and eat the meals with their families yet, but our loved one does say the food is great.

Some caregivers are really caring and concerned about my loved ones well being. There have been time when we first moved in, that I had to help my loved one to bathroom because the caregivers were late. We chose this community because it had a nice spacious apartment and they had the continuum of care and we knew we would need that someday. The food is moderate and fluctuates. The price at the time was right but now it has become way overpriced I would suggest that you visit your loved ones as often as can.

Very nice place. Clean, lovely setting. Rooms look good size (especially the large 1-bedroom). Dining room looks clean and food was good.

in a nutshell... the staff mishandled my mother and broke her leg. Sent her to emergency, she was there for two weeks, then sent to a rehab facility. Before she even returned to Brookdale, we received a letter that she was being evicted! Had to find another place for her. THOUSANDS of dollars afterword and... Brookdale still claims that there is an amount owed. HORRIBLE food! NEVER enough staff! Missed bathing's (sometimes three weeks)!! Horrible room cleanings. BROOKHELL!!

This was a great tour. The staff was very knowledgeable and answered all of my family's questions. They took their time and did not make us feel rushed. The floor plan is beautifully laid out so that nobody gets lost. This was where I was educated in the points system of how the rates are evaluated and charged accordingly. We would have chosen this place but they did not have any openings at the time of our visit.

I liked the fact that residents were sitting in the open lobby, reading newspapers, when we arrived. Very open area up front. One bedroom room (the small one) was ample for Dad and had a lot of closet space plus a pass-thru for privacy things.

My dad hasn't moved in yet but [Removed] has been excellent to us. She went above and beyond being helpful and I can't say enough good things about how much she has helped us. She helped us with the community fee, rent, and she reserved a room that we wanted for him. I liked that every apartment has an outdoor balcony or patio. My dad picked this and it seems content on moving in. The people there are happy and engaged with activities. It is very positive.

Everything has been going very well for my mother since she has recently made the move into this community. The staff have provided her with with great quality of care and lots of one on one time in the memory care unit. She has had no complaints about the food and enjoys participating in the activities that she is able too throughout the week. I would defiantly recommend this place to anyone.

Clean, Bright, has railings on all floor walls for stability and safety. Prices for extra care, e.g. handling medication and meal delivery seem a bit high. e.g.-- $30 per day for scheduled delivery of medication.

My mother really likes it at the Brookdale South Regal. She really likes her room and the meals that they provide for her. They have a large variety of activities and the other residents are very kind.