Poplar Creek Village

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Dad was in this home. Everything was great until they changed their staff, probably management. When I would call to check on Dad, they would not answer. I left so many messages and nobody called back. They ignored us. Dad called us multiples times because he was soaked in urine and no-one came to help him when he tried to call the nurse. We called and after multiple calls finally got a nurse said she would be with him in 10 minutes. Dad called again in 45 minutes and no-one had been with him. I called back and she said she was on her way to him. I told her "That was 45 minutes ago!" This happened a lot. When Dad was in his final moments we went to see him. They allowed us in covid. The nurse told us he could hear us, so talk to him and she walked out of the room. His head was hanging. No, he could not hear us. He was dead! She didn;t even know this because she paid little attention to him. When we picked up his things they gave us garbage bags filled with new expensive clothes and had put horrible smelling soiled towels and bedding in with the nice clothes. This was clean, folded clothes! We had to throw it all out. Completely gross!!! Do NOT use this place. They don't care. No respect toward the elders.

I would rate them higher than a 5 if I could. It is a wonderful place. The staff is so kind. They are great at communicating with me if there is a problem. The food is wonderful. They have several outdoor patios and a sunroom for residents to use. They have a library and a craft room.

The care was good, but I was not happy with the administration. I have tried but was not able to get in touch with the director. No one is getting back to me. The caretakers were wonderful. My brother was in memory care. They were able to access him in Maryland prior to him moving in which was helpful.

I would NOT RECOMMEND this place! They are ALWAYS SHORT OF HELP! OVERWORK THE GOOD HELP! THE HELP IS ALWAYS ON THEIR PHONES OR ARE HIDING BECAUSE THEY DON'T WANT TO DO THE WORK THEY SIGNED UP FOR! YOUR LOVED ONES GO DOWN HILL FAST! BAD MANAGEMENT! SOME OF THE HELP DOESN'T KNOW HOW TO WORK WITH DEMENTIA.,THEY ARE NOT NICE TO THE RESIDENTS ,DON'T BRING NICE THINGS THERE OF YOUR LOVED ONES, THEY WILL DISAPPEAR THRU THE HELP OR RESIDENTS! MANAGEMENT LEAVES AT 5P, AFTER THAT THERE IS NO MANANGEMENT ON SITE!

Excellent appearing facility. Staff appeared caring and enthusiastic about their work. [Name removed], sales counselor, is a great ambassador for Brookdale. Estimated cost on the high side. Though mileage itself is not a big factor, the traffic load makes it quite time consuming.

The experience is a very friendly and caring place. It has a feeling of comfort as the surrounding is very homey. A good choice.

Be mindful if you are considering their higher functioning Dementia unit. If your loved one does not exactly fit their mold for their higher functioning unit, they will be sneaky about the way they go about getting your loved one into their lower functioning unit and in turn this sneaky behavior will make your loved one’s dementia much worse. I saw this first hand with a friend’s mother. There were many issues that made it very difficult to trust them. Had they been transparent there would not have been an issue. There are other places dealing ONLY with Dementia that is much better for your loved one.

Be mindful if you are considering their higher functioning Dementia unit. If your loved one does not exactly fit their mold for their higher functioning unit, they will be sneaky about the way they go about getting your loved one into their lower functioning unit and in turn this sneaky behavior will make your loved one’s dementia much worse. I saw this first hand with a friend’s mother. There were many issues that made it very difficult to trust them.

[Name removed] was FANTASTIC! Very candid and helpful advice on the entire process not just Brookdale.

[Name removed] with A Place For Mom helped me find Brookdale in Hoffman Estates for my father. He is in the memory care side of assisted living. It's been a wonderful place for my dad since he can't be home. So much better than a nursing home. Everyone there is very friendly and helpful. The only reason i would not give it 5 stars across is the food has a bit to be desired. I would recommend this senior living as a great alternative to a nursing home.

This was my favorite place I've seen.

I toured here when looking for a place for my parents. From what I saw, it was a very nice facility. The people were super, but they don’t accept Medicaid or anything like that. When I toured, it kind of seemed like a hotel more so than a community. Everything was clean and very nice but it felt like more of an institutional environment and not that homey. There was a dining service when I was there and I saw some people having dinner and watched the staff help some of the other residents get around. Overall, they were better than average and everything seemed nice.

My father has since passed since my parents move to this community, but my mother is still here. She is okay, we are still figuring out our next move overall. However I feel comfortable with her in this community. She is safe, and in good hands. This is a nice community, and I would recommend it.

I like the care at this community for my mom's care. The staff is helpful and comforting to her needs. She likes the variety of the menu with a lot of healthy meals. The community is clean and I like that she is active with the activities. We would recommend the care and comfort and value of this community to other families.

I am hoping my parents make the decision to move into this community shortly. They have a great floor plan that is very clean and has a lot of natural light throughout the facility. I liked that they had a lot of seasonal decorations put up and had many activities going on throughout the building. When my parents decide they are ready to make the move, this is the place I am hoping they will go.

This is a nice community, and my tour of it went very well. From what I saw everything looked nice and well maintained. The staff was courteous and kind. My questions were answered. It was a good experience. They were very polite to my family and I.

They just got their licence and the memory care is on the 2nd floor. I know she need to go in and outside to not feel isolated. They did not have a licence on time and it was in an isolated area, off the beaten road. They shared a book about their philosophy. People can bring their children and employees as well, to interact with the residents like "Grandma and Grandpa" They let animals in their facility, they at least have a couple per 10 to 20 residents for good therapy and hope.

I understand that it is going well for my dad. He had to wait to move-into the memory care, there was a delay in the construction. So far from what I hear, it is good. My dad is eating much better and he enjoys it too. He has made some friends from what I understand.

It was such a terrible experience. The food was horrid and the service was terrible. She liked the salesman, the lady that helped us look. There was a breakdown on the health side as well as the food being really bad. We only stayed a couple of weeks.

Brookdale should have NEVER taken in my mother. They could not handle her level of care. She was place in Oct. and i removed her end of Dec. Upon arrival, cost was $4,600. Two weeks later went to $9,600. She was there two months. Dropped 8 times. Medication missed 28 times. Police called twice for being left on toilet for 3 hours. She lost 89 lbs. She had an untreatable UTI do to neglect. She had been dropped and cut up on her legs. They showered her in her own wheelchair which rusted and was unusable. I met with the Executive Direction Cheryl [removed] 6 times in personal meetings to address issues and called every week. She did NOTHING, literally nothing. Other families voiced the same complaint of Cheryl also. They could not call me back once to address my mothers concern, but our family gets calls every other day regarding the bill that STILL has not been adjusted to show her as evacuated. Do not be sold by the decor or smiles at the door. It is a HUGE mask for the terrible treatment you loved one will get, unfortunately.