For pricing & availability
They are pretty good with the care services, but they are sometimes short staffed. The food is good. They have plenty of activities. It's a very nice community. They have sufficient nursing staff. I would recommend them as a place to try.... Read more
For memory care in San Antonio, Texas, discover the difference of a specialized setting at Poet’s Walk San Antonio. This community focuses exclusively on caring for seniors with Alzheimer’s and other forms of dementia using a holistic approach and innovative programming. It’s easily accessible to visiting family and friends just off Interstate 10 and the Charles William Anderson Loop.
Poet’s Walk San Antonio uses the Along the Journey holistic approach to build strong relationships through individualized care and family participation. Additionally, specially trained caregivers in the Life Experience department create activities to engage residents at their cognitive and physical ability level.
Some of the amenities and services at Poet’s Walk San Antonio include:
Plus, residents of Poet’s Walk San Antonio can enjoy the outdoors by visiting two inner courtyards and an outdoor courtyard. Meanwhile, private apartments with individual bathrooms and personal heating and cooling enable them to find privacy.
Poet’s Walk San Antonio is a Type B assisted living facility. In the state of Texas, these terms are defined as follows:
A facility that provides personal care services and administration of medication...
Read More
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
4.3
4.4
4.0
4.1
4.3
4.6
4.1
They are pretty good with the care services, but they are sometimes short staffed. The food is good. They have plenty of activities. It's a very nice community. They have sufficient nursing staff. I would recommend them as a place to try.
4
5
5
4
4
5
4
The facility has a pleasant atmosphere. The staff seem to genuinely care about the residents and go out of their way to be helpful. I would absolutely recommend Poet's Walk San Antonio!
4
5
4
5
4
5
4
I give Poets Walk a 5 for all the categories above. My Dad was on his deathbed and probably had a few months left. He was not eating and lost about 25 lbs over a 5-6 month period. He was so weak he couldn't walk and would slump down when sitting. He's been at PW for about 4 months. He's gained about 12-13 lbs, walks all over the place, and is very active at PW. He's on a schedule and everyone at PW knows him and treats him like family. Great place.
5
5
5
5
5
5
5
Response from Poet's Walk San Antonio
February 15, 2023David, Thank you so much for sharing your dad's incredible story with us. We are grateful to him for choosing to make his 'home' with us. This must also be a big relief for you as well. We are so proud of him. We are also very proud of our team at the community and the difference they make in the lives of our residents and family members. We are very happy for dad and wish him a healthy and happy stay at his 'home' at our community. Sincerely!
When I toured Poet's Walk San Antonino I was greeted with friendly staff, from reception to workers inside and outside, are very friendly and polite. Everyone talks to guests and residents. Poet's walk was bright and clean, with very happy residents. Another loved one was at Poet's Walk a while ago and he was so very well taken care of . My loved did pass away, but during his stay at Poet's he was well cared for.
Being out of state, we appreciate the fact that our loved one is getting good care, someone comes to help him bathe and shave and that is something he is really appreciating. They have a lot of activities going on, they are doing so well with encouraging the residents and our loved one to get involved and he is loving it all. However, they have had a lot of turnover rate so something are lacking, the executive director has been replaced multiple times. They have a lot been without a billing person for months. We do appreciate though how the new director has started family care meetings to keep everyone updated on what is going on.
4
4
2.5
5
5
4
4
Response from Poet's Walk San Antonio
March 28, 2022Thank you so much for the time you took to leave us a detailed review. We appreciate your positive feedback and support.
They are very professional at this community. The pricing is good and the people that work here I can tell that they care a lot. They have activities like bingo, chair work outs, sing alongs, bowling, walks around the premises and more for the residents to do to stay busy in the community. The staff care a lot about the residents. They recently had a new director and then another new one ended up showing up I am just getting used to the new director but all of the other staff are the same and great with the residents.
4
4
4
4
4
5
5
Response from Poet's Walk San Antonio
March 25, 2022Thank you so much for your kind words and positive review. We truly appreciate your feedback.
Poet's Walk is such an amazing facility. I would give the staff higher than a 5 if I could, they are wonderful. They are extremely cautious and proactive at this point in time because of covid. Everyone who comes in has to fill out a questionnaire, have a covid check, and wear a mask. They are trying to keep residents as safe as possible. I would highly recommend to others looking.
5
5
5
5
5
5
5
Response from Poet's Walk San Antonio
February 7, 2022Thank you so much for sharing your experience with us. We appreciate the 5 Star Review and hope it helps other families looking for memory care in San Antonio, TX.
The communication is a big negative 5, they have horrible communication. They do not return any calls which is a huge deal with your trying to reach them in regards to your loved ones care. The relationship at the beginning was great but it was later just filled with empty promises. Nothing but a nightmare and just disappointed.
5
5
3
2
5
5
1
Response from Poet's Walk San Antonio
February 7, 2022Thank you for sharing your experience with us. We are disappointed it was not more positive. Please email us at info@springhills.com so we can learn more.
Unfortunately Poet's Walk was not a good fit for our loved one, the friendliness of the aids were great but when it came to the day to day staff and management that really did vary.
3
3
2
3
5
3
4
Response from Poet's Walk San Antonio
November 11, 2021Thank you for your review. We appreciate the time you took to leave us feedback.
Saturday Tour at 11:30am. Was very impressed with Samantha Hannah! Loved the facility! My number on choice so far.
5
5
5
5
5
Response from Poet's Walk San Antonio
August 17, 2021Thank you so much for the time you took to leave us a review. We appreciate your positive feedback.
Every time i visit i witness my mom being showered with love & affection. Very genuine & true love & affection. Great place!
5
5
5
5
5
5
5
Response from Poet's Walk San Antonio
August 17, 2021Dear Janice, Thank you so much for your positive feedback. We appreciate the time you took to review our community.
Some of the care takers were out of this world, and some were not. We were dissatisfied with those but extremely satisfied with others. Our loved one did not really enjoy the food they served, but the activities were great. The people in charge of the activities were wonderful, they truly made an effort to come to our loved ones room to visit and encourage her to participate in the activities. If she did not want to participate they would do one on one activities with her. The activities director assistants; were absolutely wonderful.
5
4
3
4
5
4
4
Response from Poet's Walk San Antonio
April 27, 2021Thank you so much for leaving us a positive review and sharing your experience. We hope it helps other families looking for memory care in TX.
Our mother could no longer live safely at her home, and we were not equipped to help her navigate the stages of her dementia. After much searching, we found Poet's Walk, and have never regretted our decision to move mom into their facility. We've been through illness, COVID, and other challenges, and the caring staff at Poet's Walk have been supportive, kind, understanding, and caring so that we could get through challenges knowing mom was safe and very well cared for. We have learned how to support mom so that HER quality of life was paramount, that mom felt safe, validated, cared for, and as active as she wants to be. I highly recommend Poet's Walk.
5
5
5
5
5
5
5
Response from Poet's Walk San Antonio
February 23, 2021Dear Janice, Thank you for the time you took to leave us a review. We truly value your support!
They prescribed medication that was not FDA approved for Alzheimer's patients. They did not properly test their employees for COVID 19. This led to their employees bringing the virus into the facility. My wife died from the virus.
0.5
0.5
0.5
0.5
0.5
Response from Poet's Walk San Antonio
April 27, 2021Dear Gerald, Thank you for leaving us a review. All feedback helps us provide a better experience for others moving forward.
My mother resided at Poets Walk, San Antonio, for approximately 10 months before passing. There is a high amount of employee/nurse/caregiver turnover but I expected this within this industry. Only had a couple of what I considered "serious" issues which were somewhat resolved. However, my most serious issue now is that my mother passed away at the first of the month after her monthly rental charge had gone thru. They told me that they owed us a refund. Now the REAL ISSUE......corporate has to issue the refund and now 2 months later....NOTHING! Have spoken with the San Antonio facility and they tell me that they can "only" send a email to corporate! REALLY! I have tried calling the corporate office only to get an answering machine, leave a message, and no one ever calls me back! Based on how corporate takes care of business would I recommend Poets Walk.....NO!
3.5
3.5
3
3.5
3
Response from Poet's Walk San Antonio
September 18, 2020Dear Brenda, We are saddened and disappointed by your experience. Please email us at [removed] so we can help.
They are not organized enough. My mother fell and no one knew about it and they didn't notify me about her fall. Some of the caregivers are good and some are not so good. We chose this community because I thought it would be a good place,. They were supposed to have a nurse on duty at all time but they didn't the last months. The food was okay and they offered variety but too many sweets and too much junk food was served. I would not recommend this community.
3
3
1
1
1
Response from Poet's Walk San Antonio
September 18, 2020Thank you for your feedback. We would like to help make your experience better. Please email us at [removed],
Poets Walk has taken care of our Uncle until his passing last week. He was in independent living until mini strokes robbed him of his abilities to talk and communicate, a lot of his memory and ability take care of himself. We had nurses seeing hime 2x day but after a while he was too much of a fall risk hence the move to Poet's where he had 24 hr care available for his rehab and safety. The staff and rehab people kept trying to work with him until it was necessary to turn him over to Hospice care 5 months later. Hospice came in and worked the entire time with Poet's team to make sure that his last days there were comfortable as possible. They all took the heavy burden of worry off our shoulders so all we needed to do was visit with him and know that they were at first working with him so he was safe getting around, using his walker, eating well and being with others. When the time came, they all kept him comfortable. and attended to him and his hospice nurse was at his side when he passed. Thank you to all of you who cared for Al, he was a fine gentleman who lived his life well thanks to you.
5
5
5
5
5
Response from Poet's Walk San Antonio
June 28, 2019Dear Joan, We are saddened by your loss, but we were honored to be part of his life. Thank you for trusting us with his care and sharing your positive experience.
I’m really not sure how to rate this place. The nurses weren’t very attentive but the helpers seemed to be. The nurses were often rude & distant but the other staff was friendly & helpful. Our overall experience was pretty negative but may have had something to do with the rules placed on the staff by Dad’s incompetent POA. He was definitely given too many drugs!
2
3
1
2
2
Response from Poet's Walk San Antonio
February 23, 2021Dear T, We are sad to hear about your experience and would like to discover more about your concerns. Please email us at [removed] so we can understand your experience better.
I will forever be grateful for all the love and care the team of Poets Walk has bestowed upon my loved one. It’s something wonderful to know that when you leave the place your loved one is in great care. The team work and Dedication shows.
5
5
5
5
5
Response from Poet's Walk San Antonio
July 30, 2018Thank you so much for your 5 star review. We appreciate your feedback and support!
Poet's Walk has been a God send to my father...and to our family! The welcoming they gave my father, when he arrived for the very first time was amazing. He was greeted with a beautiful potted plant. What I loved about Poets Walk is that they listen to the needs and interests of their residents. My father has always had a green thumb and gardening has always been a passion of his. By gifting him a plant was a pleasant surprise and a treat for him. He also loves Frank Sinatra, and they play music from "Ole Blue Eyes" often, which seems to make my father happy. The nursing care has been great and activities, I just can't say enough. The icing on the cake has been the inclusion of a Social Worker at Poet's Walk...[name removed]. Wow!! Having a social worker available at all times is just simply incredible!! The new friends my Dad has started to make has been wonderful. Seeing my once social as a butterfly father open up again and socialize with other residents, has been a joy to watch. Thank you Poets Walk team, for your continued hard work. I know my family and father, appreciate it from the bottom of our hearts. ~A VERY happy daughter/ family ??????
5
5
5
5
5
Response from Poet's Walk San Antonio
July 30, 2018Dear Patricia, Thank you for your feedback! We appreciate the time you took to leave us such a positive review!
See what the neighborhood has to offer and what’s nearby:
Poet's Walk San Antonio offers Studio and Semi-Private. Learn more.
Call (210) 839-2199 to reach a resident at Poet's Walk San Antonio.
To reach a resident at Poet's Walk San Antonio call: (210) 839-2199
4.0
(82 reviews)Studio, 1bd, 2bd, Semi-Private
Join us at our upscale assisted living community, also offering Alzheimer’s and dementia care services, in the extraordinary, historic and culture-rich city of San Antonio, Texas, that makes retirement a luxurious experience. Your fine living includes well-appointed, cozy common areas, a spacious...
4.7
(14 reviews)Studio, 1bd, Semi-Private
Our pet-friendly community in San Antonio, Texas, offers both assisted living for seniors needing a little help with day-to-day activities and memory care for those who have been diagnosed with Alzheimer's or another type of dementia.As an assisted living resident at our community, you’ll relish...
5.0
(1 review)Private, Semi-Private
3.6
(13 reviews)Studio, 1bd, 2bd, Semi-Private
Welcome to a life of leisure and luxury at our upscale assisted living and memory care community in the extraordinary, historic and culture-rich city of San Antonio, Texas. Your fine living includes well-appointed common areas, a spacious private apartment and chef-prepared, restaurant-style...
4.1
(14 reviews)1bd, Private, Semi-Private
Senior Haven Assisted Living strives to provide a caring a loving home-like environment for every resident. Our goal is to provide the highest level of personal attention to the physical, emotional and social needs of all residing in our care home. We are a licensed care home who has been in...
3.9
(90 reviews)Studio, 1bd, Semi-Private
Retirement is the time to indulge yourself and re-ignite some of those passions that got left by the wayside throughout the years. Our community, located in a quiet residential neighborhood just 20 minutes from the historic and culture-rich downtown of San Antonio, Texas, offers assisted living...
4.3
(3 reviews)1bd, Private
We are a small homelike facility that gives personal attention to 6 or less residents. The setting is conductive to getting to know the likes and preference as well as needs of every single person. The owners are intimately involved with day to day care and have over 15 years of experience.
4.2
(3 reviews)Private, Studio
At Serenity Care, we encourage our residents to remain as independent as possible in our home like setting. We hire only the most dedicated individuals that have a passion and honest desire for helping people. Our residents enjoy spending time with our caregivers and form meaningful bonds that...
3.7
(48 reviews)Studio, 1bd, Semi-Private
Your life can be as engaging, enjoyable and seamless when you join our upscale assisted living community that also offers Alzheimer’s and dementia care services. As an assisted living resident in our home-like San Antonio, Texas, community, you’ll enjoy a busy social calendar, both on and off...
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.