Poet's Walk San Antonio

They are pretty good with the care services, but they are sometimes short staffed. The food is good. They have plenty of activities. It's a very nice community. They have sufficient nursing staff. I would recommend them as a place to try.

The facility has a pleasant atmosphere. The staff seem to genuinely care about the residents and go out of their way to be helpful. I would absolutely recommend Poet's Walk San Antonio!

I give Poets Walk a 5 for all the categories above. My Dad was on his deathbed and probably had a few months left. He was not eating and lost about 25 lbs over a 5-6 month period. He was so weak he couldn't walk and would slump down when sitting. He's been at PW for about 4 months. He's gained about 12-13 lbs, walks all over the place, and is very active at PW. He's on a schedule and everyone at PW knows him and treats him like family. Great place.

Being out of state, we appreciate the fact that our loved one is getting good care, someone comes to help him bathe and shave and that is something he is really appreciating. They have a lot of activities going on, they are doing so well with encouraging the residents and our loved one to get involved and he is loving it all. However, they have had a lot of turnover rate so something are lacking, the executive director has been replaced multiple times. They have a lot been without a billing person for months. We do appreciate though how the new director has started family care meetings to keep everyone updated on what is going on.

They are very professional at this community. The pricing is good and the people that work here I can tell that they care a lot. They have activities like bingo, chair work outs, sing alongs, bowling, walks around the premises and more for the residents to do to stay busy in the community. The staff care a lot about the residents. They recently had a new director and then another new one ended up showing up I am just getting used to the new director but all of the other staff are the same and great with the residents.

Poet's Walk is such an amazing facility. I would give the staff higher than a 5 if I could, they are wonderful. They are extremely cautious and proactive at this point in time because of covid. Everyone who comes in has to fill out a questionnaire, have a covid check, and wear a mask. They are trying to keep residents as safe as possible. I would highly recommend to others looking.

The communication is a big negative 5, they have horrible communication. They do not return any calls which is a huge deal with your trying to reach them in regards to your loved ones care. The relationship at the beginning was great but it was later just filled with empty promises. Nothing but a nightmare and just disappointed.

Unfortunately Poet's Walk was not a good fit for our loved one, the friendliness of the aids were great but when it came to the day to day staff and management that really did vary.

Saturday Tour at 11:30am. Was very impressed with Samantha Hannah! Loved the facility! My number on choice so far.

Every time i visit i witness my mom being showered with love & affection. Very genuine & true love & affection. Great place!

Some of the care takers were out of this world, and some were not. We were dissatisfied with those but extremely satisfied with others. Our loved one did not really enjoy the food they served, but the activities were great. The people in charge of the activities were wonderful, they truly made an effort to come to our loved ones room to visit and encourage her to participate in the activities. If she did not want to participate they would do one on one activities with her. The activities director assistants; were absolutely wonderful.

Our mother could no longer live safely at her home, and we were not equipped to help her navigate the stages of her dementia. After much searching, we found Poet's Walk, and have never regretted our decision to move mom into their facility. We've been through illness, COVID, and other challenges, and the caring staff at Poet's Walk have been supportive, kind, understanding, and caring so that we could get through challenges knowing mom was safe and very well cared for. We have learned how to support mom so that HER quality of life was paramount, that mom felt safe, validated, cared for, and as active as she wants to be. I highly recommend Poet's Walk.

They prescribed medication that was not FDA approved for Alzheimer's patients. They did not properly test their employees for COVID 19. This led to their employees bringing the virus into the facility. My wife died from the virus.

My mother resided at Poets Walk, San Antonio, for approximately 10 months before passing. There is a high amount of employee/nurse/caregiver turnover but I expected this within this industry. Only had a couple of what I considered "serious" issues which were somewhat resolved. However, my most serious issue now is that my mother passed away at the first of the month after her monthly rental charge had gone thru. They told me that they owed us a refund. Now the REAL ISSUE......corporate has to issue the refund and now 2 months later....NOTHING! Have spoken with the San Antonio facility and they tell me that they can "only" send a email to corporate! REALLY! I have tried calling the corporate office only to get an answering machine, leave a message, and no one ever calls me back! Based on how corporate takes care of business would I recommend Poets Walk.....NO!

They are not organized enough. My mother fell and no one knew about it and they didn't notify me about her fall. Some of the caregivers are good and some are not so good. We chose this community because I thought it would be a good place,. They were supposed to have a nurse on duty at all time but they didn't the last months. The food was okay and they offered variety but too many sweets and too much junk food was served. I would not recommend this community.

Poets Walk has taken care of our Uncle until his passing last week. He was in independent living until mini strokes robbed him of his abilities to talk and communicate, a lot of his memory and ability take care of himself. We had nurses seeing hime 2x day but after a while he was too much of a fall risk hence the move to Poet's where he had 24 hr care available for his rehab and safety. The staff and rehab people kept trying to work with him until it was necessary to turn him over to Hospice care 5 months later. Hospice came in and worked the entire time with Poet's team to make sure that his last days there were comfortable as possible. They all took the heavy burden of worry off our shoulders so all we needed to do was visit with him and know that they were at first working with him so he was safe getting around, using his walker, eating well and being with others. When the time came, they all kept him comfortable. and attended to him and his hospice nurse was at his side when he passed. Thank you to all of you who cared for Al, he was a fine gentleman who lived his life well thanks to you.

I’m really not sure how to rate this place. The nurses weren’t very attentive but the helpers seemed to be. The nurses were often rude & distant but the other staff was friendly & helpful. Our overall experience was pretty negative but may have had something to do with the rules placed on the staff by Dad’s incompetent POA. He was definitely given too many drugs!

I will forever be grateful for all the love and care the team of Poets Walk has bestowed upon my loved one. It’s something wonderful to know that when you leave the place your loved one is in great care. The team work and Dedication shows.

Poet's Walk has been a God send to my father...and to our family! The welcoming they gave my father, when he arrived for the very first time was amazing. He was greeted with a beautiful potted plant. What I loved about Poets Walk is that they listen to the needs and interests of their residents. My father has always had a green thumb and gardening has always been a passion of his. By gifting him a plant was a pleasant surprise and a treat for him. He also loves Frank Sinatra, and they play music from "Ole Blue Eyes" often, which seems to make my father happy. The nursing care has been great and activities, I just can't say enough. The icing on the cake has been the inclusion of a Social Worker at Poet's Walk...[name removed]. Wow!! Having a social worker available at all times is just simply incredible!! The new friends my Dad has started to make has been wonderful. Seeing my once social as a butterfly father open up again and socialize with other residents, has been a joy to watch. Thank you Poets Walk team, for your continued hard work. I know my family and father, appreciate it from the bottom of our hearts. ~A VERY happy daughter/ family ??????