Poet's Walk San Antonio

5438 Presidio Pkwy, San Antonio, TX 78249


About the community Poet's Walk San Antonio

Poet’s Walk San Antonio, A Spring Hills Memory Care Community with over 20 years of experience in San Antonio, Texas is located in Bexar County. We set the standard in care and quality living. Re-Imagine Memory Care Assisted Living – Take our blend of personal attention and assistance that’s helpful instead of obtrusive and pair it with an elegant environment. The result is a holistic lifestyle with care and services designed to exceed expectations. Living a safe and healthy, fulfilling life is our first priority.

Our Signature Touches is our holistic approach to person-centered care to help residents thrive. We have LPN’s onsite 24 hours a day, fine dining, exquisite programming, and first-class amenities. Our Resident and Family Ambassador, a licensed social worker, will work with you to ensure your time with us is as unique as you are.

Residents of Poet’s Walk, A Spring Hills Memory Care Community enjoy private suites with private showers. Our Fresh Approach to Memory Care together with our outstanding senior housing, allows Residents to live as independently and as vibrantly as possible. Our Spring Cottage Memory Care Environment includes supervised excursions to nearby shops and historic landmarks like the Alamo and River Walk to Move the...

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Senior Living Options Offered

Memory care

Pricing for Poet's Walk San Antonio

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo
Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Poet's Walk San Antonio

Health Care Services

Diabetic care
Memory care
Incontinence care
Ambulatory care
Medication management

Staffing & ancillary services

Hospice available on-site
Doctor
Podiatrist
Dentist

Meals & Dining

Meals provided
Anytime dining
Guest meals
International cuisine

Room Amenities

Wheelchair accessible showers
Bath tubs
Air conditioned

Community Amenities

Memory care services

Secured community
Designed specifically to accommodate memory loss
Memory care only community
Enclosed courtyard

Transporation & parking

Resident parking available
Transportation at cost
Property convenient to public transit

Common areas

Outdoor common areas
Indoor common areas
Barber shop
Beauty salon

Services

Beautician
Housekeeping
Laundry service / drycleaning

Languages spoken

Spanish

Primary language spoken by staff

English

On-site dining options

Café or bistro
Private dining room

Recreational areas

Piano or organ
Raised garden beds

Activities

Devotional activities offsite
Visiting chaplain or priest
Art classes
Cooking classes

Reviews for Poet's Walk San Antonio

4.1

(18 reviews)

Write a Review

Cleanliness

4.3

Care services

4.1

Staff

4.7

Meals & dining

4.3

Activities

4.2

Value for cost

4.1

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Verified Review
A Place for Mom has verified the person writing the review and their connection to the community
1-18 of 18 reviews
5.0
June 22, 2021
Anonymous - Toured community

Saturday Tour at 11:30am. Was very impressed with Samantha Hannah! Loved the facility! My number on choice so far.

Response from Poet's Walk San Antonio

August 17, 2021

Thank you so much for the time you took to leave us a review. We appreciate your positive feedback.


5.0
June 9, 2021
Janice D - Child of resident/client
My review of Poet's Walk San Antonio

Every time i visit i witness my mom being showered with love & affection. Very genuine & true love & affection. Great place!

Response from Poet's Walk San Antonio

August 17, 2021

Dear Janice, Thank you so much for your positive feedback. We appreciate the time you took to review our community.


4.0
March 22, 2021
anonymous - Child of resident/client
Verified Review
My families experience

Some of the care takers were out of this world, and some were not. We were dissatisfied with those but extremely satisfied with others. Our loved one did not really enjoy the food they served, but the activities were great. The people in charge of the activities were wonderful, they truly made an effort to come to our loved ones room to visit and encourage her to participate in the activities. If she did not want to participate they would do one on one activities with her. The activities director assistants; were absolutely wonderful.

Response from Poet's Walk San Antonio

April 27, 2021

Thank you so much for leaving us a positive review and sharing your experience. We hope it helps other families looking for memory care in TX.


5.0
January 8, 2021
Janice - Child of resident/client
Quality, loving care

Our mother could no longer live safely at her home, and we were not equipped to help her navigate the stages of her dementia. After much searching, we found Poet's Walk, and have never regretted our decision to move mom into their facility. We've been through illness, COVID, and other challenges, and the caring staff at Poet's Walk have been supportive, kind, understanding, and caring so that we could get through challenges knowing mom was safe and very well cared for. We have learned how to support mom so that HER quality of life was paramount, that mom felt safe, validated, cared for, and as active as she wants to be. I highly recommend Poet's Walk.

Response from Poet's Walk San Antonio

February 23, 2021

Dear Janice, Thank you for the time you took to leave us a review. We truly value your support!


0.5
November 22, 2020
GERALD R LEVERANT - Loved one of resident/client
Incompetence

They prescribed medication that was not FDA approved for Alzheimer's patients. They did not properly test their employees for COVID 19. This led to their employees bringing the virus into the facility. My wife died from the virus.

Response from Poet's Walk San Antonio

April 27, 2021

Dear Gerald, Thank you for leaving us a review. All feedback helps us provide a better experience for others moving forward.


3.0
September 5, 2020
Brenda Sharber - Loved one of resident/client
Corporate office is WORTHLESS!

My mother resided at Poets Walk, San Antonio, for approximately 10 months before passing. There is a high amount of employee/nurse/caregiver turnover but I expected this within this industry. Only had a couple of what I considered "serious" issues which were somewhat resolved. However, my most serious issue now is that my mother passed away at the first of the month after her monthly rental charge had gone thru. They told me that they owed us a refund. Now the REAL ISSUE......corporate has to issue the refund and now 2 months later....NOTHING! Have spoken with the San Antonio facility and they tell me that they can "only" send a email to corporate! REALLY! I have tried calling the corporate office only to get an answering machine, leave a message, and no one ever calls me back! Based on how corporate takes care of business would I recommend Poets Walk.....NO!

Response from Poet's Walk San Antonio

September 18, 2020

Dear Brenda, We are saddened and disappointed by your experience. Please email us at [removed] so we can help.


1.0
July 20, 2020
Anonymous - Loved one of resident/client
Verified Review
Bad expereince

They are not organized enough. My mother fell and no one knew about it and they didn't notify me about her fall. Some of the caregivers are good and some are not so good. We chose this community because I thought it would be a good place,. They were supposed to have a nurse on duty at all time but they didn't the last months. The food was okay and they offered variety but too many sweets and too much junk food was served. I would not recommend this community.

Response from Poet's Walk San Antonio

September 18, 2020

Thank you for your feedback. We would like to help make your experience better. Please email us at [removed],


5.0
June 27, 2019
Joan - Loved one of resident/client
Verified Review
Took good care of a gentle man

Poets Walk has taken care of our Uncle until his passing last week. He was in independent living until mini strokes robbed him of his abilities to talk and communicate, a lot of his memory and ability take care of himself. We had nurses seeing hime 2x day but after a while he was too much of a fall risk hence the move to Poet's where he had 24 hr care available for his rehab and safety. The staff and rehab people kept trying to work with him until it was necessary to turn him over to Hospice care 5 months later. Hospice came in and worked the entire time with Poet's team to make sure that his last days there were comfortable as possible. They all took the heavy burden of worry off our shoulders so all we needed to do was visit with him and know that they were at first working with him so he was safe getting around, using his walker, eating well and being with others. When the time came, they all kept him comfortable. and attended to him and his hospice nurse was at his side when he passed. Thank you to all of you who cared for Al, he was a fine gentleman who lived his life well thanks to you.

Response from Poet's Walk San Antonio

June 28, 2019

Dear Joan, We are saddened by your loss, but we were honored to be part of his life. Thank you for trusting us with his care and sharing your positive experience.


2.0
June 11, 2019
T - Loved one of resident/client
I don’t know.

I’m really not sure how to rate this place. The nurses weren’t very attentive but the helpers seemed to be. The nurses were often rude & distant but the other staff was friendly & helpful. Our overall experience was pretty negative but may have had something to do with the rules placed on the staff by Dad’s incompetent POA. He was definitely given too many drugs!

Response from Poet's Walk San Antonio

February 23, 2021

Dear T, We are sad to hear about your experience and would like to discover more about your concerns. Please email us at [removed] so we can understand your experience better.


5.0
May 19, 2018
Anonymous - Loved one of resident/client
Finally made it home.

I will forever be grateful for all the love and care the team of Poets Walk has bestowed upon my loved one. It’s something wonderful to know that when you leave the place your loved one is in great care. The team work and Dedication shows.

Response from Poet's Walk San Antonio

July 30, 2018

Thank you so much for your 5 star review. We appreciate your feedback and support!


5.0
May 15, 2018
Patricia Guajardo - Loved one of resident/client
What a Wonderful Place!!

Poet's Walk has been a God send to my father...and to our family! The welcoming they gave my father, when he arrived for the very first time was amazing. He was greeted with a beautiful potted plant. What I loved about Poets Walk is that they listen to the needs and interests of their residents. My father has always had a green thumb and gardening has always been a passion of his. By gifting him a plant was a pleasant surprise and a treat for him. He also loves Frank Sinatra, and they play music from "Ole Blue Eyes" often, which seems to make my father happy. The nursing care has been great and activities, I just can't say enough. The icing on the cake has been the inclusion of a Social Worker at Poet's Walk...[name removed]. Wow!! Having a social worker available at all times is just simply incredible!! The new friends my Dad has started to make has been wonderful. Seeing my once social as a butterfly father open up again and socialize with other residents, has been a joy to watch. Thank you Poets Walk team, for your continued hard work. I know my family and father, appreciate it from the bottom of our hearts. ~A VERY happy daughter/ family ??????

Response from Poet's Walk San Antonio

July 30, 2018

Dear Patricia, Thank you for your feedback! We appreciate the time you took to leave us such a positive review!


5.0
March 7, 2018
Donna S. - Loved one of resident/client
Poets Walk is Outstanding and I am so happy that my Mother is there!

Poet’s Walk is outstanding! My Mother has been here for about 8 months and I could not be happier about the care she is getting. My Mother has Lewy Body Dementia and the entire staff is highly trained on how best to interact and care for her as well as the other residents with different dementias and Alzheimer’s. Everyone there is warm and caring to my Mother. And I mean everyone; whether they are a nurse, personal care assistant, front staff, cook, hairdresser or housekeeper, they treat her with warmth and caring and always make her smile. They know that each memory care patient has different needs and have their own program to help identify and tend to those needs (for example, who needs a hug, who needs some structure, who needs some music, etc.). I also like that they have a “Family Ambassador” which is someone you can contact with any questions, concerns, information, etc. and you can be sure they will coordinate with everyone else on staff. I have also been extremely happy with the nurses who communicate a lot with me and let me know if there are any changes or concerns with my Mother. There are also lots and lots of activities; when I go to visit my Mom, just about every resident is in the central living area doing activities, watching old movies, or just visiting. While they all have there own nice apartment/room, most of the time they are all in the central living area enjoying themselves. There are many, many more positive things I could say about Poets Walk and I am so happy that I chose this place for my Mom!

Response from Poet's Walk San Antonio

July 30, 2018

Dear Donna, Thank you so much for the time you took to leave us such a detailed and positive review. We appreciate your support!


5.0
September 26, 2017
JWTorres - Loved one of resident/client
Verified Review
Highly recommend

What a relief to find such a caring, safe place for our Mom! What we like best is how the staff individualizes care to meet the needs and preferences of every resident. Personal choice seems to be a top priority. Everyone is always positive. The atmosphere is beautiful and luxurious. Room sizes vary, and the larger rooms are much larger and nicer than any other facility we looked at. They also have a holistic approach which engages the mind, body, and spirit of the people they care for, something we think is distinctive and innovative. We highly recommend Poet's Walk for loved ones who need memory care.

Response from Poet's Walk San Antonio

October 3, 2017

Thank you so much for the time you took to leave us such a positive review. We truly appreciate it.


5.0
August 7, 2017
Anonymous - Toured community
Verified Review
We took a tour!

We took a tour of the facility and it was very nice! The staff were willing to answer my questions, and we had a nice time while visiting. Overall, the tour went very well!

Response from Poet's Walk San Antonio

August 9, 2017

Thank you for your feedback. We truly appreciate your positive review.


5.0
July 19, 2017
Anonymous - Loved one of resident/client
Verified Review

The community is very bright and open. Two lovely courtyard gardens enable residents to spend time outside. Mom says the food is pretty good! The staff is warm and courteous with the residents.

Response from Poet's Walk San Antonio

August 7, 2017

Thank you for your review. We appreciate your positive feedback.


4.0
April 19, 2017
Anonymous - Toured community
Verified Review
I would consider having my loved one live here.

We liked this community when we visited. The people we met were really nice. This is a smaller community and it seemed nice and clean. The residents we saw looked happy. This community is in a good location for us.

Response from Poet's Walk San Antonio

August 7, 2017

Thank you for your feedback. We appreciate your time for leaving a review.


5.0
December 7, 2016
Faye Boyes - Loved one of resident/client
Verified Review

Hi. I have been very pleased with Poet's Walk and all the staff members. I have never heard an unkind word uttered to staff or to any of those receiving care there daily. All staff members know their guests by name and are attentive to their needs. The guests and their visiting loved ones all comment on the good food and and attention to ones individual needs. I visit my husband most every day, but when I am not there, I am grateful for the assistance they give my husband each day and the phone alerts they give me when something needs my attention. Caring for the guests is a team effort....well performed. [Removed]

Response from Poet's Walk San Antonio

August 7, 2017

Thank you for much for your feedback Faye. We truly appreciate the time you took to leave such a positive review.


5.0
November 16, 2016
Anonymous - Loved one of resident/client
Verified Review
Outstand Care!

This is a new community and my cousin is doing very well here. He is happy and likes the staff members that are very nice and caring to him and others. The food is very good and he is pleased with everything. He does enjoy the activities that he is participating in. I loved that this is a community that truly cares about the well being of others. I highly recommend this for great care for a loved one.

Response from Poet's Walk San Antonio

August 7, 2017

Thank you for your high recommendations. We appreciate your feedback!


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