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The Waterford at Westover Hills

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4315 Rogers Rd, San Antonio, TX 78251

8.6
Review score
22 reviews
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8.6
Review score
22 reviews
5 star
32%
4 star
36%
3 star
14%
2 star
9%
1 star
9%
See all reviews
9.2
Review score
5678 reviews
82 facilities
For pricing & availability:
(866) 374-4058
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The Waterford at Westover Hills
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The Waterford at Westover Hills community exterior
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Anonymous
-
Family/friend
4.0
The June review
[name removed] passed last [date removed] so she was only in The June for about 3 months. They treated her very well as a resident and the whole family in her last couple of weeks. It is always a difficult time and the June gave us time, privacy and support through her last days. Movin

About the facility
The Waterford at Westover Hills

The June is a single-story senior living community filled with vibrant colors. The community is located in San Antonio, Texas, and is within minutes of the local hospital.

Whether residents are looking for assisted living or memory care, The June offers customizable care plans for both. Round-the-clock care is provided by professional caregivers and licensed nursing staff. With an on-site rehabilitation clinic available, residents have access to physical, occupational, and speech therapy. Residents in memory care receive care through the program Teepa Snow’s GEMS, which focuses on engaging those with dementia every day.

While living at The June, residents can choose their apartment size, participate in a variety of activities throughout each month, and explore convenient amenities. The community has 84 living spaces, and seniors can choose between private studio, shared studio, one-bedroom, and two-bedroom apartments. When not relaxing in their rooms, residents can participate in daily group and individual activities, like bingo, religious services, happy hours, arts and crafts, movie nights, and more. In addition to socializing during activities, residents are encouraged to sit together and mingle in the restaurant-style dining room during mealtimes. Additionally, there are a variety of features throughout the community, like the putting green, spacious courtyard, and...

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Senior living options offered

Assisted Living

Memory Care

Pricing
for The Waterford at Westover Hills

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
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1 Bedroom
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2 Bedrooms
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Semi-Private
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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The Waterford at Westover Hills community exterior
The Waterford at Westover Hills

4315 Rogers Rd, San Antonio, TX 78251

Carol Ann's Home - Chambers
Carol Ann's Home - Chambers

8005 Chambers Rd, San Antonio, TX 78229

Villa de San Antonio outdoor common area
Villa de San Antonio

8103 North Hollow, San Antonio, TX 78240

8.6
Review score
22 reviews
8.6
Review score
22 reviews
5 star
32%
4 star
36%
3 star
14%
2 star
9%
1 star
9%
9.9
Review score
66 reviews
9.9
Review score
66 reviews
5 star
92%
4 star
3%
3 star
2%
2 star
3%
1 star
0%
9.8
Review score
13 reviews
9.8
Review score
13 reviews
5 star
46%
4 star
46%
3 star
8%
2 star
0%
1 star
0%
9.8
Review score
105 reviews
9.8
Review score
105 reviews
5 star
78%
4 star
18%
3 star
1%
2 star
1%
1 star
2%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo

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Rate Lock

Freezes your rent price for a specified length of time.

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

2

Memory Care, Residential Care Home

Care types offered

2

Assisted Living, Independent Living

Amenities
at The Waterford at Westover Hills

Healthcare Services

  • Incontinence Care
  • Medication Management
  • Staffing & Ancillary Services
  • Memory Care
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Professional Chef
  • Meals Provided
  • International Cuisine
  • Restaurant Style Dining
  • Room Service
  • No Sugar
  • Vegetarian
  • Pureed Meals
  • Special Dining Programs
  • Guest Meals
  • Anytime Dining
  • Low / No Sodium

Room Amenities

  • Ground Floor Units
  • Cable or Satellite TV
  • Wheelchair Accessible Showers
  • Air Conditioned
  • Kitchenette
  • Wi-Fi/high-speed internet
  • Handicap Accessible

Community Amenities

On-site dining options

  • Private Dining Room
  • Bar or Pub
  • Café or Bistro

Transportation & parking

  • Property Convenient to Public Transit
  • Resident Parking Available
  • Uncovered Parking
  • Transportation at Cost
  • Complimentary Transportation

Pets

  • Dogs Allowed
  • Cats Allowed
  • Weight Limit (lbs)
  • Pet Care Available

Common areas

  • Meeting Room
  • Library
  • Outside Patio
  • TV Lounge
  • Beauty Salon
  • Indoor Common Areas
  • Central Fireplace
  • Computer or Media Center
  • Outdoor Common Areas

Recreational areas

  • Game Room
  • Arts and Crafts Center
  • Raised Garden Beds
  • Golf Course or Putting Green
  • Movie or Theater Room

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • Spanish
  • English

Activities

  • Day Trips and Outings
  • Devotional Activities Offsite
  • Gardening Club
  • Activities Off-site
  • Activities On-site
  • Visiting Chaplain or Priest
  • Karaoke
  • Educational Speakers / Life Long Learning
  • Cooking Classes
  • Pet-focused Programs
  • Community Service Programs
  • Bible Study Group
  • Tai Chi
  • Art Classes
  • Holiday Parties
  • Dances
  • Protestant Services
  • Happy Hour
  • BBQs or Picnics
  • Catholic Services
  • Trivia Games
  • Birthday Parties
  • Intergenerational Programs
  • Live Musical Performances
  • Yoga / Chair Yoga
  • Devotional Activities On-Site
  • Stretching Classes
  • Wine Tasting
  • Live Well Programs
  • Wii Bowling
  • Reminiscence Programs
  • Sensory-based Programs
  • Live Dance or Theater Performances
  • Brain fitness / Dakim

Reviews

for The Waterford at Westover Hills

8.6Review score22 reviews
8.6
Review score
22 reviews
5 star
32%
4 star
36%
3 star
14%
2 star
9%
1 star
9%
Sonida Senior Living
9.2
Review score5675 reviews82 communities
Write a review
A Place for Mom has scored The Waterford at Westover Hills with 8.6 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, The Waterford at Westover Hills has 22 reviews with an average "overall experience" of 3.6 out of 5.
Overall Rating
3.6
Cleanliness
4.0
Friendliness
4.1
Care Services
3.4
Staff
4.5
Meals & Dining
3.9
Activities
3.6
Value for Cost
3.6
A Place for Mom has scored The Waterford at Westover Hills with 8.6 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, The Waterford at Westover Hills has 22 reviews with an average "overall experience" of 3.6 out of 5.
Parent company
Best of Senior Living 2023
Sonida Senior Living
9.2
Review score5675 reviews82 communities
Logo for Sonida Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 22 reviews
Anonymous - Family/friend
Memory Care
May 7, 2024
4.0
Verified Review
The June review
[name removed] passed last [date removed] so she was only in The June for about 3 months. They treated her very well as a resident and the whole family in her last couple of weeks. It is always a difficult time and the June gave us time, privacy and support through her last days. Moving her "stuff" out was straight forward and we settled her accounts with the June professionally and with no issues.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Diana - Family/friend
Assisted Living
December 27, 2023
5.0
Verified Review
Review for The June
Staff was warm and very friendly. They have been responsive to mom's requests and needs.Very down to earth folks...made mom comfortable immediately. Good choice for her!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Marjory - Toured community
Assisted Living
April 4, 2023
4.0
Verified Review
My tour of The June
I toured The June and it was a good tour. The facility has a lovely courtyard and a nice dining room. However, it has little curb appeal and no awning. I was worried about slippage in inclement weather. They seemed to have quite a lot of activities for the residents. This facility is more expensive than some other places in the area.
anonymous - Family/friend
Assisted Living
September 1, 2022
5.0
Verified Review
5 star review
All of the staff have been very very helpful. The quality of care is great and they check on him a lot and manage his medications. We have eaten here with him and the food is very good. They try to accommodate what he likes as well. We do have our loved one in hospice and that has turned out to be very good. We have been impressed and we would recommend The June to other families looking.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Value for Cost
5
anonymous - Family/friend
Memory Care
April 20, 2022
1.0
Verified Review
Lack of Care and Caring
We did not get good care there. My husband fell, and it took about an hour for them to get him up and back in bed. They didn't get him any medical attention at all. He fell again the next night, and they took him to the hospital, where doctors determined he had a fractured rib and collar bone. The June called and told me he was going to one hospital but took him to another one instead. In the week he was in the hospital, no one at The June called to check on him. He ended up passing away in the hospital, so subsequently I checked him out of The June early. When I call for a refund, all they do is pass me off and say so and so will call you later. But no one returns my calls. They've been almost hateful about it. At first I thought it was a nice place. It was very pretty, and the sales person was very helpful. But we found out she left right after we got there. And ultimately the care was utterly lacking.
Cleanliness
3
Friendliness
3
Care Services
0.5
Staff
3
Meals & Dining
2
Value for Cost
1
Response from The Waterford at Westover Hills
April 21, 2022
We are terribly sorry for the experience you had at our community! Someone from our Corporate Team will reach out to you today to discuss this further.
anonymous - Family/friend
Memory Care
April 7, 2022
4.5
Verified Review
Highly recommended
[name removed], the sales director we worked with was very welcoming and did not make us feel pressured at all. She was very informative and gave us a good vibe so we felt comfortable. The room sizes are very good and spacious, she has a studio and is perfect amount of space for her needs. The healthcare workers are awesome, the first few weeks were touch and go for my mom since she has dementia and diabetes but they were very attentive and would call me with any questions or concerns and were and still are great with communication. I would most definitely recommend The June to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
5
Diana - Family/friend
Memory Care
January 20, 2022
4.5
Verified Review
Good fit for dad
We chose The June because I liked the fact it was a smaller facility so he would not get lost in the shuffle. The program seemed to be very individual in the fact that everyone who walks up to one of their residents rooms knows what level of care they need because of the system they use. My dad is happy and gives me peace of mind. There are plenty of people for him to socialize with. I would recommend them to others looking and already have.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Assisted Living
January 20, 2022
4.0
Verified Review
Responsive Staff
The food in memory care is not very good. The food didn't look appetizing and they served it with Kool-Aid. The staff is nice and great to work with. They are pretty responsive to any questions or concerns I may have had.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
2
Value for Cost
4
anonymous - Toured community
Memory Care
June 22, 2021
5.0
Closest and I love that they bake and have music daily. Tour is set for today at 1:00pm I was not impressed. [name removed] put me in a awkward position by asking about what other communities I was looking at. when I told her, she immediately put them down.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from The Waterford at Westover Hills
June 24, 2021
Thank you for your review and feedback. Your input is valuable and helps us better improve our processes.
Linda - Family/friend
Memory Care
April 22, 2021
2.0
Verified Review
consumer beware
The community did not provide the care that was needed. When we talked to them about the issues they said they would take care of them but didnt. I asked them to check on my loved one every 2 hours, they did not and several times she fell, and no one checked on her for 5 hours. I would not recommend this community to others
Cleanliness
4
Friendliness
3
Care Services
1
Activities
1
Staff
3
Value for Cost
2
Response from The Waterford at Westover Hills
April 26, 2021
Dear Linda, We are sorry to hear that you are dissatisfied with our community and take feedback very seriously. We do not have your name connected with any of our residents and have no record of a complaint of this nature. Would you be able to contact our Executive Director at [removed] so we can further discuss? We are committed to providing top notch care and service and want to make sure your concerns are addressed immediately.
anonymous - Family/friend
Assisted Living
February 3, 2021
3.0
Verified Review
Concerned with the extra fees that are popping up
The staff members at the community are all very nice, and we do believe they offer daily activities for the residents. We did do our research on the average cost of assisted living, and in the beginning our value for cost was pretty reasonable but now with covid they have raised everyone's rent an extra $100 to cover all the covid protocols. We are providing our loved ones medication, even the ones that are over the counter. Now the community is requiring every residents to use their preferred pharmacy, which we believe will not be able to match our insurance cost. If we do not use the pharmacy they will charge us an extra $350 a month. The communication could also be improved.
Cleanliness
4
Friendliness
5
Staff
5
Care Services
3
Meals & Dining
5
Activities
3
Value for Cost
2.5
Response from The Waterford at Westover Hills
April 23, 2021
Thank you for the kind words regarding our community. In terms of the medication management fees - we have requested all residents move to the onsite pharmacy in order to ensure safety and accuracy when providing medication. Each dose is provided in a single pack for each resident. The pharmacy costs are equivalent to co-pays at Walgreens, CVS, or any equivalent pharmacy. Please let us know if that's not the case and we can work with the pharmacy to match the co-pay. Please contact us at the community for more information, as we want to ensure that our residents and their families are satisfied with the care provided.
anonymous - Family/friend
Memory Care
January 28, 2021
4.0
Verified Review
Good experience
We chose The June because of the location of the facility as well as the value for the money. They really worked with me on the monthly price. The room sizes here were adequate compared to others that we looked into. I would tell others that if possible, try to get in here to visit your loved one as often as you can. Overall, I would recommend.
Cleanliness
4
Friendliness
5
Care Services
3
Staff
5
Activities
4
Value for Cost
4
Response from The Waterford at Westover Hills
April 23, 2021
Thank you for the thoughtful review. We are committed to providing great care and service to our residents. We find that our community provides provide the highest value in our market. Thank you for the recommendation!
Nichole - Family/friend
Memory Care
January 20, 2021
3.0
Verified Review
Our experience with The June
It was nice until the new management took over. The food was not good, they were both in the dementia unit but my dad did not have dementia, on that unit it was worse than it was on the assisted living side, he said it was always cold and bland. Overall, we would recommend because everyone will have their own experience.
Cleanliness
4
Friendliness
4
Staff
4
Care Services
3
Meals & Dining
2
Activities
2
Value for Cost
2
Mari - Family/friend
Memory Care
November 24, 2020
5.0
Verified Review
a good place for mom
This facility is really great. They take good care of my mom. And I would definitely recommend this facility. They have adapted well to covid and we got to do window visits, the food could be better but they have a good variety.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from The Waterford at Westover Hills
April 23, 2021
Thank you for the kind review! Our team has worked tremendously hard during Covid to protect our residents. We will follow up with you directly to get your feedback regarding our dining program, as this type of feedback is very important to us to address.
William Grotewold - Family/friend
Memory Care
October 29, 2020
3.5
Verified Review
Nice facility, great activities, not a great fit for us.
The June is a very nice and modern community, our loved one is the memory care facility. They also have an assisted living and both are in the same building, however the memory care unit is somewhat isolated from the other part. The rooms are very spacious, there is a variety to choose from. Some of the rooms don't have attached showers but our loved ones room did. They are very nice and modern with higher ceilings. Due to our loved ones health situation this community did not really work for us, she had mixed dementia, and the only other negative was there was relatively high turnover rates with the staff members.
Cleanliness
3.5
Friendliness
4
Value for Cost
4
Care Services
3
Activities
5
Patty - Family/friend
Memory Care
June 30, 2020
4.0
Verified Review
Variety of floor plans
The only concern I have is the constant leadership turnover. The caregivers are great. They are wonderful, friendly , good to my dad, and they know me. The food is good and they offer choices. I chose this community because of the price point, and my dad was able to live in an apartment there which gave him a sense of independence.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
4
Activities
4
anonymous - Family/friend
Memory Care
August 26, 2019
3.5
Some Issues, but Mom is Happy
My mom first came here when it was Heritage at Westover Hills about a year ago. Since first talking with them through A Place for Mom, they have changed Execitive Directors at least 4 times, and nurses just as often. I believe the state even got involved after the last nurse left. There's high turnover with care staff, too. Mom started in Memory Care and then as she recovered from her brain injury, moved to Assisted Living just after it was purchased by a new corporate office. The nurses are not 24 hrs, but there is weekend coverage. There is one bus and one driver for transportation, provided only Tues & Thurs for medical appts and Mon some residents go to Walmart (my mom takes 1 of 2 wheelchair spots on the bus). Medications are currently handled via a paper system, and shift change is at 2, so Mom doesn't always get her 2pm gabapentin, especially when she has outpatient therapy at 3 and the bus leaves at 2:15 for a 5-minute drive. The wait to be picked up depends on if others have appointments, but has never been more than an hour. A nearby doctor and her assistant visit for appointments if you join the practice. Dental you manage on your own. There's a preferred mail-order pharmacy available, so we never mess with running prescriptions. The food is good but they tend to serve pork in the vegetables without mentioning that there's pork in there, so if you do not eat pork, meal time can be a hassle. They do cut up my mom's food, though. I just wish the care staff weren't used as waitstaff and bussers for meals. Sometimes residents need help with the bathroom before and after meals and that's caused issues for us. We once met a girl that had just graduated high school with my son working there. You only need to be 18 and have a high school education (no CNA's). She left for a higher-paying job in food service. I sometimes wish we'd gone with Landon Ridge, but it was out of our budget. But, I will say Mom has not suffered any abuse and is happy there. It is pet friendly for small dogs and cats, but residents/family must pick up after the animals themselves (that's standard across communities). It's 100% non-smoking although staff smoke outside the MC door (no longer accessible to family, so not an issue anymore). It's convenient to local doctor and dental offices (sometimes we don't take the bus because appointments fall Mon, Wed, or Fri). Mom has made many new friends there and receives help for everything from getting out of bed to bathing to toileting and even clipping her nails. She's severely disabled and I feel that in spite of the issues, she's well taken care of.
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5
Response from The Waterford at Westover Hills
May 11, 2020
Thank you for sharing your feedback. I am glad your mother is enjoying The June. We would love to speak with you about your review. We will reach out to you soon!
anonymous - Toured community
Memory Care
March 24, 2019
3.0
Curb appeal reminded us of a nursing home. Small facility. Small bedrooms. Clean and very welcoming.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
Cori Whitacre-Young - Family/friend
Memory Care
February 18, 2019
1.5
Take a Hard Look.....
So, I've debated writing this as I was thinking maybe our expectations were out of line for my father, however after about six weeks in his new facility, I have realized that this facility has some significant issues. First of all, it's a new(er) facility and the rooms and facility have a nice layout and is maintained nicely. [name removed], who is the facilities director does a nice job as well as the gentleman who cleans the rooms each week. Unfortunately that's about where it stops. Some questions or things I wish we would have asked or would have done differently: Staff turnover. From the point we looked at the facility to the time we moved dad out, every key position (facility director, nursing director, marketing, dining, etc.) had turned over at least once, most at least two times and one position (marketing) I lost total count of how many people had been in that role. Food. Eat in the dining hall multiple times. Eat what the residents eat and stop by unannounced to see what's for dinner (as well as lunch). Don't just look at the menu; it is not necessarily indicative of what is served or what you might expect a dish to be. While I thought my dad was just picky (and he is to a degree), now that he is settled in his new place, there has not been one complaint about food. When he was it at Heritage, complaints were almost daily. And not just "I don't like the food," on many occasions, it was that they had run out of some of the basics (coffee, orange juice, milk, etc.) There also is some significantn inconsistency between shifts, cooks, etc. I contacted the facility director at least twice regarding this but was met with excuses with little improvement. Care. While we were fortunate that dad didn't have a lot of needs from the nursing staff, the few times that he hit the button for help, were not answered in a timely manner. While we were told during our visit that the button is answered in a specific timeframe, we didn't find this to be the case. The one thing that he needed done once a week was botched to the point that we would work around the director to get it done. Activities. While the activity calendar is plentiful, show up when the activities are supposed to be going on. I believe the calendar is more of a marketing piece than an actual listing of what is actually happening. See if people show up to attend any of the activities and see if they actually happen. Something I wish we would have done. While the Director of the Facility is fairly new and I think her heart is in the right place, I have serious doubts if the place can turn around. I would recommend looking at several facilities and check out the food and activities and even talk to some of the residents and their family to get perspective. While it's never easy making the decision to put your loved one in a facility like this, I would urge you to do your homework and look "behind the curtain." The community fee, which is a couple thousand dollars, is non-refundable, so if you make a mistake, it can a costly one.
Cleanliness
1.5
Friendliness
1.5
Value for Cost
1.5
Care Services
1.5
Activities
1.5
anonymous - Family/friend
Memory Care
September 7, 2018
0.5
Mom was neglected here
My mom was neglected here, and nobody wanted to accept responsibility. Instead, I was either ignored or received excuses or accusations. When I brought my mom here a year ago, things were run differently. [Name removed] sent me weekly photos of my mom doing activities. After [name removed] left, things changed. This place has had several different directors and head nurses in the past year, so that I'm not familiar with their names. A few weeks ago, my mom started wearing sandals without socks for the first time. That's when I noticed the condition of her feet. Her baby toenails were so long, they looked like bamboo shoots and some of her other nails were curling around her toes. Her feet smelled terrible. I went to the front desk and alerted the girl and asked to speak to the head nurse. She said the head nurse was busy, but would call me soon. No call. I called the next day expressing my disappointment that the head nurse hadn't called and that my mom's feet needed attention. The girl up front promised I'd receive a call back within a half hour. No call. I went back to the home the following week, and my mom's feet were in the same condition. They smelled awful. Nobody had clipped her nails. I was furious at this point. I called up to the front and asked for the head nurse. They said she was gone. I asked for [name removed], one of the directors. She was with potential clients, so I sat there waiting. I finally went to the front and found [name removed] and let her know how furious I was. This was when the excuses began. Apparently, it's my job to clip my mom's toenails. I was unaware of this. Even so, why didn't someone alert me to the condition of her feet? They were supposedly bathing her three times a week. Hadn't anyone noticed? I was told that my mom sometimes refuses her baths. Whoa! So how often were they bathing her? I never got a straight answer on that, but every pair of her shoes smelled terrible. I was also told that they couldn't call a podiatrist to check on my mom's feet because they didn't have her insurance card. Ridiculous. Of course, they did. I had to give it to them to check her in, but even if they'd lost it, they could have called me. Then I had to deal with the director of the place, a little strawberry-blonde lady who gave me all the same excuses. In addition, she wanted me to know it wasn't her fault, since she's only been the director for two months (I later learned from other nurses she'd been there five months). She then went on to accuse me of not visiting enough. I told her I visited every week. She asked why she never saw me if I visited every week. I said she could check the books if she didn't believe me. She answered she would be checking the books. Wow! By this point, I knew my mom had to leave this place. Nobody wanted to accept responsibility for my mom's neglect, or at the very least, give me assurances that this would never happen again. They wanted to keep making up excuses and deflect blame. I even contacted their national headquarters through Facebook. Their page said response time is typically within 24 hours. This was over a week ago, and they saw my message, but never replied. A few days before we moved her out, my husband and I went to check on her. She was sleeping in the dining room in an uncomfortable chair with her chin resting on her chest. There were no other patients there, but three nurses were talking at the other end of the dining hall. Couldn't someone have woken her up and helped her to her bed instead of leaving her there like that? What if she would have fallen out of the chair? They were not close enough to catch her. BTW, the director didn't apologize to me, but she did tell me I owe $$ for next month, even though my mom isn't there anymore. There was no way I was leaving my mom there to be neglected by their staff an extra month. Also, when I spoke to [name removed] from A Place for Mom, Heritage never told them that I moved my mom in there last year, but I did move her in after [name removed] had found this place for us.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Texas regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Texas regulations for Assisted Living.

Frequently Asked Questions
about The Waterford at Westover Hills

The Waterford at Westover Hills offers Studio, 1 Bedroom, Semi-Private and 2 Bedrooms. Learn more.

A Place for Mom has scored The Waterford at Westover Hills 8.6 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (210) 806-7386 to reach a resident at The Waterford at Westover Hills.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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