The William

The William charges are not itemized and they vary from month to month. My experience is that I requested an itemized bill but was never received it. The care was adequate, they didn't talk too much to the residents and didn't engage them in conversation The food was good, the breakfast was served at the residents leisure whenever they woke up in the morning. The activities were very sparse and I noticed other residents would eat and go to sleep because nothing else was going on. I would not recommend this community.

Aventine Hill took ownership of this facility in December 2019, at which time it became The William. Prior to that it was a Brookdale property. So, please note, that any reviews prior to December 2019, are NOT referring to The William. We had a family member who was a resident in one of the Memory Care Cottages. When the facility was owned by Brookdale, the residents were well taken care of, staffing levels were appropriate, and management was attentive to the needs of the residents and their family members. Overall, we felt we were receiving a level of care commensurate to what we were paying. When ownership transitioned to Aventine Hill, and the facility became The William, the pricing increased, and that was accompanied by a steady decline in the level of care provided to the residents, staffing levels were severely reduced, and the new management was not attentive to the needs of residents and family members. Overall, our opinion was that the level of care in The Cottages was no longer commensurate to what we were paying. If you have a family member in need of Memory Care, who is relatively docile, and can sit in their room, or in front of the TV in the common area with little to no interaction with the staff, and doesn’t need too much assistance, you may find that the Memory Care Cottages at The William will effectively meet your needs. However, if your loved one is more advanced in their Alzheimer’s or dementia, and/or tends to exhibit some of the common behaviors associated with these conditions (e.g., anger, crying out, refusing to eat, refusing to take meds, confusion, etc.), and needs a greater level of care and attention, you may want to find a place where they have staff who are actually trained to deal with these behaviors and care for Alzheimer’s and dementia residents, and staff who will lovingly and caringly interact with your loved one. Because of the decline in care, the poor staffing levels and poorly trained staff, and the inattentiveness of management, we moved our loved one from The William, and we do NOT recommend the Memory Care Cottages at this facility.

Great tour. The two ladies were very thorough, friendly and informative. The facility is clean, quiet, and welcoming.