Brookdale Medical Center Kingsley

I went on a tour here the staff was very nice and very informed. We were looking for the assisted living here fo my father-in-law. It was dated but was clean and spacious. I recommend families tour several places before making a choice.

I brought my Father to this facility because it was recommended to me and I needed to move him in quickly. Everyone is nice here and the care is top notch. The food is really good and the dining room is restaurant style seating. The only thing I have a problem with is the management isn’t taking leadership of the staff. No one takes responsibility with doing the small things. The dining tables don’t have the right menus, the creamer and sugar are never filled, and my dad still doesn’t have his name on his door 2 months later. It’s like the small things don’t matter to them. They only have 1 maintenance guy and I told the staff that the bathroom to the general public is broken and it still isn’t fixed. We also told him a few times that the door going from my dad’s room to the courtyard is broken and won’t lock. It finally just got fixed a few nights ago. The other thing I do not like is I was told by the head nurse, “We don’t do open wounds.” Anytime something happens they send my Father to the hospital. He recently had a fall and my dad is trying to not ask for more pain medication because he doesn’t want to get sent to the hospital again. I like this community and I would recommend it for the right person.

My mom lived in the memory care section for almost 10 months. The first couple of months went well, but things went down hill quickly. They stopped bathing her, brushing her teeth and her room began to smell like urine. I asked many times for someone to take care of these basic needs, but nothing changed. The staff left my mom in a wooden chair in the living room all day, every day. This wore a bald spot on her head and left an indentation as well. During the last 7 months she fell 8 times. Nothing was done after any fall to prevent another one. The last fall left the entire side of her faced bruised. [Removed], who is suppose to be In charge of care plans never made an effort to implement any changes to prevent her falls. His attitude was unprofessional, offensive and aggressive. I told [Removed], the executive director that I didn't feel safe leaving my mom there any longer, but she still wouldn't waive the 30 day move out notice.[Removed] had no empathy for my mom. I would not recommend this location to anyone. I ended up finding a much higher quality home that ended up costing over $1,000 less per month.