Brookdale Medical Center Kingsley

We toured Brookdale and the recruiting lady that I met with was fantastic and all of the staff that we met were just great. The setting of the facility was not as great as the one that we went with, it had more concrete but I feel like we had a great fallback if it did not work out with the other facility we went went.

The community was pleasantly decorated. We were there for a short amount of time. The staff were friendly, professional, and kind. The manager was very organized in getting the vaccinations and invited caregivers to be able to see our loved one. They even allowed for essential caregivers to be able to be trained to see your loved one. They took care of making sure that new residents had to be confined for 2 weeks to ensure no exposure of COVID to other residents or staff. The community worked with us on pricing, and this was one of the more affordable communities we toured. They remodeled the room for us.

Someone stole medication from my husband when he was at the hospital for a medical procedure. My husband fell and he pushed his button and no one helped him, I showed up and he was still on the floor in the room. After these experience here, we decided to move him out.

3875+ Lovely place and friendly but I think my parents will want more room (like a separate bedroom with doors) and it's too expensive compared to the other two I visited.

Friendly staf, f clean common areas but the main model pt room couldn’t be seen. The “ vacation key” did not work . It’s important to realize their one bedroom is not two rooms. The bed is visible -so more like a bedroom with small sitting space at the end of of the bed. Also there’s no real kitchenette. It’s one very narrow cabinet with very small microwave and tiny “dorm style “ refrigerator without any freezer section. Tiny sink ( about 10 in diameter) no counter space located on wall just as you enter the room. Good location Positive attributes. One story rating more like 31/2 stars

I went on a tour here the staff was very nice and very informed. We were looking for the assisted living here fo my father-in-law. It was dated but was clean and spacious. I recommend families tour several places before making a choice.

What really drew me to this community was the fact they are more geared towards the medical aspect of things. My Father, unfortunately, has some medical problems including diabetes and I really wanted to find a place that would best suit the care he needs. Everything is so well maintained here. It's very well kept and clean. There is no odor like you would expect there to be. The staff is very attentive and responsive to any issues that arise. They are also very nice and friendly to my Father. They do offer activities including arts/crafts, occasional field trips, exercise, and yoga. There is a calander of activities and every day they have a different activity. I highly recommend this community.

I brought my Father to this facility because it was recommended to me and I needed to move him in quickly. Everyone is nice here and the care is top notch. The food is really good and the dining room is restaurant style seating. The only thing I have a problem with is the management isn’t taking leadership of the staff. No one takes responsibility with doing the small things. The dining tables don’t have the right menus, the creamer and sugar are never filled, and my dad still doesn’t have his name on his door 2 months later. It’s like the small things don’t matter to them. They only have 1 maintenance guy and I told the staff that the bathroom to the general public is broken and it still isn’t fixed. We also told him a few times that the door going from my dad’s room to the courtyard is broken and won’t lock. It finally just got fixed a few nights ago. The other thing I do not like is I was told by the head nurse, “We don’t do open wounds.” Anytime something happens they send my Father to the hospital. He recently had a fall and my dad is trying to not ask for more pain medication because he doesn’t want to get sent to the hospital again. I like this community and I would recommend it for the right person.

My mom lived in the memory care section for almost 10 months. The first couple of months went well, but things went down hill quickly. They stopped bathing her, brushing her teeth and her room began to smell like urine. I asked many times for someone to take care of these basic needs, but nothing changed. The staff left my mom in a wooden chair in the living room all day, every day. This wore a bald spot on her head and left an indentation as well. During the last 7 months she fell 8 times. Nothing was done after any fall to prevent another one. The last fall left the entire side of her faced bruised. [Removed], who is suppose to be In charge of care plans never made an effort to implement any changes to prevent her falls. His attitude was unprofessional, offensive and aggressive. I told [Removed], the executive director that I didn't feel safe leaving my mom there any longer, but she still wouldn't waive the 30 day move out notice.[Removed] had no empathy for my mom. I would not recommend this location to anyone. I ended up finding a much higher quality home that ended up costing over $1,000 less per month.

The Brookdale Medical Center Kingsley was a very nice place and everyone was so nice and friendly. The tour guide gave us a lot of helpful information while we were there. What we did not like, was the fact that the place was much smaller than we wanted.

I enjoyed speaking to friendly staff and taking the time to show us the community. They responded well to my questions and gave very good information about all that is featured. It was brought to my attention they include Assisted Living and I was looking for something more directed to Memory Care.

The community is kept decently clean. Our loved one's room is only vacuumed and the toilet has yet to be cleaned. Upon arrival the quality and variety of food was great but the menu has changed. It may be that they lost their chef but it needs to be addressed. The activities director does a great job trying to get our loved one involved in the variety of activities available. The community is listening to our concerns and is trying to address them.

Our experience with Brookdale Kingsley has been a very positive one, overall! The staff has been incredibly helpful and accommodating throughout the whole process, and they've really made my parents feel welcome. The facility is clean and well kept, and my parents really seem to enjoy it here. My one complaint would be that I really think the carpet in their apartment should have been replaced instead of just cleaned before they moved in, but otherwise things have been great.

Everyone has been fantastic, could not have asked for better service or hospitality. The place is clean and the staff has been great at dealing with the issues we had .

They seem to need more staff to better meet the needs of the residents. This is especially evident late in the evenings and on weekends. Also, more staff to help with maintenance, which appears non-existent on evenings and on weekends.

They are responsive to situations we bring to their attention, but I could stand for the response time to be a little quicker. The staff that they do have are nice, but they don't seem to have a lot. They do have a decent amount of activities. Sometimes they do not come and get the residents when they do want to do the activities and I think that has something with them being short staffed.

Our family picked Brookdale Kingsley Medical Center, San Antonio, Texas, for an assisted living Type B facility for my mother-in-law. We toured the facility and were impressed with the residents, the facility itself, and above all the staff and administration. We were especially grateful for the amount of medical care they would be able to provide. We were thrilled when a space became available before my mother-in-law was released from the hospital. We were never able to move into the facility though because she passed away while in a rehabilitation/nursing home during recovery.

Other than a few problems with the management we are very pleased with how things have turned out at Brookdale! The aide staff is very friendly and caring, and Mom really loves the place so far! They renovated her apartment before she moved in got everything looking very nice. The only real issue has been some communication problems with the management. There were some minor issues with her appliances, as well as a problem with the first months bill, and it has been difficult trying to get in touch with the appropriate person. But overall Mom really loves it here!

Brookdale really wants little old people who were quiet and have no problems. My family member was not like that and only lasted 24 hours before they returned him to the hospital. This facility is not appropriate for younger (50ish) brain injured individuals. They also tryied to collect another months rent even though they said he couldn't return.

The staff are caring and pleasant to talk to display very professional attitude. The facility is clean