Park Regency Thornton

Our loved one is very happy with the meals and dining service. Our first impression was that the staff were very friendly and it seemed like a smaller community, it seemed like a tight-nit atmosphere.

Our family had an in person tour experience and the Park Regency is a very nice facility. Out of the three communities we looked at, just physically looking this community is very upscale and stands out. However, in an odd way the staff we met with just kind of told us here is what we offer, take it or leave it. From a business standpoint there were not follow ups and it was on the higher end of the financial side. It did not give off that warmish feeling. It is in a very good part of town, a really nice neighborhood setting, the area is very well kept. The convenience factor was not as good as the other communities that were in just a few miles of places, but it is still in a good location.

Ok but could use some cleaning. Urine smell in hallways.

Park Regency is a newer facility and it is reasonably priced. Our loved one says the food they serve is alright, he is mostly happy with it. The rooms are clean and pretty nice, and we would recommend this community to a family or friend.

[names removed] and their staff have made the entire experience of transitioning my mother into Park Regency a very smooth and enjoyable one. Everyone is so nice and extremely helpful. I put in a request for fix the front door of my mom's apartment, which wasn't closing completely, and the maintenance people were there within 30 minutes to fix the problem. I made the right choice in selecting Park Regency Thornton.

I thought is was very nice there. They treated my wife well and they took care of her well. The only drawback was the food. It could have been more appetizing and the portions were small. I chose this community because it was close to where live and on my way to work. The management staff were good, the nurses were good, but a lot of changes with CNAs. I would recommend this community to other families.

My mother-in-law is a resident of Park Regency Thornton for 3 years. The 1st year, she and her husband shared a 2 bedroom/2 bath 800 sq. foot apartment. It was beautiful, spacious and comfortable. Within the year, my father-in-law required Memory Care & was seamlessly transferred to an efficiency apartment on that unit. The staff was amazing, providing loving care - along with Hospice until he passed away within 4 month. My mother-in-law was able to have a deluxe efficiency apartment directly 1 floor over him, allowing her to visit him frequently, at all hours of day & night. Now that she is "single," she participates in several of the events and outings the PR offers. She has made good friends and is very satisfied with her arrangements. During this very trying time with the Assisted Living isolation requirements, management & staff have kept all the residents safe, well fed, comfortable and well cared for. They have done an amazing job - and I applaud them all - for all they do & have done.

Great place, very clean. Staff is nice and really good with the elderly there.

This is a really nice place. The people very friendly. The residents that we observed seemed quite content. Should we have to choose a place, it will be this one.

This place was a a better place before the new ED got there. I can’t say it was the best but it sure was better than this new lady. I’ve never met a person that genuinely doesn’t care about the residents needs. Not to mention staff. They have had the worst turn over I have ever witnessed. And the worst part is the residents have to deal with that and there paying for good service. Right?! Caregivers have had to work up to 2-3 mes carts a shift due to no QMAPS. That’s unsafe and I strongly believe it’s illegal. And if that’s not enough I’ve also have witnessed one person from management pass out medication! They were short so they had this person pass out medication to residents and keep in mind they do NOT have a license to pass any kind of medication! They’ve had quite a few med errors that has sent residents to the hospital. No residents are safe in the hands of these people. And with caregivers working overtime they can be found taking naps throughout the place. I just recently encountered a staff member asleep on a bench tapped her to let her know it was time for my mothers medication. If staff isn’t sleeping they can be found on there phones in the break room. Also they have had an AC problem on the third floor since about June and it has yet to be fixed! They pretty much went all summer without AC in the hallways. And there solution for this in the meantime was to place fans throughout the hallways. Sure that’s safe for residents with there walkers. And in one room the temperature went up to 92 degrees and no maintenance to take care of it. They have had about 14 rooms available in the last couple months that is unbelievable since before new management they have about 2-4 rooms. When there’s that many rooms empty on a place that used to have a waitlist you gotta wonder why that’s happening. These residents deserve more than what there getting. My mom deserved more! I hated visiting and my mom telling me how much more she hates it there. They needed change but the change they got wasn’t the change they needed.

Sadly, Park Regency has gone down hill over the last few months since new management has been hired. The new Director and upper management definitely do NOT aspire to the faith based pillars that they market on their site. They are condescending and rude. My mom (who has dementia) lived there for about 3 years. During that time, we were very pleased with the care and staff. Once new management came in, the staff turnover is unbelievable. Short staffed on every shift, employees complaining to the families and residents and wanting us to speak up to enact change. We had two very serious safety breaches which led us to make the decision to move my mom in addition to how very poorly we were treated while trying to handle and advocate for our mom's care. Please check with the State of Colorado on fines and breaches of care (including medical laws broken) before making a decision to move here. If there was an option for zero stars, that is what my family and I would choose for this care facility.

My mother lived there for years, so glad we are out. It is nothing like it used to be and the management team and staff has significantly declined.

I have seen the building steadily go down hill since the new director. I am there to visit my mom frequently. I have tried to meet the new director twice, once she was too busy, once I needed an appointment. In 4 months she has not met my family or my mother. The air in the building hasn't worked all summer. The 3rd floor is so hot, they have fans unsafely put everywhere. The staff turn over is higher than ever. They will openly tell you how much things have changed for the worse. They need to get some help and in a big way. Or they will have a lot more open rooms.

My daughters and I had a great tour of Park Regency in Thornton, CO. The facility was clean and well kept. The residents seemed happy and friendly. We also spoke to several aids and also thought that they were friendly, At one time we observed one of the aids helping a lady and she was very kind and patient with her. I was impressed with the 1 bedroom apt I wanted. It was a good size and had alot of storage. I liked the way it was arranged and the areas available for my furniture. The dining room was large and attractive.The only problem with this area is that it is closed after every meal leaving only a side area available for drinks and I believe some snacks. Guest meals were available. There was also a family dining room available. You could bring in your own food or your family could eat from the selection in the dining room for a small charge. I wasn't impressed with the craft/game area or where the big tv was located. Not enough room for these areas to be so close together and not enough area for many craft supplies. There were alot of services available. You can do your own laundry or have it done.They do regular health assessments. You are allowed pets. One other thing was that I didn't think that the transportation to culture events was busy enough. Over all I liked this facility and the people there. We didn't eat a meal at this location, but it was close to lunch time and people were looking forward to it. You should just call for a tour.

While looking for a place for my parents we originally sought out to look at communities within a 10 miles radius. We found this location that was just about 1 mile away so it made it very convenient, actually pretty too convenient to say the least. The staff team is very accessible. There is always someone around the lobby area, there are nurses in certain sections like the wellness center, and the employee break room is right off the main lobby. So for any reason you can’t get a hold of anyone to help you, you can just knock on the door to get someone to assist you. It is a very busy facility with about a hundred residents so it’s great that the staff team is that easy to get to for assistance. They also do a good job with keeping everything cleaned and organized. One particular comment: the laundry service is amazing. They would bring back your laundry as if they were dry cleaned. My mother is a real knit picker with that and even she was impressed with their service. There are a lot of activities offered as well. They post the things going on their board. They have bingo, a big area to watch football games, movie nights, and crafts a couple times a week. My mother is a bridge player so the staff actually helped to make fliers to let others know if they want to create a meetup of some kind. So far not so successful, but I love how the staff helped out with that. They are so helpful and friendly along with the other residents. I definitely recommend this community to other families.

Park Regency was a nice community. The staff was friendly and provided information regarding the care my mom would receive. It seemed like a clean and well-kept community. We chose another community that would allow pets and was close to our home so that we could visit often.

I had recently taken a tour of this community for my mother and I was pleased with the presentation that we had received. The staff where kind and where patient with all of our questions. They had a spacious dinning room as well common area spaces. I thought they had a nice floor plan and a lot of great amenities for the residents it was just not the right fit in the end decision for her.

We toured the facility and it seems very nice. The level of care that we may require would not be sufficient for us at this residence at this time

My brother is doing well living at this community. They give him all his medication and he gets physical therapy too. He goes down for 2 meals and I noticed they have special programs available on certain days. I go with him to try to get him involved.

I like the care at this community. The staff is very and helpful. The food is appealing with a nice variety. She is offered activities to stay active. We would suggest that families tour this community for the great care and value for a loved one.