Bonaventure of Thornton

The staff members and residents are very friendly. The Bonaventure of Thornton property and individual apartment is modern, clean; and the amenities are very nice. Overall, the property fees safe and secure.

My loved one is currently a resident at Bonaventure of Thornton. We felt that we were misled on multiple issues. The turnover rate is high, they have been through three directors in three months and the VP is gone. Communication with the family is terrible. The staff such as med techs, front desk, and restaurant workers are great.

From an Assisted Living standpoint, they did an intake assessment the evening that my dad came in and they did not follow through with the services that were requested during the intake that included help with showering and getting dressed. Housekeeping was a disaster. They often came later than the day that they were supposed to come in. One week, they did not come at all. They only did his laundry two times during the month that he was there after asking them multiple times to please do his sheets and towels. One of the times they did it, they put it in the machine and then forgot about it and we found his stuff sitting wet, on top of the machine in the laundry room. The food was over cooked under seasoned and the nightly specials were often something like pancakes or a cold sandwich. The front desk was very friendly, but that's about the only good thing I can say.

I liked location and layout of the unit. I am pretty satisfied even if a few things could be improved. Except for a few things I would recommend it. They need more housekeeping staff and better food.

The Exec. Director, [name removed] is too consumed with her personal life and chaos that we often are told different things in the same conversation. She sets up meetings, forgets times, cancels and shows up late. My Dad is more confused than ever and I feel like half the info I'm told is false, exaggerated, or I'm not told the correct info at all. They assured us they would be able to handle his confusion and anger/elopement risk and they did not. He is currently in the hospital and in communicating with ER staff, & case workers, I'm being told something from them and something completely different from Bonaventure. Bonaventure told hospital staff dad wasn't taking his meds in over 2 weeks. When they told me he just refuses a dose here or there. When it comes to the cleanliness it looks run down, but overall clean. Kitchen area always has a cart of dirty dishes when I have visited. Staff always seems nice to talk to. As long as the patient is calm and willing to just sit around I'm sure they do fine. But we were told they don't have enough staff to keep people occupied or entertained. I've only seen one meal and it looked like it was a microwave dinner. Not appealing at all, however I haven't seen or heard anything else to make a fair assessment. There was an activity person there and he seemed very involved and excited to work with everyone. But haven't seen him since the first day and activities are not usually happening when I visit so I don't think he even is still there. My dad never got consistent meds, I am the one that worked with his med team, had to go and distract him or calm him on several occasions and I'd he wasn't getting meds, meals, entertainment etc... What are we paying them for? A very expensive bed.

The staff is extremely helpful and friendly at Bonaventure of Thornton. The facility is in a great location for walking to shopping and restaurants, if desired. The main entrance reminds me of a high end resort/hotel - very open and inviting and modern. The units are very large and modern compared to other facilities in the area with similar pricing. The meals are good and have options available for those who dislike certain foods or want something other than the day's menu. I would recommend this facility to family and friends.

I feel safe as I'm no longer "living alone." There are staff members available at all times. The positive attitudes of the staff crosses over to the residents. Every day is a good day. I am still very independent and continue my life outside of Bonaventure but am always glad to come back home.

The apartments are very nice and spacious. My parents enjoy it. They picked this community, because it was the best fit for them. Also, it was the size of the apartment, availability, familiar area, and a very nice facility.

It's a very friendly place. The halls and cafeteria need cleaned much better. The soup/salad bar is not very appetizing/clean. One day I reached in the lettuce with the tongs, and literally pulled out a half bag of shredded carrots...still in the bag. Bonaventure can not keep a chef. The food is a joke (not trying to be mean...just honest). With these 2 major issues, I was being generous with the 4. The people are very friendly...both residents and staff. I'm very grateful for that.

Bonaventure of Thornton was the only community that was able to accept our loved one at their current health state, the location was very convenient for our family and even though our loved one did not get a chance to participate in the activities from what we saw the activities were great. We do have a complaint with the billing - we had to pay extra once our loved one passed and we have received additional bills and we have had phone conversation and face to face conversations and we still can't get the issue resolved.

My loved one, has no complaints about the food, and really enjoys the activities. It's expensive but other places cost more but they do a lot. The staff is wonderful. I truly enjoy bonaventure, and so does my loved one.

Don’t believe their ads it’s one big lie this place is terrible not at all like it was supposed to be when you moved in the food is terrible. The housekeeping is nonexistent the bus is a laugh activities what is that overall I give it a -10