Pacifica Senior Living Oakland Heights

Authenticity can't be faked - it shows. I'm very impressed with Pacifica Oakland Heights. Pacifica is what it says it is. The mood in the Dementia Care facility is light and warm. In the exercise class, two of the residents are going through the steps with a smile and a sense of humor. When you walk into any room, the residents turn their faces toward you, like they expect to have a conversations. And they do. The staff is always saying, "Hi Miss [name removed]," "Hi [name removed], did you have a good walk?" Everyone's story is listened to. "Your dad is here today? Where? Over by the bench? I see him!" The residents seem genuinely emotionally healthy. I chose a good place for my Mom.

My father has thrived under the leadership of [name removed], the Director of the Pacifica in Oakland, CA. I am so impressed with the friendship she has with my father and all that she's been able to do to improve his quality of life. It's true peace of mind to be able to receive a quick response whenever I call/email her. [name removed] staff & care givers interact with my father so wonderfully, and he's happy. My father has lived at the Oakland Pacifica for more than 10 years, and it's still such a blessing that my family found Pacifica when we did!

My loved one has dementia and Pacifica has been able to provide the assisted living she needs with a very compassionate and genuinely caring staff. The activities and socially engaging atmosphere is perfect.

My grandmother has dementia and Pacifica has been able to provide the assisted living she needs with a very compassionate and genuinely caring staff. The activities and socially engaging atmosphere is perfect.

my loved one just became a resident at Pacifica. Our first impression was that of happiness, fun, and uplifting. Besides being welcoming of my dog, the staff made you feel at home. definitely a place you can feel safe leaving your loved ones.

dedicated good-natured staff. Consistent effort to add and a wide list of activities. The staff wants feedback from the residents also.

I really like the activities they are wonderful. I like the people that work here - very nice people. I pray for all the people that work here every night.

Dedicated, "good nature" staff. Consistent effort to add and maintain very wide list of resident activities. Staff good at validating resident feedback and they provide excellent laundry services.

I did not like Pacifica Senior Living at all. It is not in a great neighborhood. The main building looked old and run down and the rooms were small. They have individual cottages but those were just old houses in the neighborhood. The appearance really turned me off of this facility.

We did a virtual tour with Pacifica Senior living and it was a very nice facility and everybody was extremely friendly. The price was also amazing but the location was just not suitable for us.

My loved one feels safe in this community. The staff adapts to what the residents want and respects their wishes. When you look out the window it looks like a regular. Communication could be a bit better from the staff to the family. I would recommend this community to others

I would tell others to look into it for your loved ones. Overall I really do think this is an okay community. The only concern I have is the activities and they're not as varied as I would prefer. They did have an activity director who retired in November, and it has been hit or miss since.

Thank you so much for taking care of [name removed]. I was so nervous about the stay but it worked out well. We will be picking her up tomorrow around noon to bring her back home. You guys truly know what you are doing with folks with dementia. Thank you. Stay in touch.

The rooms and overall layout of Pacifica Senior Living community is fine, and the rooms sizes was perfect for what we needed. The food is good, and we would recommend this community to a family or friend.

Some great things about their facility. It is a mix environment inside and outside. The staff are helpful and we get three nutritious meals a day and often get treats. As a retiree, I am active here mentally, physically and spiritually. There are activities I can participate in, an exercise room, live entertainment and church service. Also being here I am still connected with the outside community through joy rides, doctor's appointments, shopping, concerts and other outings we are taken to. During this time of Covid 19, I feel safe because of the precautions that are taking place.

When deciding which senior living community I wanted to live in there were many factors to consider. [name removed] introduced Pacifica and interest all of my individual and personal needs. [name removed] was professional knowledgeable and personal-able. I am looking to residing at Pacifica.

We chose Pacifica Senior because of [names removed]. We were made to feel safe and we connected the best there and feel that Pacifica Oakland Heights is a tremendous place.

While it has only been one week since my dad has been a resident, I've found the staff to be friendly, attentive, and communicate well. The property itself is well maintained and the ambiance is one fo an old-world hotel as opposed to the dreaded institutional look. They also put a lot of effort into making the food exceptionally appealing.

When residents press the call button pendant, the caregivers come in and clear the button to show they responded, say they will be right back, but they never return. The director of nursing is an LPN not an RN. On my mother's last day at the community ,my mother asked for help to use the bathroom, , no one responded, she waited 5 hours, and after that they said" you know your mother is not the only resident here". During the height of the COVID pandemic, their screening process for visitors was inconsistent and unsafe. When I would bring concerns to the director of nursing, she asked her staff and they denied the accusation. Any awful experience with inadequate care on every level.

After visiting around 8 other communities, I ultimately chose Pacifica because of the staff. The grounds of the community are great, however the care giving staff is amazing. They went above and beyond the call of duty so many times and even did things they were not asked or required to do. They also had very little staff turnaround and as a result, the care was better and we were able to get to know them much more personally. The people here are what makes the community great. Even after my mother passed away, they are still continuing to show compassion and caring, which is greatly appreciated. When the Covid-19 pandemic came about, we noticed the cleanliness of the community drop. As one of the only allowed visitors, I noticed my mother's room was not being cleaned regularly, so I started cleaning it myself. After some of the pandemic restrictions were lifted, we noticed the cleanliness go back to normal.