Oswego Place Assisted Living Community

This was not a great experience for us. There was a lot of staff turnover and a lot of chaos for the residents, and family. I wouldn't recommend the community to others for their loved ones. The community used an agency staffing and it was hard to get to know the staff, because it was constantly changing. I wasn't comfortable having my loved one here. There was no internal communication with the staff and upper management, and we never knew which staff reported to who because there was no following through of finding answers for us. There were three meals a day served, and the residents had choices to choose from. The Executive Director and Marketing Director were trying really hard to make changes to the community, and they were responsive to the family's questions.

When I first moved to Oswego Place, I was very satisfied. The executive director was kind and caring. She could be tough at times, but I never thought she was unfair. Then when she left we got a executive director that is the housekeepers daughter. In my opinion she doesn't know how to be a leader. If she gets upset she attempts to lead by intimidation. She lied to me several times and when she got caught, she just got angry. She is also holding approximately [removed]. You can tell how well the place is doing by the number of empty apartments they have. When I left there was 16, that is quite a few for a building with 62 apartments. The place I am at now has "one." If you are considering moving into Oswego Place pay a unannounced visit and talk to the residents, they will tell you the truth. There is one housekeeper for all the apartments, my current place has three.

My Dad moved into Oswego Place in November after touring several other Communities in the area. The initial visit with the staff and facilities made it an easy choice for Dad. Everyone greeted Dad with smiles and enthusiasm. For my brother and I knowing that the staff is managing his meds and he's getting 3 great meals a day has been a huge relief to us. He's adjusted quickly to his new home and is thriving thanks to Oswego Place and the people to make it happen.

This place is great. Take it from someone that has been in two other communities. The staff is friendly and helpful here. The other two places, I was in, left a lot to be desired. I take pain medication and frequently it would be almost time for another pill before I got the first one(at the other place) Management here is great. They listen to your concerns and attempt to alleviate your concerns. Maintenance is very helpful. They will hang your pictures, carry heavy stuff in and out of your apartment , among many other things. The other residents seem happy also. I like it here!!!!

We chose Oswego Place because it was fairly cost effective and they were willing to work with us on what we needed. They were very flexible with getting us moved in quickly and we appreciated that. It is a little bit of a smaller community so it has more of a family oriented type of feel. It is quiet and secluded area and the grounds are very nice. It has been a good experience and I would definitely recommend them to others looking.

We have had nothing but good things to say about this community. My loved one says it's a great place to live. The community is clean, and the staff is very friendly. They have activities for the residents to do, and the food is good also. I would recommend this community to others based on my experience.

I would go visit and see for yourself to see if it's a fit. The community makes an effort to take care of the residents. My friend wishes there would be more residents to interact with in the community. The communication with the staff is great.

We chose Oswego Place because of the proximity to family, the facility itself is smaller so she gets more one on one care, and after talking with the director when we were looking, she was very knowledgeable and helpful. They are always very responsive when I have questions and they are great in terms of communication if any changes or things like that, they are attentive and pay a lot of attention to what she needs. I would recommend them.

If your elder needs hands on care, feeding, dressing, changing, moving, etc. this is not the place for you. Care staff very slow to respond to calls, and then they only marginally know what they are doing. Our elder had to be removed in less than three days. But it looks good on the outside.

It would be unfair to say customer service is bad because oswego place has very good managers that provide more then excellent customer service, But [name removed] the new manager has no Patience, looks mad all the time and hardly ever greets guest or family and to say the least her cell phone is her primary focus. caregivers are sweet and work very hard and the nurse and health director are very attentive and Hands on. Overall oswego is friendly, clean and a great option for your loved one care wise. but the face of the building “the receptionist” needs a complete attitude check.

This facility looks great on first observation, but don't be fooled. The staff has little or no experience caring for our beloved seniors, they are paid at minimum wage and are given little training. The nursing and medical aide assistance is lacking in training and experience as well. The family must be onsite, on a daily basis, to adequately monitor the quality of care that is being administered. Keep looking for a better equipped and more qualified assisted living center. Oswego Place would probably be fine for retirement level senior living.

Since my Mother-In-Law has moved in, there seems to be some confusion between a personal caregiver, and the facility’s staff members. She is paying for the highest care level they offer but, she isn’t receiving all of the services she needs. I’m not sure if that’s because of the caregiver, or because my Mother-In-Law doesn’t allow the staff members to do those things. Also, whenever I am visiting her, the staff members seem to be pleasant. However, her caregiver doesn’t get along with any of them. Until things get sorted out, I cannot recommend them.

My friend is making very slow progress being here but slow is better than none. She is getting good care here and she is happy. She is doing a little socializing with the other residents but she has lots of company that comes to visit with her. She seems to like the food. They have different activities and events going on such as a therapy dog comes and visits the residents and they have live music on Fridays. The community has an outside courtyard with a sitting area that we can bring my cat and my friend can watch it play while being secured.

Nice place, reasonable price for spacious unit with large bathroom and roll in shower. Refrigerator, microwave, utilities and cable TV included

This is a small community with about 30 residents. It was like a country club for the assisted living. I didn't like it because my mom would want more stimulation and interaction.

My parents moved here recently and they are adjusting well. The staff is very friendly and able to answer all of our questions. They seem to really care about the residents. The one thing they could improve is the food and dining experience. They don't have enough servers, the food does not taste very good and the temperature is off. We chose Oswego Place because of the location and when we toured it was nice and clean and everyone was very friendly.

The Staff that work for Oswego Place in all locations are some of the hardest working and caring individuals I have encountered. One would be so lucky to live in a community with staff like these guys and gals. The food at Oswego Place is flavorful and cooked to order. When I inquired about moving my loved one here, the staff communicated with my Dr. about my specific dietary needs. I know that we are little more difficult and they have been great at educating my loved one at the monthly food forum or even on a one on one basis with the head chef. Activities I cannot say enough great things about how much these ladies run and move throughout the day. They are constantly thinking of new ways to help us have a good time! Including going to different outings and musical entertainment. In fact they even went above and beyond for a beautiful Veteran's wall on Flag Day to honor the entire veteran's living in the community. This place is like a resort or a cruise ship on land! I know that my loved one will no longer be stuck in her home depressed and without friends. She will be active and happy and surrounded by kindred spirits. All places will have problems and unhappy customers but I can tell you if you come here you will also be happy and you will make new friends to last you a lifetime.