1-20 of 34 reviews
Family type atmosphere, would highly recommend
Karen - Child of resident/client
We chose Oswego Place because it was fairly cost effective and they were willing to work with us on what we needed. They were very flexible with getting us moved in quickly and we appreciated that. It is a little bit of a smaller community so it has more of a family oriented type of feel. It is quiet and secluded area and the grounds are very nice. It has been a good experience and I would definitely recommend them to others looking.
My Review of Oswego Place Assisted Living Community
T Garner - Child of resident/client
We have had nothing but good things to say about this community. My loved one says it's a great place to live. The community is clean, and the staff is very friendly. They have activities for the residents to do, and the food is good also. I would recommend this community to others based on my experience.
There's Always a Friendly Greeting
Anonymous - Friend of resident/client
I would go visit and see for yourself to see if it's a fit. The community makes an effort to take care of the residents. My friend wishes there would be more residents to interact with in the community.
The communication with the staff is great.
Michael T - Child of resident/client
We chose Oswego Place because of the proximity to family, the facility itself is smaller so she gets more one on one care, and after talking with the director when we were looking, she was very knowledgeable and helpful. They are always very responsive when I have questions and they are great in terms of communication if any changes or things like that, they are attentive and pay a lot of attention to what she needs. I would recommend them.
anonymous - Loved one of resident/client
If your elder needs hands on care, feeding, dressing, changing, moving, etc. this is not the place for you. Care staff very slow to respond to calls, and then they only marginally know what they are doing.
Our elder had to be removed in less than three days.
But it looks good on the outside.
It would be unfair to say customer service is bad because oswego place has very good managers that provide more then excellent customer service, But [name removed] the new manager has no Patience, looks mad all the time and hardly ever greets guest or family and to say the least her cell phone is her primary focus. caregivers are sweet and work very hard and the nurse and health director are very attentive and Hands on. Overall oswego is friendly, clean and a great option for your loved one care wise. but the face of the building “the receptionist” needs a complete attitude check.
Take a deeper look!
anonymous - Loved one of resident/client
This facility looks great on first observation, but don't be fooled. The staff has little or no experience caring for our beloved seniors, they are paid at minimum wage and are given little training. The nursing and medical aide assistance is lacking in training and experience as well. The family must be onsite, on a daily basis, to adequately monitor the quality of care that is being administered.
Keep looking for a better equipped and more qualified assisted living center. Oswego Place would probably be fine for retirement level senior living.
Response from Oswego Place Assisted Living CommunitySeptember 10, 2018
Reviews are appreciated however we are very confused by yours. None of our Staff are paid minimum wage and are all given ample training to perform their duties to best serve our residents. The nursing and medical aide staff at Oswego Place are in fact so trained and experienced that other communities sent their Nursing and Medical Aide staff to them for training. The residents at Oswego place by Bonaventure are very well cared for and are our communities top priority.
Confusion between caregiver and staff anonymous - Loved one of resident/client
Since my Mother-In-Law has moved in, there seems to be some confusion between a personal caregiver, and the facility’s staff members. She is paying for the highest care level they offer but, she isn’t receiving all of the services she needs. I’m not sure if that’s because of the caregiver, or because my Mother-In-Law doesn’t allow the staff members to do those things. Also, whenever I am visiting her, the staff members seem to be pleasant. However, her caregiver doesn’t get along with any of them. Until things get sorted out, I cannot recommend them.
Response from Oswego Place Assisted Living CommunityJanuary 29, 2018
Thank you for sharing your feedback. Our goal is to always provide the absolute best service for each of our residents. Your input is very helpful. Our desire is to fulfill each resident’s expectations by developing a clear and concise service plan based on the requested needs of each new resident, along with the approval of their family members prior to moving in. It is always our pleasure to adjust those needs as requested. Please feel free to reach me any time to update service plans: Gashby (at) livebsl.com.
Satisfied With The Care Being Given anonymous - Loved one of resident/client
My friend is making very slow progress being here but slow is better than none. She is getting good care here and she is happy. She is doing a little socializing with the other residents but she has lots of company that comes to visit with her. She seems to like the food. They have different activities and events going on such as a therapy dog comes and visits the residents and they have live music on Fridays. The community has an outside courtyard with a sitting area that we can bring my cat and my friend can watch it play while being secured.
Response from Oswego Place Assisted Living CommunitySeptember 22, 2017
Thank you! We really appreciate it when somebody takes the time to share what they enjoyed most about one of our beautiful communities. We are so happy your friend is making progress, socializing, enjoying the delicious food and the fun activities!
anonymous - Toured community
Nice place, reasonable price for spacious unit with large bathroom and roll in shower. Refrigerator, microwave, utilities and cable TV included
Response from Oswego Place Assisted Living CommunityJune 16, 2017
Thank you for the feedback. We are so glad you appreciate our spacious rooms with all the amenities of home!
Unable To See The Stimulation anonymous - Toured community
This is a small community with about 30 residents. It was like a country club for the assisted living. I didn't like it because my mom would want more stimulation and interaction.
Going well so far anonymous - Loved one of resident/client
My parents moved here recently and they are adjusting well. The staff is very friendly and able to answer all of our questions. They seem to really care about the residents. The one thing they could improve is the food and dining experience. They don't have enough servers, the food does not taste very good and the temperature is off. We chose Oswego Place because of the location and when we toured it was nice and clean and everyone was very friendly.
Pam - Loved one of resident/client
The Staff that work for Oswego Place in all locations are some of the hardest working and caring individuals I have encountered. One would be so lucky to live in a community with staff like these guys and gals.
The food at Oswego Place is flavorful and cooked to order. When I inquired about moving my loved one here, the staff communicated with my Dr. about my specific dietary needs. I know that we are little more difficult and they have been great at educating my loved one at the monthly food forum or even on a one on one basis with the head chef.
Activities I cannot say enough great things about how much these ladies run and move throughout the day. They are constantly thinking of new ways to help us have a good time! Including going to different outings and musical entertainment. In fact they even went above and beyond for a beautiful Veteran's wall on Flag Day to honor the entire veteran's living in the community.
This place is like a resort or a cruise ship on land! I know that my loved one will no longer be stuck in her home depressed and without friends. She will be active and happy and surrounded by kindred spirits. All places will have problems and unhappy customers but I can tell you if you come here you will also be happy and you will make new friends to last you a lifetime.
Good place to have your love to live
anonymous - Loved one of resident/client
What a change for the better. I moved my Parents into Oswego Place in January 2017. My parents loved their apartment and we were not sure how they would adjust to another move. I feel like the management in there now really handles issues timely and follows up like they say.
The Staff that work for Oswego Place are caring individuals, I have encountered. One would be so lucky to live in a community with staff like them.
Don't put someone you love here
Mahalo - Loved one of resident/client
My sister and I were excited to have a lovely location for our 94 year old, recently widowed mom to live; however, as soon as we moved her into Oswego Place, our excitement changed to disappointment, irritation and disbelief. If Bonaventure's service is indicative of "retirement perfected" as it says on their website, then they have no idea how to meet the needs of their clientele. It took us about 2 months to get a nameplate for Mom's apartment and that was after we asked numerous times for it. Although our mom was supposed to get showers twice a week, it took them several weeks of hit & miss to get them scheduled. Caregivers are supposed to check in on the residents frequently - that doesn't happen consistently. Activities are minimal and it's not unusual for them to cancel an activity. Although activity calendars are supposed to be given out each month, they are late or non-existent. The facility was on lockdown for at least 5 days to deal with Norovirus in July. We were given minimal info & the residents had to stay in their rooms all day, even to eat.
Turnover among management is high and trying to deal with the corporate office is impossible. They have never responded to my concerns even though I have contacted them. I'm so sorry for anyone who lives here, especially if they don't have someone advocating for them on a daily basis.
Susan Haiges - Loved one of resident/client
My mother has been there for a month or so. In that time, they have misplaced and not updated changes in her care plan three times. Had we not been there last night, we would not have realized she wasn't getting her evening tray. My mother has failed to thrive and progressively gotten worse since her admittance there. The sales manager was so nice before we moved her in. Now does not even acknowledge our presence. When asking my mother if she'd had dinner, the same woman hissed at me as she was walking by, that she had eaten. No hello. No acknowledgment. No anything. We feel we have made the worst decision placing her there. She is now in hospice and thus, will be receiving better care.
My mother is not a numbers game, or a sales notch. She is our precious family member. We would move her, but we do not want to stress her anymore.
anonymous - Loved one of resident/client
I absolutely hate it and I can't believe I moved my loved one in there. They don't help her with her showers. They have lost multiple items. I feel there has been neglect, she has not been properly cared for.
Satisfactory Experience anonymous - Loved one of resident/client
The whole experience with the Oswego Place Assisted Living Community has just been satisfactory. My loved one has not been in there long, but so far I really do not have any complaints to make about the place.
really very nice. anonymous - Loved one of resident/client
Oswego Place Assisted Living Community is really very nice. All of the staff are excellent. The activities director is trying but she is a little too quiet and needs to have more fun. The last place dad was in was the same price and wasn't near as nice. It is pricey no matter what though. It's a little ridiculous. The staff are trying very hard and my dad is not an easy person to deal with. This facility have a lot of activities but dad complains about being bored. He just wants to talk to people but not participate. My one complaint about this facility is that it takes a long time for the dining staff to get your order and it takes a long time for the food to come. I am not sure if they don't have enough staff or what. The food I've had there is good it just takes too long. I think they could really hit a home run at this facility if they worked out a few kinks.
Welcoming Community anonymous - Loved one of resident/client
It is a very welcoming type community over at Oswego Place Assisted Living. The facility has beautiful grounds that are very well cared for. And it has just been a very pleasant place for my mother to live.