Northpoint Village of Utica

My loved one wasn't there very long, but it was very nice. The people were friendly, and helpful. House keeping and dining staff all introduced themselves. They were helpful in setting up pt/ot/ and speech therapy. Help with reminding her about the activities she was interested in attending

Northpoint Village of Utica is family owned, which makes a huge difference. It's more attention, it doesn't have that corporate feel and you're not just a number. They take better care of the entire place, because a lot of the owners' family works there.

The staff is very nice. The residents seem to be nice. Everything has been good so far. I picked this place because, it seemed like an active community and everyone was super friendly.

Northpoint is a very clean community, and the staff members are wonderful. The meals are good and the dining service is very good. The activities are fine and the two ladies who are in charge of them are wonderful. I do think the value for cost is good.

The staff are so nice, and care about the residents. The community is clean. Everyone feels welcomed. The staff communication is good and they are quick to respond and communicate via email for additional updates. They have bingo, party for every holiday, they have a men's club, games and more available for residents.

[name removed] was a pleasure to work with. The place is beautiful. There is nothing lacking at this facility. Very clean, well laid out. Looks like a great place to live.

My mother has been at Northpoint for the last three to four years. The staff and management has always put her well-being first before anything else. She has not been any happier since she first became a resident. The staff always have a way with special activities to show everyone a good time. There is something different for the residents to participate in everyday complete with snacks and projects. The food is first class with sit down dinning complete with cloth trove red tables. The staff is always ready to contact resident family’s with any concerns that may arise. We can’t say enough about this senior living residence.

It’s like living in a Five Star Hotel. Beautiful place, all the staff is so friendly and professional! Everyone goes out of their way to make your living there the best experience! Food is outstanding. I cannot say enough good about how fabulous this place is! So happy to have my mother living there Peace of mind, yet she still has her independence.

Very welcoming and friendly

My parents really enjoy the outdoor seating areas the balconies and courtyards with fountains. They have done a good job during Covid-19 managing the guests. They could improve on communication, I get letters in response to issues when emails would be more timely.

My father has lived at Northpoint for 11 years. Great staff, good variety of activities. Have gone above and beyond to keep the residents safe during COVID-19. Have home care in-house should added care be needed. Staff available 24/7.

Very caring community. Excellent care. Have been super careful during COVID-19, very impressed with safety measures they immediately put into place. Great staff.

When u speak to the residents and they rave about Northpoint Village of Utica you know your parents are in the right place.

While my aunt was living there, some of the techs who passed out medications, had not updated their trainings, and legally could not pass meds. She was on Lipitor, which was to be taken at night. They were giving it to her at 3pm. I tried to tell the young man it was not accurate, and he became belligerent with me. They refused to help us get her luggage to her room after a vacation. They wanted to know if they could show her room to a prospective renter. We asked them not to because we still had suitcases all over the place, plus I had my dog there. They barged in anyways and let my dog out of the apartment before I could grab him. I could go on and on about the way they violated her civil rights.

Nice facility. Family owned and OPERATED. Small rooms. Definitely worth visiting.

Northpoint was right on with their return call to follow up on the tour, only problem was, no rooms available.Waiting list, must have something good if there's a waiting list. sorry.

Everyone has been so welcoming to my Aunt! I have yet to speak to any resident that does not like it there, they often say they only wish they had moved there sooner! My Aunt loves the on-site chapel, meals, helpful employees and her apartment to name a few. We thought this would be a rough move given Auntie had been in her home for 81 years! She was nervous and we comforted her and gently pushed her over the finish line. We knew she would adapt and love it in time, but in just two days she was so very happy to be there! We visited many very places, this one was special. We narrowed down to two and had Auntie decide. It was an easy decision for her. We are all so happy.

Mom is still adjusting to living at this community. They offer plenty of daily activities. She gets a calendar of the activities for the month. The food is decent and looks good. The staff are very nice and helpful. They keep the community clean and I would recommend it.

Our tour of this community was positive. Nothing negative to say.

On my tour I got to see the community and thought they were fine. I had seen a room that was to far for my mom to walk to the dining room. The facility has long hallways with elevators. It is a good community but I was looking for a place with an easy walking layout. I had a good tour and they were all good just not the right fit.