North Point Village

The caregivers are personable and make sure my Mom is comfortable. They encourage her to come out of her room to eat and socialize. Mom has continence issues and she is clean and dry no skin issues. The place is clean and orderly. My family has been able to talk about any issues that come up. The nurse in charge has responded quickly to any concerns. Mom has adjusted and seems happy there. We can come to visit any time and find everything in order.

We really like that the memory care side is a smaller area and its divided up into cottages that only allows up to a maximum of 13 residents. This allows our loved one to receive more one on one attention which is more important to us. The meals and dining service is excellent and based on our experience so far we would recommend the North Point Village to other families.

Everything gets a 5 star except for the meals. With that said our loved ones loves it there!!! The staff are wonderful and they create a very nurturing environment. We are very satisficed.

We would recommend the North Point Village community to other families but there are definitely some areas they could work to improve on. Our move in process was a disaster - from the scheduling conflicts to them letting us know last minute we needed things signed and approved before we could move in. They could have a more organized and clear onboarding process .

Need to review staffing. Dining and kitchen food supply. Review security at night time and noise at night.

I love living here.

So friendly both staff and residents. Clean and upkept all over. Beautiful yard with green grass, trees, and a nice patio.

I have been treated with respect and dignity and all caregivers are wonderful; they help me when I need it and leave me alone when I don't.

When I came to NorthPoint 7 1/2 years ago I made friends with staff and residents here. Staff helped me with my health problems.

Food is very good. The help is good. People are very friendly and I like living here.

I give high praise to North Point Village for making this change work for our loved one and for our family.

When my loved one moved in his care level was raised. We sat down and discussed things and they fixed everything for us. We are still getting settled in with this and trying to get the billing under control. This is the one thing I would warn of it to watch the invoices and make sure that the level of care is being billed correctly. The people there are great and they become family right away. They have my dads best interest at heart.

[name removed] is a rock star! He was very responsive to calls and questions and has been there every step of the way to help move my brother in. I visited 10 different facilities in Spokane and after each visit I was always drawn back to North Point due to location and the staff. From the minute I walked in the Receptionist to [names removed], everyone was so kind and helpful. Had a chance to talk to some of the residents there and everyone spoke highly of the place. Food looks amazing as well.

[name removed] came through for us when we were in a bind and we are so grateful! [name removed]worked with our team at [name removed] and got my loved one into a studio within a short time frame with borrowed furnishings until we could move his own furniture in. [name removed]and his staff have really bent over backwards to spend time with us and especially my loved one to help him feel welcome, easing the transition. They have continued to be caring, attentive and friendly and we're happy to say that he has a new home and is being cared for. The only reason I would not give 5 starts is because I almost NEVER do! There have been a few times it's taken staff a long time to assist my loved one when he used the call button but I think we have that figured out, and I wish there were a few more levels of care , or more graduated levels of care, available that could reduce some of the costs. So far it's been a great experience!

[name removed] is outstanding and he provided a great place for my husband.

Five stars truly isn't enough. [name removed] and North Point Village are off the charts, in a league of their own. [name removed] took us in and instantly became family to us. He has helped us in so many ways from the emotional side of moving our loved one from their "forever home" into North Point to the physical side of helping line up movers, measuring furniture, helping pick out new furniture. He's been family to us through the process and you can't ask for more than that. I highly recommend [name removed] and North Point Village to anyone looking for the perfect addition to their family as they transition into this stage in life.

the building is newly remodeled and painted , the food is very good and the staff is second to none . robert went out of his way for my dad to move in before christmas and i will always be grateful . what really stands out however are the people who call north point home . they are friendly and kind and in talking with them you can tell they are happy to be there . i will always remember how they treated my dad in his last days . thank you