North Point Village

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

My mom has done a complete 180 since being here at North Point Village, she has changed all for the better. It has been a good experience and I would recommend them to other families who are looking.

The receptionist was very nice and helpful and even when we chose a different community she was very complimentary of that community. They are remodeling and the rooms are very nice and the community is very clean. The community overall was very positive

Our loved one always really enjoyed the meals they provided, and we did think that value was pretty reasonable. We would recommend this community to others.

Don't expect much care for the close to $8000 a month you will spend on your loved one. For that price they still don't brush their teeth regularly or do much to assist your loved one with eating. And the price just keeps going up the more assistance needed. $1100 extra (above and beyond the price above) for one to one feeding. They left my loved one in their clothes all night after wearing them all day and then left them in the same clothes the next day. Our family was so disheartened and stressed out while loved one was there. Our loved ones lost 4+ pounds in first two months and was oftrn dehydrated, so our family had to start taking shifts to feed and hydrate them ourselves. Ought to be shut down by the State. Facility looks great when you tour, but it is all smoke and mirrors. Outrageously expensive for horrible care. Designed for the rich who have no family to check on them to make sure their care is being done properly. So sad, we regret ever placing our loved one there and moved them out as soon as we could.

I toured Brookdale while looking at options for my mother, and while it is a very nice community, I found that it was too big and busy for my mother. I felt that she would prefer a smaller place with more of a homey comfort, and I was afraid she’d get lost in Brookdale.

We toured the Brookdale North Spokane. It seemed like a nice community. When we entered the front lobby it reminded me of a hotel. It wasn't as inviting as what we were looking for.

The facility was fine. It was clean and the people friendly. But it felt more like a nursing home. The food looked less than exciting. We are looking for something more vibrant and alive for my father and his wife.

I have no complaints about the tour I had taken of this community. The staff were all very friendly and made sure to give my loved one and lots of great information on everything they had to offer as well as answer any questions we had for them. The facility was very well maintained and the apartments were kept clean for all of the residents. It was just a large community and we wanted something small for my mother.

We toured this community for the care of my father. This was a nice tour and the staff was nice and pleasant. They offer the variety of health meals on the menu. The activities would have been helpful for my father. We would recommend families tour this community for care for a loved one.

We toured this community for care. I liked the staff who were friendly and able to assist us. This is a bigger community and has several floors. The meals seemed to be appealing. They offer a variety of activities. We would recommend this community to other families.

We picked this community because it was the most convenient for all of my mom's 5 kids. She has been fine as a resident. The community is kept clean with good activities planned out. She is getting good meals and all has been covered for her care. She gets plenty of visits since she is close to us.

When I toured Brookdale, I got the impression that they tell you the lowest price to get you in the door and then it goes up. Everything is a la carte. The one good thing I got out of the tour was I got a list of movers. I ended up with good information. The facility was just too large, there was no way she could have made it to the dining room from the rooms they had available.

It's difficult to rate the facility since Mom hasn't moved in yet. So far, we're impressed with the staff and their helpfulness.

The Brookdale Noth was nice, the lady that showed us around was friendly. The thing I did not like was the long hallways to the rooms, I feel that my mother would have gotten lost easily.

They gave us a tour right at lunchtime with no notice, and everything looked clean and well maintained. Residents appeared confident and happy in their environment and engaged freely with our tour guide throughout the hour. Room is clean, safe, comfortable and easy to move through.

My mother and I enjoyed our tour of this community. The staff where very friendly and had lots of great information to give us about there facility. Everything seemed very well maintained and was kept nice and clean for all of the residents. They had a spacious common and dinning room area that seemed to fit everyone comfortably. My mom just did not like that this was a multilevel complex.

I toured this community. It felt like a smaller community and my father wanted a large community. I was not able to see the memory care unit at the time of the tour. I did like the staff who were able to answer all of our questions. They do offer activities to everyone who is able to participate. I think families would like the care that is given here.

I am sad to see the bad reviews. My mom has been there for a couple years and we couldnt be happier. The staff is so loving and caring. Things we a little rough in the beginning, but have really taken a turn for the best. We are very happy with Brookdale North Spokane

My loved one has really enjoyed her self since she made the move into this community, the staff and residents have all taken extra time to get know my grandmother and make sure she is comfortable in her new living environment. The meals are always healthy with great proportions. I overall have no complaints.

My family moved my aunt into the cottages after a tour was given and we felt it was a good place for her with her progressing dimentia. Family was told of the Clairbridge pro game which we read about in the Brookdale.com website. It states they do 6 programs a day and tells about each. This NEVER happens. Residents sit around in the living area or their bedroom and do nothing! It also states that the caregivers are all trained in Clairbridge. The ones we spoke with are not. Caregivers seem tired and often only one on shift when two are required. A dangerous situation. They don't have all have training. A very disappointing reality. I also see where this facility has been turned into the state numerous time. The administrator doesn't seem to be aware of most of the issues. The nurses aren't don't give th care needed for a memory patient. Do your homework before choosing this facility.