Trustwell Living at Ridgeview Place

Find another community! Not only was the care lacking they had my billing messed up from the beginning which didn't get resolved until months after I moved my loved one to another facility! I would tell a friend beware and stay away from Ridgeview Place.

We give Ridgeview Place 5 stars on everything. It has been a good experience and I feel our loved one is getting good care Thank you! Mom doesn't go to many extra activities and stuff, but she does like the church services and the music. Based on our experience so far we would definitely recommend Ridgeview Place to other families.

The entire staff is very friendly. They are available at any hour. The activity coordinator really understands the residents' abilities individually and accommodates well. The med technicians are wonderful and are so dependable.

My loved one likes the food. They do very well with, keeping the family members involved. Overall, I would recommend to other families.

We picked this community, because of the avalability and location. The staff is wonderful. They are very caring, and always keep me informed of my loved one's condition. One thing I would like to recommend is regular checks on the bathrooms in the lobby area.

Ridgeview came highly recommended by 2 different sources. We were in an urgent need so I did not have much time to shop around. The cost for the room is reasonable and comparable, but the cost of care is quite high comparatively. The care is great - but definitely expensive. We are pretty happy with the experience overall and would recommend them to others looking.

The staff that assisted our loved one daily were great, but the management was not. they were not clear with regards to their point system. At the beginning of the month we thought the bill was one amount and then by the middle of the month the bill was twice as much. It was never communicated to us, we felt blindsided. The cooperate management billing and what the local management was telling us were not connecting

They take good care of my loved one, but they lose her clothes and linens, so you have to keep an eye on that. She's wearing other peoples clothes, which I don't fully understand. I did address those concerns to them; they were very friendly and they speak of efforts, but I haven't seen any results just yet. Communication between the community and myself is good and is usually person to person, or through telephone & email. Overall I would recommend Ridgeview Place to others.

They're always very friendly. I think management and sales exaggerates a little bit when you're trying to figure out if it will be a good fit for your family. I was told if somebody wants a snack, it doesn't matter if it's midnight. You could call and ask for a sandwich, and they would make it. But after moving in, I was told that's not true, that the kitchen closes. So I would just recommend getting anything important in writing. The way they do their points system bothers me. When someone moves in, they reevaluate them after only two weeks, and they haven't even had time to adjust to a completely new lifestyle yet. My loved one seems happy with the food overall, The flavor is good, although some cuts of meat can be hard for seniors to chew. Their activities are one of my favorite parts. The gal who does those is really good at her job and good at communicating with elderly people, people who forget, people who get cranky. She's very personable. And I also appreciate that there's somebody there 24 hours to care for my loved one, which is important.

My loved one did not like the meals and we did not feel like they got enough food. One time they bought in a potato and it was so cold and the meals are not very nutritious. The activities director at the community was very good and worked well with the residents. I would say not to go to this community. This is my first experience and at first it appeared to be really great and the place looks lovely but once you are in things change.

I love them and thrilled we were guided this direction. They have great staff and a warm atmosphere.

I would highly recommend Ridgeview Place. Dad is very happy there. He was pretty miserable at home by himself prior to moving in. It took him a little while to adjust, be now that he has, he's getting along very well. He goes to pretty much every activity. He tells me it feels like home. When I take him home with me for dinner, he's always anxious to get back. He's very happy there.

Ridgeview Place is a very clean community and during our loved ones stay the staff members and their care was just wonderful, everyone was so great to work with. The nurses were always visiting our loved one 24/7 and keeping up communication with our family. Nothing was ever out of place. The nurses were just on top of everything and we would highly recommend.

This was a nice clean environment for my loved one. The community is short staffed, like any other community right now. Anytime there was a concern or question, the staff was good about the follow up and follow through.

The community is clean, some of the staff members were great and others we felt should not be in the business. The meals were awful, and for what the residents and families are paying they need to up their food menu. The activities were good considering the staffing issues, but we still wish they did more things off sight for the residents.