Midtowne Assisted Living and Memory Care

My loved one is a resident at Midtowne Assisted Living and Memory Care and everything has been good here at this facility! Everyone has their own experiences, but I would recommend this facility to family and friends.

The staff in the memory care cottage are amazing. They took fantastic care of my mom. Always contacted me with any updates, if she was having a bad day, whatever. I appreciate them all so very much. She got much better care and a nicer place than Legend Oaks Ennis, who kicked her out, and it was also less expensive. No complaints at all.

Having parents that experienced both the assisted living and memory care in this facility I feel knowledgeable about both. The director of the memory care unit is amazing! She plans appropriate activities and keeps the patients engaged. Although the administration will say the staff is trained to work with dementia patients they have no special training. Some staff members are excellent some are not. Administrative staff will say response time is less than 10 minutes but that was not our experience. Communication between staff members could be improved. At times conflicting messages were frustrating to family members. Administrative staff is inconsistent. One day overly helpful, then others less than compassionate. In a facility that caters to the elderly especially memory challenged adults, consistency is very important.

I love this community. One of of benefits is that my mother lives right across the street from me. When someone is in your daily path, you see them more often and you can't put a price on that. Some of the caregivers they have right now are some on the most phenomenal people I have ever dealt with. The caregivers do things out of the kindness of their hearts and treat my mother as if she is their own mother. I would recommend this community to other families.

Considering their age, they don't offer enough activities to keep her occupied. She would like more of a variety of activities. They do offer exercise every morning, which she really enjoys. She enjoyed being able to to church, but they can't right now during COVID. The apartments are very nice, the common is nice, and awesome dining area that looks like a restaurant. They have the bistro that offers coffee, fruit water, croissants, and snacks. The bistro opens up to a big covered patio. The have a nice TV and activity room as well. The do awesome on her medications and their is a close by pharmacy. Her PCP comes to the community as well.

As you can imagine, it was very stressful to move Mom to assisted living. Everyone at Midtowne made it as easy as possible for us. I have yet to meet a single employee who isn't kind and considerate. My Mom loves everyone there and they love her. My complaints are trivial in the big scheme of things (a few laundry errors, some paperwork errors, etc) because they take GREAT care of my Mom and that's all that really matters!

This nursing care facility needs to desperately screen their employees thoroughly! That includes management as well. Caregivers are seen high and unable to care for residents. Night crew have been caught sleeping and not giving residents medicine on time or at all. Doors to facility left unlocked and unattended late at night and strangers caught walking the halls or combing through front desk. Such a beautiful establishment but the lack of proper screening of individuals to fill the role as loving caregivers is absolutely disgraceful!! We were able to move our loved one into another facility where we finally feel they are safe and cared for. My heart aches for the residents at Midtowne!

We spoke with [Removed]. On the tour we were impressed with most everything: the living quarters are larger than the other places we visited. The residents we talked with were happy with their surroundings. We were stunned that there was such a place available. Very comfortable atmosphere.

We liked this community really well when we visited. The staff I met were nice and the community was clean. This community does allow pets and they seem to offer a lot of activities. My loved one was not ready to move at the time we visited this community.

The Midtown is a clean well run place. They have has quite a bit of turnover lately and I am not sure why.They have done a good job with his care, but they did give my father a move out notice because he did not comply with their smoking regulations.

I do not feel this was the right fit for my mother, and her needs. I have since moved her back home, with one on one care. She was there for two weeks, and I do not feel she was receiving the care she needed. Unfortunately this was not the community was my mother, and her needs.

We really like this community and all that they do. They are a new community and have a few kinks, but who doesn't? The only thing that I can say that needs work is the food. They do not have a heart healthy menu and there is no variety to the food. However, I would highly recommend this community to anyone looking for a good place.

This was a good place to see and the sales manager did a good job with the tour. I found that this place is suitable for people who need assistance. We did not need assistance and was not a good fit.

My Aunt is very pleased with the great care that she is receiving with this community. The staff is excellent in eveyway possible to take care of her needs. They offer alot of activities that are keeping her busy. The food is outstanding and we tell everyone how good it wonderful it is for her. This community is highly recommend for the value and the care that is given.

I can not say enough good things about the care my Dad received at Midtowne. Everyone was extremely friendly always greeted you with a hello and how are you. I would gladly recommend Midtowne to anyone that is looking for a place for their loved one.

It was a nice place. The people were friendly, and it was clean. I think everyone has their own individual issues no matter where you go. They worked with us as well as they could, for what they are able to do. I would give them an overall 4.