Brookdale Waxahachie

This facility is absolutely wonderful, we've been so happy with it! Everybody is wonderful here, I can't say enough about it. The facility itself is beautiful. The first time I walked into this place I just knew it was the one. The kindness, the whole vibe. When you know, you know. It was such a relief, I literally cried. This is such a huge decision to make for your loved one and I know we made the right decision for dad. The staff is amazing, they really work with me on anything and everything. Communication with the family is very good. The food is great. I visit twice a week and I've witnesses some very impressive meals, I don't even make some of the great things they serve! Housekeeping does a great job. It's never dirty and always smells fresh and clean. I would recommend this place to ANYBODY!

My mom has been here since [date removed]. Until [time frame removed] her care was awesome. Something has changed and made this facility subpar. We have complained five times about mom not being bathed and her room smelling. They blame hospice but if hospice doesn’t do the job, then this care facility is suppose to do the work. I can’t imagine what mom would look like if her care was left entirely up to Brookdale staff. I asked to speak to the two who are in charge and one was in a meeting and the other has a 2.5 hour phone call. I will update this review if things get better or worse. Also, if I am able to speak to [name removed] or [name removed] and get some resolution. Please do not leave your parents here or anywhere without daily visits from family. If you skip a day…things always get worse.

The main entrance was very pretty and lots of flowers but there was several people sitting around in wheelchairs. Looked like a nursing home. Not impressed

We are very pleased with Brookdale. It always smells nice and looks and smells clean. The staff always have smiles on their faces. They are friendly to everyone and they brighten up when they see you. Every time we ask for something, they accommodate our requests. That includes communication and information we request. I think they would take great care of your loved as their own family. The staff wanted to please my mom and prepare any foods she willing to eat at any time of day when she went into hospice.

In the beginning, we told them that both of my parents had cognitive deficits. but they assessed my parents and they said they could meet their needs and provide the care they needed. However, six months into their residency there, the care went downhill and they couldn't provide the level of care they needed anymore. The nurse would call my family and say disparaging remarks about my parents. Then nurse refused to check my father's blood sugar every day. Because of these things, we knew we had to move them and find a more appropriate placement.

We are so happy you suggested we visit Brookdale in Waxachie. We don't have the major concerns we had at the previous facility. My mother is in final stage dementia and is getting excellent care. The personnel are very caring.

Distance Provides extras such as laundry & housekeeping services

Really enjoyed conversation with [Removed]. Entry security was excellent.

We spoke with [Removed] and then toured the facility, both assisted living and memory care units. I was impressed by the friendliness of staff and residents. Even more importantly, the place felt comfortable. Was told they do more away from the facility activities than Buffalo Creek down the street or Midtowne in nearby Midlothian. The place was clean with large hallways. I was impressed.

I had problems trying to set up an appointment to tour the facility. When I finally was able to take the tour it seemed more like a nursing home. There was no separation from the Alzheimer's residents and the assisted living residents. They had very narrow hallways, not as spacious as what I was looking for.

This looked like a nice community when I visited. The staff I met were friendly. This community does not accept medicaid. We liked the feel of the community we chose better.

The tour of this community went well, the tour guide was knowledgeable and friendly. The place was clean and had a good look to it. The community itself was just not as close to my house as i would like.