Brookdale Waxahachie

We are very pleased with Brookdale. It always smells nice and looks and smells clean. The staff always have smiles on their faces. They are friendly to everyone and they brighten up when they see you. Every time we ask for something, they accommodate our requests. That includes communication and information we request. I think they would take great care of your loved as their own family. The staff wanted to please my mom and prepare any foods she willing to eat at any time of day when she went into hospice.

In the beginning, we told them that both of my parents had cognitive deficits. but they assessed my parents and they said they could meet their needs and provide the care they needed. However, six months into their residency there, the care went downhill and they couldn't provide the level of care they needed anymore. The nurse would call my family and say disparaging remarks about my parents. Then nurse refused to check my father's blood sugar every day. Because of these things, we knew we had to move them and find a more appropriate placement.

Really enjoyed conversation with [Removed]. Entry security was excellent.