Mattison Crossing at Manalapan Avenue

Our mom moved into Mattison Crossing at a time when her entire world/life had been turned upside down. Previous to Mattison Crossing, mom had been in a rehab facility where little progress had been made, where depression and anxiety sunk in, and where she had been told she would never return to an independent lifestyle. However within a few short weeks with the care and kindness from the entire Mattison Crossing team of caring professionals, mom proved them wrong. She has remarkably returned to an independent lifestyle. At Mattison Crossing mom does not feel as if she is just another resident. While residing here she is warmly greeted, welcomed, and acknowledged by name from administration, staff, and the entire team; she has made new friends, and she takes advantage of the numerous daily activities and services offered. Mattison Crossing is now her new home where she can continue to thrive, flourish, and maintain a positive lease on life!

We have been very, very blessed, [name removed] helped us tremendously, and the staff at the nurses station is simply wonderful. I highly recommend this place and if you have a love one, indeed, get in while you can it has been a great experience so far. sincerely, [name removed] and family.

Good place to live and enjoy your remaining years. Good food and good care.

Staff is very good and responsive.

I had to find a place for my brother. I went to several facilities and new when I went to Mattison Crossing this was the place I wanted him to be. The staff is amazing. Always responds to me when I call. And they contact me if my brother has any changes. Most importantly he has adjusted very well. The staff know all the people there by name and are kind to the people there. The aides are amazing and care for everyone with patience.

The food and activities are good, but we have had some bad experiences with the aides. Not great communication as far as aids and when my mother asks for something she doesn't get it until I follow up a lot of times.

This has been a good choice for my loved one and family. The staff have been quick to respond to any concerns or questions the family has had. I feel very comfortable and safe having my loved one here. The staff is very team oriented and the internal communication is great. They make sure that the director and the aides and nurses are working together to provide the best care possible.

My dad moved in earlier this week, and I can't say enough on how the entire staff has welcomed him to the community and help him get acclimated. The entire Mattison Crossing team has been sincere, responsive, caring and understanding. My dad is a picky eater, but he has said the food is very good. Thank you Mattison Crossing team for what you do.

The staff are caring and loving, and they all go out of their way to make every resident feel at home. They meet my loved one's care needs as promised. It's a very nice facility that has recently been remodeled, so it s up-to-date.

Dad has been here a year. There have been ups and downs however, I'm very happy with the level of care and over all commitment to quality service I have experienced at Mattison Crossing. Dad fell and really needed a place to help him get back to a more independent level of living. He has truly settled in and feels comfortable to call Mattison his home. Staff is lovely and caring. People here are thriving. It's a difficult decision to place your parent in assisted living. I feel fortunate that we chose Mattison Crossing.

I toured this assisted living community several weeks ago and found the administration, sales, activity, and dining to be TOP NOTCH! We are planning to move our grandmother into Mattison Crossing.

They don’t care. They lie. Totally financial driven. food is horrible. Care is is below sub par. Not a place to spend your last years of life

The staff seems to be friendly most of the time. The administrative staff have been good at communicating when the community is going to close for the pandemic or illness. They are good at providing activities for the residents via holiday celebrations and to keep the residents more active most of the day. The community is doing all they can.

We are very happy with Mattison Crossing so far, the appearance, their explanations to all of our questions and just how they first greeted us really stood out. Everything about this community gave off a great first impression. We haven't had a first hand experience with the meals but we do know our loved one has not complained about them yet. With everything they had to offer, the value for cost is great.

Our loved one was only there for three weeks, but we were very pleased. Physically it is a nice facility and they made large efforts to engage them in activities and bring the residents outside weather permitting. They would have little music concerts and other activities. The administrator there was super responsive, and anytime we had any issues she corrected them immediately. Our one concern we did have, was getting a hold of the night workers to ask questions or get information on. That was a concern and frustrating but once we brought that to the administrators attention, she worked to fix it immediately. We also really liked the doctor, he was very responsive and called us all the time regarding anything with our loved one.

We have not been able to go inside the community due to the restrictions, but the grounds are absolutely beautiful. When it comes to the meals they give the families the option to review the menus, and they do try and keep the activities going, and if anything happens or they notice anything off they call the families immediately.

My mother in law was a resident for 3 1/2 years. During that period, we saw a steady decline in activities and food service. Staffing was chronically short-handed. During the pandemic, the shortage made things worse. Residents were isolated and depressed and needed more care not less. In the the period of 3 months, she lost more than 40 pounds (we only found out when she was hospitalized). We tried to get updates on her weight and other matters but got no responses. She fell at least twice that we know of (we had to rely on staff to tell us) and were told that she was checked out and unhurt. When she was hospitalized for the last time and we saw her, we found swollen knees, recently healed scabs, and black and blue marks that showed that they lied to us. When she fell the final time and didn't return to Mattison for three days, nobody even contacted us to check on her status. She died a few days after the last fall. It took more than three weeks for us to get her possessions. When we finally got them, thousands of dollars in jewelry, clothing, walkers, shower chairs, and other items were missing. When we reached out to management, we basically got a shrug of the shoulders.

They take very good care of the community and there is always someone in the hall cleaning. The staff is very friendly and they go above and beyond for the residents. They have been very accommodating with all of them during the community lock down, which was the result of the Covid-19 pandemic, making sure they are taken care of. They have also been very good about communicating with us about what the community has been doing to keep the residents safe. Given the situation, they are doing the best that they can do in terms of care. They are not letting outside professionals in as a way to protect the residents. Because of the pandemic, we have really seen how much the staff cares for each of the residents. The activities are pretty good and the activities director is doing the best she can since all the residents are social distancing. They were also really good about engaging my mother in the activities and she always enjoyed it when they involved her. It is very expensive to have a loved one here but, given the market, it seems on par with what other communities are charging. I would definitely recommend Mattison Crossing to anyone! Even the food is very good and the kitchen is fully kosher. They will make sure the service and food are exactly what the residents want.

My brother [name removed] is in the memory care unit at Madison Crossing and in Manalapan. I met with [names removed] at the very end of February 2020 I have been in contact with them since mid December and felt that they really knew how difficult this situation was and how best to handle it I have never met such a strong professional team, take charge and knowledgeable, while being kind and compassionate. They are truly professionals in every way possible. I didn’t know what to expect with my brothers arrival at Madison Crossing. Each one of the above mentioned people treated him like he was a member of their family and when I met with them and with my husband, they treated us like we were a member of their family and the family at Madison Crossing It is very difficult to put into words how comfortable we felt placing my brother in the hands of these people.. There is not enough praise I respect that we have for them. They are a credit to assisted living and the concept of it and they are credit to Madison Crossing. We are eternally grateful to them and to Madison Crossing providing a lifestyle which my brother describes as beyond wonderful

This place needs new director of nursing this is obvious she fails to oversee staff and follow up as she should So many families old and new are so upset because care has declined and she is never available or she is argumentative she has no customer service skills she thinks her childlike voice will smoothe things over but no we need a professional caring RN she is bringing care down