Mattison Crossing at Manalapan Avenue

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Our loved one was only there for three weeks, but we were very pleased. Physically it is a nice facility and they made large efforts to engage them in activities and bring the residents outside weather permitting. They would have little music concerts and other activities. The administrator there was super responsive, and anytime we had any issues she corrected them immediately. Our one concern we did have, was getting a hold of the night workers to ask questions or get information on. That was a concern and frustrating but once we brought that to the administrators attention, she worked to fix it immediately. We also really liked the doctor, he was very responsive and called us all the time regarding anything with our loved one.

We have not been able to go inside the community due to the restrictions, but the grounds are absolutely beautiful. When it comes to the meals they give the families the option to review the menus, and they do try and keep the activities going, and if anything happens or they notice anything off they call the families immediately.

My mother in law was a resident for 3 1/2 years. During that period, we saw a steady decline in activities and food service. Staffing was chronically short-handed. During the pandemic, the shortage made things worse. Residents were isolated and depressed and needed more care not less. In the the period of 3 months, she lost more than 40 pounds (we only found out when she was hospitalized). We tried to get updates on her weight and other matters but got no responses. She fell at least twice that we know of (we had to rely on staff to tell us) and were told that she was checked out and unhurt. When she was hospitalized for the last time and we saw her, we found swollen knees, recently healed scabs, and black and blue marks that showed that they lied to us. When she fell the final time and didn't return to Mattison for three days, nobody even contacted us to check on her status. She died a few days after the last fall. It took more than three weeks for us to get her possessions. When we finally got them, thousands of dollars in jewelry, clothing, walkers, shower chairs, and other items were missing. When we reached out to management, we basically got a shrug of the shoulders.

They take very good care of the community and there is always someone in the hall cleaning. The staff is very friendly and they go above and beyond for the residents. They have been very accommodating with all of them during the community lock down, which was the result of the Covid-19 pandemic, making sure they are taken care of. They have also been very good about communicating with us about what the community has been doing to keep the residents safe. Given the situation, they are doing the best that they can do in terms of care. They are not letting outside professionals in as a way to protect the residents. Because of the pandemic, we have really seen how much the staff cares for each of the residents. The activities are pretty good and the activities director is doing the best she can since all the residents are social distancing. They were also really good about engaging my mother in the activities and she always enjoyed it when they involved her. It is very expensive to have a loved one here but, given the market, it seems on par with what other communities are charging. I would definitely recommend Mattison Crossing to anyone! Even the food is very good and the kitchen is fully kosher. They will make sure the service and food are exactly what the residents want.

My brother [name removed] is in the memory care unit at Madison Crossing and in Manalapan. I met with [names removed] at the very end of February 2020 I have been in contact with them since mid December and felt that they really knew how difficult this situation was and how best to handle it I have never met such a strong professional team, take charge and knowledgeable, while being kind and compassionate. They are truly professionals in every way possible. I didn’t know what to expect with my brothers arrival at Madison Crossing. Each one of the above mentioned people treated him like he was a member of their family and when I met with them and with my husband, they treated us like we were a member of their family and the family at Madison Crossing It is very difficult to put into words how comfortable we felt placing my brother in the hands of these people.. There is not enough praise I respect that we have for them. They are a credit to assisted living and the concept of it and they are credit to Madison Crossing. We are eternally grateful to them and to Madison Crossing providing a lifestyle which my brother describes as beyond wonderful

This place needs new director of nursing this is obvious she fails to oversee staff and follow up as she should So many families old and new are so upset because care has declined and she is never available or she is argumentative she has no customer service skills she thinks her childlike voice will smoothe things over but no we need a professional caring RN she is bringing care down

If your love one falls and breaks a bone and needs surgery beware of a phone call from administration advising you that your loved one is not welcome back as their evaluation will advise they are not equipped to take care of your loved one. They will kick your loved one out to the street. Family trusted and selected their place because we believed in them that they would offer the best available care. We were sold a bill of goods. They are hungry for the money and when they feel it is to costly to care for your loved one they throw them out in the street. They definitely not care givers and should be ashamed of themselves.

I am very disappointed with the Mattison Crossing for mistreating my mother. She fell and broke her hip while under their supervision and did not call for an ambulance to take her to the hospital. I found her sitting in the wheel chair in the social area. I wound up taking her to the emergency room following the ambulance the night of her fall where they found a broken hip and she needed HIP replacement surgery. She is in rehab and the social worker contacted me to advise that she will be discharged and The Mattison Crossing Executive contacted me while I am out of town on a cruise to advise me that they are not accepting her return and it is my responsibility to remove my mothers furniture and personal belongings this week or will be charged again. Clearly while I am out of town, this will not happen. In addition, they are trying to throw her out in the street but they had no problems taking her money. My mothers home was sold and has no place to go. They should be ashamed of themselves acting this way as a healthcare provider.

Outstanding review all 5

My father moved in when it was Brookside and we felt quite good about the decision. However, when the management changed hands the service deteriorated. There were fewer aides and response time to a the call button increased. The food was hugely worse. We had chosen the facility because of the Kashrut on the food. Without notice to family they changed to a lower standard. I happened to see to find out because a notice was put in my father's box in 8 point type, too small for most seniors. My sister spoke with the management and they had no interest in discussing. The executive director was quotes by another staff as saying "The residents are spoiled we need to retrain them.". The food and beverages in Bubbe's cafe - a nice place to spend time out of the room was rarely available and the coffee machine was broken at times. The prices just went up alonf with the service decline One shininging light are the nurses who are truly amazing. The nurses are caring and understanding and the reason he stayed there after the changes made by the new management.

very impressed with all of the services, rooms, activities and care. set up a follow up tour this weekend.

The good - the nurses are amazing. They are caring and considerate and really look after the residents. Could not ask for better nursing staff. The bad - since the new management has taken over services have been cut tremendously. The staff is overworked, food has been downgraded. Bubbe's cafe has nothing in it - for the amount that we are paying - they could bring back the plain cookies, milk and yogurt. It was a nice social opportunity to sit with relatives and guests. The ugly - (1) No one monitors the phone between 10 pm and 8 am. If your family member calls you and they need help and you need to reach someone at the facility, you can only leave a message. (2) the level of Kashrut is being changed with only a poorly written notice in small type in the resident's mailbox. We know that other's are unhappy from talking to people, but when we discussed with management they said it was only us. The representative had little or no information and what they told us was wrong. This was done in a deceptive manner and appears to be reflective of management style. And there are no decrease in pricing to offset this change.

My parent has been here for few years Yes I will admit the young man who took over as executive director is not good for this community he may be a nice guy but he truly is not up to running a facility I have seen too much of a decline but do we blame him or management they can read they can see so why have they not stepped up to replace him or educate him better The nurse is caring I have not had a issue with her at all making fun of a persons voice is not mature let’s focus on the community yes we need new director Food is good Activity Staff is exceptional

I can’t believe that this Executive Director is asking staff to write positive reviews and have them pretend to be families I could not believe my ears Then I heard that in one of is meetings which he is always in his office he was trying to figure out what residents family wrote a negative comment This is why families residents are afraid to speak up because he would go out of his way to give those harsh negative backlash I have a question why can’t new owners see how bad he is

I am confused who is writing these positive reviews they must be phony or sadly new residents that have not truly experience the ignorance and poor management This facility has gone down rapidly so many families pull family out good staff left and the question asked why? All due to Executive Director and head nurse with annoying voice unless she squeaks as she lies This Executive Director has no heart for his residents he is a liar gossiper unprofessional and we so tired of hearing about your upcoming marriage Focus on the residents stop your chit chat and help stop hiding in your office and lying you are destroying a once great place

There has been a recent change in management here and it definitely shows for the better! My mother has been here for a while now and she has had more and more fun with all of the activities they have available and trips they plan. She talks about [name removed], the bus driver, with the highest regard. On a more serious note, any concerns I have had have been addressed immediately and taken seriously. I truly believe my mother couldn’t be in better hands.

We had to move our parents the management is horrible the Executive Director [name removed] lied to us He was unprofessional He won’t return calls He has no clue about his residents The head of Nursing she is a joke besides her annoying voice she too lies lies lies so good bye!

blind tour over the weekend visited family friend. Only 4 staff members to assist aides. Nurses stating in front of staff this building is going down the tubes. New Management horrible. Family looking for new facility, the brookside needs to change there name or get a new management company to truly fix the building

My mom was in this supposed community. She was put on the unit for the residents who are left to die. I never knew the difference between assisted living and long term care, because it was never explained to me. The only person who was trying to make a difference and showed compassion is now gone. This nurse worked more hours than I have seen in a long time in this community.My mom had wounds all over, the director of nursing called in specialist, changed her orders and cared. Than the new ED got rid of her. Reason I was told, not the perfect fit! after speaking to multiple lawyers, The Brookside is trying to make themselves into a skilled facility that they are not licences to be. They are keeping residents far past the safety threshold and need to have true legal action to protect the public from there neglect. buyers beware and know the difference between LTC and AL

I Don’t understand Why Owners would Hire this Director My Mom has been at Brookside for few years Now it’s just horrible Place unkept Staff miserable A Director who is never available or bold face Lies to you