Sunrise of Marlboro

All of the staff were extremely helpful and experienced. Their expert knowledge made my mother's stay a better experience for her and our family. [Name removed], the director of Reminiscence is wonderful. [Name removed] was always upbeat and supportive and always accessible to assist our mom and answer our questions. [Name removed] is an advocate for her residents and an asset to Sunrise.

My two family members are in the process of being kicked out of Sunrise after being misled for 2 years about how the relationship would go in the future. One is 85 years old and dying of Parkinson's disease, the other is 77 years old with a heart condition. He (77) drove a truck and she was a house cleaner. They had no financial knowledge or business knowledge. They spent their entire life barely above poverty levels but managed to be disciplined and pay off their house a few years ago. Their income level would qualify them for medicaid, as it would have 2 years ago. The 85 year old that's dying of Parkinson's has the medical qualification and would have also been eligible 2 years ago. The problem was that these two people had no understanding of the industry or of contract law and have been [language removed] along the way. In April of 2016, their head of sales, [name removed], and their Executive Director, [name removed], told my family that if they sold their house and paid for 2 years... Full price (over $11,000/mo due to the 85 year old's health)... that they'd be assured a place at Sunrise no matter what income level they had after 2 years. That despite the 85 year old being eligible, pay out of pocket so that you both can stay at Sunrise for the rest of your lives. They then had these two people sign a contract dozens of pages long where it clearly indemnifies them against ALL "previous oral agreements or contracts". The signed contract creates the environment where these people can say whatever they have to in order to get the naive, uneducated, dying elderly folks into their facility. Then, when they run out of money, they deny the whole thing and are now threatening to kicking the 77 year old out onto the street and will immediately move the 85 year old into a medicaid facility, not nearly as nice as Sunrise facility. They have taken almost $275,000 of my families money and are now going to force a 77 year old to leave his dying wife, apply for section 8 housing, and live the rest of his life in a government subsidized, high crime, cold, dirty apartment complex. In hindsight, the "experts" at Sunrise should have properly guided my family, informing them that the 85 year old was eligible for benefits at a medicaid facility. She is so sick that the quality of life that Sunrise affords versus a less quality facility would not be of great value to her. With no assets except the house, the 77 year old never HAD TO sell his house as he is fully independent. He did it because he was told too in order to liquidate an asset to pay for his wife's care. An asset that is excluded from needing to be liquidated for her to gain medicaid status. I began inquiring about the 2 year hurdle almost a year ago. At the time, the family still had about $140,000 left... money that they could have used to buy a place if they knew Sunrise intended to kick them out... Still a travesty considering they owned their house outright but it would have given him a chance. They deliberately did not talk to me for months until recently informing me they would not honor their word and were exempt from any liability because the contract specifically exempts them. I have found almost a dozen more people who have had a similar experience at Sunrise. Ironically, part of the pitch was that "Sunrise was started because the founder's family saw first hand what happens with elder care and wanted to provide a great alternative to help senior citizens". Yet they have defrauded my family and stole hundreds of thousands of dollars from people who had benefits and other options that would not have cost them anything. I would NEVER recommend this place and I hope that they see the harm they've caused when people are literally going to die cold and hungry because of this behavior. Don't buy the warm fuzzy feeling when you walk in and see a fire in the fireplace and cookies on the counter. It's all a facade to steal your money.

My mother in law is very happy here at this community she loves it. Everything has worked out very well. and I'am pleased. It is truly a wonderful community, everything is very well maintained. There are nice activities offered, she has tired many of them. She is pleased with the meals, the food is very good. I know she is safe and being cared for well here. This is a community I would recommend, It has worked out well for us.