Heron Club at Prestancia

Total monthly costs depend on room type, select services, and the level of care needed.

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Staffing & ancillary services

On-site dining options

Transportation & parking

Pets

Common areas

Recreational areas

Services

Memory care services

Languages spoken

Primary language spoken by staff

i was three for respite care over the Christmas holidays. I found it very nice and the people very nice. The staff was very helpful willing to do whatever I needed whenever I asked.

My nephew and myself recently placed my sister at the Heron Club in Prestancia. We can not say enough about the staff. The entire facility has made this devastating decision so much easier by assisting us every step of the way. The facility is clean, remodeled, smaller for more intimate care per resident and my sister loves the new chef. Heron provides entertainment, and has constant awareness of your loved ones needs. The nurses are lovely and administration exceptional toward listening to your needs. We are happy with our decision and highly recommend this particular location.

Stay far away from this place. My mother was a resident there for 2 months before we emergently moved her to another home. The best way I can describe the experience at Heron Club is that it has traumatized us all. I have many years of experience in the healthcare field as a registered nurse, so I expect realistic quality care and this facility lacks that. My mother has a progressive condition, but I blame most of her rapid decline on the lack of care and attention at Heron Club. To begin, the “leadership” at Heron Club is oblivious to their many obvious opportunities for improvement. They lack professionalism in so many aspects. For example, blaming staff for not documenting basic care needs stating “well it’s their fault if they don’t document it”. This is leaderships responsibility to hold their staff accountable. Speaking of professionalism, many of their staff lack this as well, although I want to be sure I say not all of their staff are terrible. Leo for example is such a kind and caring person. [Name removed] took the time to massage our moms hands to calm her. Aside from them, the majority of the staff take after their leaders. I observed them sitting in the nurses room one afternoon and each time their pager would go off (meaning a resident was calling), they would roll their eyes as they were slouched in their chairs. This was directly in front of the Health and Wellness Director Sean, who is one of the most unqualified people I have ever met. Leadership sets the tone and it was clear he has low expectations for his staff. Number two red flag, they do not take quality seriously. For example, our mother who had never fallen before, fell over 12 times in this facility in ONE MONTH. These weren’t minor falls, but falls where she had abrasions and many bruises on her face and body. They would often place her “button” to call staff in places away from her. The most traumatizing experience of all was the day before Mother’s Day when an outside source went to visit her unannounced and found her on the floor covered in her feces. It was apparent she had been there for quite some time. The director Melody claimed “it’s been a very busy day”. This is UNACCEPTABLE and neglectful. That was the last straw and the day we took her out of this awful facility. Once I demanded to see her chart, I observed staff telling a resident about another resident falling. Now I do understand falls are not always preventable, but it seems to be a huge problem there. Falls lead to other issues so in my professional nursing opinion, this should be taken seriously. They lacked concern about implementing interventions to help decrease our mothers falls. After requesting her bed be lowered by removing the box spring, they removed the bed frame meaning our mother couldn’t get out of bed to go to the bathroom leading to her soiling her bed. They did not listen to us. Third red flag, they are extremely short staffed all the time. My visits were unannounced and at times I wouldn’t see one aid or caregiver for 3 hours visiting with my mother. This is a BIG part of the problem. In the last week or so when my mother was at Heron Club, I had opportunity to talk with the staff who were present and the trending statements were “We never have enough help”, “We are always short staffed unless the state is here”, “They (meaning leadership) never listen to us”. Forth red flag, they do not tend to basic care needs. Assisted Living Facilities are present to assist individuals with activities of daily living, this includes bathing, eating, etc. My mother smelled ALL the time there. It was apparent her hygiene wasn’t being maintained (she needs stand by assistance since she has a shower chair). When I asked when she received a shower last, the staff had no idea. I requested shower records and they were virtually nonexistent. For $4,500 per month, I expected she would be showered. My mother ended up with open areas in her skin folds (which were finally addressed after I personally educated their aids that they needed to wash her in those high risk areas and make sure they dry very well). After finally getting a home health consult to have a nurse come in, she addressed the open areas, which I fully blame on them neglecting to shower her frequently enough. I could go on and on, but I believe I made myself clear with my beginning statement. Our mother has been through a lot in the last 6 months, coping with a progressive neurological condition (not Alzheimer’s), and then had to endure the experience at Heron Club on top of it. If you are looking for a home for yourself or your loved over, please do your research and request to speak to other residents. Stay on top of them. Most of all, stay away from this place.

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