Heron Club at Prestancia

I think the people their are overworked and under staffed. If your loved one needs extra attention, this may not be the place to go. They were shut down during covid. They did not have things in place to make sure they had enough staff available to meet the residents needs. After a few years of covid, you would think they are more prepared and have backup staff in place. The leadership team is extremely busy and anytime we had questions or concerns, it was hard for anyone to get back to us regarding those.

I live out of state so I don't have much feedback over the meals and dining service, but I do get to see pictures and hear about the activities and they seem to be pretty good. This community is very homey feeling and we have no complaints about the overall value.

Our family had an in person tour and Heron Club is just a beautiful facility, it is amazing and sits on a large piece of open land. Everything about it was wonderful.

We chose Heron Club because of the overall appearance of the facility, the friendliness of the staff members, and they were willing to take a chance on my sister. The only thing I have trouble with is sometimes the communication is not great with getting questions answered, so that is something that could definitely be improved on. I would recommend them to others.

Most of our experience has been pretty good, the community is kept clean and the staff members are friendly however they are having some issues with staffing. At times they are short handed and the care services are okay, they recently have gone through changes. We have spoke with a lot of the residents there and it seems like the meals are a big problem. They have issues with the food quality as well as it being served cold at times. However, they have a great activities social director who is very caring and vivacious with the residents. They have happy hour everyday except on weekends, the weekends are a little dull with activities. They do go fishing Wednesday's, there is a bus services that will take them shopping and they acknowledge all the holiday's and will have small celebrations.

The location was good for our family The staff have been friendly. The rooms are nice. They're efficient and have a screened in porch, which my loved one enjoys. It's been very clean, and her room was freshly painted. It's just a good feeling when you first walk in.

They have recently lost all of the maintenance team members, and the head nurse has left. I wish I would have checked more into the community prior to moving here. However, I don't know if that would have changed anything. The administrator has been good to work with. They seem to have trouble getting workers. The food is terrible here.

What a great experience ! I had to find a place for my 93 year old Aunt when she came out of the hospital and could not live on her own anymore. Heron Club made the transition stress free. I was not able to be there in person and they literally rolled out the red carpet for her arrival. Instead of wanting to go home, she wants to stay there! She feels like she is on vacation. They sent videos of her apartment and her arrival, insuring my peace of mind! I could not be more impressed and happy with my choice !

It's assisted living and not for medical care. If your loved one is not mobile and can take care of themselves for the most part then this would not work for you. If they need assisted living then I would recommend this community

Very nice. This might be the one we choose. Will try to get Mom in to visit. If positive we will proceed with arrangements unless something else makes us re-think.

i was three for respite care over the Christmas holidays. I found it very nice and the people very nice. The staff was very helpful willing to do whatever I needed whenever I asked.

My nephew and myself recently placed my sister at the Heron Club in Prestancia. We can not say enough about the staff. The entire facility has made this devastating decision so much easier by assisting us every step of the way. The facility is clean, remodeled, smaller for more intimate care per resident and my sister loves the new chef. Heron provides entertainment, and has constant awareness of your loved ones needs. The nurses are lovely and administration exceptional toward listening to your needs. We are happy with our decision and highly recommend this particular location.

Do not recommend Memory Care at Heron. Daily observation Unable to care for dementia patients although few. Insufficient training. Do not properly care for residents there who resist help. Allowed my loved one to lay in soaked bed for hours missing meals . Also neglect attending to patients who need help eating. Understaffed. High turnover. Laundry not kept up. Personal items disappear. Room unkept and stinks. My loved one was neglected and allowed to be harassed and attacked by another patient. Hard to believe but true. So SAD! Assisted Living section seemed satisfactory. Some very caring staff.

Amazing staff, friendly and courteous. [Name removed] really cares about the residents.

The Heron Club has provided my nanny with the relaxation and comfort she deserves. Pleasingly mixed in with soothing surroundings are daily activities to get her motivated and keep her active. The staff is second to none and know all of their residents and their families. Each resident enjoys private living space with on demand assistance at the touch of a button. We could not be happier with Heron Club.

My friend is very comfortable at Heron Club. It meets all of his needs. The staff is warm and caring and all his medical needs are taken care of. It is a friendly environment where everyone greets each other with a smile. Visitors are greeted the same way.

Stay far away from this place. My mother was a resident there for 2 months before we emergently moved her to another home. The best way I can describe the experience at Heron Club is that it has traumatized us all. I have many years of experience in the healthcare field as a registered nurse, so I expect realistic quality care and this facility lacks that. My mother has a progressive condition, but I blame most of her rapid decline on the lack of care and attention at Heron Club. To begin, the “leadership” at Heron Club is oblivious to their many obvious opportunities for improvement. They lack professionalism in so many aspects. For example, blaming staff for not documenting basic care needs stating “well it’s their fault if they don’t document it”. This is leaderships responsibility to hold their staff accountable. Speaking of professionalism, many of their staff lack this as well, although I want to be sure I say not all of their staff are terrible. Leo for example is such a kind and caring person. [Name removed] took the time to massage our moms hands to calm her. Aside from them, the majority of the staff take after their leaders. I observed them sitting in the nurses room one afternoon and each time their pager would go off (meaning a resident was calling), they would roll their eyes as they were slouched in their chairs. This was directly in front of the Health and Wellness Director Sean, who is one of the most unqualified people I have ever met. Leadership sets the tone and it was clear he has low expectations for his staff. Number two red flag, they do not take quality seriously. For example, our mother who had never fallen before, fell over 12 times in this facility in ONE MONTH. These weren’t minor falls, but falls where she had abrasions and many bruises on her face and body. They would often place her “button” to call staff in places away from her. The most traumatizing experience of all was the day before Mother’s Day when an outside source went to visit her unannounced and found her on the floor covered in her feces. It was apparent she had been there for quite some time. The director Melody claimed “it’s been a very busy day”. This is UNACCEPTABLE and neglectful. That was the last straw and the day we took her out of this awful facility. Once I demanded to see her chart, I observed staff telling a resident about another resident falling. Now I do understand falls are not always preventable, but it seems to be a huge problem there. Falls lead to other issues so in my professional nursing opinion, this should be taken seriously. They lacked concern about implementing interventions to help decrease our mothers falls. After requesting her bed be lowered by removing the box spring, they removed the bed frame meaning our mother couldn’t get out of bed to go to the bathroom leading to her soiling her bed. They did not listen to us. Third red flag, they are extremely short staffed all the time. My visits were unannounced and at times I wouldn’t see one aid or caregiver for 3 hours visiting with my mother. This is a BIG part of the problem. In the last week or so when my mother was at Heron Club, I had opportunity to talk with the staff who were present and the trending statements were “We never have enough help”, “We are always short staffed unless the state is here”, “They (meaning leadership) never listen to us”. Forth red flag, they do not tend to basic care needs. Assisted Living Facilities are present to assist individuals with activities of daily living, this includes bathing, eating, etc. My mother smelled ALL the time there. It was apparent her hygiene wasn’t being maintained (she needs stand by assistance since she has a shower chair). When I asked when she received a shower last, the staff had no idea. I requested shower records and they were virtually nonexistent. For $4,500 per month, I expected she would be showered. My mother ended up with open areas in her skin folds (which were finally addressed after I personally educated their aids that they needed to wash her in those high risk areas and make sure they dry very well). After finally getting a home health consult to have a nurse come in, she addressed the open areas, which I fully blame on them neglecting to shower her frequently enough. I could go on and on, but I believe I made myself clear with my beginning statement. Our mother has been through a lot in the last 6 months, coping with a progressive neurological condition (not Alzheimer’s), and then had to endure the experience at Heron Club on top of it. If you are looking for a home for yourself or your loved over, please do your research and request to speak to other residents. Stay on top of them. Most of all, stay away from this place.

I did not care for this community at all. It was the feeling that I got from the place when I went in. The community was fairly clean and kept up. The staff was very nice and they were accommodating to us. I just did not think this would work.

The people I met during my tour were nice and knowledgeable. The apartments at Herron Club Prestancia were not as big as the facility my brother chose. This community seemed clean.

My parents are really enjoying their time here at this community. They both are doing very well, and I'am very pleased with all they have done for us. My father says he hasn't had a bad meal yet. Everything is working very well, and I would highly recommend this community. My parents are pleased.

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