Brookdale Palmer Ranch

My Father was in the Hospital [date removed]. Then went into Skilled Nursing at "Brookdale Palmer Ranch". The staff ( [name removed], RN's, and CNA's) went above & beyond to take care of my father who was suffering. Our family made a LOT of requests of the staff over the 7 weeks (having to do with personal care-to wanting an extra bit more to eat-all the way to him insisting on his Chocolate Pudding every night & he was always taken care of promptly & courteously. Staff were always kind & professional. We felt a simple "Thank You" wasn't good enough-so the only way we felt we could properly repay the staff for the difficult work they had to do for my father was by making sure each week we brought in all sorts of delectable desserts for them to enjoy. The Staff helped my father heal & recover much better than we ever could have done at home. We felt safe with our loved one at this facility. Zero bedsores. The facility was clean & well kept up. Only request would be for more staff on weekends.

Communication with us was superior. The organization as far as medical care under COVID conditions was the best it could be. And the staff was very caring, almost like a family. They made it as easy on us as possible. Five stars across the board, would definitely recommend. It was such difficult times, moving in during COVID. And I work in healthcare, so I completely understand. I was really impressed. The management is good, and that trickles down to the other staff and residents.

I would recommend this community to others. The communication is very good between the community and the family. They communicate via email and the phone including photos of the activities, and any covid updates.

[Date removed] Spoke to [name removed] who said they are not taking any long-term patients at this time. They are a small facility with two open beds currently.

My mother was sent there after hospitalization for wound care, and she had dementia. The staff in the skilled nursing area is hit or miss. [Name removed] and [name removed] are WONDERFUL. Some of the other staff, not so much. I realize it is the dementia unit, but my moms eyeglasses came up missing and nobody seemed to care. She supposedly had wound care twice daily, but when rushed to the hospital for a different matter, her wound area was GREEN. My biggest complaint, however, is with their corporate practices regarding refunds. Mom was checked out of Brookdale on [date removed], and today is [date removed], and I am STILL waiting for a refund. First I was told it would be the first of the month. Understandable. When I had not received the refund by the 10th, I drove across state to meet with business office in person. Was told check would go out on Thursday the 13th. When I had not received it by the 17th, I called again, asking for a supervisor. 2 days later I got a call telling me refund would be issued by corporate on [date removed]..I am still waiting. Trust me, if mom had been 45 days late on her 'rent' they would have evicted her a long time ago! So why am I still waiting for a refund 45 days after check-out? I explained the money was needed for funeral expenses, but they don't care. Shoddy business practices, to say the least.

Stay away - put [Removed] charges on bills to Medicare. [The] manager is never there - please choose an alternative if you love your parents!

I toured this community for the care from my mom. We liked the staff who were able to answer the question we had on the care and menu. The community seemed to be clean and they offered activities. We would suggest that families tour this community for the care of a loved one.

We did not like this community very much. They were not fit to take care of my mom the way that we thought that she should be taken care of. We had a few problems here and it was not a good experience.

I wish to take this opportunity to thank all the staff: for making my wife, Helen's, 80th birthday so successful. Your kindness shown to her was deeply appreciated. I also think you do a great job everyday.

I just love the happy hour that they have daily. They are so thoughtful and creative. I truly enjoy dealing with them.

I continue to be grateful for the care that the staff give mom. She is doing quite well, as demonstrated by our nearly daily phone calls. Mom is clearly in a great place.

This is now a Brookdale community. They have all new leadership and it shows! The people were friendly and knowledgeable. The rooms were recently remodeled and they have the cutest memory care unit. I think my mother-in-law is going to love it here. One of the best things about this community is that they have continuing care, so mom will never have to go to another facility as she ages. I really enjoyed my experience.

I don't go in every day, but from what I have seen, I am very pleased. When I have gone in they have them involved in some sort of activity, and they try to engage as many people as they can on the level that the people can engage. It seems like there is a lot of staff per patient. They don't really let them go to their rooms during the day that much, so they are all out in the common area. They have a lot of people involved taking care of them and doing the activities. They are very informative. She fell a couple times, and tested her for UTI right away to see if something would be causing the falls.

It was good, I was satisfied