Heritage Woods of Charleston

480 W. Polk Ave, Charleston, IL 61920


Heritage Woods of Charleston Community Exterior

About the community Heritage Woods of Charleston

Heritage Woods of Charleston is a quaint set of senior living apartments located in the heart of Charleston, Illinois.It offers a home for aging loved ones who want to maintain their independence with just a little help. At Heritage Woods of Charleston, we pride ourselves in providing a safe community for your aging loved ones. Heritage Woods of Charleston offers much more than a home - it offers a community where you can feel comfortable leaving your loved ones. Each of the studio and one-bedroom apartments has a kitchenette, private bathroom, and an emergency response system to give you peace of mind. Heritage Woods of Charleston also has a convenience store, a barber/beauty shop, an exercise room, and several other amenities to make your loved one's home feel like a community. You can feel assured knowing that all of your loved one's needs are met when living at Heritage Woods of Charleston.

Senior Living Options Offered

Assisted living

Pricing for Heritage Woods of Charleston

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo
1 Bedroom
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Heritage Woods of Charleston

Health Care Services

Diabetic care
Incontinence care
Ambulatory care
Memory care
Medication management

Staffing & ancillary services

Nurse
Podiatrist
Physical therapist
Occupational therapist

Meals & Dining

Meals provided
Anytime dining
Guest meals
Restaurant style dining

Room Amenities

Wi-fi/high-speed internet
Kitchenette
Handicap accessible
Air conditioned

Community Amenities

Transporation & parking

Resident parking available
Complimentary transportation
Transportation at cost
Property convenient to public transit

Common areas

Outdoor common areas
Indoor common areas
Private bath
Barber shop

Services

Beautician
Grocery shopping and errands
Housekeeping
Laundry service / drycleaning

Pets

Cats allowed
Dogs allowed

Languages spoken

Spanish

Primary language spoken by staff

English

Recreational areas

Arts and crafts center
Fitness center
Game room
Piano or organ

On-site dining options

Private dining room

Activities

Devotional activities on-site
Devotional activities offsite
Protestant services
Catholic services

Reviews for Heritage Woods of Charleston

3.6

(13 reviews)

Write a Review

Cleanliness

3.8

Care services

3.2

Staff

4.6

Meals & dining

4.4

Activities

3.6

Value for cost

3.4

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Verified Review
A Place for Mom has verified the person writing the review and their connection to the community
1-13 of 13 reviews
5.0
September 24, 2021
Kim K - Toured community
Absolutely Wonderful

The rooms are big, the staff is very friendly and helpful. The activities are off the wall, they get to do such a wide assortment of activities. The housekeepers are so efficient and helpful. Dietary does a great job with meals. Absolutely enjoyed my walk through the building. I would definitely recommend this place.


5.0
September 23, 2021
Marsha - Resident/client
A Wonderful Place for People to Live in!

I have lived here for about a year and a half. I have enjoyed it immensely. Very friendly people live and work here. I recommend it for people 65 years old and older. We get three meals a day plus snacks. We get activities that are great. We have exercise programs for 45 minutes at least 2 times a week. There is also bingo and occasionally we will get entertainment from the community. That is great and very enjoyable. We have sing a longs and bell choir. During the holidays, the staff is wonderful in surprising us with different kinds of activities that we don't do on a regular basis. We also have someone come in to do chair yoga with us. To me, it is a great place to live. The staff is very helpful.


5.0
September 20, 2021
Walter T - Resident/client
A nice place to live

My wife and I have enjoyed living here at Heritage Woods of Charleston Illinois. Everyone is so kind and helpful to us. We receive the nursing help we need, three meals a day, apartment cleaning weekly, and wonderful staff.


5.0
September 20, 2021
Nana barb - Resident/client
Great place to live

I have lived here a little over two years and I couldn’t be happier with living here. The CNAs, housekeeping, and dietary staff are all so kind and helpful. I would recommend this community to anyone!


5.0
September 20, 2021
Kathryn - Industry reviewer
Amazing and Caring Staff

The staff at Heritage Woods work very hard to make sure the residents are well-taken care of. They go above and beyond to make them feel as if they are at "home". Friendly, fun, and caring staff with many fun activities! Very welcoming!


1.5
July 20, 2018
Loving Family - Loved one of resident/client
Not a safe place for mom

We moved our Mother here thinking she would be safe. After repeated requests for her to get a life line button for her, they told us that they didn't have any that were working and had to wait for one. After being there only 3 weeks she fell in her bathroom and cried out for help. She had a brain bleed, broken hip and arm. She is now in a nursing home. Hertiage in Charleston and home office in Bradley have repeatedly lied to us about returning money that we had paid them in advance. Shameful


1.5
June 1, 2018
Anonymous - Loved one of resident/client
No assisting in this assisted living.

The staff needs to understand the definition of assistance. When residents ask for help they are often told by staff that they aren't allowed to do what they are requesting or they just refuse to do it. Food quality is poor and that is if the resident can get waited on in the dining room. Medications are often not ordered on time allowing resident to go without vital medication for days. Transportation provided to medical appointments only one day a week. If resident has issue with oxygen or even insulin you might as well look elsewhere staff is not allowed to assist with either. Housekeeping is minimal. Very disappointing.


1.0
October 5, 2017
Alice Smith - Loved one of resident/client
Poor nursing cate

Extremely poor nursing care, not safe, my parent was overdosed on a blood thinner and antibiotics were not given at all, that were prescribed by doctor. [Removed]is a common occurrence, every time she would leave her room, to go to the hospital, a staff person with a key would go through her things and take something, if it had any value.


5.0
July 11, 2017
Kim Fouty, Cumberland Associates - Charleston - Industry reviewer
Verified Review

Heritage Woods is a fantastic community! The staff are caring and supportive! I love working with all of the staff.


1.0
April 23, 2016
Anonymous - Resident/client
Has gone downhill fast

This place has really gone downhill. Food is terrible, no nurtricious and repetitive. Nursing care is minimal and very not client friendly. Huge CNA staff turnover.


2.0
October 28, 2015
Anonymous - Loved one of resident/client
Not Happy With Care

My mother has lived at Heritage for just a few months and I can honestly say I am not pleased with the care given. We are looking to move her elsewhere due to the lack of quality staff, especially when it comes to nursing. It seems their CNA's change on a regular basis which can be confusing for my mom. Not to mention the fact that her laundry is frequently lost, medications are not given on time and it is not uncommon for her apartment to be unclean. I used to hear nothing but good things about Heritage prior to moving mom in, I am upset as to what it has turned out to be. This age group deserves much more for the money we are paying them.


4.5
August 31, 2015
Anonymous - Toured community
Verified Review
Welcoming and Pleasant

They are very welcoming and very pleasant and everyone is always willing to do anything, even if it is not in their job description. They do have a problem with keeping CNA's though, and they are short-staffed sometimes.


5.0
July 26, 2015
Happy Family! - Loved one of resident/client
Extremely pleased!

We have all been impressed with the staff and the facility. Each and every staff member we have had contact with has been very friendly and efficient. The meals we have had there were very nice and the service was outstanding. Our family members who now live there are extremely pleased with their choice of facilities. Even tho there is a schedule for laundry or trash pick up, it is done whenever staff come to the room, if needed. My family members are so relieved to not have to worry about setting up their meds or taking a fingerstick blood sugar, or anything else, for that matter. There is an adjustment period for staff to get used to their medication schedule preferences. But, I highly recommend Heritage Woods of Charleston!


Neighborhood around Heritage Woods of Charleston

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Heritage Woods of Charleston

Heritage Woods of Charleston offers Studio and 1 Bedroom. Learn more.

Heritage Woods of Charleston has received an average review rating of 3.6 based on 13 reviews. See all reviews.


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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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