Heritage Place Assisted Living & Memory Care

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Such great care. From the moment that we pulled up, helped us unload all of our stuff, furniture, clothes everything. Once we were here, all the staff have been great. Very accommodating. This place has help us more than any other place!!

The communication is good between the staff and the family. They keep us well informed. I would recommend this community to others.

The community has changed directors several times, buts it's a good place, not the best but good. The room sizes are good and they offer different size rooms also. I would recommend this community to others.

We chose Heritage Place over others that we looked into because when you walked in, it felt like a community rather than a nursing home. The room sizes here were good, we were pleased with all the space. We did eat here often and my parents always said the food was great. In the short time my parents were here, we thought it was wonderful.

This facility is gorgeous, but don't let the good looks deceive you. My grandmother has been @ Heritage Place in Burleson for quite a while now. In the time that she has been there, there have been so many different directors that I have lost count (at least 7 or 8) and in between the changes there is frequently no one in charge on-site. They also cannot seem to keep ANYONE in ANY position for any length of time (nurses, chefs, dining room help, etc.) which is a testimony to the horrible management. I have also lost count of the times that I have called with a concern or question, only to be told that there was not a nurse onsite that day. What the heck?! Most of the aides, especially the weekend crew, are wonderful & caring in spite of being CONSTANTLY WAY UNDERSTAFFED! Because of the staffing shortages, the wait times for a response when the resident calls for help can be ridiculously long. When the dining room was open, there were never enough staff there either and the wait time was always close to and sometimes more than an hour. The food is CONSISTENTLY AWFUL (think back to your old school cafeteria... yeah, that bad!) Frequently my grandmother makes a sandwich in her apartment because the food is burned, under cooked, too tough to chew, you get the idea. I WOULD NOT...REPEAT... NOT GO HERE. We have tried to convince grandmother to move but she doesn't want to go through the stress of moving again. I have complained several times to several different managers and all you get are excuses.

You can trust the people that work there that they are going to care for your loved one's needs. The staff go above and beyond.for the residents. If the family has any questions, they get you the information that you need. They have been proactive since COVID, I get letters and phone calls to keep me updated. I feel safe that they are taken care of of my mom because they have proven that they are. The food is great and my loves it and she is picky. They always find something that she likes. The work hard to accommodate her dietary restrictions as she is diabetic. I have recommended this community before and I will again.

After having my mom @ Heritage Place in Burleson for over a year, there were at least 4-5 different directors, 4-5 different chefs and countless other sales reps. (Massive admin turnovers...bad sign). The food was CONSISTENTLY TERRIBLE and we were spending ave $200 month on food ourselves. Workers there were superb (and very under staffed), but management was HORRIBLE. Never enough help in the dining room and always a very FRUSTRATING experience trying to get lunches. A $1500 non refundable deposit to cover all redo's when for when we vacated...then they are withholding $200 fee from our monthly refund to cover clean up on the apt...(which was left in pristine condition), Plus not paying us for the 4 days of refund due us. Some of the management rules were terribly absurd and kept changing with each director. I WOULD NOT...REPEAT... NOT GO HERE. We also have other relatives there and trying to get out also.

Even though this facility is nice and the staff (that they can keep around) is very good, the food is not good. Have been served burnt chicken, raw hamburgers recently. They can't seem to keep staff and they are always short staffed including nursing staff. We pay extra for medication management but they can't seem to let anyone know they are out of medicine until they are down to a day or two of having any left. You can register a complaint, but all you get are excuses. They same excuses all they time.

This community is hands down the best in Burleson. They have plenty of staff who are happy and care for my mom as their own. The food is good and my mom loves the activities and outings they provide. We are always greeted and kept informed of my moms needs and any changes they have been noticing.

So happy we decided on Heritage Place for our mom. The staff is top notch and have taken care of my mom as they would their own mother. I can finally sleep at night knowing my mom is truly being taken care of. We toured several other communities in Burleson and we found Heritage place to be the best fit for our mom. She loves the food and the activity programs are awesome too.

Although this facility looks very nice- we didn't notice the same level of involvement with the people as the first facility. We also were not offered any brochures are any activity calendars to look at. This made us feel that it would be our least consideration when choosing a place for Mom.

Beware. This facility will escalate the level of care cost 30 days after move in by 20% up tp 800% of what u signed up for. Initial cost around 5k. First escalation at 30d mark up to 5.8k with potential to go to 8k per month. Front office will not talk to u or return calls. Exec director requires two week notice for face2face meeting then cancels. Finance office raides ur bank account without notice with "costs" without ur agreement. Cant get free of residency agreement without 45d notice and $1,000 min. "Move out" penalty compensation. Sad too as direct hands on care staff are really good at interaction with resident even though they work short staffed and with little support. Housekeeping is good and Chef [name removed] makes some above average meals with good presentation and variety. This is a sagora property.

We also saw this elegant thoughtful residence. I would be blessed to have my mom stay here.

I toured this community for my mother, and her needs. My tour went well, and everyone was kind. The staff I met was friendly, and helpful. They answered my questions, and treated me well. It was a good experience, but I did find another community that met our needs better.

They offer some daily activities, however dad has not yet participated in any. He seems to like the food and has even gained some weight. The community is well taken care of and a tremendous value for the amenities offered. The staff have been helpful, attentive and gave a good assessment of his needs. His room has a full size refrigerator and a larger kitchen than other communities.

I liked that this community offers nurses twenty four hours a day. The staff are encouraging, nice and helpful. They offer good food and good variety of healthy options. They have a lot of activities, however my parents are not yet participating in any. The community is clean and the care level seemed a little better than other communities.

I was able to tour this community and found that this was not a fit for my parents. The sales manager did a good job showing us around the place. The assisted living was not needed. Not quite right for my parents.

There are many amenities offered in the community and activities. There is a beautician on site and complimentary transportation. At the moment we are surprised that she is adjusting very well. This says a lot the staff is nice and they are keeping her comfortable. She made a new friend and we are so happy for her because she is engaging more.

My wife and i are both residing in the community. So far it has been kept clean and everything put in place. Some of the meals that we have had have not been good a wide variety would be nice so we could choose what we like. My wife and i have been participating in some of the activities that are offered on site. I would recommend the community the staff has been nice with us and the communication has been great.

Has had 3 Exec Directors in about 1 1/2 years , they always start out gung ho but nothing really changes, just promises and lip service. This is a beautiful facility and the care takers are excellent just overworked and their schedules seem to always b changing so there is no consistency of same caretakers for a resident...major cuts in staffing...the other day there were only two caretakers on duty for 100 residents during the afternoon. The food has been terrible for some time , residents and numerous resident families have met with mgmt and the "chef" but nothing changes. Poor menu choices for the elderly, poorly prepared and executed, poor quality ( frozen, prepared, reheated).. Not enough dining staff to properly serve residents. If the care staffing had not been cut, and the food/ service were fixed, it would b a great facility.....but they don't seem to be looking for ways to improve or get better...I know of 3 residents who recently moved to other facilities.