Heritage Place Assisted Living & Memory Care

42 Reviews

• (7)

  A Place For Mom

• (35)

  SeniorAdvisor.com

The community has changed directors several times, buts it's a good place, not the best but good. The room sizes are good and they offer different size rooms also. I would recommend this community to others.

We chose Heritage Place over others that we looked into because when you walked in, it felt like a community rather than a nursing home. The room sizes here were good, we were pleased with all the space. We did eat here often and my parents always said the food was great. In the short time my parents were here, we thought it was wonderful.

This facility is gorgeous, but don't let the good looks deceive you. My grandmother has been @ Heritage Place in Burleson for quite a while now. In the time that she has been there, there have been so many different directors that I have lost count (at least 7 or 8) and in between the changes there is frequently no one in charge on-site. They also cannot seem to keep ANYONE in ANY position for any length of time (nurses, chefs, dining room help, etc.) which is a testimony to the horrible management. I have also lost count of the times that I have called with a concern or question, only to be told that there was not a nurse onsite that day. What the heck?! Most of the aides, especially the weekend crew, are wonderful & caring in spite of being CONSTANTLY WAY UNDERSTAFFED! Because of the staffing shortages, the wait times for a response when the resident calls for help can be ridiculously long. When the dining room was open, there were never enough staff there either and the wait time was always close to and sometimes more than an hour. The food is CONSISTENTLY AWFUL (think back to your old school cafeteria... yeah, that bad!) Frequently my grandmother makes a sandwich in her apartment because the food is burned, under cooked, too tough to chew, you get the idea. I WOULD NOT...REPEAT... NOT GO HERE. We have tried to convince grandmother to move but she doesn't want to go through the stress of moving again. I have complained several times to several different managers and all you get are excuses.