Heritage Place Assisted Living & Memory Care

The main thing that sticks out to use about Heritage Place is the staff, they are incredibly helpful and check on my loved one regularly and help her get to wherever she needs to be. I would recommend Heritage Place to others families.

My loved one loves the food, and is always busy with activities. Be careful with this community. They are understaffed, and unable to keep staff. They are a bit overpriced. I initially picked this place because it seemed like it was a pretty well kept place, everything was great ,but things changed along the way. Also, the rooms are not very clean.

Absolutely terrible current Director (should not be allowed to breathe any more lies or slurs) with no mgmt. skills and dislikes by subordinates! Made beds covering urine soaked matress, unmedicated patients wandering, personal belongings GONE, lack of communication, authority and accountability. Theres more but being sensored.. SHUT IT DOWN!!

I think the facility is a nice place. I wouldn't have a problem living there myself, if I needed to. The only thing we had an issue with was when my dad stopped breathing at the facility, we had a DNR for the hospital in his will, but we didn't realize nor did they inform me that they needed a specific DNR for the assisted living facility itself. I've told friends that if they are looking for an assisted living facility and if you also want a DNR, you will need to have a separate form for that, anywhere you go. I really appreciated their facility very much for the things they accepted in regards to my dads care. I had a good feeling going there. They were very helpful; anytime I texted a question, I got an answer back. So I was surprised when the DNR was not brought up because they were very helpful with everything else, like reimbursing us because my dad didn't stay there long.

Overall good...food not always... Would like to see better home cooking meals and Mexican food dishes...

The security of the community is something that really stood out to our family right away. Everything has been great so far, but the meals and dining service could use just a little bit of improvement.

Such great care. From the moment that we pulled up, helped us unload all of our stuff, furniture, clothes everything. Once we were here, all the staff have been great. Very accommodating. This place has help us more than any other place!!

The communication is good between the staff and the family. They keep us well informed. I would recommend this community to others.

The community has changed directors several times, buts it's a good place, not the best but good. The room sizes are good and they offer different size rooms also. I would recommend this community to others.

We chose Heritage Place over others that we looked into because when you walked in, it felt like a community rather than a nursing home. The room sizes here were good, we were pleased with all the space. We did eat here often and my parents always said the food was great. In the short time my parents were here, we thought it was wonderful.

This facility is gorgeous, but don't let the good looks deceive you. My grandmother has been @ Heritage Place in Burleson for quite a while now. In the time that she has been there, there have been so many different directors that I have lost count (at least 7 or 8) and in between the changes there is frequently no one in charge on-site. They also cannot seem to keep ANYONE in ANY position for any length of time (nurses, chefs, dining room help, etc.) which is a testimony to the horrible management. I have also lost count of the times that I have called with a concern or question, only to be told that there was not a nurse onsite that day. What the heck?! Most of the aides, especially the weekend crew, are wonderful & caring in spite of being CONSTANTLY WAY UNDERSTAFFED! Because of the staffing shortages, the wait times for a response when the resident calls for help can be ridiculously long. When the dining room was open, there were never enough staff there either and the wait time was always close to and sometimes more than an hour. The food is CONSISTENTLY AWFUL (think back to your old school cafeteria... yeah, that bad!) Frequently my grandmother makes a sandwich in her apartment because the food is burned, under cooked, too tough to chew, you get the idea. I WOULD NOT...REPEAT... NOT GO HERE. We have tried to convince grandmother to move but she doesn't want to go through the stress of moving again. I have complained several times to several different managers and all you get are excuses.

You can trust the people that work there that they are going to care for your loved one's needs. The staff go above and beyond.for the residents. If the family has any questions, they get you the information that you need. They have been proactive since COVID, I get letters and phone calls to keep me updated. I feel safe that they are taken care of of my mom because they have proven that they are. The food is great and my loves it and she is picky. They always find something that she likes. The work hard to accommodate her dietary restrictions as she is diabetic. I have recommended this community before and I will again.

After having my mom @ Heritage Place in Burleson for over a year, there were at least 4-5 different directors, 4-5 different chefs and countless other sales reps. (Massive admin turnovers...bad sign). The food was CONSISTENTLY TERRIBLE and we were spending ave $200 month on food ourselves. Workers there were superb (and very under staffed), but management was HORRIBLE. Never enough help in the dining room and always a very FRUSTRATING experience trying to get lunches. A $1500 non refundable deposit to cover all redo's when for when we vacated...then they are withholding $200 fee from our monthly refund to cover clean up on the apt...(which was left in pristine condition), Plus not paying us for the 4 days of refund due us. Some of the management rules were terribly absurd and kept changing with each director. I WOULD NOT...REPEAT... NOT GO HERE. We also have other relatives there and trying to get out also.

Even though this facility is nice and the staff (that they can keep around) is very good, the food is not good. Have been served burnt chicken, raw hamburgers recently. They can't seem to keep staff and they are always short staffed including nursing staff. We pay extra for medication management but they can't seem to let anyone know they are out of medicine until they are down to a day or two of having any left. You can register a complaint, but all you get are excuses. They same excuses all they time.

This community is hands down the best in Burleson. They have plenty of staff who are happy and care for my mom as their own. The food is good and my mom loves the activities and outings they provide. We are always greeted and kept informed of my moms needs and any changes they have been noticing.

So happy we decided on Heritage Place for our mom. The staff is top notch and have taken care of my mom as they would their own mother. I can finally sleep at night knowing my mom is truly being taken care of. We toured several other communities in Burleson and we found Heritage place to be the best fit for our mom. She loves the food and the activity programs are awesome too.

Although this facility looks very nice- we didn't notice the same level of involvement with the people as the first facility. We also were not offered any brochures are any activity calendars to look at. This made us feel that it would be our least consideration when choosing a place for Mom.

Beware. This facility will escalate the level of care cost 30 days after move in by 20% up tp 800% of what u signed up for. Initial cost around 5k. First escalation at 30d mark up to 5.8k with potential to go to 8k per month. Front office will not talk to u or return calls. Exec director requires two week notice for face2face meeting then cancels. Finance office raides ur bank account without notice with "costs" without ur agreement. Cant get free of residency agreement without 45d notice and $1,000 min. "Move out" penalty compensation. Sad too as direct hands on care staff are really good at interaction with resident even though they work short staffed and with little support. Housekeeping is good and Chef [name removed] makes some above average meals with good presentation and variety. This is a sagora property.

We also saw this elegant thoughtful residence. I would be blessed to have my mom stay here.

I toured this community for my mother, and her needs. My tour went well, and everyone was kind. The staff I met was friendly, and helpful. They answered my questions, and treated me well. It was a good experience, but I did find another community that met our needs better.