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Heritage Assisted Living West Knoxville TN

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273 S Peters Rd, Knoxville, TN 37923

8.5
Review score
33 reviews
Add review
8.5
Review score
33 reviews
5 star
58%
4 star
30%
3 star
9%
2 star
0%
1 star
3%
See all reviews
For more information about senior living options:
(866) 374-4058
Heritage Assisted Living West Knoxville TN
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Heritage Assisted Living West Knoxville TN
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Cathy
-
Family/friend
5.0
Great Staff that takes excellent care of your loved ones.
Heritage is an older facility but the place is clean, the employees go above and beyond in care. I had to move my mom to Heritage after she fell several times. She lived with me and my husband but my husband died and when she fell I could not lift her on my own. There is a lot of back sto

About the facility
Heritage Assisted Living West Knoxville TN

Heritage Assisted Living West Knoxville TN in Knoxville, TN is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

Assisted Living

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Amenities
at Heritage Assisted Living West Knoxville TN

Healthcare Services

  • Medication Management
  • Incontinence Care
  • Staffing & Ancillary Services
  • Diabetic Care
  • Non-Ambulatory Care
  • Memory Care

Meals & Dining

  • Meals Provided

Room Amenities

  • Handicap Accessible
  • Air Conditioned
  • Ground Floor Units
  • Wheelchair Accessible Showers

Community Amenities

Transportation & parking

  • Complimentary Transportation
  • Resident Parking Available

Common areas

  • Indoor Common Areas
  • Outdoor Common Areas

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping

Activities

  • Activities Off-site
  • Activities On-site

Compare

Heritage Assisted Living West Knoxville TN
Heritage Assisted Living West Knoxville TN

273 S Peters Rd, Knoxville, TN 37923

StoryPoint Knoxville West
StoryPoint Knoxville West

8501 S Northshore Dr, Knoxville, TN 37922

The Pointe at Lifespring
The Pointe at Lifespring

4371 Lifespring Lane, Knoxville, TN 37918

Trinity Hills of Knoxville community exterior
Trinity Hills of Knoxville

4611 Asheville Hwy, Knoxville, TN 37914

8.5
Review score
33 reviews
8.5
Review score
33 reviews
5 star
58%
4 star
30%
3 star
9%
2 star
0%
1 star
3%
9.9
Review score
66 reviews
9.9
Review score
66 reviews
5 star
79%
4 star
11%
3 star
5%
2 star
0%
1 star
5%
9.6
Review score
36 reviews
9.6
Review score
36 reviews
5 star
67%
4 star
19%
3 star
8%
2 star
0%
1 star
6%
9.6
Review score
55 reviews
9.6
Review score
55 reviews
5 star
66%
4 star
24%
3 star
5%
2 star
0%
1 star
5%
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Assisted Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Reviews

for Heritage Assisted Living West Knoxville TN

8.5Review score33 reviews
8.5
Review score
33 reviews
5 star
58%
4 star
30%
3 star
9%
2 star
0%
1 star
3%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Heritage Assisted Living West Knoxville TN with 8.5 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Heritage Assisted Living West Knoxville TN has 33 reviews with an average "overall experience" of 4.3 out of 5.
Overall Rating
4.3
Cleanliness
4.3
Friendliness
4.4
Care Services
4.3
Staff
5.0
Meals & Dining
4.0
Activities
4.2
Value for Cost
4.3
A Place for Mom has scored Heritage Assisted Living West Knoxville TN with 8.5 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Heritage Assisted Living West Knoxville TN has 33 reviews with an average "overall experience" of 4.3 out of 5.
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 33 reviews
Cathy - Family/friend
Assisted Living
June 8, 2023
5.0
Great Staff that takes excellent care of your loved ones.
Heritage is an older facility but the place is clean, the employees go above and beyond in care. I had to move my mom to Heritage after she fell several times. She lived with me and my husband but my husband died and when she fell I could not lift her on my own. There is a lot of back story but I just want to say that Heritage was great. My mother fell a couple of times there, not their fault. Mom was 101, after her 2nd fall it was determined that she had a stroke. Heritage took her back, she was bedridden and very confused. They took excellent care of my mom for 7 months after her stroke. They fed her when she was awake, they bathed her and turned her regularly. I am a retired RN and I can speak about his hard it is to prevent bedridden patients from getting bedsores. My mom died 3 weeks after her 102nd birthday. She had no skin break down, she had lost weight but was not skin and bones. I cannot speak for the food or the activities as my mom really was not there long enough before she got worse. The staff is amazing. I would tell anyone do not pick a place because it looks pretty. My mother was in [community name removed] in [name removed] for less than a year. She was more independent at that time. And it's expensive, they charge for every extra service. But they do not care about the residents. Heritage did not increase the cost for giving my mom her meds, did not increase the cost when she became bedridden and needed baths and feeding. I would recommend Heritage if you have a loved one that is not totally independent.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Value for Cost
5
Cathy - Family/friend
Assisted Living
May 12, 2022
5.0
Verified Review
friendly and caring staff
Heritage Assisted Living feels more like a family environment. The lady [name removed] who initially took us on the tour did a really good job and was very informative. The staff members are very involved with the residents and the care services are excellent. When we do come to visit it seems like they have a lot of different activities going on. Based on the experience we have had so far we would recommend the to other families.
Cleanliness
4
Friendliness
5
Staff
5
Activities
4
Value for Cost
5
anonymous - Toured community
Assisted Living
May 5, 2022
3.5
Verified Review
My tour review
This was a good tour and they gave me enough information to be able to tell me what all they could do for my loved one. This community just did not seem like the right environment for my loved one.
Anonymous - Toured community
Assisted Living
March 4, 2022
4.0
Verified Review
My Tour
Our tour experience was good - short and sweet.
Brad - Family/friend
Assisted Living
June 25, 2021
5.0
Verified Review
Excellent Value for Money
This is an excellent place for someone who is well advanced in Alzheimer's. The staff are understanding, and excellent in ripples that have come up. I've been very happy with the services we have received.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Value for Cost
5
Glennis Chambers - Resident/client
Assisted Living
October 2, 2019
5.0
Verified Review
Review of Heritage Assisted Living
I think this is a good place for me to live, everyone is good to us!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Betty Brandon - Resident/client
Assisted Living
October 2, 2019
5.0
Verified Review
Review of Heritage Assisted Living
Rooms are large and have large windows to look at birds and flowers. Provides a good friendly, family atmosphere.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Resident/client
Assisted Living
October 2, 2019
5.0
Verified Review
Review of Heritage Assisted Living
Heritage is a most-home community. It is a beautiful home to live in. It is a 18 people that live here...like a moderate family. The staff knows all "family" by their chosen name. Six people at a table. It is a beautiful surrounding and a lovely back porch and watching the birds so they chat with their neighbors...if you desire.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Jenny Bailey - Resident/client
Assisted Living
October 2, 2019
5.0
Verified Review
Review of Heritage Assisted Living
I have enjoyed my experience here. The staff and the caregivers do their best to see that we are taken care of by giving the best care possible in a home like atmosphere. I believe they love their jobs and would not work so hard to have our days filled with activities and caring for our needs.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Tyrus Chamber - Resident/client
Assisted Living
October 2, 2019
5.0
Verified Review
Review of Heritage Assisted Living
Everyone has been very good to us.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Sherley Miles - Resident/client
Assisted Living
October 2, 2019
5.0
Verified Review
Review of Heritage Assisted Living
Nice place to live
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
David E North - Resident/client
Assisted Living
October 2, 2019
5.0
Verified Review
Review of Heritage Assisted Living
The facility keeps you busy, not bad rooms, and not bad food.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Sam - Family/friend
Assisted Living
May 23, 2019
4.5
Caring, clean and extremely caring
Heritage on Coleman Rd, is wonderful. I love how small it is and my grandmother will not be lost in the crowd. She is well taken care of and the staff is amazingly friendly. She likes the food too!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Assisted Living
August 15, 2017
4.5
Verified Review
Very Helpful Staff In This Community
This community is working out well for my mother since her move here. They have a good staff, and I do feel she in good hands. They are very helpful, and have been friendly whenever I visit. The community, and her room are well maintained. There are nice activities offered, and good meals provided for the residents. All is well for my mother here in this community, and I would recommend it.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
anonymous - Family/friend
Assisted Living
May 11, 2017
4.0
Verified Review
It Feels like Home For Her
My cousin thought they had a friendly environment with the feeling like home. That is the reason she picked this community and so far it's going very well. They are on top of the care and cleanliness in the community. It is a very nice community.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Toured community
Assisted Living
February 22, 2017
5.0
I enjoyed meeting [Removed]. Even though she didn't feel well she was still very attentive to what my needs are and explained everything to my satisfaction. Heritage is a beautiful, clean facility and I felt very comfortable there.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Assisted Living
November 10, 2016
4.0
Verified Review
The Sincere Care Is Obvious
My sister went through an adjustment period and is now doing pretty well. She likes the bingo and church services on Sunday. My sister said they have little kids that sing and she enjoys that. Her meals are not bad it is good from I have tried. I fell in love with the staff who are very helpful and they always have good attitude with a smile. You can tell they really care about their job and the residents. I love the administrator, they are really outing and friendly with everyone. They have activities like a big checker board, movies to watch with a library full of DVDs, coloring books and they try to keep them occupied. I see the residents talking while watching TV, they seem to enjoy each other's company.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Toured community
Assisted Living
November 1, 2016
3.0
Verified Review
Good Tour of This Community
I toured this community for my mother and her needs. My tour went pretty well, and this is a nice place. The staff I met was kind and friendly. The community appeared to be well maintained. It was a good experience, and they treated my family and I very well. It just wasn't the community for my mother and her needs.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
anonymous - Toured community
Assisted Living
September 21, 2016
4.0
The tour went extremely well. My first impression was very positive. The facility was very intimate and cozy. There was a real family atmosphere which was appealing. The facility manager, Miki, was very knowledgeable and informative regarding amenities, provision of care, medical administration, and overall patient oversight. Also, there were several room options and activities for the patients. Being my first visit to an assisted living facility, I was pleasantly surprised.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Assisted Living
September 19, 2016
5.0
Verified Review
Feels Like Home!!
The community gives my loved one a home like atmosphere. I would highly recommend the Heritage Assisted Living, the staff are wonderful and very attentive. The meals are great they have good portions to them and are tasty. My loved one is being more social and is getting to meet other residents in the community this has been a wonderful experience for him.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Viewing 1-20 out of 33 reviews

Neighborhoods
around Heritage Assisted Living West Knoxville TN

See what the neighborhood has to offer and what’s nearby:
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Frequently Asked Questions
about Heritage Assisted Living West Knoxville TN

Heritage Assisted Living West Knoxville TN offers Studio and Semi-Private. Learn more.

A Place for Mom has scored Heritage Assisted Living West Knoxville TN 8.5 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (865) 531-1999 to reach a resident at Heritage Assisted Living West Knoxville TN.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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