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American House West Knoxville

8024 Gleason Dr, Knoxville, TN 37919

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American House West Knoxville community exterior
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street view of American House West Knoxville
anonymous - Loved one of resident/client
5.0
Perfect staff

Elmcroft was not the fanciest nor nicest place that we visited but the staff was just fantastic and that is why we chose Elmfroft over the other communities.... Read more

Read all reviews

About the facility American House West Knoxville

This enticing community sits on well-manicured grounds within the bustling city of West Knoxville, Tennessee. Residents enjoy easy access to all the city's great shopping, dining, and cultural attractions. American House West Knoxville offers memory care and assisted living services within a community of well-appointed apartments, with three chef-prepared meals served daily. Residents can relax in the cozy common areas next to the fireplace, or enjoy beautiful views from the garden courtyard or the deck. There is also a billiards room for games, and movie fans will enjoy the theater room, which often hosts live entertainment. The community even has its own beauty salon and barbershop, so that residents can look their best.

State Classification

American House West Knoxville is an assisted care living facility (ACLF), which in the state of Tennessee is a facility that provides assistance with non-medical activities of daily living, administration of typically self-administered medications, and medical services subject to the limitations of these rules to residents. An assisted care living facility may provide care to residents with dementia or Alzheimer’s.

Tennessee Facility Inspection Reports

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
American House West Knoxville is a community within American House properties. See all American House communities.

Pricing for American House West Knoxville

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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2 Bedrooms
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at American House West Knoxville

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Staffing & Ancillary Services

Meals & Dining

Gluten-free
Low / No Sodium
No Sugar
Vegetarian

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units
Handicap Accessible

Facility Amenities

Dining

Private Dining Room

Transportation & parking

Complimentary Transportation
Property Convenient to Public Transit
Resident Parking Available
Transportation at Cost

Pets

Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Main Street Shops
Barber Shop

Recreational areas

Arts and Crafts Center
Billiards Lounge
Fitness Center
Game Room

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Enclosed Courtyard
Indoor Walking Paths

Languages spoken

English
Mandarin
Spanish

Activities

Devotional Activities On-Site
Visiting Chaplain or Priest
Visiting Rabbi
Protestant Services

Reviews

for American House West Knoxville
4.0(39 reviews)
Write a Review

Cleanliness

4.1

Friendliness

4.1

Meals & Dining

3.3

Care Services

4.0

Activities

4.0

Staff

3.5

Value for Cost

4.0

Overall Experience
19
11
4
2
3
Date Submitted
3
4
6
Reviewer
1
25
12
0
Care Received
6
33
1-20 of 39 reviews
Sort by

3.0
Sharon - Loved one of resident/client
Assisted Living
September 13, 2022
Verified Review
A Place in Transition

Most of the staff are very friendly, and they definitely take good care of my mother and prioritize her care They are currently in a transition period after a change in ownership to American House. They are losing staff and haven't been able to hire new ones, although they are actively interviewing. Right now they don't have a main chef or activities director. The marketing person is new. I've voiced some of my concerns recently, and time will tell if they will implement changes. They do hold a monthly community meeting where residents and family members can voice their needs and concerns, and also what's going well. With the new ownership will come some positive changes - for instance they have announced they will be putting in new carpeting and a new roof. But that will be a lengthy process until completion.

Cleanliness

3

Friendliness

4

Meals & Dining

3

Care Services

4

Activities

2

Staff

3

Value for Cost

4

Response from American House West Knoxville

October 31, 2022

Sharon, thanks so much for your feedback. We appreciate you being open and honest with us.


1.0
Maria B - Loved one of resident/client
Assisted Living
August 16, 2022
Elmcroft has been taken over by American House

Elmcroft is not what it once was. Please be an advocate for your loved one that may be a resident there. They are moving residents to the Memory Care (in the basement of the building...which you need to visit unannounced) for nothing dealing with actual memory care issues or needing more care. The place is severely understaffed, programs are not being run, and their solution is to move residents from the Assisted Living phase into Memory Care.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1

Response from American House West Knoxville

August 29, 2022

Maria, thank you for your feedback. It's always our hope our residents and guests have a pleasant experience with us. When they don't, we want to hear about it. Feel free to reach out to our Vice President of Operations, Yovan, at 248-804-5357 to discuss any concerns you may have. We value your feedback and look forward to hearing from you.


4.0
Anonymous - Toured community
Assisted Living
August 11, 2022
Verified Review
Review for American House West Knoxville

Response from American House West Knoxville

August 11, 2022

Thank you so much for your 4-star review!


4.0
anonymous - Toured community
Assisted Living
March 7, 2022
Verified Review
Tour of American House

We were very impressed with what we saw during our tour experience at American House West Knoxville. It was just not a good fit for my loved one, he had a lot of special needs that could not be accommodated.

Response from American House West Knoxville

March 11, 2022

Thank you for taking the time to visit our community! We appreciate your feedback!


5.0
anonymous - Loved one of resident/client
Assisted Living
September 30, 2021
Verified Review
Perfect staff

Elmcroft was not the fanciest nor nicest place that we visited but the staff was just fantastic and that is why we chose Elmfroft over the other communities.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

4


5.0
anonymous - Loved one of resident/client
Assisted Living
January 22, 2021
Verified Review
We are extremely pleased with them

We think the place is absolutely wonderful we give them 5 stars across the board. They have done a very good job with our loved one. We have been extremely pleased with everything they have done. They are very open and have kept the lines of communication with us whenever there are any issues.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Curtis - Loved one of resident/client
Memory Care
September 25, 2020
We love Elmcroft of West Knoxville

We love the people at Elmcroft of West Knoxville. They love and take great care of our parents.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


3.0
Kim - Loved one of resident/client
Memory Care
September 25, 2020

I do understand everything changed with COVID but communication is poor. Even after they say they will do something and have capabilities of doing so... they just don’t do it.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


0.5
Blanche - Loved one of resident/client
Memory Care
April 1, 2019
Stay away

Stay away. Not enough help. help is horrible. Food is horrible. My mom lost 35 pounds in one year. I'm moving her ASAP. State should come in to inspect. Always short handed. This place is horrible

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


5.0
anonymous - Toured community
Memory Care
November 20, 2018

The number one thing that stood out to me during my tour was how happy the residents were. That spoke volumes to me!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Toured community
Memory Care
June 13, 2018

I recommend Elmcroft of West Knoxville as a "Must Visit" facility. This is yet another facility that has a majority of tenured staff.(this is something very important) The entire management staff has over 10 years of service here and most of the Care Staff has around or over 10 years of service as well. They have 24/7 nursing staff on-site. (this is also very important) They have pendants and pull cords for emergency's and they input all meds and health issues directly after visiting residents on the wall mounted computer kiosks located in every hallway.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


3.0
anonymous - Loved one of resident/client
Memory Care
April 30, 2018
Improvements Needed

My Mom is presently living at Elmcroft in West Knoxville. She has lost 40 pounds because the food is so bad. The aids are also the kitchen staff and they don’t know what they are doing. I have eaten there twice and after went to Chick-fil-A. They have lost a lot of my Mom’s laundry so I do her laundry every week. After one of her falls when Mom pushed her alert she sat and sat. Then she crawled to her phone and called me and I called the desk. Only then did she get help. She will continue to live there and hopefully whoever reads this review will make changes. Prove it Elmcroft.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


2.0
Michele feral - Resident/client
Memory Care
January 5, 2018
Stay away

When you first arrive, Everyone is nice. Then once you move In, it takes forever to get help. It seems as though they are short staffed constantly. The food is horrible. The kitchen help doesn’t know what they are doing. This has been an ongoing problem for years and doesn’t get corrected. It is horrible!!

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


4.0
anonymous - Toured community
Memory Care
June 29, 2017

Looked very nice. Was clean and well kept. Everyone was friendly. We are just beginning our search, so have little other comparisons at this time.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from American House West Knoxville

September 29, 2017

Thank you for your feedback! We are glad you enjoyed your tour and had a positive experience with us.


5.0
anonymous - Loved one of resident/client
Memory Care
June 1, 2017
Verified Review
Strong program!

My loved one's stay is going very well! The staff are sure to take great care of my loved one, and the housekeeping staff are sure to keep the facility well maintained. They have an ample dining room and great meals. The facility also holds many residents and has several activities, which is great for my loved one because she is very social. We find that, overall, Elmcroft has very strong programs, which help my loved one significantly.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from American House West Knoxville

September 29, 2017

Thank you for your positive review! We are so glad to hear that your experiences have been pleasant. We appreciate you taking the time to share your experience and we want to let you know that we love having your loved one here.


4.0
anonymous - Toured community
Memory Care
May 22, 2017
Verified Review
A very nice place!

During my search for a good place for my friend, I toured Elmcroft of West Knoxville. A young lady took me around the kitchen area, hallways, in common areas and everything seemed pretty clean. Everyone was friendly and helpful, but it was not what we were looking for.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from American House West Knoxville

September 29, 2017

Thank you for your feedback! We are glad you enjoyed your tour and had a positive experience with us. We are sad to hear you went a different direction.


5.0
anonymous - Loved one of resident/client
Memory Care
May 10, 2017
Verified Review
Mom's care and comfort

The care at this community is very nice and caring. They have alot of options on the meals. I like knowing that this community is clean and safe for her. I like knowing the that she is involved with the activities that are offer and is participating with the other residents. I would recommend this community for the care and value for other loved ones .

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from American House West Knoxville

September 29, 2017

Thank you for the kind review! There is no greater honor than to be trusted with a very special member of your family.


5.0
Susan Hind - Toured community
Memory Care
April 22, 2017
Verified Review
Happy daughter

The Staff at Elmcroft have been exceptional with transitioning my mom into Memory Care.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.5
Webster11 - Loved one of resident/client
Memory Care
February 27, 2017
Compasionate care

My family searched at length for a place that would assist us in keeping Mom & Dad together for as long as possible. The challenge was that Dad was mentally and physically sound for a man of 94 and Mom has Alzheimer's. The management and staff at Elmcroft worked diligently to accommodate their needs and did so with kindness and compassion. Because of their flexibility and attentiveness Mom and Dad were able to remain together in a fun and caring environment until Dad's passing this past January 6th. Mom is now in Heartland Village, the memory care facility, where she continues to enjoy her time in activities with other residents and attention and affection from the staff. The team at Elmcroft was a blessing to our family during a very difficult time of transition and for that we are grateful.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

4


0.5
Rhonda Brockett - Loved one of resident/client
Memory Care
January 8, 2017
Verified Review
Keep looking- pass this one up

These people appear compassionate when they want to sell you a living space. However, when things didn't work out with my dad, they decided 3 days (!) after the incident to transfer him to a senior mental health unit at their convenience with no regard for his welfare. He had forgotten all about the incidence as nothing had been changed in his routine since, so was totally confused & disoriented when they decided to move him at 8 at night with no explanation. Also, my dad's meds that we brought to Elmcroft for them to dispense were NOT returned to us when they abruptly discharged my dad- we asked for a letter stating they had thrown away these meds so that we could get some more from insurance but were told no. They could have called us to come & get them when they discharged my dad. Another example of arrogance and incompetency ! The last straw was asking to see medical records- we were refused on 2 occasions. I have filed complaints with the state board in charge of this facility. This place showed me why senior living industry as a whole is frequently under the microscope of legislators. In closing, I must say that the worst meal I ever had was in the dining room of this facility. It gagged me. Keep looking....

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5

Response from American House West Knoxville

September 29, 2017

Rhonda, we are so sorry to hear this. We take these matters very seriously. We encourage you to call our Ethics Hotline at [removed]. With that said, we do have new management in place and we are more confident than ever that we will continue to enrich the lives of the residents. Again, we do apologize for your negative experience.


Viewing 1-20 out of 39 reviews

Neighborhood around American House West Knoxville

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Frequently Asked Questions about American House West Knoxville

American House West Knoxville offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

American House West Knoxville has received an average review rating of 4 based on 39 reviews. See all reviews.

Call (865) 690-3550 to reach a resident at American House West Knoxville.

To reach a resident at American House West Knoxville call: (865) 690-3550



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.