Rain Forest Landings

The food was good to begin with. We weren't too happy with the cleaning. They were supposed to check on my loved one more often, and they did not. They are a bit short staffed. It's a nice place but we had concerns.

Rain Forest Landings gets a 5 +++++. Everyone from staff to people who serve the dinner CARE!!!! They all know the people who live there. The facility is beautiful. It reminds me of a ski lodge! The fireplace is wonderful. The rooms have personality in the way they are laid out with shelves, desk and frig areas. Plenty of space. There are many activities for them. My stepmom loves it!! We all do!

The community, seemed to offer multiple daily activities but they might want to try to actively reach out to residents to increase involvement .I liked the inviting ambiance, of the two story tall dining area with all the windows They could possibly improve by checking on residents more frequently to see if they have any issues. Also, they may need to increase the variety at mealtime especially breakfast.

I have been very pleased with Rain Forest Landings. It has been good for my mother. She's not trying to leave. She seems content (more so than she was at home with me). She's eating. All the things you want to see for your loved one. The rate did go up significantly after we moved her in. Our contract is for the previous lower, rate, and I feel the rate we are paying is a good value.

In a workforce environment where people have many options for employment, it is refreshing to enter a building with genuine, welcoming smiles and a staff's willingness to help get our mom in a place that she is cared for by people who get to know her and our family and provide a home that we have developed a great deal of trust in to not only make sure mom is well cared for but that she is busy doing activities that engage her mind, outings that are fun and new friends that keep her company . We often visit and find her hanging out with her friends on the front porch rocking chairs or gone out for lunch. She has more of a social life than I do, lol. The caregivers treat her as they would their own family and it shows. The nurses keep us up to date on her care and are always there to help us understand changes we see in mom. No place is perfect but all I've worked with handled any concerns I have had quickly and we work as a team to give mom the best.

The staff at the community go out of their way to make residents and families feel welcomed and loved! It's wonderful to see the team connecting with residents and going above and beyond to exceed their expectations! The community is clean, warm, bright and all around inviting.

Since moving my loved one in, I have nothing but compliments. I feel like my family member has purpose, which is all I could ask for. The community is great and has been very accommodating with my mother. We were unsure of how she would feel after coming to an assisted living and she loves it there. The staff always do their best to make sure she is taken care of and included. They have all been so warm and welcoming. My family and I are extremely grateful!

Nice rooms. They never deep clean the rooms. Terrible with medication mgmt. Lots of turnover with staff. They attempt to do activities but only a couple of residents participate so it's not fun. Charge to eat a meal in your room.

He is on a heart healthy diet restriction and the kitchen staff caters to him for this so they are wonderful. I feel like I do not have to worry, so that is priceless. If you want to deal with kind people, super amazing residents. If you have any questions and challenges, they are always quick to find the correct person to provide you with an answer very promptly.

The staff and administration are really great to work with. If there is an issue that arises they are really good at responding to the family and the situation. The staff communication is wonderful with the family, they send emails and updates about the community to us. The food is really good here for my loved one.

I thought they were very caring. They didn't a good job with food but I think that was due to some staffing issues. They genuinely cared for my Mom while she was there. They provide different games, crafts and other activities. This is a locked memory care unit. The staff would call, text or email us regarding any care or concerns with my Mom. This location has 3 floors. Memory care is located on the bottom floor.

From the moment I stepped out of my car, I was greeted with a smiling face! Beautiful community inside and out! Residence engaged In a fun pool tournament while others were relaxing while getting a mani pedi!

This is a very loving , trusting atmosphere for a loved one ! Highly recommend this facility to anyone trying to justify making a t easier to leave your loved one in good hands this facility has it all !! lots of activities for the loved ones and what I love about it is they all have so led on their face and the put their trust in the Lord

Camera's wired above vanity in every room bath... Could not believe it!! Would never put my Mother here so somebody could see her ..

I would recommend this community to others based on my experience. This is based on the old management and I have not got a good feel from the new group yet.

We chose Raintree Terrace because of the location and the availability. The room sizes here are bigger than others we looked into, there is plenty of room for his furniture and storage space. Overall, it has been a great experience and I would absolutely recommend.

I had issues with the hospice nurse. She ended up very medicated. They do not have a lot of activities, there were no trips offered. They have a new director and a new activities director so hopefully things will improve.. They only do activities in the Assisted Living not in Memory care. The staff is good and does their best. The issue is with leadership. My mom declined quickly after she moved to Raintree. We did not have good communication with the community.The more experienced care givers got moved to Assisted Living not Memory Care. The nurses are very good but they are spread thin.

I'm a resident here. There is NO assistance during breakfast or lunch. According to the executive director, caregivers are not allowed to help residents during that time. This has been a major point of contention as I was led to believe I could get help 24/7. When I visited, before I moved in, I was offered a room for a certain price. I specifically asked for no carpet because I'm in a wheelchair. The day I moved, I was put in the smallest room they have, with carpet and a mirror that was too high for me to see into. I was told that this room was temporary and they would move me as soon as a larger room became available. It's been almost 5 months and I'm still in the small room. WORD to the WISE: Get everything in writing and don't sign to say you received any paperwork before you actually have it in your hands. I would highly suggest you get a camera too. Raintree Terrace tried to increase my rate by $1,000 without a notice. My room isn't cleaned weekly. Sheets aren't changed, and a few of the caregivers are very disrespectful, staying on their cell phones, refusing care, and cussing. I'm often treated like a misbehaving teenager. So why so many stars? 2nd and 3rd shift have been great, for the most part, after the caregivers who didn't want to help me get in the shower moved to 1st shift.

Recently toured. A wonderful and beautiful place for Assisted Living. Residents and staff very friendly. Unfortunately was disappointed with the Memory Care portion due to small public spaces and the tiny outdoor space for them. (Almost seemed like an afterthought) Which was sad because the rooms and rest of the facility was perfect.

I chose Raintree Terrace for my Dad believing he would be safe and cared for. We chose a Private Memory Care room and I paid $4,680. We made arrangements to have him transported from SC to TN. I changed his room to Semi-Private due to the expense of transport. Raintree was in contact with the Rehab center and also the Hospital he was being discharged from all week before he got there. We were promised there would be a NP there to evaluate him on arrival. All I got was one nurse covering Assisted Living and Memory Care. I trusted she would do the right thing but my father was deceased by 3pm the next day. His BP went into stroke territory but they did not call an ambulance and did not have his meds ready for him. When I got the call the Administrator sent me to the Emergency Room but he never arrived there and I had to go back to Raintree. I believed the girls at Raintree when they said I should chose them and they would take care of my father. They did not and he was dead in less than 24 hours. Do not fall for all the fancy stuff. Make sure there are responsible people who make good decisions. They had a responsibility to call an Ambulance if the situation was beyond what they could provide. No one did. They were provided all the info they needed from the Rehab center and the Hospital along with Dx reports and his prescriptions. They were ill prepared for his arrival. I am sorry I chose Raintree.