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Arbor Terrace of Knoxville

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9051 Cross Park Drive, Knoxville, TN 37923

9.1
Review score
22 reviews
Add review
9.1
Review score
22 reviews
5 star
77%
4 star
9%
3 star
5%
2 star
9%
1 star
0%
See all reviews
8.8
Review score
931 reviews
29 facilities
For pricing & availability:
(866) 374-4058
Arbor Terrace of Knoxville
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Arbor Terrace of Knoxville
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Elizabeth
-
Resident/client
5.0
Perfect balance.
I have excellent service when I need it and complete freedom all the time. I just arrived back from an evening with family and was met at the door with a friendly welcome. I recommend it for anyone, but it’s certainly good for me.

About the facility
Arbor Terrace of Knoxville

Arbor Terrace of Knoxville provides the highest quality of geriatric care and assisted living in the Knoxville, Tennessee area, including innovative memory care designed specifically for those affected by Alzheimer's disease and other dementias. Every resident receives unique and personalized care and attention tailored to where they are and what they need most. At Arbor Terrace of Knoxville, both residents and their families enjoy peace of mind, knowing that the Arbor Terrace staff is providing the best in life €” with a smile.

Senior living options offered

Assisted Living

Memory Care

Pricing
for Arbor Terrace of Knoxville

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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at Arbor Terrace of Knoxville

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Arbor Terrace of Knoxville
Arbor Terrace of Knoxville

9051 Cross Park Drive, Knoxville, TN 37923

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Trinity Hills of Knoxville community exterior
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9.1
Review score
22 reviews
9.1
Review score
22 reviews
5 star
77%
4 star
9%
3 star
5%
2 star
9%
1 star
0%
9.9
Review score
66 reviews
9.9
Review score
66 reviews
5 star
79%
4 star
11%
3 star
5%
2 star
0%
1 star
5%
9.6
Review score
36 reviews
9.6
Review score
36 reviews
5 star
67%
4 star
19%
3 star
8%
2 star
0%
1 star
6%
9.6
Review score
55 reviews
9.6
Review score
55 reviews
5 star
66%
4 star
24%
3 star
5%
2 star
0%
1 star
5%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Amenities
at Arbor Terrace of Knoxville

Healthcare Services

  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • Memory Care
  • Incontinence Care
  • Diabetic Care

Meals & Dining

  • No Sugar
  • Professional Chef
  • Restaurant Style Dining
  • Vegan
  • Gluten-free
  • Meals Provided
  • Low / No Sodium

Room Amenities

  • Respite or Short Term Stays Offered
  • Wheelchair Accessible Showers
  • Wi-Fi/high-speed internet
  • Kitchenette
  • Air Conditioned
  • Ground Floor Units
  • Handicap Accessible

Community Amenities

On-site dining options

  • Café or Bistro

Transportation & parking

  • Complimentary Transportation
  • Resident Parking Available

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • Central Fireplace
  • Outdoor Common Areas
  • Outside Patio
  • Indoor Common Areas
  • Beauty Salon
  • Barber Shop
  • TV Lounge

Recreational areas

  • Movie or Theater Room
  • Piano or Organ
  • Raised Garden Beds

Services

  • Grocery Shopping and Errands
  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping

Languages spoken

  • English

Activities

  • Visiting Chaplain or Priest
  • Other Religious Services
  • Devotional Activities Offsite
  • Jewish Services
  • Mormon/LDS Services
  • Cooking Classes
  • Community Service Programs
  • Activities Off-site
  • Art Classes
  • Brain fitness / Dakim
  • Pet-focused Programs
  • Educational Speakers / Life Long Learning
  • Day Trips and Outings
  • Protestant Services
  • Gardening Club
  • Activities On-site
  • Stretching Classes
  • Trivia Games
  • Catholic Services
  • Devotional Activities On-Site

Reviews

for Arbor Terrace of Knoxville

9.1Review score22 reviews
9.1
Review score
22 reviews
5 star
77%
4 star
9%
3 star
5%
2 star
9%
1 star
0%
The Arbor Company
8.8
Review score931 reviews29 communities
Write a review
A Place for Mom has scored Arbor Terrace of Knoxville with 9.1 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Arbor Terrace of Knoxville has 22 reviews with an average "overall experience" of 4.5 out of 5.
Overall Rating
4.5
Cleanliness
4.8
Friendliness
4.7
Care Services
4.5
Staff
4.6
Meals & Dining
3.6
Activities
4.7
Value for Cost
4.5
A Place for Mom has scored Arbor Terrace of Knoxville with 9.1 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Arbor Terrace of Knoxville has 22 reviews with an average "overall experience" of 4.5 out of 5.
Parent company
The Arbor Company
8.8
Review score931 reviews29 communities
Logo for The Arbor Company
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 22 reviews
Concerned Family Member - Resident/client
Memory Care
December 12, 2023
2.0
Lack of Accountability
I feel some workers care. However, there is a lack of accountability and training for aids. There is a lack of ability or willingness to showcase to loved ones that their family member is being watched and cared for with the fees you are paying. They lack influence in memory care to ensure loved ones are showered per the contract. Arbor does not shower the resident regularly or ensure that they get to the table to eat. The food in memory care is an after thought. These residents still enjoy food. They have no proof that they check on loved ones during the night. They are not proactive in addressing medical issues. The nurse practioner is not very good. The marketing individual cares more about the look of the place than caring for residents. The director is all about the profit and shows no signs of caring. These are loved ones and the family members deserve the comfort and confidence that they are cared for properly. This facility has declined in their care capability.
Cleanliness
3
Friendliness
3
Care Services
1
Staff
2
Meals & Dining
1
Activities
3
Value for Cost
2
Response from Arbor Terrace of Knoxville
December 16, 2023
Thank you for taking the time to leave us this review. We take pride in the high standards we have for the care we provide our residents and are disappointed to hear you have not found this to be the case with your loved one. In order to better understand and resolve the issues you have raised here, our Executive Director, Kelli Johnson, would like to speak with you. Please contact her at your earliest convenience at (865)-670-4111.
Elizabeth - Resident/client
Assisted Living
October 27, 2023
5.0
Perfect balance.
I have excellent service when I need it and complete freedom all the time. I just arrived back from an evening with family and was met at the door with a friendly welcome. I recommend it for anyone, but it’s certainly good for me.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
4
Judy - Family/friend
Assisted Living
July 18, 2023
5.0
Verified Review
Simply the best!
They bent over backward to accommodate my mother-in-law and the staff was excellent at Arbor Terrace of Knoxville! They were always helpful and always cheerful. I would absolutely recommend Arbor Terrace of Knoxville to family and friends!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Dana - Resident/client
Assisted Living
June 16, 2023
5.0
would recommend!
What I like most about the Arbor Terrace of Knoxville are the staff. They are wonderful, the meals that are prepared are good and they offer a lot of different activities for us to do. They have things like Exercise, crafts, movies, guest singers and pianist, what's in the news, Bingo, Brain quest
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Arbor Terrace of Knoxville
June 22, 2023
Hi Dana, thank you so much for your positive comments about Arbor Terrace of Knoxville! Thank you again for leaving us this response!
Anonymous - Family/friend
Assisted Living
March 29, 2023
5.0
Verified Review
Recommended
The staff is great. My loved one's only complaint is the food, he does not like it. Otherwise, everything is wonderful at this facility. I would recommend this facility to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
2
Activities
5
Value for Cost
5
Response from Arbor Terrace of Knoxville
April 12, 2023
Anonymous, thank you for your kind review; we are happy to pass along your comments to the team here at Arbor Terrace of Knoxville. Thanks again for taking the time to leave us this information about your experience. Take care!
Anonymous - Family/friend
Memory Care
February 10, 2023
5.0
Verified Review
Place where she says she belongs
The staff members at Arbor Terrace are so wonderful - we have family that live in the area that visit quite often and they always have a good experience and always talk about how much our loved one feels as if she is part of a community or an extended family. She is very happy and satisfied with the meals and dining service. They have so many different activities going on - they do regular drives out to the country, and they take them to an art museum sometimes which our loved one really enjoys.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Activities
5
Value for Cost
5
Response from Arbor Terrace of Knoxville
February 28, 2023
Thank you for taking the time to share your feedback and this wonderful review! Please don't hesitate to contact us if there's anything more we can do for you or your family.
Anonymous - Family/friend
Assisted Living
October 3, 2022
5.0
Verified Review
Mom loves it
We picked this community, because the staff is more knowledagble, they offered more activities off campus, the pricing was clearer, and they had more options for the level of care provided. My loved one has really enjoyed being there, has made new friend, and is able to socialize more. They are good with checking on my loved one.
Cleanliness
5
Friendliness
4
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Response from Arbor Terrace of Knoxville
October 11, 2022
Thank you so much for your positive comments about Arbor Terrace of Knoxville! Until the next time we meet, take care!
anonymous - Toured community
Assisted Living
September 13, 2022
5.0
Verified Review
Community Tour
Arbor Terrace of Knoxville was my first choice. It was just a beautiful facility. The rooms were very nice. The ambiance and longevity of the staff really stood out to me, as did the friendliness and thoroughness of the person who led the tour. We chose a place that was a little less money and felt more affordable for us, but I'm somewhat questioning that choice now. . .
Response from Arbor Terrace of Knoxville
September 27, 2022
We're happy to her you enjoyed your visit to our community. We hope to be of service to you again in the future!
Donna - Family/friend
Memory Care
August 22, 2022
5.0
Verified Review
Peace of Mind
There is no hesitation to place a loved one here. The care and the longevity of the staff sets the community apart from other communities in the area. The care that my loved one receives is personally geared to them. The staff communication with the family is good. The community sends out updates to the family about what activities our loved one has participated in. They also are prompt to send out and honest about concerns that may be happening in the community
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
5
Response from Arbor Terrace of Knoxville
August 27, 2022
Donna, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Tracy C - Family/friend
Assisted Living
July 19, 2022
5.0
A Beautiful Supportive Place for Navigating the Challenges of Aging
I'll start with a caveat based on some of the other reviews complaining of meals served on disposable plates, etc. Because facilities like this are required by law to take more precautions than most of us during the pandemic & due to staffing shortages that every single industry is facing, you are not going to find ANY assisted living able to serve restaurant presentation type meals on fancy fine dinnerware right now. I've been in healthcare 30 years myself & have never seen more challenges in the industry. Please be gracious.... I would highly recommended Arbor Terrace. I only wish we had known about Arbor earlier. It was hard for Dad to leave his beautiful home - but there was just no way he could navigate the stairs and stay there alone anymore. But not only does he have a beautiful comfortable apartment there, I feel like we have both gained more family members in the beautiful community provided by the Arbor Terrace team. It's not just a place for Dad, it is home & family.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Arbor Terrace of Knoxville
July 27, 2022
Tracy C, your wonderful feedback and rating mean a lot to us. Thank you for sharing your experience! Please let us know if there is anything else we can do for your family; we are more than happy to help!
Chris Judd - Family/friend
Memory Care
May 31, 2022
2.0
Misrepresented
While they have MANY good people working there, who really care about the residents, we were “lied to” and had to move my Mom. I’m sharing this in hopes of preventing others from having to go through the same pains and hassle. Their food and food service was very substandard, which was a BIG misrepresentation, during their sales pitch. Much of it canned and always served on styrofoam with plastic utensils. Their sign in/accountability system is cumbersome and inefficient. And most importantly, they couldn’t seem to pay close enough attention in administering my Mom’s many medicines and because of that, the meds most likely were frequently not working properly. Don’t make the same mistake we made. Look around. There ARE better places in the area.
Cleanliness
3
Friendliness
4
Care Services
2
Staff
4
Meals & Dining
2
Activities
4
Value for Cost
2
Carolyn P - Toured community
Memory Care
October 6, 2021
4.0
Verified Review
Our tour experience
Our family had an in person tour and the tour was fine, but the reason we did not choose Arbor Terrace was because their memory care unit is on the third floor and we just did not feel comfortable with that.
Response from Arbor Terrace of Knoxville
December 21, 2021
Carolyn P, thank you for your review and high star rating; we are happy to pass along your comments to the team here at Arbor Terrace of Knoxville. Have a great day!
Kimberly B - Family/friend
Assisted Living
May 28, 2021
5.0
Verified Review
I would definitely recommend, it is a great place for your loved one
The staff members here are very friendly, and the meals are pretty good. They activities are great, everyone there has been vaccinated so they are able to go out and about. It is a little expensive, but the services, friendliness of the staff and their communication is 100 times better then our previous community and completely worth it.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Value for Cost
5
Activities
5
Meals & Dining
5
Response from Arbor Terrace of Knoxville
December 29, 2021
Kimberly B, we're glad you had such a wonderful experience with us! Thank you again for leaving us this review!
anonymous - Family/friend
Assisted Living
January 19, 2021
3.0
Verified Review
3 on a scale of 5
I would want others to know that part of the reason for my ratings was that they have been quite understaffed since the pandemic. They do not have time to spend with residents anymore so if she needs any type of help it takes forever to wait. The main issue that I have is the food that they serve, they give lots of sandwiches for meals. The food they serve is pretty much just industrial, the quality is not good and it is not freshly made. They are not well balanced and portions are small. I have been taking her meals since she will not eat it. Since covid she has not been able to come out of her room at all so she is not getting any exercise recently whatsoever. As far as the nursing care, they are good and they check on her and make sure she is doing well. They have also been good about communicating with me if there are any issues.
Cleanliness
5
Friendliness
4
Care Services
2.5
Staff
4
Meals & Dining
1
Value for Cost
3
Response from Arbor Terrace of Knoxville
December 29, 2021
Thank you for taking the time to leave this review; we appreciate your feedback! We would like to have a better understanding about your experience. Please reach out to us at (865) 670-4111 at your earliest convenience and we will do our best to resolve this with you.
anonymous - Family/friend
Memory Care
November 30, 2020
5.0
Verified Review
Highly recommend, great caring people
I would highly recommend Arbor Terrace of Knoxville to anyone who is looking. We really enjoyed my dads stay here for his last year of life. The staff members were very friendly and you can tell they really cared about my dad.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Memory Care
July 30, 2018
5.0
I was very impressed with Arbor Terrace. All meds and health updates are entered on the computer directly after the resident has been checked on. This facility has both outside and inside video cameras, many do not. I'm very impressed with the training of all new hires. They have to interview with every department head and have a complete background check. Most of the staff here are tenured and have worked here at least 5 years and many have 10 years of service.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Arbor Terrace of Knoxville
August 6, 2018
Thank you very much for your feedback. We are always striving to be the best, and this goes a long way in helping us understand what we are doing well and need to continue to do in the future. Thank you for taking the time to share your experience.
anonymous - Toured community
Memory Care
June 13, 2018
5.0
I was very imoressed with Arbor Terrace. All meds and health updates are entered on the computer directly after the resident has been checked on. This facility has both outside and inside video cameras, many do not. I'm very impressed with the training of all new hires. They have to interview with every department head and have a complete background check. Most of the staff here are tenured and have worked here have at least 5 years and many have 10 years of service.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Arbor Terrace of Knoxville
June 15, 2018
Thank you very much for your insight. We take great pride in having what we feel is the best staff in senior living today. We are so glad we could meet your high standards!
anonymous - Toured community
Memory Care
January 25, 2018
5.0
Very impressive. The thing that stood out most to me was the long term tenure of many of their staff. They love working here and they love seniors. I think this would be an excellent choice.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Memory Care
April 20, 2017
5.0
Verified Review
Care for family
We toured this community and we were so impressed with the menu. We liked the staff and the community were very clean and maintained. They had great entertainment when we toured the community. This is a nice community. Families might want to see the community for the care and the cost. They did not have a lot of men at that this community. Families might consider a tour of this community
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Arbor Terrace of Knoxville
April 27, 2017
Thank you for touring our community and for your comments. Your feedback is very important to us and if there is anything we can do in the future for you or your loved one, please let us know. Tami Cumings, Senior Vice President of Sales
anonymous - Family/friend
Memory Care
September 1, 2015
4.5
Verified Review
We are pretty pleased with it so far.
We are pretty pleased with it so far. All the people we initially made contact with, seems to be real enjoyable to work with. They are very open about things. Seeing the staff's interaction with the residents, seems like more of a family than just a job. The other residents seem to be pretty welcoming. He loves the food there. They have him going from one activity to another, and they keep him pretty busy. They were pretty similar in price to everything.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
Viewing 1-20 out of 22 reviews

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Frequently Asked Questions
about Arbor Terrace of Knoxville

Arbor Terrace of Knoxville offers Studio and 1 Bedroom. Learn more.

A Place for Mom has scored Arbor Terrace of Knoxville 9.1 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (865) 276-8219 to reach a resident at Arbor Terrace of Knoxville.

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5 star
50%
4 star
23%
3 star
15%
2 star
4%
1 star
8%
Studio, 1bd, 2bd, Semi-Private
Providing Assisted Living and Memory Care to the Knoxville area.
Photo of StoryPoint Knoxville WestCommunity badge

StoryPoint Knoxville West

8501 S Northshore Dr, Knoxville, TN 37922
Starting at $X,XXX+ monthly
9.9
Review score
66 reviews
9.9
Review score
66 reviews
5 star
79%
4 star
11%
3 star
5%
2 star
0%
1 star
5%
Studio, 1bd, Semi-Private
Welcome to StoryPoint Knoxville West! This isn’t just a place to reside — it’s a place where our community members truly shine, and we are glad to share this experience with them. Our senior living options include assisted living and memory care. Throughout each service level, we strive to make...
Oakwood Senior Living community exterior

Oakwood Senior Living

232 E Churchwell Ave, Knoxville, TN 37917
Starting at $X,XXX+ monthly
3.0
Review score
21 reviews
3.0
Review score
21 reviews
5 star
52%
4 star
38%
3 star
10%
2 star
0%
1 star
0%
Studio, Semi-Private
Oakwood Senior Living located in Knoxville, Tennessee provides seniors with the memory care that they need in a great location. This assisted living community offers seniors a great place to call home. Knoxville offers much to do and see. Guests of our residents will enjoy spending time at the...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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