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HarborChase of Villages Crossing

13517 NE 86th Court, Lady Lake, FL 32159

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HarborChase of Villages Crossing community entrance
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Anonymous - Loved one of resident/client
4.0
They need more staff and better staff

In the area, it's about as good as you're going to get - but you need to understand that they have the same problem as everyone else which is a shortage of staff. They are understaffed, but everyone is and it's hard to get staff especially in this type of environment. It is a good facility, they just struggle because of their staffing situation. 90% of the staff I love and I have recommended the facility to a couple other people, one of which has moved their loved one in. My biggest complaint is that since Covid they have pretty much stopped activities. For whichever reason, they are having difficulty finding someone to take care of that aspect. They had an activity director, she was doing very well and people liked her, but they moved her to memory care. If you're loved one isn't in memory care, then those activities wont appeal to them like making bookmarks with paper & glue, bingo or coloring - and that's it. They used to have painting classes and daily activities through bus outings. That's one of the only disappointments and one of the biggest complaints they have, everything else is okay.... Read more

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About the facility HarborChase of Villages Crossing

Enjoy grand luxuries at HarborChase of Village Crossing — a resort-style community offering assisted living and memory care services. Located near several stunning lakes and other natural recreational areas, HarborChase of Village Crossing allows residents to experience state-of-the-art amenities and services while residing in a peaceful environment, surrounded by nature. Residents can play with their pets in our charming outdoor courtyard, or relax in our on-site salon and spa. Fill your life with meaningful connections and joyful memories at HarborChase of Village Crossing.

We strive to create a welcoming and inclusive environment for all residents, no matter their race, religion, or level of need. We offer a continuum of care services that are tailored to fit each resident’s individual needs and preferences. With customizable rooms, chef-inspired entrees, and around the clock services and amenities, we are confident that you’ll enjoy life at HarborChase of Village Crossing.

Community Services and Amenities

We recognize that you’ve spent your life providing and caring for others. Now, it’s your turn. Our professional chef and culinary team prepares delicious, nourishing meals every day. A variety of menu options are available and each dish is created with fresh, locally grown ingredients. Enjoy your meal in our chic dining hall...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
HarborChase of Villages Crossing is a community within Harbor Retirement Associates LLC properties. See all Harbor Retirement Associates LLC communities.

Pricing for HarborChase of Villages Crossing

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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1 Bedroom
Starting at
$XXXX
/mo
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2 Bedrooms
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at HarborChase of Villages Crossing

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
Medication Management

Meals & Dining

Meals Provided
Anytime Dining
Guest Meals
Professional Chef

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units

Facility Amenities

Dining

Bar or Pub
Café or Bistro
Private Dining Room

Transportation & parking

Resident Parking Available
Complimentary Transportation
Uncovered Parking

Pets

Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Main Street Shops
Indoor Atrium

Recreational areas

Billiards Lounge
Fitness Center
Game Room
Golf Course or Putting Green

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community
Enclosed Courtyard

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Art Classes
Cooking Classes

Reviews for HarborChase of Villages Crossing

3.8
Write a Review

Cleanliness

4.1

Friendliness

4.2

Meals & Dining

3.5

Care Services

3.8

Activities

3.7

Staff

3.4

Value for Cost

3.5

Overall Experience
7
11
1
1
2
Date Submitted
2
5
10
22
Reviewer
0
15
7
0
Care Received
8
0
1-20 of 22 reviews
Sort by

4.0
Anonymous - Loved one of resident/client
Assisted Living
August 3, 2022
Verified Review
They need more staff and better staff

In the area, it's about as good as you're going to get - but you need to understand that they have the same problem as everyone else which is a shortage of staff. They are understaffed, but everyone is and it's hard to get staff especially in this type of environment. It is a good facility, they just struggle because of their staffing situation. 90% of the staff I love and I have recommended the facility to a couple other people, one of which has moved their loved one in. My biggest complaint is that since Covid they have pretty much stopped activities. For whichever reason, they are having difficulty finding someone to take care of that aspect. They had an activity director, she was doing very well and people liked her, but they moved her to memory care. If you're loved one isn't in memory care, then those activities wont appeal to them like making bookmarks with paper & glue, bingo or coloring - and that's it. They used to have painting classes and daily activities through bus outings. That's one of the only disappointments and one of the biggest complaints they have, everything else is okay.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

1

Staff

4

Value for Cost

3.5


4.0
Jennelle E - Toured community
Assisted Living
May 17, 2022
Verified Review
My tour review

This community was just not appropriate for my loved ones condition. The tour was great and I was able to see everything and I got all of the information that I needed from the community. It was just not the right fit for what my loved one needed.


2.0
Barb R - Loved one of resident/client
Assisted Living
February 8, 2022
Verified Review
Very disappointed

There is a major lack of communication not only between management and the employees, but between the employees and the residents. My sister was found outside in the cold between 2 cars, they were more concerned about the scratches on the cars than her well being. When I asked the nursing staff about it, they said that I would need to ask the nurse who was on staff when it happened. I ended up hiring extra care to come in for 8 hours a day. Due to our experience, I would not recommend to other families who are looking.

Cleanliness

3

Friendliness

3

Meals & Dining

2

Care Services

2

Activities

3

Staff

2.5

Value for Cost

2


3.0
anonymous - Loved one of resident/client
Assisted Living
January 6, 2022
Did not deliver on promise

It was promised that my mother would have a catheter and be kept comfortable after a hip fracture. We visited and not only was my mother found in her own urine, (no catheter), nurses do not have proper equipment to turn a patient with hip fractures. This resulted in my mother having to go to the emergency room.

Cleanliness

2

Friendliness

5

Meals & Dining

4

Care Services

3

Activities

2

Staff

4

Value for Cost

2


4.0
anonymous - Toured community
Memory Care
December 21, 2021
Verified Review
Tour of HarborChase

We had a good tour with HarborChase, all of the staff were friendly and helpful. We decided against this facility because it had an elevator and we thought mom would get confused.


5.0
anonymous - Toured community
Memory Care
August 9, 2021
Verified Review
My review of HarborChase of Villages Crossing

Our family had an in person tour and the experience was great. The director we met with [name removed] was awesome, she did a great job showing us the community and the nice amenities they had. The community is beautiful, but we knew in the long run it would be better if our loved one moved to NJ, instead of staying in FL, which is the reason we did not choose this community.

Response from HarborChase of Villages Crossing

August 31, 2021

Thank you so much for taking the time to review us. We’re glad you had a great tour and enjoyed our beautiful environment and amenities. If plans change, we’d love to have your loved one as a part of our community. Thanks again for your review. We wish you and your family all the best!


4.0
anonymous - Toured community
Assisted Living
July 13, 2021

We are looking for a place IN the Villages. Very nice! Price for food is separate. Age in place is great too.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from HarborChase of Villages Crossing

August 31, 2021

We appreciate you taking the time to review our community. Make sure to connect with us on social media to stay in touch!


5.0
Barbara - Loved one of resident/client
Memory Care
April 27, 2021
Verified Review
Very Satisficed

The nursing staff was very nice. I wish I would have been able to see my loved one in their room; however, due to the pandemic restrictions, I understand. The nurse was helpful in helping keep my loved one and I in contact via phone. The community had a designated area for activities for the residents.

Cleanliness

No data collected

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

No data collected

Staff

4.5

Value for Cost

No data collected


1.0
Anonymous - Loved one of resident/client
Assisted Living
March 11, 2021
Verified Review
Stay Away From Here

I would tell others not to place your loved ones here. The nurses aides were cruel, shamming. The administrative team wouldn't take care of my loved one. The care was absolutely horrible. There was no communication and there is high turnover with all staff. The staff at the front desk were always nice though.

Cleanliness

No data collected

Friendliness

1

Meals & Dining

No data collected

Care Services

0.5

Activities

No data collected

Staff

0.5

Value for Cost

0.5


4.0
anonymous - Loved one of resident/client
Assisted Living
February 17, 2021
Verified Review

Ratings answered above

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

4

Staff

No data collected

Value for Cost

3


5.0
anonymous - Loved one of resident/client
Assisted Living
January 25, 2021
Verified Review
My review of HarborChase

We chose HarborChase of Villages Crossing because it was within our budget and everything else also seemed good. She is in a 2 bedroom that was meant to be shared so good size for her. The second bedroom acts as a living room so it worked out nicely. Overall, the staff is very friendly and I know they do take good care of her.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

No data collected


4.0
anonymous - Toured community
Memory Care
November 5, 2020

Excellent tour with [name removed] of the memory care unit. She provided us with necessary and important information about the way this process works and what can be done to ease the transition.The facility was lovely with big, bright areas for the residents to enjoy. The rooms are a nice size with plenty of room for belongings. Would highly recommend a tour of HarborChase if you are looking for a place for a loved one.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


1.0
anonymous - Loved one of resident/client
Memory Care
November 10, 2018
Verified Review
VERY UNHAPPY

Did not like Harbor Chase. Have sinced moved my husband to a better memory care facility. Harbor Chase Memory Care is more interested in profit than proper care for the patients. It was uncomfortably cold all the time, not much in the way of activities and they were to repetitive, my husband got no help with his meals so I would have to be there all the time to feed him! Meds were being distributed by aids who were not certified to do that and there were always mistakes! I supplied all of my husband’s medications because we have a good prescription plan. But I have been receiving bills from the pharmacy that Harbor Chase uses to order meds. Twice I have brought these bills to the head nurse at Harbor Chase and nothing has been done. So up til now, I have received 5 bills and I do not intend to pay them! And it has been 4 months since I removed my husband from there. I took him out after 6 weeks of being totally disgusted! The halls where the patient’s rooms are always smelled like urine! Laundry was often neglected so I was taking my husband’s laundry home and doing it myself. I strongly recommend that if you are looking for a good care facility, THIS IS NOT IT!

Cleanliness

3

Friendliness

4

Care Services

2

Activities

2

Value for Cost

2.5

Response from HarborChase of Villages Crossing

January 16, 2019

Thank you for taking the time to share your thoughts. We appreciate you initially choosing HarborChase for your husband. We are, however, sorry to hear that our community was not a good fit for him. At HarborChase, the safety, security and comfort of our residents and guests is always of paramount importance to us. In addition, we adhere to strict guidelines for health and cleanliness. We are not able to discuss specific resident cases publicly, but we would be happy to meet with you if you’d like to discuss this situation further. Regardless, we wish you and your husband the best.


5.0
anonymous - Loved one of resident/client
Memory Care
May 30, 2017
Verified Review
They Are Happy Together

So far we happy with my in laws being here. I thought the staff were great. The communication is good with us. I was pleased with how all things were handled when we went to visit them. We liked the idea that they would be together and their dog was allowed to move in too. The best fit for their situation is here.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from HarborChase of Villages Crossing

June 13, 2017

Thank you so much for taking the time to review us! We’re glad that you chose HarborChase for your in-laws. We’re happy to hear that your initial visit went so well and that the move-in process went smoothly. We’re also glad that your in-laws are enjoying our pet policy. We understand that pets are important family members, too. We especially appreciate the kind words about our friendly, caring and hardworking associates. Every day, they are sincerely focused on providing the absolute best in senior care. Again, we thank you for taking the time to review us. We look forward to serving you and your family for years to come!


5.0
anonymous - Loved one of resident/client
Memory Care
January 25, 2017
Verified Review
Very Good Experience for Us Here at this Community

Everything is working out very well for my husband since his move to this community. This is a nice facility, they do a great job with keeping everything nice, and well maintained. They have a lovely staff, they are taking very good care of him, and his needs. I gained a peace of mind knowing she is safe, and in a good place. I would recommend this community, it has worked out very well for us.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from HarborChase of Villages Crossing

July 11, 2017

Thank you very much for your recommendation and five-star review! We’re very happy that you and your family decided to choose HarborChase for your husband. We sincerely appreciate the kind words about our well-maintained community and our dedicated and attentive associates and care partners. We’re thrilled to be able to provide you with some peace of mind, knowing that your husband is safe and in good hands. Again, we thank you so much for taking the time to rate us. We truly look forward to serving you and your family for years to come!


4.0
anonymous - Toured community
Memory Care
January 5, 2017
Verified Review
Good Tour, Very Nice Place

I had a good tour of this community. It is a very nice community with kind people. The community looked good. From what I saw everything looked nice and well-kept. The staff I came across was kind and welcoming. The experience went well, but it was to expensive for us.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from HarborChase of Villages Crossing

July 7, 2017

Thank you so much for taking the time to review us. We’re happy to hear that you enjoyed your visit and we sincerely appreciate the kind words about our beautiful community, friendly residents and welcoming associates. One of the features we’re proud of at HarborChase is the tremendous value our residents and their family members receive. Every day, our residents enjoy innovative health services, delicious dining options and housekeeping services. Again, we thank you for your review.


4.0
anonymous - Loved one of resident/client
Memory Care
December 1, 2016
Verified Review
Very cheerful people!

The staff is excellent here and do a really good job. My husband loves the food that they serve. I love that they offer a tremendous amount of activities for the residents. My husband enjoys the exercise and the trivia games. What brought me here was that they had the brightest and most cheerful people than any other memory care area that I had seen.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from HarborChase of Villages Crossing

March 31, 2017

Thank you so much for taking the time to rate us. We’re so happy that you and your husband chose HarborChase, and we sincerely thank you for your kind words and compliments about our community. We’re glad that you are enjoying the chef-prepared food and the wealth of activities available daily through our Life Enrichment Program. We especially appreciate you recognizing our associates and care partners. Every day, they strive to make a difference in the lives of our residents and their families by providing nurturing care that truly transcends the expected. We thank you again for your review and look forward to serving you and your husband for many years to come.


4.5
anonymous - Loved one of resident/client
Memory Care
September 28, 2016
Verified Review
Mom's Good Care

This community is very nice. The staff is outstanding and very helpful with mom. The activities are available for her. The food is very good. I would recommend this for others.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5

Response from HarborChase of Villages Crossing

October 12, 2016

Thank you so much for taking the time to rate us. We’re so happy that you chose HarborChase for your mom, and we certainly appreciate the wonderful compliments about our chef-prepared food and the wealth of activities available daily through our Life Enrichment program. We especially appreciate the kind words about our dedicated associates and care partners. Every day, they strive to provide you with the very best in senior living. Again, we thank you for taking the time to review us and we look forward to serving you and your mom for many years to come!


3.5
walt - Loved one of resident/client
Memory Care
September 23, 2016
Verified Review
More personalized accomidation

My father is currently in memory care. He is borderline and could do okay in assist living where occasional help is offered. The facility is new, clean and comforting. Food is generally okay as well. Because he is still cognizant, more interactive outside activities would be enjoyable. It was just a few months ago that he was attending Rays games with a group. HC needs to be able no accommodate his participation in assisted living off site activities.

Cleanliness

5

Friendliness

4

Care Services

3.5

Activities

3.5

Value for Cost

3

Response from HarborChase of Villages Crossing

October 10, 2016

Thank you so much for taking the time to rate us. We’re so happy that you chose HarborChase for your father and we appreciate the kind words about our chef-prepared food as well as our clean and comforting community. We appreciate your concerns about the activities offered through our Life Enrichment Program and will share your feedback with the rest of the team. They are focused on providing a wealth of activities every day and strive to make sure there is always something for everyone. Again, we thank you for taking the time to review us and we look forward to serving you and your family for many years to come.


4.0
anonymous - Loved one of resident/client
Memory Care
August 5, 2016
Verified Review
Perfect fit for my wife!

My wife is doing very well considering her health. The staff are very caring and do a great job caring for my wife. She enjoys the variety of foods offered. I take her to the assisted living dining room and she enjoys the restaurant atmosphere. The community offers many activities that my wife enjoys. They bring is different musicians, bands, and singers. They also offer field trips to get out into town.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from HarborChase of Villages Crossing

August 15, 2016

Thank you so much for taking the time to rate us. We’re very happy that you chose HarborChase for your wife and we’re thrilled to hear that it has been a great experience so far. It sounds like she has really been enjoying the wealth of activities offered daily through our Life Enrichment Program. We also appreciate the kind words about the dining venues and delicious chef-prepared food offered through our Chef’s Fare Dining Program. We’re especially grateful that you singled out our dedicated staff of associates and care partners. Every day they strive to provide the very best in senior living care and services for our residents. Again, we thank you again for your wonderful review and look forward to serving you and your family for many years to come.


Viewing 1-20 out of 22 reviews

Neighborhood around HarborChase of Villages Crossing

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Frequently Asked Questions about HarborChase of Villages Crossing

HarborChase of Villages Crossing offers 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

HarborChase of Villages Crossing has received an average review rating of 3.8 based on 22 reviews. See all reviews.

Call (352) 350-7088 to reach a resident at HarborChase of Villages Crossing.

To reach a resident at HarborChase of Villages Crossing call: (352) 350-7088



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.