HarborChase of Palm Beach Gardens

When my husband moved into HarborChase of Palm Beach Gardens, no one was there to take him on a tour and explain things to him. The one excellent employee was the maintenance man, he was incredible. I would never have anyone go to a Memory Care facility on a Friday. We had a big issue with mismanaged medications. As a result of med mismanagement, my husband did not sleep. He would roam around at night, so they had me get him a personal 24 hour aide. They did not take any responsibility for the mismanagement of meds, which I believe led my husband on a quick downward spiral. He was a resident at HarborChase for a very short time before he passed away. I would never recommend HarborChase of Palm Beach Gardens to others.

Very friendly staff, newish facility so well maintained, very clean, etc and with good back up power (hurricanes). Extended care license. I would recommend to others.

What stood out to me at this facility was the staff was very warm and welcoming. I could 'see' my mom fitting in well here. I don't have a single negative thing to say about HarborChase. Very happy with my decision. The staff is amazing. The facility is beautifully decorated. They have great entertainment.

I have an extra nurse with our person for part of the day. I think the nursing attention could be a little bit better than it is, including responses to questions and concerns. But otherwise it's okay.

my loved one was in bad shape with Alzheimer's, so there wasn't much the staff at HarborChase could do. they did their job, and they did what was expected of them. overall, it was an okay experience.

I have had my mother there for nearly three years and at first was a little concerned when things went missing like remotes or the cleanliness of the room. Overall I knew this was a safe place for mom. I knew they would do what was needed to protect and monitor her health. I was really annoyed that I wasn't ever cued to get more incidental or the sheets weren't being changed or as she became incontinent mattress wasn't protected. A lost comforter was also a cause for concern. Well after the come to Jesus meeting, we concluded the comforter was for ever misplaced. The management make it clear to go out buy what was missing and they would credit the bill in fact exceeded my expectations. In the most recent hire the director over the nursing care has stepped up the services. Mom being a diabetic she has arranged to have an endocrinologist to make onsite visits, beside the podiatrist in short they are making the care of mom much easier on myself. Julian

Overly physical handling of residents by CNA staff and unresponsive executive administration. Run away from here fast! This place looks pretty but during the last Influenza season, seven residents died. The flu was left to spread even after hospital confirmed the 2 influenza cases.People were not separated sick from healthy with no precaution including not allowing facemasks for the staff. Do not trust the executive director he does not follow through on anything, his only mission is numbers, number, numbers !Sales will lie and promise services nonexistent. Run fast!

0 stars ! Disgusting ! My loved one was incontinent, they left him often soiled along with leaving his unsanitary garbage in the room. His dirty clothes were often left in his laundry permeating disgusting odor in her room. They left sharp rectangle tables that residents were often tripping and seriously injuring themselves and would not remove them. They often leave people in their room for hours including finding my loved one left for over 4 hours on several occasions. They often miss meals without checking on them. The nursing staff leaves the residents floor vacant for hours while eating and then leaves the floor to go upstairs and then leaves again to dispense medication on the other side of the building leaving residents unattended during emergencies. Nurses even shut off the lights and often their is no radio or any way to contact a nurse witnessed during an emergency. My loved one had many bruises on her arms from the rough handling of the CNA's that treat the residents inappropriately. Its funny how their is not one bruise since he left. Their only form of entertainment is to sit everyone in front of a Computer -TV, no field trips and no activities. This place is not fit for a dog.

Care services and activities are not specifically tailored for my husband needs. It seems that activities for residents with other necessities are fair

This was the Taj Mahal of Assisted living. I want to live there. The place is so beautiful. The dining room has many different rooms inside and outside. We were invited for lunch. Food was amazing. The utensils were real silver. If you can afford the high price, this place was awesome

Place is horrible! Placed my father there and everything they promised they did not provide. No follow up with Administration on problems submitted. Doesn't give medication as prescribed. Supposed to check on residents every two hours, it took them hours to notice that my father was not at dinner and when they finally went to "check" on him they found him hurt and in pain on the floor in his room. Requested that he be moved to a double room for months now and it still has not been done! Filed two complaints with the Florida Agency for Health Care Administration. Do you due diligence and do research on these facilitates!

The man gave me a tour here and I just knew it was a perfect fit for my mom. He showed me all around its brand new and beautiful. Clean as a whistle. Mom is 93 and has become a whole new person here. She is meeting friends she gets up and around and don't just stay in her room. They have lots of daily activities she can enjoy. The food is good and mom can be fussy at times about her food. She is in the memory unit and it is a locked unit but they can go out into the lovely area outside to sit in the sun with a staff member. I would 100% recommend this beautiful place The decor is gorgeous and flowers are out.

I am happy with this community and the staff are very nice. The food is good and they offer a lot of nice activities. This is a brand new community and the rooms are beautiful. There is a nice patio area and the community is nicely furnished. I would highly recommend this community.

I had the pleasure of visiting with the team at HarborChase of Palm Beach Gardens, and I have to say they were very welcoming and made me feel right at home. Although the community is not open yet, they have beautiful staging areas where you can see the fabrics and finishes that are being used in the community. Great location!