Brookdale West Palm Beach

The appearance seemed dated.

The staff members were very very helpful and kind to our loved one during her stay, unfortunately our loved one needed more care so we had to move her but the nursing team would call all the time with updates regarding our loved one which we really appreciated. Brookdale seemed to hire really good and qualified people, and their rehab center was much better than the actual rehab center our loved one had to go to for awhile. The staff here deserve all the compliments for their amazing work. The facilities, surroundings and apartments were very very nice, extremely clean and well taken care of. We were very impressed and when the time comes I would not mind moving here myself. The social activities were wonderful, and when you walked into the main lobby it was like walking into a resort hotel, everything was decorated so beautifully. The value for cost was within reason, and their top priority was keeping the residents safe, and keep them healthy.

I wish the landscaping was a bit better at being taken care of. The community went through a renovation recently and it is beautiful. The food is appropriate for the residents. They have activities for the residents to to engage in with others.

The staff members here is what makes Brookdale West Palm Beach a great place. We really like this community and in the beginning our loved one was having difficulties transitioning but the people there were patient and now she is flourishing. The community is well kept, we think the meals are good, the quantity and quality are decent. The activities are coming back, the other day they had three different things for the residents to participate in. Our loved one enjoys playing dice and signing to karaoke.

We chose Brookdale West Palm Beach because my uncle really liked it from the beginning, ti was the first place we looked at we did not have to go anywhere else. He felt this would be the best fit, it is very pretty and homey. He has a 1 bedroom apartment and it is very nice size for what he needs. It has been under construction so the outside may deter you, but the inside is beautiful. You do have to sign in, and when I go in the administrator is always around and willing to talk. He is very happy here at Brookdale and he raves about the food. I would recommend them to others who are looking.

The units are very small. The staff are little slow to work with mentally. They have card games, transportation to shopping, and a few other activities for the residents to choose from. The food is great for my loved one; unfortunately you have to go to the dining room. Unless it is delivered to your room and then it is expensive.

The community recognizes my loved one and they also recognize me when I visit. I had my loved one to ask one of their friend's to come to this community to allow my loved one to have another friend here. There is a new Brookdale that exists in Arlington Virginia and they will allow my loved one to stay a week to see their grandchildren there.

The activities director was phenomenal, we would give him a five out of five stars. The director of this community was wonderful, she was really good to our family and any time we needed anything she would get it taken care of. the house keeping staff were very nice, and the individuals who worked in the dining hall were great also. However, the food at this community was horrible. The portion sizes were fine, and they did offer a nice variety, but the it was just poor quality. The overall value of this community we would have to say is pretty good. Our loved one had a wonderful apartment, it had a washer and dryer, a full kitchen, and a nice spacious walk in closet. They have huge screened in patios, and hers was able to overlook the pool and the lake. The layout was just beautiful. The only issue we had was when she first came to the community she did not have a good welcoming experience. There was no staff member to take her around and show her where everything is, it was just another resident.

Due to the Covid-19 virus there are no activities open at the present time but once this is over I think there will be so much to do. I love my apartment. The food is very good and I'm told will be even better once they open up the dining room again and get the new kitchen up and running. The staff is very friendly and helpful. I'm very happy to have chosen Brookdale at West Palm Beach.

Old facility. Dated Décor. Depressing atmosphere. Terrible Location.

Visited Brookdale WPB. I received an overview of this facility and realized that it was not what I was looking for. One building containing Ind. Living. Assisted Living and Memory Care. Different floors but still one building. Great Location but still not for me.

The common areas of this facility were what I considered "typical" for the small town we're from in the northeast - needed updating and some repair work, and the lobby doubled as a "hanging out" space for residents since there's not much public space. If you were in need of a facility truly in West Palm, this would be the best bet from what we saw. We met a few residents who seemed happy enough. The pool looked inviting, and the grounds were lovely. My son was excited that they stock the pond, so he could have gone fishing with grandpa. But none of us were thrilled with the quality of the apartments - it was "damp motel" quality, and the hallways were dark and so tight there's no way two wheelchairs could easily pass each other. This facility did not offer a "shelter in place" option as newer facilities (built to the new standard) offer. In fact, the apartments did not seem very handicap-accessible overall (this community was retrofit to be an Assisted Living facility, and it's evident.) The library was nice, and the shared computers located there were up to date technology-wise. This facility has no Memory Care option, so should that be needed later, you'd have to move your loved one. Ultimately we went with a new, large facility in a far suburb that simply offered more for exactly the same overall costs.

I gave 2000.00 plus first month rent,when I became a resident. Due to an incident that occurred while playing cards,was asked to leave facility. I was assaulted and humiliated ,Brookdale staff in no way came to my aid. Having no choice left facility with no argument. . I wanted my money back. They admitted that they had never thrown anybody out, In the past,therefore I insist that they give my 2000.00 back and they will not do it,I am hoping that a lawyer sees this and help me. The administrator of Brookdale is not qualified and incompetent. Be careful you can not sue Brookdale .The best you can do is arbitration, I feel like a lawyer can help me win this case. BEWARE!

This was my first experience with viewing an Independent Living Facility. I was impressed by the amount of activities available to residents. I was impressed with the size of the apartments. I had lunch which was delicious and met some of the staff.

ALL ROOMS ARE ACCESSIBLE, FOOD IS VERY GOOD, AMPLE SELECTION OF ENTRIES. AMPLE ACTIVITIES AND ENTERTAINMENT, NICE GROUNDS,

I really appreciate on all the help that their staff has given me.[Removed], the health and wellness coordinator is very responsive. When I email the nursing staff, I usually receive a quick response. They always give me updates concerning my loved one’s appointments and anything going on during the day that they feel they should let me know about. In the main office, the resident coordinator and office staff are very helpful and knowledgeable. I feel like they were willing to work with us getting everything coordinated with my loved one’s personal doctor and were very helpful with the transition. The dining experience is top notch. There is a culinary institute in their kitchen so the food is fantastic. When I went to visit my loved one they were nice about me eating with him in the facility. There are lots of options on their menu that changes daily. There are at least 3-4 options for the main entrees and 3 different desserts on the menu each day. They are very good with their cleanliness too. Their main club house area is pretty nice. They provide entertainment, art and craft activities, and musicians come in and plays for the residents. One factor that really helped us decide with this location is the friendliness of the other residents. They love it there and hearing it from their perspective on the facility definitely helped.

If you have an elderly loved one that is living with you, you are not doing them any favors keeping them in your home. God forbid that something happens to them where they would need skilled nurses and professional medical personnel, you cannot provide it. Having my relative at this facility has given me a great peace of mind knowing that she is somewhere safe, comfortable, and there is a knowledgeable medical team there if it is needed. Another thing that is great is that they keep everyone constantly monitored in case something goes wrong. In the units, there is a button that they would have a push by a certain time, if they don’t push it then they will try to call you, if you don’t pick up they will then try to find you. Moreover, they are required to wear a “life alert” type button around your neck. For the most part the care team is going a good job. However, there are times where they seemed a bit short staffed. Occasionally they will take some time to get back to you. Another thing I would say that they could improve on is the wait staff in the kitchen. Sometimes there are inconsistencies, there are times where you will receive your food right away and others there will be slow service. However, the food there is great. It’s like basically like eating at a restaurant. They serve fish three times a week and I had their crab cakes one time while I was dining there. My mother is getting a more well-rounded diet there than she did before living at home. Here she is eating more things that you should eat and at this location you get two meals a day. They do a good job at keeping the facility clean. The housekeeper comes in once a week to organize the resident’s units and if you have clean linens they will make the bed for you. There are also many activities offered here. They show movies, they have outings, and transportation to take you shopping or doctor’s appointments. The other tenants that are there are friendly too. Picture it like a high school, there are bound to be clicks a long with maybe one or two people that you wouldn’t want to hang around with.

I did a 2-week respite stay here to see if I would fit in if I moved here. I liked the staff and they treated me well, they told me about the different activities, none of which I liked and they made sure I came down for my meals with the other residents. The food was fair but it was depressing as some of the residents were friendly others just sat around doing nothing. I finally decided that I would be better off in my own home with caregivers for now.

Toured here yesterday also. Not impressed. Pricing is much higher, and based on each and every extra service. Did not show me the ALF, just the independent area which was very congested, needs a lot of "cosmetic" work done, both inside and outside. Have to go outside from your building to main building to get to dining room. Just not appealing to me.

Our family liked the congenial staff, Dining director talking with us . U could Tell he has great pride with his meal planning. Uses local ingredients. Also the facility provides swimming Plus wi bowling which hits my father interest. His apartment Is spacious with new carpet and Freshly painted. Staff seems concerned With the care for each resident.