Brookdale Palm Beach Gardens

My mom's move-in was a little rough. He room had a major leak in it so they moved her into a temporary unit until they could fix it. That took about 3 weeks or so. Everything is clean, but she said there was a slight smell that she's not used to. Not sure what it was but she hasn't complained about it since she first mentioned it. She likes the staff and says everyone is so nice. My mom was struggling with medication dosing before she moved in. Since Brookdale has taken over administering her medication, she is doing so much better. She is enjoying her meals. She is enjoying playing Dominoes and I'm sure other games as well. Great value for the cost. Plus her room has been renovated so that's nice as well

Obviously, the pandemic impacted your entire industry. The constant turnover has been a huge problem. The rate increases every year and the services decline every year. Most of the staff is helpful, but management tends to give “lip service” and that is annoying.

They did not deliver on what they promised. If a resident is independent, it's a good enough place. If a resident requires assistance with daily living activities, they are not staffed for that. Additionally, the staff is paid very poorly, which probably is the reason some people work there had such a poor attitude, and weren't very helpful or kind. The staff members that cared, or few and far between, but they were excellent.

We are happy with the services offered at Brookdale. They recently have gone through a lot of turnover. We are hoping this is a positive thing. Mom was promised an Ambassador and we still haven't received one. This made her transition quite difficult. She has complained the most about the quality of food and the dining experience.

In general, I did not care for the experience of having my significant other in their memorycare facility. The only good thing was that I was able to stay overnight to calm her down. I am glad that her son and I were able to place her in a better facility.

I would recommend you look around at all the communities to find the right fit for you. I would also recommend you read everything thoroughly and understand it all before signing the documents. There are two meals a day, (breakfast and dinner). The breakfast meal is served 7 am to 9 am, and it would be nice if this could be extended until 10 am. The quality of the food is good. The dining service is very slow, as it can take 45-50 minutes to get our food.

My loved one lived here previously (Independent Living) and it just wasn't a great experience. They said they do light housekeeping, but it wasn't ever done. The food was just ok, not great, they did offer some activities. Overall, it didn't work out and we decided to move her elsewhere.

Brookdale was great until I went into memory care., VERY sad environment.

Our family had an in person tour and it was a really nice tour experience, very friendly staff and clean community but it was almost a little to cruise ship like for our loved one

I toured Brookdale Palm Beach Gardens, it was fine and our tour was great. The Admissions Sales representative was wonderful. Because I had been to their St. Augustine location first, I didn't like that the hallways were much narrower at Brookdale Palm Beach. What I liked about St. Augustine is that it had a big, wide open hallway in memory care. I went down a long hallway in Palm Beach with rooms on both sides and it looked too hospital-like. Of course there was a desk for staff in the middle. The activities looked good, and it had a nice outdoor garden area for residents. It was nice and the individual units were nice when they showed me a room. It's just the hospital look when you first walk in, is what turned me off.

When it comes to the meals and dining experience it is poor service and cold food if/when you get it. They are having transportation staffing problems, but they are doing the best they can with that. The staff is accommodating.

This was a great community. The unit they showed us was a little smaller and not available for my loved ones at the time.

They have been having issues like the rest of the country hiring personnel after covid. They try very hard but the dining staff is short. The director works hard at trying to make improvements there. The activities are good. Again staff changes and dealing with after covid issues. Its been challenging. But if mom calls the concierge desk for anything its immediate help. Her apt was redone at a shared cost to upgrade which we were ok with. Its affordable for a one bedroom 1 1/2 bath w full galley kitchen. Most places offer small make shift kitchens with no stove just micro wave and fridge w sink. She has a small walk in closet. We share cost to renovate both bathrooms. When anything needs repairs i contact the director and its taken care of. I would def recommend. They have open meetings once a month to hear what the residents want and discuss everything going on. Its clean and safe. Food is good i just think with the hardships after covid again this will change eventually. If your parent can live in assisted but needs help w meds etc. there are different things you can add on if need me. They will also bring your meals up to your room if your not feeling well. They have a bistro that offers lunch items and ice cream for a small fee. Also a plus if your parent needs extra help they can buy packages. Like mom is getting her laundry done twice a month. They clean her room once a week and will change her sheets out if she leaves the clean ones out. Trash is picked up as well on cleaning day. The wireless internet is being added to all the floors. So far main floor and first floor are done. They are hoping to have the entire building done by oct. They have a gorgeous pool and patio area. A work out room. A small pharmacy is also located on bottom floor. They have trips to most banks, walmart, target, publix etc twice a week. Hairdresser and nail salon open during the week by appt. Special trips are sign up only first come to dine out for meals during the mos. I feel like its a great place. Few issues to work out But all in all mom has a great apt. Also she has a screened in porch where we put two chairs and a table. She loves having that as well

My father's apartment is lovely. It's perfect for him, and he likes it. He's 96 years old but very active and independent. His biggest objection is many of the other residents seem older and less active (using walkers / disabled). But our family is very happy with it and the care he's receiving. The staff are very accommodating. We're very happy we moved him here.

The experience has not been too bad. The facility itself is very homey feeling. The people are very nice and the staff have all been super helpful. The girl who works the front desk is phenomenal. The caretaker that I have for a few hours a day has also been amazing and is so polite. They really do try their hardest to help and make you happy. The food leaves a lot to be desired. The breakfast is good but the dinners are not. The quality of the food is not good, a lot of the meats you are not able to cut and the fish does not have much taste at all. That is definitely what they could use the most improvement on. I would recommend Brookdale with the caveat about the food.

This location needed some care and the residents did not look to be cared for much. We were not able to consider this location after the tour due to the way we felt after leaving.

This is a very nice and gorgeous community. They offered the same as a lot of the competitors but the price was higher. Also I found a community that was closer and made more sense for my loved one.

This community was not nice enough for what we were looking for for our loved one. It needed some updates and we just wanted something better.

Everyone is so friendly and so good to my loved one. I would say do not hesitate to go everyone here is so friendly. When I was there there was a singer and they were watching movies during another activity. Even though my loved one did not participate they had things for the residents to do.

This is a warm and friendly atmosphere. There are challenges in staffing in housekeeping and dining; however, everyone is trying. The activities are wonderful. Any fault they have is due to the pandemic. The community is trying their best during this tough situation.