Brookdale Palm Beach Gardens

Everyone is so friendly and so good to my loved one. I would say do not hesitate to go everyone here is so friendly. When I was there there was a singer and they were watching movies during another activity. Even though my loved one did not participate they had things for the residents to do.

This is a warm and friendly atmosphere. There are challenges in staffing in housekeeping and dining; however, everyone is trying. The activities are wonderful. Any fault they have is due to the pandemic. The community is trying their best during this tough situation.

The food has largely been a fail for us, you can blame it on covid or whatever, but generally we have been disappointed. The quality of the food, the temperate and the service has not been consistent at all.

The community is clean and neat and the staff is very nice. They have activities available for the residents to participate in and I would recommend this community to others based on my experience.

very small facility - only 100 apts - also expensive.

The location of the community is beautiful, it is very nicely located and makes for a lot of nature and access to nature. The public areas of the community are clean, but we were having an issues with the once a week house keeping but that situation has been rectified. Some of the staff members there are extremely good and others not so much. It also does seem that they are offering regular activities.

I would highly recommend the community to others for their loved ones. The location, value, and caring staff stand out to me. You have an option to cook in your own kitchen, if you don't like what is being served by the community. They have bingo, yoga, library, excursions, and more for the residents to chose from on activities.

We are not happy with the care services, and since we cannot get into the community we do not know if they have activities and the meals are nothing special. It all needs improvement from the management, to the nursing staff, to the cleanliness of the place as well as the communication with families.

My loved one is very happy there and she really enjoys the socialization in the community. The community is very clean and neat and the staff is very friendly. The value is good for the money spent. I would recommend this community to others

We moved Mom to Brookdale Palm Beach Gardens in October. We are moving her out this month. There were a couple of standout individuals there and on the surface all is pleasant. Food is good. Apartment is very nice. The issue is the overall operation of the facility and very poor communication with the administrators. Mom was unhappy and after we hired an advocate to be our eyes and ears there for a few weeks, we understood why. We started with such high hopes and are leaving very disappointed.

I love all of the staff members at Brookdale Palm Beach Gardens, they are very friendly. However, I am not thrilled with the memory care activities. Before COVID, they really weren't doing regular activities. My dad basically sits in his room all the time. The other issue is whenever I call, I do not get an answer and the mailbox is full so I have a hard time getting through. I do think they need to improve in these areas.

Excellant connection, very pleased with the visit. looks like it's exactly what i'm looking for

I chose this community for my parents because of the location. It was everything we wanted in a facility. The food was great, both my parents loved it. Some of the staff was above and beyond and others were not so good. The head nurse [name removed] was also wonderful, even after losing my parents he would call and check on me to see how I was doing. I moved my parents in on a promotional deal, but the rate fell off so it was going back to full price monthly. It was corrected eventually, but it took until the next billing period each month. I would recommend this community to a friend or family member.

I cannot say enough good about Brookdale, Palm Beach Gardens -- from the Executive Director on down to all members of the staff, the team there is an awesome group of professionals. It's a warm, upbeat environment filled with pros who seem to genuinely care about the residents. My dad lived there for almost six years -- and was always so pleased with the way the staff treated him.

My mother moved into Brookdale (BD) about 2 years ago. It was a tough move on her, but she rallied after 30 days. Over the past two years, we have seen very little compassion. My siblings and I decided on the move because they said they "care." We now know it was cheap talk. My mother has steadily declined in terms of memory, and BD's care has steadily declined. BD promised compassion and person-specific care. From the beginning they promised to help with meds; they promised to clean her apartment weekly (I wish I could post pictures of the bathroom so you can see that this is not a service they actually provide); they promised companionship. They didn't provide companionship; instead they provided, "What they needed to do to protect their liability." If they are worried about liability, they could easily install door sensors to the outside. We have mostly seen a process that does not provide comfort to our elders. Plus, the place smells horribly and they do NOT clean the apartments. They may go in and say they cleaned, but they don't. This is a cost-minimizing entity. They should take out the bathtubs in the tiny bathrooms, and replace with large open shower spaces for walkers, especially for patients in assisted living. The nursing staff, particularly the head, is incompetent and does not care, especially if a patient requires more than (s)he is willing to provide. If the patient is not in her room when she needs meds, she goes without. Our elders deserve to feel comfortable and important, and not discarded. We have decided to move my mother. We asked nursing to make sure they gathered up meds for us to pick-up, and it didn't even dawn on nursing to give her back her medicine until we asked. We had to ask several times before we got her meds. Honestly, with those in memory decline, BD just wants to lock them down and make their jobs easier. Bottom line, they do NOT assist or provide compassion.

This facility is big on community and personality but small on common area space. You need to feel really comfortable being in close quarters with others all day. The grounds were lovely, offering a great opportunity to get out and experience nature on a regular basis, something the facility we ended up choosing doesn't have at all (and I hope they will correct.) Drawbacks here were also that, while a wheelchair could technically get into an Assisted Living apartment, maneuvering would be difficult as the units were not designed to be fully handicap-accessible (it was originally all Independent Living.) The other drawback was the need to evacuate for a direct hit - sheltering in place is not an option as it is with facilities built to the new standards. We toured the Memory Care unit and found it cramped, dark, and odorous on the day we visited. However, it is within the main facility so could be very good for one spouse with mobility issues to visit the memory care spouse. They do have what sounds like a pleasant daily routine with the residents, taking them out for nature walks, etc. every day and generally avoiding keeping them cooped up in the space. The staff of the main facility were VERY friendly, as were the residents! The residents were by far the most outgoing, friendly people we met anywhere. I loved "Happy Hour Bingo!" The ladies were having a grand time with their wine and bingo game. I also loved that the beach and a great waterfront state park were just a couple of miles away. Ultimately another facility was closer to family, but this was definitely in our top three.

Very nice tour. The staff was great, the facility very nice. It was also very helpful to talk to several people that lived there. They all said they enjoyed it.

I've been living in Brookdale Independent apartments for 8 months and have made new friends and participate in many activities . I was able to give up my car because trans pertation is provided within 10 miles of the building to doctor appointments, Publix, movies the mall etc. No its not perfect, the food could be much better, a better gym would be great, but they do work hard to keep us happy . For me its was a good choice to move into Brookdale with people around and nice surroundings. I visited the building a few times to see what was happening and what kind of apartments where available. I have a one bedroom apartment with a pleasant view and a washer and dryer.

My aunt originally had an apartment in the Independent Living area but then had a fall and after surgery/rehab was relocated to the Assisted Living area. Apartment is the same and we were able to move all of her belongings and set up her apt before she was released from rehab...so she returned to the same style apt but on a different floor. We have found the staff to be very friendly. I like that there is a MD, physical/occupation staff that comes to Brookdale to meet with the residents which mean they don't have to leave for these services.. Also that there is a hair/nail salon on site. The activities are wonderful - group exercises daily, usually have music in the evening, bingo, ice cream socials, and much more. While my aunt does not use the swimming pool, many residents do. I am glad we found Brookdale PBG for my aunt.

The nursing staff is fine, may of the aides are lazy, uneducated and don't care about the patients. Once the person goes from Independent Living to Assisted Living, this is not the place to be living.