Freedom Square of Seminole, a CCRC

My Mom moved into Freedom Square two weeks ago. I am extremely pleased with the whole experience and the assistance from all the Freedom Square team. It is such a hard decision to make to place a loved one and they made the experience much less stressful than i thought it would be. The assistance since she has moved in has been beyond my expectations.

We chose Freedom Square because of the location and the overall look of the facility. it is a large campus with many different floor-plans. It is established with a good reputation and the staff were very friendly. My mom has a large 2 bedroom with a full kitchen and they let us customize the apartment. They were very helpful with the on-boarding process and made thee transition easier. We have been very pleased with the facility and so has my mom. I would highly recommend it.

The community is kept pretty clean, we have had no issues with the cleanliness or the friendliness of the staff members. She moved in right before COVID hit which has affected some things, and at that time it switched management. They have not really been as communicative as they should be with a lot of things. She feels that she has to go out of her way to ask questions which is frustrating for her. They need to be more aware with how they communicate with the residents who have been there for longer and the more newer residents. The food they have does not offer a big variety of food choices or how it is cooked. Some of the food may be to spicy. The rooms are very nice, her room is more than adequate.

This place is horrible . I went to visit my mom , her room smelled of old urine like it hasn’t been cleaned in days. My mother who wasn’t able to feed herself was left alone with a plate of food in front of her and no-one cared to check on her. The staff made me very uncomfortable they kept asking me if I’m ready to leave . Met a woman there who was visiting her husband , the poor woman was crying because she couldn’t get these lazy woman do anything. My mother was elderly and sick but she died at this facility of neglect . Her legs turned black from knees to toes in 3 mos They wouldn’t let me speak to her when I called . I complained to [name removed], the manager but it went nowhere . If you care about your loved one don’t sent them to Freedom Square.

Love the entire facility. The only drawback was the price. We still need to compare with the others, but it seems very high. This would be an insurmountable hurdle since my mother's assets are limited.

I do not live close to Freedom Square so I have to communicate through vmail & email. Never once has the care coordinator replied to either.

went downhill when Brookdale living took over. financial department is a disaster. Many mistakes. Never an explanation or apology.

My husband was in the total nursing care section right across from the Alzheimer's group. This section is for people who need more than a little help. If you really value someone you love, please do not trust this facility with their care. The independent living section is great, everyone loves it, etc..,,,however, if someone you loves depends on them for care, you will be sorry you placed them here. My husband got so many infections including E.coli because they did not change his diapers in a timely manner. He was too infected up to even do his rehabilitation exercises. His doctors did not even know he was in Freedom Square until a week later and Freedom Square made little effort to contact the doctor. If you carry certain types of insurance, their doctor will not see you, even in the case of an emergency. They do not clean the patients as they should. Come in the morning, smell the area, they let patients sleep in their own feces all night and a good part of the morning. See the people with Alzheimer's crying and just left to sit in their chairs in the halls all day every day. I felt so bad, I starting bringing stuffed animals and prayer cards to some, and just that little bit of caring made them feel so much better. If the patient cannot take care of themselves or speak for themselves, please do not leave them here. Medicare and even Medicaid have facilities that may not look that pretty on the outside, but I have found that they have many more caring workers and they do have to comply with the state regulations more than these privately owned profit making ones. Do your homework please.

This is an amazing facility and we are extremely happy with the care. We did not look at this facility until after I was asked to do so by a family member. A dear friend is Director of Nursing there. Terrific care for my parents.

Nice Area in Seminole. Lots of conveniences , shopping at the mall across the street, theatre nearby, food shopping. However even though studio apt. is spacious , one had to bring own dbl size mattress to create area spacious area of rest.

This community was our second choice. We liked this community when we visited. The people we met were friendly and helpful. We were not sure what area our loved one would be placed in at the time of our tour so we had to wait until we knew to choose a community.

This community is awesome. The layout of the community is just what we were searching for. The staff is wonderful very kind and attentive to the residents. Mom is more active than she has been in past years she is always busy with the activities and events they hold. She is loving the food taste good. The community is always clean looking and well maintained.

Corporate facility has a lot of red tape and very little room for individual needs! Food was frequently AWFUL and not what my mother requested. Even while in Hospice, Freedom Square talked the talk, but didn't deliver what they promised. My mother passed away in February and her estate wont get reimbursed until June! She paid over $4,000 a month for service and food and didn't receive her monies worth! Do your homework before going to a Brookdale property! It is FOR PROFIT!

I caution anyone to think twice before placing an elderly family member in this substandard facility. There is a complete lack of compassion toward the patient, and family, in every aspect of care. Complaints directed toward facility managers regarding lack of care are glossed over with false smiles and assurances that all issues will be corrected, only to find that this was nothing but a "dog and pony show" to appease you and continue collecting your loved one's insurance benefit. Having no experience with skilled nursing and given the recommendation that this was an outstanding rehab center, I deeply regret that we placed or elderly family member here only to be ignored, ill treated, by non competent aides and so called nurses at every turn. Due to a final severe lack of care and improper treatment for a reoccurring infection, I called 911 and had him transferred to a local hospital ER, which should have been done by the nurses, or his attending "Dr" given the condition he was in. I was there daily for hours advocating for him, I had to ask to have his bedding changed, every few days, it never happened automatically. He got only One shower in 3.5 weeks, watched him sit for 45 mins to an hour at a time after pushing the nurse call, to get pain pills. Night sleeping pills never delivered on time despite an order on record for a specific time. Food trays cold, not delivered, not picked up, never an aide or nurse to be found at the nurses station when needed, not an aide or a nurse ever popping in to check on him for hours while I sat there observing aides strolling the halls discussing their personal lives. He was treated harshly or completely ignored when confused over minor issues and we had to call the nurses station almost nightly to get him the pills he needed to sleep, after he called us in despair, waiting an hour for meds to be delivered. The general atmosphere of the facility is lackadaisical at best, not very clean, and our Dad was definitely targeted by his attending nurses after we complained about legitimate care issues, he was left for last and almost completely ignored on rounds. A head nurse actually challenged me as my Dad lay nearly in a stupor, not eating, raging diarrhea, and obviously severely dehydrated, hadn't been cleaned up, that he needed no extra care, no IV fluids, and his condition was perfectly normal. Not only was she rude, but condescending at best. Having been told by the ER Drs that he was in a very bad state and should have been hospitalized days sooner, I know that what we viewed on a daily basis was not my imagination, nor did we expect too much. Please consider the health and well being of your elder before entering this facility. I will be forwarding my thoughts through every avenue that I can, to expose the improper care we experienced.

Very welcoming and accommodating- in my moms first month and she's very pleased. Hopefully this will be her experience for many years.

Most of the nurses and the aides they have working there are very good. We had some little problems during the holidays with missed baths and not knowing about some of the activities, but we are still getting use to it.

We toured this community while looking into care options for a loved one. I was very impressed by what I saw at Freedom Square! The meal we had was delicious, the apartments were comfortable looking and newly renovated, and the staff were all very friendly and helpful!

Freedom Square is a people-friendly home. I could not be happier here. I came to Freedom Square so that I would feel secure in the event of any unexpected medical or physical affliction that might befall me in the future. I am secure. F.S. offers all sorts of social opportunities for interaction with other guests. The meals are excellent. Residents are released from all the annoying chores of home ownership.Transportation is provided to malls, doctor's offices,and churches, as well as to planned activities away from the campus. Separate facilities are here for those needing skilled nursing , assisted living, and dementia care. Freedom Square is a continuous care resident community meaning that all a resident's possible aging situations can be taken care of here.

Very nice warm environment small (80 beds) all services ala carte

This is the nicest residence we have visited. It has the atmosphere and buildings of a small village and is on pleasant grounds and within walking distance of outside facilities, including cinemas, shopping mall, nice grocery store. Right now it is at the top of our short list of CCRCs.