Elison of Pinecrest

The most frequent complaint I hear is the food. I've lived in three other retirement facilities, and I think the quality is the best I've experienced. They are short on staff and that contributes to the complaints. The servers have too many tables, which can result in long waits for the main entrée. It has also resulted in them scheduling buffets on Fridays and Sundays which are either popular or more frequently very unpopular. Overall, my opinion after almost two months is positive.

My grandparents are extremely happy at Elison of Pinecrest. My grandma is not so fond of the food. (She wishes it had more flavor and was served hot. She also hates that dinner is at 4 pm.) But my grandpa seems to like the food. Besides that, it's a really nice place, and I'm really happy they went there. The staff are great. They recognize our family and not just my grandparents. They know everybody's names. All of the residents seem kind, and nobody seems grumpy. The décor is nice as well. It doesn't look like a typical senior facility. I would highly recommend it to other families.

Pros - the staff and there residents living at Elison of Pinecrest are so nice and typically upbeat and nice to be around. There is music and different activities happening. We like how a couple times throughout the month they throw these different events in which the residents get a bonus - a nicer dinner and there is usually a theme to it. Cons - The furniture and rugs are very old - that could use some updating. The gym has some very old equipment and the treadmill stick and makes a loud noise. There is not much in terms of good gym equipment. The meals are struggling, they are having a hard time keeping kitchen staff right now. There is a new third party company that runs it and the quality if just poor and sometimes the food is overcooked, bland or salty.

When we first came to tour Elison of Pinecrest everything was very clean and we really likes the room sizes. Our loved one is starting to participate in the activities which is great. We talk a lot with the staff and the nurses and they are all very nice but they could work better with their follow through and their communication with the families. The meals times are also very strict, the residents can only eat within a certain hour and if they miss the meal time they have to wait until the next.

The facility is clean and rooms are nice, but management is passive/aggressive. When I raised concerns about staffing behaviors or medication errors, I was treated disrespectfully and concerns were minimalized. Staff are discouraged from befriending residents and food is low quality. Most staff are very caring, but the hire warm bodies.

So far, my loved one has adjusted relatively smoothly. They take my loved one, to doctors appoitments, help with scheduling, and the aides are very helpful.

All the staff have seemed to be very helpful to the family and our loved one. The day that my loved one was moving in, the community went above and beyond and brought a meal up to my loved one's room for the entire family to enjoy. This is a reasonably priced community for my loved one.

I have had Mom in two other facilities. One was great, but an hour away and the other was by far the worst facility, for a memory care I have experienced. When you got off the elevator, the first thing you smelled was pee and poop, so strong it was nauseating. Pinecrest never smells like that. They have an exceptional clean facility and actually care about their residents. Most of the staff call everyone by their name and look out for them. They have activities all day long and excursions to restsutants, etc.. I am so pleased with Mom's progress and the wonderful care she receives. Thank you to " A place for Mom".