The Oaks of Clearwater

Elevator issue's constantly. Mail is always lost, never makes it into their mailbox, even after multiple complaints. Aides aren't always available due to being understaffed. Dryers are taking much longer to dry residents clothes now. House keeping is suppose to come daily but has only is only coming 3 days a week lately. Nobody seems to know who is responsible for what. Always have reconfirm issues to be handled/fixed. A lot of promises were made up front but after move in were quickly forgotten. But management seems to be striving to get better. The Memory Care floor (which my parents live on) has had a lot disturbances from the amount of unstable residents. Management has yet to come up with any solutions. Montessori program promised, still has not been implemented and we have been paying since September 2022. Understaffed. Too much salt, oil, breaded foods. Need more healthy choices. Ranges from too bland to over spiced. Need more middle of the road. Activities - 3 stars but to be fair my parents aren't very big on participating. For value for cost large floorplan is a big factor in this response.

Area of improvements - dining room is understaffed and food is average at best. Certain areas could use more deep cleaning. My mother in law is in independent living currently but will be transitioning to memory care at some point. We may move her to another facility for that since I've found out they never let the memory care residents outside.

If you need help from the staff, stay away.

The Oaks of Clearwater is great!

My parents just moved here last month because of their Couples Special and so far they are really happy with The Oaks.. We've been worried about them being at home so we're also happy they're here. They say they like the views and that the staff all know them by name already.. we're just happy they're happy

The Oaks of Clearwater is a great place to live. The building is right on the water, and the views from my room are awesome. There is always something fun going on at the building thanks to [name removed] and the activities team. I love playing corn hole, and our monthly birthday parties.. I have made some of the best friends here. My family convinced me to come here, against my initial wish. It was one of the best decisions I have made in my life. The Oaks is my home forever.

The staff is very kind and always personable to our family. The food was not that great. The care was good, they met her needs. Her room was good, she had a great view of the beach. It is an older building. The area is great. They had a nice porch with lots of seating, and a great sitting area facing the beach.

Please don't send your loved ones here. My loved one is alert and oriented and able to do most things by herself. She has some issues with speaking and getting her words out and short term memory from a stroke, but she understands everything. She was on seizure medications as a precautionary measure from her stroke. I went to see her and she had a seizure in front of me. Come to find out, they ran out of her seizure medication. They advertise that they check on your loved ones every 2 hours, which is a lie. I bought cameras to keep a closer eye on her after her first seizure.The only time someone came into her room was to give her medications twice a day and housekeeping to tidy up. Another time, I kept checking on her on the cameras because I was working overnight. I checked on her around 2 AM and she was on the floor. I called the front desk and nurses station and no one answered. I was about to call 911 myself but I had someone's cell number and they got through. They said someone must have been on the other line on a personal call and that's why they weren't picking up. They checked on her and literally debated whether to call 911. I had to come over the camera and tell them to call 911 now. They also say, they are able to track your loved one anywhere in the building if they are wearing their emergency necklace. We went to pick her up one day and couldn't find her. She wasn't in her room or in the dining room. We asked the desk and they said "Oh, wow it looks like she hit her emergency button an hour ago" Immediately, we are worried thinking she fell somewhere. We ask them where they have her located, and the person responds that she doesn't know how to use the tracking system. This started an hour long search for her through the entire 13 floors. They were about to call the police to file a missing persons report. Luckily, she was found and she hit it by accident. I would take her out for the day and ask for her medications in case we got back late. Half the time, they were out of her aspirin or cholesterol meds. They would say we have them ordered. I spoke with the head nurse multiple times to fix these issues. He said they are supposed to order the meds 2 weeks in advance which wasn't happening. She had another seizure because they ran out of her seizure medication. I watched on the camera after the face and she seized, fell into the dresser and hit her face. Her whole face is bloody and she crawls to the door for help. No one is to be found in the hallway. She then crawls and goes to sit in the chair. The housekeeping lady found her with her fall all bloody. Another time, her blood pressure had been running high and her dr. wanted it checked three times a week. I thought it would be no problem since they have a nurse on staff. I asked the nurse what her blood pressure was today and she told me 190's/80's. This is extremely high and she had already had a hemorrhagic stroke so I was concerned. I asked the RN to take her blood pressure again and she handed me the cuff and said you're a nurse, you can probably take it better than me. I took it and it was high again. I asked her if she can get an additional blood pressure med ordered because her Dr. didn't have any openings that day. She said "we don't call the on call doctors." I said I'm a nurse, and you are an assisted living...someone has to be on call. Sure enough, she called and got an additional dose of blood pressure meds. I called her on the phone on day, and she told me there were bugs in her room. I called maintenance and had them take a look and they said they didn't see anything. I go to investigate myself and her bed is covered in bed bugs. She most certainly did not come in with them. The maintenance guy said she got them from a lady down the hall that she would dine with occasionally. We had to throw out her mattress, couch, recliner and they still couldn't get rid of them. We basically had to throw out all of her items when we moved her out to get rid of them.

Please don't send your loved ones here. My loved one is alert and oriented and able to do most things by herself. She has some issues with speaking and getting her words out and short term memory from a stroke, but she understands everything. She was on seizure medications as a precautionary measure from her stroke. I went to see her and she had a seizure in front of me. Come to find out, they ran out of her seizure medication. They advertise that they check on your loved ones every 2 hours, which is a lie. I bought cameras to keep a closer eye on her after her first seizure.The only time someone came into her room was to give her medications twice a day and housekeeping to tidy up. Another time, I kept checking on her on the cameras because I was working overnight. I checked on her around 2 AM and she was on the floor. I called the front desk and nurses station and no one answered. I was about to call 911 myself but I had someone's cell number and they got through. They said someone must have been on the other line on a personal call and that's why they weren't picking up. They checked on her and literally debated whether to call 911. I had to come over the camera and tell them to call 911 now. They also say, they are able to track your loved one anywhere in the building if they are wearing their emergency necklace. We went to pick her up one day and couldn't find her. She wasn't in her room or in the dining room. We asked the desk and they said "Oh, wow it looks like she hit her emergency button an hour ago" Immediately, we are worried thinking she fell somewhere. We ask them where they have her located, and the person responds that she doesn't know how to use the tracking system. This started an hour long search for her through the entire 13 floors. They were about to call the police to file a missing persons report. Luckily, she was found and she hit it by accident. I would take her out for the day and ask for her medications in case we got back late. Half the time, they were out of her aspirin or cholesterol meds. They would say we have them ordered. I spoke with the head nurse multiple times to fix these issues. He said they are supposed to order the meds 2 weeks in advance which wasn't happening. She had another seizure because they ran out of her seizure medication. I watched on the camera after the face and she seized, fell into the dresser and hit her face. Her whole face is bloody and she crawls to the door for help. No one is to be found in the hallway. She then crawls and goes to sit in the chair. The housekeeping lady found her with her fall all bloody. Another time, her blood pressure had been running high and her dr. wanted it checked three times a week. I thought it would be no problem since they have a nurse on staff. I asked the nurse what her blood pressure was today and she told me 190's/80's. This is extremely high and she had already had a hemorrhagic stroke so I was concerned. I asked the RN to take her blood pressure again and she handed me the cuff and said you're a nurse, you can probably take it better than me. I took it and it was high again. I asked her if she can get an additional blood pressure med ordered because her Dr. didn't have any openings that day. She said "we don't call the on call doctors." I said I'm a nurse, and you are an assisted living...someone has to be on call. Sure enough, she called and got an additional dose of blood pressure meds. I called her on the phone on day, and she told me there were bugs in her room. I called maintenance and had them take a look and they said they didn't see anything. I go to investigate myself and her bed is covered in bed bugs. She most certainly did not come in with them. The maintenance guy said she got them from a lady down the hall that she would dine with occasionally. We had to throw out her mattress, couch, recliner and they still couldn't get rid of them. We basically had to throw out all of her items when we moved her out to get rid of them.

The Oaks of Clearwater is a beautiful property and we will be moving my Mom here!

My Mom has lived at The Oaks for 2 years now, we've actually been staying here since the beginning of the month at a guest rate ($85 bucks a night, cant beat it with this location!) and have enjoyed all of the activity they have. So many Live entertainers, dances, parties etc. We had a huge luau and now were gearing up for another event the last day of the month. So much fun and my Mom loves the Independent Living, she has a 1 bedroom deluxe that is bigger than my apartment at home! Great place to live and I hope everyone enjoys it as much as we have, we plan on visiting much more often!

My Dad lived at the Oaks for almost a year before he passed... what a wonderful experience from top to bottom. They have a great team that made us feel so comfortable and kept us informed on his day to day. We are happy that Dad got to experience this gem before he passed, it was some of the best times in the final years of his life. Thank you all so much for what you do!

[Name removed] gave us a tour. Seen a lot of families/friends visiting, even small children. Residents had performed the play Wizard of Oz. Loved the choice of rooms. I would live there. Family is allowed to spend the night.

The worst place to put your loved one. Memory care unit stinks of urine . Bruises on my mother numerous times in the year and a half she was there! They have staff over turning every month to three months. They lost / stolen her clothes three times. I mean 90% if her clothes! I have talked to administration numerous times. I was also yelled at by their nurse manny, that I was a liar and the bruises came from other residents not anyone that worked there!! Didn’t even look into it! They covered up abuse that their own nurses relayed to me that in the past aides did do that!

We toured The Oaks of Clearwater a while ago and it was a beautiful community. They gave a lovely presentation and served us lunch. If the time ever comes for a place for my loved one we would definitely look at this community again.