First Community Village

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27 Reviews

• (15)

  A Place For Mom

• (12)

  SeniorAdvisor.com

Attractive facility but expensive and very poorly managed. Any for profit enterprise run as it is would be bankrupt. Food average but expensive. Housekeeping in the apartments all but nonexistent. Staff generally friendly but obviously untrained. Nursing/Healthcare just terrible. Understaffed, no management visible, aides sit around in unoccupied rooms and watch TV. Patients wait 20 - 30 minutes for someone to answer a call. Everybody is sorry, everybody has an excuse, nothing is done.

Attractive facility and centrally located. Most of the staff are friendly but not well trained. It is expensive and exceptionally poorly managed. The only successful program is Physical Therapy, the manager there is good. The most common answer to any question is "Gee, I don't know." The food is expensive and only average in quality. Housekeeping in the apartments is a joke. The Healthcare (nursing) wing is horrible. DO NOT leave anyone you care about there. My father was there and everything bad that could happen to someone in nursing care happened to him. He fell, got MRSA, cdiff, and bed sores. He was there to recover from surgery, but after all the infections they gave him he just couldn't recover and died. At present (2019) they are building a new addition which will be even more costly than the existing units. I wish I could say we had a good experience there at some point over the 10 years my parents lived there but there wasn't one other than friendships with the other residents.

I would not recommend this place. My mother had to go to their rehab/nursing facility after a serious hospital stay. I don't have an issue with the people or facility. What I do want to warn people of, is their billing procedures. It might seem like a small thing but, my mom had a haircut, paid cash and then continued to receive a bill for something she paid for at their facility. We called several times to let them know the bill had been paid at the facility. They requested we provide a receipt but we did not get one. I wrote a letter explaining the situation and they still wanted us to pay the bill. It wasn't a huge amount...it was just the shrewd business habits. They don't know how to keep track of what is paid and then can continue to send out bills. My mom ended up selecting a senior community and we did not even consider this one after the experience. Please watch what you pay for and GET RECEIPTS. They are money hungry and don't care that they are in the wrong.