Cinco Ranch Alzheimer's Special Care Center

I started looking at facilities and met with [name removed] . [name removed] sold me a good story , [name removed] advised me his parents had it and he understood the place I was at in my life . I placed my mom in and was so excited but not much longer in the time would I realize that they sold me a dream .I have met some awesome people so I’m not going to say the staff was not good but if you are paying a facility you should expect certain things and one big expectation was hygiene . The thing that broke me was was my mom was not being given any baths or showers and was trying to do it herself. Now as many times they have told me “ you know her memory leaving “. I had camera installed and what hurt me is that my mom was brushing her teeth with body wash , trying to give herself bath with paper towels. I literally started going up there to give my mom a bath even sent a email to [name removed] , no response! Yes I’m removing her but no one should have to go thru it!! Watch your people , video everything

It has been a wonderful experience. I have absolutely nothing negative to say about anything at Cinco Ranch. They have taken care of Mom medically, mentally - everything. It has been outstanding. She tells us it's the best thing we could have ever done for her.

This is a wonderful community for you or your loved one. My loved one was at two communities prior and she should have been here. This community was outstanding for her. The staff here were great and excellent everything at this community was perfect. I really wish we would have found it sooner for my loved one.

We like the fact that our mom is out and about and not stuck in her room, the staff do a great job encouraging the residents to stay engaged. Also we really appreciate this app they have that notifies the families when their loved ones arrive and attend and activity.

I thought my dad got pretty decent care there. The staff were pretty responsive and caring, and I feel like they did what they were supposed to do. Overall the facility was nice for that type of facility.

We were not able to see the meal service and dining room because of the restrictions but we were okay with that. It is expensive but out of the other facilities in the area this was the cheapest.

We chose Cinco Ranch because of the convenient location, the size of the facility, and the fact that memory care is the whole facility, not just one hallway. She is in a private suite and it is good size for what she needs. I would absolutely recommend them to others looking

I would tell others that they have 24 hour nursing supposedly, but the staff to residents ratio is not as good. Our issue has was the lack of supervision and a lot of falls were not witnessed. Due to our experience I would not recommend to others.

Overall it has been a good experience. I would recommend this community to others. Communication has been good between the staff and our family. they have kept us well informed and up to date. The staff is very friendly and do a great job caring for my loved one.

I had toured several other facilities, and was discouraged about results. I knew that my client would be a difficult placement, every problem that I listed, their response was, we can handle that. My guy has only been thre a week, and he is in love with Cinco Ranch. As far as my guy is concerned, he would be happy in a tent, the food is the best part of everything, Staff has no problem with his numerous quirks, they take everything in stride and have come up with creative solutions.. The best part my guy knows that if he needs something, all he has to do is ask I rest easy because I am confident that medication is given at all times. They go find him, he doesn't have to remember when he takes meds.

The staff is great. Very friendly and engaging with both residents and their family. Questions and concerns are addressed. I feel confident that my Mom is well taken care of and engaged.

I would NEVER recommend this facility to anyone. I could not have asked for nicer people as far as administration but that's where it ended. Our loved one was not taken care of and was extremely ill when he left. He had a horrible bladder infection, low potassium levels, was severely dehydrated, had pneumonia in his upper and middle parts of his right lung, high blood pressure and had lost a ton of weight in the short 10 week period he had been there. I cannot stress enough how badly this poor man had to have been in pain from the bladder infection. How could they not know he had an infection when he had such a dark color urine? Did they not see this when his diaper was getting changed? The list could go on as to how badly he was neglected. So, so, sorry with the decision we made to place him there. By the way, he was NOT in this condition when he was placed there with the exception of the pneumonia. Every time we asked about his cough we were told the same thing, he's getting breathing treatments twice a day. What good is that if you see no improvement? We did not place him there to die, we placed him there to get better and unfortunately that did not happen. I don't think he will ever get over this. Again, so heartbreaking to see your loved one treated this way.

I have found Cinco Ranch to be a smaller senior living facility which focuses on superior care for their residents. My parents enjoy a lifestyle on their time table but with assistance and loving care when it is needed. My parents have engaged in activities which they would not do at another senior living facility and they find the meals to be delicious and healthy. I am very happy we made the move and wish I had made it sooner!~

They do a great job overall at Cinco Ranch Alzheimer's, I'd give them high marks across the board! The facility is well kept and clean and the staff is friendly and professional, and they provide all of the care and activity that you would want for your loved one. I'd highly recommend them!

This place is top notch place and has blown me away with all the great things they do for our elderly!!! They work great with the families also!

They do a very good job at Cinco Ranch Alzheimers. The staff here are friendly and capable, and I really like the personalized attention that they give each resident. They're also very good about encouraging people to participate in the activities and stay active. I'm just very impressed with the place overall, they even do a good job with the food!

We toured this place. We were going to go here. They were really friendly. she directed me to a great home care agency. They were a really good value, but it was filthy. We brought family and they said there was no way we could choose this because it was so filthy.

They were very nice, and very accommodating. We liked the location, and they had availability, but they were a little more expensive than a couple of others we looked at. It wasn't huge and the room wasn't as big as what we have, but it was very nice.

I am grateful for the support and help they gave me and the care they provided to my mom. The staff, especially Carla, helped me to get through difficult times. I would highly recommend Cinco Ranch to anyone needing this type of care.

This was one of the locations we toured at when looking into memory care for our loved one. It was a very nice looking place, and the staff all seemed caring and professional. Carla, in particular, was very very helpful. We spoke with quite a few people during our search and she really stood out as one of the best. Unfortunately this community did not have the type of room available that we were interested in during the time of our search, they only had beds in double rooms available.