Cadence Millbrae

My loved one is a resident at Cadence Millbrae in the Memory Care unit. The facility is very friendly and approachable at all levels. The staff that do the actual care for the patients are great, attentive and communicative. The meals are okay. I would recommend Cadence Millbrae as a place to check out and see if it is a good fit for their family member.

What sticks out to me about this facility is the people and their patience with my dad. He's a bit of a handful.

My loved one likes the food Anyone else looking into Cadence, should go and have a tour. My loved one has made friends. Overall, I was very impressed and my loved one is happy.

There are some housekeeping issues I would like to see addressed. It took them a while to wash my loved one's sheets. And now two of her pillows are missing. Sometimes her laundry is not washed. So I'm not sure about the housekeeping. But the staff in general are very friendly. They keep up with her hygiene and are good about giving her baths and washing her hair. So far so good with that. She says the food is good. They have activities - things like games, scenic rides twice a week, etc. Overall I would recommend the place and am very impressed with it.

Overall, it's a good service. They're a good provider for my friend and people in his situation. It's a newly renovated, beautiful facility, both on the interior and exterior. It's roomy and clean, and a calming environment. There's a big TV screen for the people. The staff brought cookies by for the residents the other day when I was there. The staff seems fine overall. Sometimes I can smell urine in the hallways though. And the cost is very high, higher than we were expecting. But overall those are minor things. Especially after looking at other places, Cadence is a good choice.

The community feels homey and that is clean and healthy. The staff are very friendly, calm, and helpful towards the residents and families. My loved one loves the meals, and there are choices for the residents to choose from. I would recommend you check the community out to see if it is a good fit for your loved one.

Care services is average at the most. Understaffed

This used to be named Greenhills Marymount where my parents used to stay. They have nurses onsite which are great if you need them. It's affordable but the facilities including the dining options are not that great.

[Name removed] was not onsite and the facility was not expecting us. We were unable to wait an additional 30 minutes for [name removed] to arrive for a tour.

I love the setting, the access to public transportation, the park and neighborhood. It is an old facility. The probation is not a problem to me as an independent. I believe the renovations promised will make it an outstanding facility. The current price can’t be beat.

We toured different communities and this seemed to be older than others we had toured. The staff was very nice and helpful on the tour. The residents and their families seemed to feel comfortable there. They have medical staff on site 24hours a day which is a nice feature. It just didn't feel like the right choice for my uncle.

This place has been going downhill for quite awhile. The best caregivers and nurses have been leaving for a long time. Inexperienced and uneducated (to the needs of elders) remain. Even they are leaving. There are still a few very caring people left and they are spread thinly. Even the last administrator left abruptly and her absence has left a void. The person who replaced her is interested in only one thing ... money. This place is not equipped to care for elderly who need more attention. If the resident stops eating, so be it. If the resident is soiled, we'll get to it later. They provide very little or no mental stimulation; the entertainment has been lessened; the people in memory care rarely leave the locked up ward. They don't even have TV in the common room of memory care. The same DVDs are played over and over. These poor people are just left to stare at the walls or stay in their beds. Rarely talked to. Medications are used too often to put these people into a quasi-zombie state. If you love your Mother or Father or Grandparent or other friend or family member, do not put them in Marymount GreenHills. They will quickly go downhill. Perhaps the people who do not have many needs will do better here. They might make friends with other residents and there is a large dining room where they can be with other people. The menu needs improving. The quality of food needs improving. There ARE many kind people who work here. But they don't seem to be treated well by management lately either.

Ok environment, rooms seemed nice, all star a bathroom. Main disappointment is that there is no way for a person in the memory unit to go outside on their own, either to a balcony or courtyard area, they have to be escorted out of the unit to a courtyard.

I loved it though my mother thinks it's above her price range. Once she learns of more perhaps she'll reconsider. Great place.

Most of the people there are very friendly and easy to work with, and very sweet. There was one care giver that was a little on the rough edge. I am not an expert at facilities like this, but from what I could tell it was pretty good. We were trying to keep costs down as all these places are very expensive and of course you get what you pay for.

I have found Marymount Greenhills to be very friendly. The staff and residents are helpful and pleasant. My apartment is comfortable and housekeeping comes in every day and changes towels and makes the bed. They wash any dishes in the sink and clean the bath room and kitchen. They change the bed linen at least once a week and vacuum. The meals are healthy and tasty. There are many activities that you can join or not, whatever you want. I am a level 1 and I need some assistance which is available. At a later date I may need more assistance which will be available when I need it. I am very comfortable and happy here.

Everything is fine. My mother is very happy there. She's in assisted living and the care is fine.

The only complaint I would have is there is not a smooth transition when you first move in. There is not a system in place to make sure new residents have their medications and no one seemed to have any answers. My mom wishes there was more to do, there are no arts and crafts, which she would like.