Cadence Millbrae

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

we toured this community and it was very nice. our issue is that we asked to see the memory care unit and they would not allow us to and provided no explanation why. It was also higher priced than other communities in our area.

Care services is average at the most. Understaffed

This used to be named Greenhills Marymount where my parents used to stay. They have nurses onsite which are great if you need them. It's affordable but the facilities including the dining options are not that great.

[Name removed] was not onsite and the facility was not expecting us. We were unable to wait an additional 30 minutes for [name removed] to arrive for a tour.

I love the setting, the access to public transportation, the park and neighborhood. It is an old facility. The probation is not a problem to me as an independent. I believe the renovations promised will make it an outstanding facility. The current price can’t be beat.

We toured different communities and this seemed to be older than others we had toured. The staff was very nice and helpful on the tour. The residents and their families seemed to feel comfortable there. They have medical staff on site 24hours a day which is a nice feature. It just didn't feel like the right choice for my uncle.

This place has been going downhill for quite awhile. The best caregivers and nurses have been leaving for a long time. Inexperienced and uneducated (to the needs of elders) remain. Even they are leaving. There are still a few very caring people left and they are spread thinly. Even the last administrator left abruptly and her absence has left a void. The person who replaced her is interested in only one thing ... money. This place is not equipped to care for elderly who need more attention. If the resident stops eating, so be it. If the resident is soiled, we'll get to it later. They provide very little or no mental stimulation; the entertainment has been lessened; the people in memory care rarely leave the locked up ward. They don't even have TV in the common room of memory care. The same DVDs are played over and over. These poor people are just left to stare at the walls or stay in their beds. Rarely talked to. Medications are used too often to put these people into a quasi-zombie state. If you love your Mother or Father or Grandparent or other friend or family member, do not put them in Marymount GreenHills. They will quickly go downhill. Perhaps the people who do not have many needs will do better here. They might make friends with other residents and there is a large dining room where they can be with other people. The menu needs improving. The quality of food needs improving. There ARE many kind people who work here. But they don't seem to be treated well by management lately either.

Ok environment, rooms seemed nice, all star a bathroom. Main disappointment is that there is no way for a person in the memory unit to go outside on their own, either to a balcony or courtyard area, they have to be escorted out of the unit to a courtyard.

I loved it though my mother thinks it's above her price range. Once she learns of more perhaps she'll reconsider. Great place.

Most of the people there are very friendly and easy to work with, and very sweet. There was one care giver that was a little on the rough edge. I am not an expert at facilities like this, but from what I could tell it was pretty good. We were trying to keep costs down as all these places are very expensive and of course you get what you pay for.