Atria Park of San Mateo

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Atria Park of San Mateo

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Overall experience. (5+) From the start of this very difficult experience, everyone has been so helpful, understanding and informative. Staff answered all of my questions, often before I could even ask the question! Throughout the process of getting my mother moved in, I was completely comfortable with the decision that I made.\n \n 2. Cleanliness of the facility (5). This place is amazing. With the size of the facility and number of occupants its appearance both inside and outside was immaculate. The inside air was, for a lack of a better description “Fresh”. No overpowering fragrances, just clean fresh air. Fragrances lead me to question air quality…What unpleasant smells are they trying to mask and cover up. Not here. \n \n3. Friendliness (5). The entire Staff, Caregivers, Medical personnel, Cooks, restaurant workers, Janitors and handymen always have a smile on their face. Upon seeing or passing them in the hallway you’re greeted with a cheerful “Good Morning” or “Good Evening.” My mother has been there since [date removed] and I’m amazed at the number of Staff that know her name and apartment number.\n \n4. Quality of care. (5). I couldn’t be more pleased. Especially with the medical staff. From [date removed] my mother had 3 medical episodes requiring 911 assistance and transportation to a local hospital. Medical staff responded immediately and began attending to mom. While this was going on, Staff members moved furniture and other items knowing the first responders would need room to work. Very impressive!! Considering I was a law enforcement officer for 44 years and had responded to 100’s of medical incidents throughout my career it was clear to me that ALL staff had an assignment, they immediately responded, knew what their task was and handled.\n \n5. Administrative Staff (5). They were extremely helpful from the get go. In addition to knowing my mothers name, they remembered my name as well! They frequently are seen walking through the hallways talking to residents or popping into activities rooms. They also are very available if I’ve had a question. They expertly guided me through the entire process, told me what to expect and how to organize matters for my mom.\n \n6. Food. (5+). I frequently had lunch or dinner with mom at the beginning, honestly, I was checking up on the quality of the food. The Chef and staff prepare delicious, healthy meals. Not only is the food good, it’s “presentation” on the plate ties it all in. I actually call mom to find out what’s on the menu and go to dinner with her.\n \n7. Activities (5). Numerous random activities throughout the month. When mom moved in she was very recluse which Staff had warned me about saying that new residents frequently exhibit that characteristic. But in keeping with what I’ve touched on above, Staff had a plan. They would daily stop by moms apartment to take her down for meals, activities. Staff would place my mom at certain tables with other residents, knowing that they would engage mom on issues and topics. I refer to these residents as “Closers”!! They knew how to “close the deal” with a new resident and make her feel welcome and at Home. That was very comforting to know that they helped mom adjust to her new environment.\n \n8. Value for the money (5++). You definitely get your moneys worth here. Honestly, when I began touring communities, Atria Park was my first stop. I toured other facilities after. With every tour, I couldn’t help comparing them to Atria Park. This one is too dark….Atria had light everywhere. This one is too Quiet…..from the moment you walked in to Atria Park it sounded “Alive”. There was no contest. I knew where I wanted my mother to live. Please pass on my thanks to all that were helpful in this endeavor.","reviewerDisplayName":"Stephen","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Atria Park of San Mateo","reviewContent":"The care givers are excellent! very\nhelpful, caring, and\ncompassionate with\nthe residents and\nfamilies. The facility\nlooks brand new-\nbright and cheery -\nremodeled in 2018\nkept in tip top condition. Just a\nminor problem with\nmisplaced items in laundry only occasionally.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Good fit for our mom","reviewContent":"Chef and food have been amazing according to my mom.\n\nThe price if affordable comparatively.\n\nThey had many activities that seemed appropriate for mom too. \n\nHighly recommend Atria Park of San Mateo!","reviewerDisplayName":"Mark P","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Good facility for my mom","reviewContent":"Friendly, attentive and knowledgeable staff. \nA lot of activities for those who don’t want to stay in their room. Entertainment every week. Several activities every day. \nMovies in the theater. \nA lot of choices for meals. Specials daily as well as a set menu.\nAlso a bistro open until 4:00 pm. With snacks and beverages.\nThe facility is clean and well taken care of. \nSpecial event for holidays.\nI’m comfortable with my mother there.\nShe loves it.","reviewerDisplayName":"Marisa S","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Staff that cares","reviewContent":"I would suggest that they take a tour and also go to one of their open house activities so they get a better feel for the place. I like the friendly staff that treats my mom like family and appreciate that they give necessary updates when they see fit. The memory care staff are caring and patient so I'm grateful for finding them.","reviewerDisplayName":"Eleanor F","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Atria Park of Sam Mateo Review","reviewContent":"They are accommodating, friendly and welcoming to the residents and the family. There's plenty of activities to keep busy and pleasant places to just sit and relax. Everyone from the cleaning staff to the administrators are very helpful and go above and beyond.\nThere are quite frequently only meat options for lunch and dinner which my mother doesn't eat. There should always be at least one no meat option. Although there are set things she can order if she doesn't like the choices, she gets tired of having to eat the same thing. That said she is a picky eater but according to her there are quite a few residents who complain also.It's hard to please everyone, but there definitely should be daily non meat choices. One more thing about the chef. He does try and call meetings to hear people's issues and I believe he's trying to accommodate everyone. It's not possible to please everyone. It takes a lot of patience","reviewerDisplayName":"Marisa S","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Recommended","reviewContent":"My loved one is a resident at Atria Park. The front desk staff and management have all been very kind and helpful. The laundry, housekeeping and chef have also been very good. They have been very receptive to our questions. The move in process went smoothly. Overall, I would recommend Atria Park of San Mateo to others. ","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Recommended","reviewContent":"I would recommend the facility overall. The majority of the staff are friendly. I think the housekeeping could be a little better. The communication has been pretty good and the move-in process was good last year. I plan on keeping my loved one at Atria.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Recommended","reviewContent":"Everything is wonderful. The staff is fantastic I would recommend the facility, but as with any of these situations communication is up to the patient's peeps pretty much these folks are busy and it's a hard industry as you know, but they've really been fantastic friendly, fun, understanding, etc. ","reviewerDisplayName":"Paul","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Great place to live","reviewContent":"I have been a resident at Atria Park of San Mateo for 2 years. I have moved here from Atria Daly City. This is a wonderful place to live! Many good reasons. Right from when you first walk into the lobby. You are greeted with a smile and welcomed. The staff is very professional,accommodating. The care staff, waitstaff, the housekeeping all friendly and respectful. Many things to do here at Atria. There is an exercise room, a movie theater, a bistro area where you can find many freshly made food items, water, juices, soft drinks and pastries. Terrace is one of the best amenities I enjoyed. Activities such as bingo, gin rummy and craft classes- all handled by [name removed] the Engage Life Director and [name removed], with a smile. Holiday celebrations with great decorations. Thursday happy hour with great music and snacks. Always fun and well attended. The experience has been pleasant.\nI highly recommend Atria Park of San Mateo! A great place to live in!","reviewerDisplayName":"Michael S","experienceTypeId":1,"experienceTypeName":"I'm a current/former resident or client"}],"parentOrgReview":{"name":"Atria","slug":"atria-21","averageReviewScoreDisplay":9.3,"communityCount":106,"reviewCount":7850}},"communityName":"Atria Park of San Mateo","leadgenCompleted":false}

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2883 South Norfolk Street, San Mateo, CA 94403

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94403

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CA

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For more than 20 years, Atria has served the families of San Mateo. The community will seek LEED® certification for sustainable design, construction and operation.<br><br>In addition to discreet assistance with daily tasks like bathing and getting dressed, Atria Park of San Mateo has a licensed nurse on-site 24/7 to provide care services such as diabetic management and mobility support.<br><br>For families facing the challenges of dementia, Atria Park of San Mateo recently expanded and enhanced its memory care neighborhood, relocating it to a larger space within the community. Features include an open layout with combined dining, living and event space, a secure interior courtyard and new, thoughtfully designed apartments with modern features.<br><br>In addition to chef-prepared meals and 24/7 support from a dedicated staff, residents of Atria Park of San Mateo also benefit from a robust events calendar featuring engaging opportunities every day from yoga classes and happy hours to jewelry workshops and musical performances.<br><br><p>Atria Senior Living is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 185 locations in 25 states and 7 Canadian provinces. We are the residence of choice for more than 18,000 residents, and the workplace of choice for more than 13,000 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them keep making a positive difference in our world.</p> <p>To help reduce waste, save on postage, and avoid the risk of delays and late fees, Atria residents can make secure online payments automatically each month. The Community Business Director at the community of your choice can help you sign up upon move-in.</p>

For more than 20 years, Atria has served the families of San Mateo. The community will seek LEED® certification for sustainable design, construction and operation.<br><br>In addition to discreet assistance with daily tasks like bathing and getting dressed, Atria Park of San Mateo has a licensed nurse on-site 24/7 to provide care services such as diabetic management and mobility support.<br><br>For families facing the challenges of dementia, Atria Park of San Mateo recently expanded and enhanced its memory care neighborhood, relocating it to a larger space within the community. Features include an open layout with combined dining, living and event space, a secure interior courtyard and new, thoughtfully designed apartments with modern features.<br><br>In addition to chef-prepared meals and 24/7 support from a dedicated staff, residents of Atria Park of San Mateo also benefit from a robust events calendar featuring engaging opportunities every day from yoga classes and happy hours to jewelry workshops and musical performances.<br><br><p>Atria Senior Living is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 185 locations in 25 states and 7 Canadian provinces. We are the residence of choice for more than 18,000 residents, and the workplace of choice for...</p>

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