11215 Seven Locks Road, Potomac, MD 20854
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Devotional Services Offsite
Devotional Services Onsite
Indoor Common Areas
Outdoor Common Areas
For a local A Place for Mom Advisor(877) 345-1716
For a local A Place for Mom Advisor(877) 345-1716
I gave it 5 stars for every category listed, but only 3.5 overall because "administrative competence" and "communication with families" are not categories for giving stars. If they were, both would be at 1. I disagree with the "blacklist" review because the care and the services are fine, but the administrative competence is lacking and the leadership is disorganized. This is better under new management but still a long way to go. Residents seem very well cared-for. The activities are robust and very good quality. The staff are all very sweet, kind, and attentive. The new renovations are fantastic. Basic medical care and cleanliness of facility and residents are good. However, don't come here if you need a place where you as a family will know what is going on and will be able to give information that gets through to someone. It's like talking to a wall. Administratively very disorganized. Important things (like sudden illness or need for a doctor) are reported immediately, it's the little every day things that get forgotten -- like need for supplies (soap, toothpaste), lost articles, telling someone about resident complaints being reported to family but not caregiver. Dad went a week without a toothbrush because we didn't know it had gone missing. He told us he was having (minor) pain (which he didn't tell them), which we reported to nursing and requested a doctor visit, but when I followed up 2 weeks later no one knew any thing about it and no record of request. You have to stay on top of them all the time to get little things taken care of. Serious things do get taken care of, but the daily little things are like talking to a wall. If your loved one has hearing aids, do not come here. They do NOT know how to properly track them, check/change batteries, be sure he is actually wearing them, etc. On the positive side, the value is really good. This seems to be the best-priced option in the area for the level of service, even though billing is really unclear. You are just as likely to be undercharged for extras (like Depends) than overcharged, so it seems to be incompetence rather than gouging. If your loved one can think for themselves and communicate with you clearly this is a very good choice. But if you cannot rely on the resident to be clear and communicative then you have to be tolerant of the fact that the staff and administration are really poor communicators.Reviewed on A Place For Mom
We had a family friend who lived at this community, he lived here for about four months. This community was tremendously helpful for him. He did wish there was more plentiful portions of the food, and if the food could be a little bit warmer when it was served. It was essential for him to be out of his home, and this community made it very easy for him to adjust to the new changes. He was able to do his physical and occupational therapy there which was nice. He had a bedroom, a living room, and a small kitchen area. We were able to get him some additional furniture to make it comfortable. In some ways the care services were very helpful, but he had other family members come care for him around the clock, so we didn't have to utilize all the care services provided. The staff was very helpful to our family when they came to help him out. This community would have music playing all the time which he absolutely loved.Reviewed on A Place For Mom
My review is from our experience a year ago. I would want people to know when looking intro Brookdale Potomoc that my overall score was low because of the management. They were lacking and definitely could improve. There were a lot of lapses in their communication and effectiveness. They do not have a lot of activities provided at this community. My sister was young and it seemed that the population was a bit difficult to have different activities for people who do not have memory issues.Reviewed on A Place For Mom
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