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Brookdale Potomac

11215 Seven Locks Road, Potomac, MD 20854

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street view of Brookdale Potomac
Charles U - Loved one of resident/client
4.5
Great Location in the Heart of Potomac

They have an excellent staff here. The community is nice and clean. The food could improve on the quality of taste for the residents. They community does provide options for the residents to choose from for meals. There are three meals a day provided to the residents. There may be a small delivery fee to have the meals delivered to the resident's room.... Read more

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About the facility Brookdale Potomac

In a lovely park setting, you can embrace dementia care or assisted living in an upscale community called Brookdale Potomac. The residents here look forward to consistent care and fun trips to nearby parks, and local spots like the Hillwood and Textile Museum, The National Gallery, and the Smithsonian Air and Space Museum.

Each day, the staff assists with personal chores and care needs. Would you like assistance with bathing, dressing, managing medications, or something more specific? Rest assured, the team works with each resident to fulfill their needs in a timely and respectful manner. Personalized memory care and dementia-friendly activities are also provided, as needed, and the staff is available 24 hours a day, seven days a week to be alerted to an emergency. Plus, an alert system and keypad entries are used to heighten security on-site. Aside from care and safety, residents benefit from help with housekeeping, transportation, home maintenance, trash removal, and meal preparation. If you have personal requests, the concierge can assist, and on-site postal services, a therapy room, and a beauty/barber shop are also available as needed. With less chores, and more amenities, your schedule may feel like it's wide open. Read quietly in the cozy...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Brookdale Potomac is a community within Brookdale properties. See all Brookdale communities.

Pricing for Brookdale Potomac

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Brookdale Potomac

Community Details at Brookdale Potomac

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Offsite

Devotional Services Onsite

Indoor Common Areas

Meals Provided

Outdoor Common Areas

Vegetarian


Reviews

for Brookdale Potomac
4.0(47 reviews)
Write a Review

Cleanliness

4.3

Friendliness

4.2

Meals & Dining

3.5

Care Services

4.0

Activities

4.0

Staff

4.0

Value for Cost

4.0

Overall Experience
15
24
5
0
3
Date Submitted
1
4
10
Reviewer
0
25
21
0
Care Received
8
39
1-20 of 47 reviews
Sort by

4.5
Charles U - Loved one of resident/client
Assisted Living
October 3, 2022
Verified Review
Great Location in the Heart of Potomac

They have an excellent staff here. The community is nice and clean. The food could improve on the quality of taste for the residents. They community does provide options for the residents to choose from for meals. There are three meals a day provided to the residents. There may be a small delivery fee to have the meals delivered to the resident's room.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

5

Activities

4

Staff

5

Value for Cost

4


5.0
Stephanie H - Toured community
Assisted Living
April 6, 2022
Verified Review
My tour review

This community was dark depressing and would not have considered probably one of the worse communities that I visited.


5.0
anonymous - Loved one of resident/client
Assisted Living
March 3, 2022
Verified Review
A great place to live for seniors with a caring staff

This is a really good community and they try very hard and they are responsive to my concerns once I tell them the concerns. They are a very responsive community with my loved one. Sometimes I do have to micro manage from time to time and they still getting used to my loved one during the transition period.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

4

Activities

4

Staff

4

Value for Cost

4


4.0
anonymous - Toured community
Memory Care
January 28, 2022
Verified Review
Tour of Brookdale

We had a really great tour experience with Brookdale Potomac and liked this facility. We were impressed with our tour guide and all of the information that he gave us. They were wonderful with the follow up and gracious when we told them we had decided on another place. The only turn off for us was the odor we got when in the residential area.


5.0
M T - Loved one of resident/client
Assisted Living
November 10, 2021
Verified Review
Brookdale set the stdndars for excellent memory care

Brookdale has a huge variety of activities, our loved ones have a monthly calendar that shows all the daily activities. So far they have had not one complaint about the meals or dining service. Brookdale was very competitive in price for everything they had to offer, and our loved ones apartment was newly renovated.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


3.0
anonymous - Toured community
Assisted Living
November 9, 2021
Verified Review
My tour review

This community was okay but it did not match or come close to the community that I was really interested in for my loved one.

Response from Brookdale Potomac

November 22, 2021

Thank you for taking the time to visit and share your feedback.


3.0
anonymous - Loved one of resident/client
Assisted Living
September 28, 2021
Verified Review
Things aren't as easy as they seem.

I would advise to make good decisions because everyone's experience is different.

Cleanliness

5

Friendliness

4

Meals & Dining

3

Care Services

4

Activities

3

Staff

4

Value for Cost

4

Response from Brookdale Potomac

October 1, 2021

Thank you for taking the time to provide feedback. We would welcome an opportunity to further discuss and encourage you to reach out to our management team.


4.5
anonymous - Loved one of resident/client
Assisted Living
April 9, 2021
Verified Review
Our experience

At the end of the day, you're not going to find a group of people who are more caring. I really do feel they did everything they could to give my loved one dignity and comfort and give her what she needed. Because of Covid, there were so many restrictions and policy changes, and I felt they were trying to do as much as they could for the residents and their families within those parameters being forced on them. Was it perfect? No. But I really felt they tried to do their best. And if something wasn't perfect, they knew it, and they tried to change it. The food was fine, not gourmet dining by any sense, but based on the target audience it seems okay. On paper, the activity offerings look good, and I think they really do try to have a good calendar of opportunities for people to get involved and do things. My loved one had vision issues - I would have liked to have seen more accommodation for her involvement. She would have needed a one-on-one person to walk her through, and I think she missed a lot of the opportunities. Their costs are in line with similar facilities in the area. I was far less concerned about the money and most concerned that she was getting the care she needed.

Cleanliness

4

Friendliness

5

Meals & Dining

No data collected

Care Services

4.5

Activities

No data collected

Staff

5

Value for Cost

4.5


1.0
Anonymous
Assisted Living
March 9, 2021
Verified Review
Definitely do not recommend

My loved one was here for only 3 nights. We were called to let us know that he was not doing good, so we came to the community to see our loved one and no one told us that he already passed. The community did not communicate and they were very uncaring and cold. The billing was very general and I asked for a breakdown of the billing and we felt they handled the billing poorly and did not explain why they charged us for a full month plus an extra 800 dollors. I would not recommend this community to others.

Cleanliness

No data collected

Friendliness

2

Meals & Dining

No data collected

Care Services

1

Activities

No data collected

Staff

1

Value for Cost

1


5.0
Andrew L - Loved one of resident/client
Memory Care
January 25, 2021
Verified Review
My Father is doing much Better at Brookdale

This is a beautiful community with super nice people. I'm able to compare this community to an extremely high end community where my father was prior. The care here far exceeds the care received prior.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

4

Activities

No data collected

Staff

4

Value for Cost

5


4.0
John Seidenberg - Loved one of resident/client
Memory Care
September 17, 2020
Verified Review
Extremely helpful care for someone who needs it

We had a family friend who lived at this community, he lived here for about four months. This community was tremendously helpful for him. He did wish there was more plentiful portions of the food, and if the food could be a little bit warmer when it was served. It was essential for him to be out of his home, and this community made it very easy for him to adjust to the new changes. He was able to do his physical and occupational therapy there which was nice. He had a bedroom, a living room, and a small kitchen area. We were able to get him some additional furniture to make it comfortable. In some ways the care services were very helpful, but he had other family members come care for him around the clock, so we didn't have to utilize all the care services provided. The staff was very helpful to our family when they came to help him out. This community would have music playing all the time which he absolutely loved.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

4

Value for Cost

5


2.5
anonymous - Loved one of resident/client
Memory Care
September 10, 2020
Verified Review
Beware of management issues

My review is from our experience a year ago. I would want people to know when looking intro Brookdale Potomoc that my overall score was low because of the management. They were lacking and definitely could improve. There were a lot of lapses in their communication and effectiveness. They do not have a lot of activities provided at this community. My sister was young and it seemed that the population was a bit difficult to have different activities for people who do not have memory issues.

Cleanliness

4

Friendliness

4

Care Services

3

Activities

2.5

Value for Cost

4


5.0
anonymous - Toured community
Memory Care
November 26, 2019

Very nice. Like a hotel! Well-cared for property.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
Strangefruit - Loved one of resident/client
Memory Care
September 10, 2019
Weekdays are better than weekends.

Weekdays are very good. However, weekends seem to be shorter on staff. There are times when visiting on a Saturday afternoon or evening when my dad has not been given his medication - and other residents have not either. We'll go to the nurse's station, and they are aware that they are behind and late on medications, but it still seems to happen on weekends. Not all medications are critical, but some are, and they shouldn't be delayed.

Cleanliness

4

Friendliness

4

Care Services

3

Activities

4

Value for Cost

3


4.0
anonymous - Toured community
Memory Care
July 31, 2019

Just toured this community yesterday. It definitely checked most of the boxes (safe, allows for aging in place, great floor plans and amenities).

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.5
A satisfied mother - Loved one of resident/client
Memory Care
January 15, 2019
A satisfied mother

From the moment I entered the building I had a sense of calm, efficiency and friendliness. I was there to find a place for my 60 year old son who has Parkinson. My questions were fully answered. My son has now been there for a couple of months. He is doing extremely well and speaks very highly of the care he has received.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

3.5

Value for Cost

4.5


4.0
anonymous - Toured community
Memory Care
September 21, 2017

Really liked this facility. It could use a little updating, but the staff was friendly, the place was clean and the residents seemed to be engaged and happy. It does not offer skilled nursing so "aging in place" is not an option - most likely a deal breaker for me.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


3.0
anonymous - Toured community
Memory Care
September 12, 2017
Verified Review
Nice tour

This is a very nice community, bright, open and the staff was friendly and they did a great job showing us around, they took their time and answered all our questions, I just felt that it was larger than what I was looking for for my mother.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


4.0
anonymous - Loved one of resident/client
Memory Care
June 8, 2017
Verified Review
She is adjusting well...

My aunt is still adjusting to the transition. It has been taking a while for them to get started with her therapy, but the staff has been very welcoming. The food is pretty good, she barely ate in rehab center she was at prior to Brookdale, so I am glad she is eating well now. They also have "off the menu" options available. My aunt goes down to the daily movie night they have and is interacting with the other residents. I am happy with our choice.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Toured community
Memory Care
June 6, 2017
Verified Review
I toured!!

We really liked Brookdale when we toured. The tour guide was friendly and helpful. The facility itself was nice, but the floors could have used a cleaning. But then again, it could have gotten dirty an hour before we got there. We will never know.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


Viewing 1-20 out of 47 reviews

Neighborhood around Brookdale Potomac

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Brookdale Potomac

Brookdale Potomac offers Studio, 1 Bedroom and Semi-Private. Learn more.

Brookdale Potomac has received an average review rating of 4 based on 47 reviews. See all reviews.

Call (301) 765-9198 to reach a resident at Brookdale Potomac.

To reach a resident at Brookdale Potomac call: (301) 765-9198



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.