Brookdale Oak Hollow

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Spoke with [name removed], this place seems really really nice. ALL MEMORY CARE. They do allow smoking for an extra charge b/c cigarette needs to be locked up. Mom would need to ask for one and then a nurse would take her outside and light for her. This might be true at all places come to think of it, as they do not want residents to smoke in their rooms. Something to think of when making final decision. This place is ALL MEMORY CARE. Close to [name removed] work and our house.

Perfect Experience, Overall. Brookdale, Oak Hallow is one of the few Assisted Living facilities living to the true meaning of their mission statement. As an Administrator for many years in institutionalized living experience, it takes one with a heart to create the ambiance and care atmosphere that is prevalent at Oak Hallow. This is a testament when you speak with the residents and staff as well. This is indeed the definition of a home away from home; a place that I can put my loved ones anytime. Doing business with them is also a great experience. the facility is one that I recommend to anyone looking for a descent living place for long term care. Continue the great job.

Feb 2018 is when my loved one moved in. June 1, 2018 she went to another facility. It seems that if I list the problems we had at this facility my post will not show up. I do not recommend Brookdale Oak Hollow. Poor care, RN is just a decoy for "Wellness Coordinator" , RN"s are not allowed to help residents. If you ask them to call Home Health they forget to do that also. Be fore warned this facility is not meant for dementia residents. If you are looking for just Assisted living your loved one will do okay.

We are really pleased with the care they are providing for my mom at Brookdale Oak Hollow. It is a clean and well-kept community. The atmosphere is warm and inviting. They are very welcoming to our family when we come to visit. The staff is very friendly and attentive to my mom's care needs. I have good communication with the staff regarding any questions or concerns I have regarding my mom's well-being. I think the meals that they serve are good. They have a nice enclosed area for the residents to be able to get outside and enjoy the fresh air. I would recommend this community to others.

My loved one and I enjoyed visiting this Brookdale location! The staff was very friendly and the facility was quite clean. My primary concern was the fact that the facility looked rather old. It seemed a little depressing and outdated, which isn't quite what I wanted fro my loved one. Overall, this was a fairly good facility.

I did not schedule a tour with Brookdale and popped in to look at the community. I felt it could use more updating because the building looks tired. I was impressed with the care they offer.It was just difficult to get all my questions answered because they weren't expecting me.

When I toured the Brookdale they were very cordial, I liked it. After touring this community, though I went on several other tours and found Brookdale closer to my home that offered the same things. It was a very nice place with nice people.

This is a nice community, and my dad is still adjusting with his move here. It is a really nice facility, and I'am comfortable with him living here. The staff has been great with helping him get adjusted, and they have very kind. They do a good job keeping everything nice, and clean. The experience has been a good one so far.

I toured this community for the care for my father. I did like the staff and the cleanliness of this community. I did like the activities that would of been offered to him. We had all of our questions answered. The meals seemed to be good. This community was very good, but we did want something closer to our home. I would over all recommend this community to other families for the care and well being of a loved one.

My Mother-In-Law has lived here for the past 6 weeks and so far I am very favorably impressed. This is a second try for us, as the facility she was in before was not a good fit. When she first came to Brookdale Oak Hollow, her condition had deteriorated drastically in the other facility and she was heavily medicated. After settling in here, her health has improved as well as her cognition, and her need for drugs has been reduced enough for her to regain some of her personality. I think the secret at Brookdale is the caring attitude of the whole staff, and the excellent training everyone has in dealing with memory loss patients and dementia. I've spent a lot of time visiting in the past month and I really like the compassion, patience and level of knowledge that is obvious in the way the residents are treated. All employees, from the executive director and the management, to the nursing staff, to the food staff, to the cleaning staff and the activities director, are personally involved with every single resident - knowing their names, family members and life history. I was amazed at how they meet all their "Brookdale Family" on their own terms, protect their dignity and don't allow anyone in their care to lose their humanity. Everyone is important here. The folks here have a policy of educating the families as well as the employees. There are support meetings and educational programs that help loved ones hold on to as much of the relationship as possible for as long as possible. Just from being here for 2 weeks, my husband and I gained communication skills that allowed us to have some meaningful visits with Mom. We really appreciated that. One thing that is so constructive is that all bedroom doors remain locked at all times and only the designated family members and staff have keys for entering the private space of the residents. This has several good effects - the first of which is the protection of each resident's privacy and and the protection of their belongings. The second benefit is that every morning, each resident is dressed and brought our of their rooms to the dining hall for breakfast, and for the rest of the day, they are encouraged to stay in the public areas where they mingle and socialize, participate in various activities and in general are a part of the community here. During the day, all residents are in full view of the staff during their waking hours, providing protection for their privacy and preventing the isolation that sometimes occurs in other assisted living environments. When needed, the staff are careful to take an ailing resident to their room for quiet and rest, but for the most part everyone is encouraged to engage in life. This creates a better environment for everyone. One side effect of this policy is that visiting family members not only get to visit their loved ones in a more engaged way, but they also gradually get to know the names and stories of the other residents and their families. This is a different kind of facility and I like it very much. A lot of thought has gone in to the design of the building and the layout encourages residents to exercise, and promotes a feeling of freedom. They subtly make sure the premises are safe and that no one gets in or out without being observed, however within this safe bubble, there is an impression of largeness, long, long corridors that are designed in a circuit, and doors that open to a safe, and enclosed outdoor atrium. There is nothing claustrophobic here and this sense of freedom is huge for people who are experiencing the fear of losing their bearings. This is one of the most well thought out facilities I have ever seen. Nothing is perfect and there are a few things that I'd like to see improved. There is some great research being done on the effects of diet on dementia, and I'd love to see their food program become as forward thinking as their behavioral and educational policies. Still, the food here is better than most institutional food programs and Mom seems to like her meals and usually eats everything that is served. There are 3 meals per day and 2 snacks. Everyone eats together. Honestly, on the surface, Brookdale doesn't look any different from other assisted living facilities. It is not the look of the place that makes it so different, but it is the way things are done here that make this a dignified place to come when a person needs more help than can be had at home. I think you could go a long, long way and spend a lot more money and not get this level of education, care and compassion. Mom's family members have all noticed a significant improvement in her overall well being since coming to Brookdale. When my time comes, I want to come here myself.