Brookdale Northville

The worst part is they told me what it would cost and now it costs more. Bait and switch. They're not doing what they said they were going to do as far as the care goes. And the staff are hard to get ahold of when I have questions or concerns.

This was an excellent experience for my loved one and family. They were very on with the care of things for my loved one and was there to take care of my loved one during an emergency situation. During my loved one's stay they were going through a transition of leadership. It was hard to get ahold of the administrator; however, they ended up calling me and everything worked out with any questions or concerns I had. Bathing assistance, assistance to dining rooms, reminders for activities, and more are some of the care the community is able to provide for the residents. They were able to stay with my loved one until family and EMS arrived.

I would advise others to be careful of your loved ones belongings. things were stolen/ended up missing from my loved one. her medication was not adequately given out and not administered when they needed to be. they also have a high turnover right now. we made the decision to pull my loved one out because overall she was not being cared for the way we were told she would. I'm unsure what happened, all I know is that we had such high hopes and ended up being extremely disappointed. I can acknowledge that my loved one can be difficult to deal with and I also understand that the job itself can be hard. I give credit to the staff and nurses who had to work with her; but regardless there were things that happened that were completely unacceptable.

This is the best value in the area. The staff are very good to work with. The quality of the food for the residents could be improved on. Some of the activities available are: local trips, bingo, Wii bowling, trivia and more for the residents to choose from.

The community is neat and clean and the staff is very friendly and accommodating. They do a good job taking care of our loved one and they have activities available for the residence. I would recommend this community to others based on my experience. The grounds are very nice and well kept. The staff know you by your first name and are just very friendly.

Due to the covid restrictions we were not able to go around the community or see our loved ones room, but when our loved one went on hospice they designated a room for families to come visit and that part was very clean. The staff members were very friendly and accommodating. We believe the value was good, and overall our loved one received good and appropriate care. Our loved one was a liquid diet so the meal services didn't really fit her needs, and due to her cognitive health she was not able to partake in the activities.

Everyone we have encountered has been very friendly, our loved ones only complaint would be the food. For weeks straight they were serving turkey sandwiches and hot dogs which was very unpleasant. When we tried to see when it situation would be corrected we could not get an answer.

We were really happy with her experience here, it was beyond satisfactory. We chose Brookdale because of the proximity as well as the availability at the time we needed it. The staff members here really jumped through hoops, they understood our needs and helped us move through the process quickly to get her in. I would recommend.

To prospective residents, My mother has been residing at Brookdale in Northville, MI since [date removed]. All through this difficult time with the Covid restrictions on visits, the associates at Brookdale have done all that they are able to for Mom to have a comfortable experience. My Mom has been invited to participate in many activities to keep up her social skills from exercise classes through Bingo games. The Director and her staff of sales, nursing, doctor care when needed, daily attendants, and maintenance, are all only a phone call away and are encouraged to get to know the families of their residents. We know Brookdale will never be like my Mom's own home, but they do try to make it a positive experience for her and the family.

we were going to move my aunt into this facility and paid a large amount to get everything started. But covid restrictions hit and they wanted us to drop her off at the front door with all of her stuff and leave her. We would not do that and so we decided not to move in and they would not refund any of the money. She never even stepped a foot into the facility. They would not allow any visitations either.

The staff at Brookdale Northville are some of the most caring and loving people I have ever met. They really take time to get to know the Residents and treat them like family. I would recommend this place to anyone who is looking to extend their family in caring for their parent/loved one. Just give them a call and they take care of the rest.

My mother lived at Brookdale Northville for 2 and 1/2 years. It was a wonderful experience. The staff was so caring, kind and attentive. The residents were like extended family and altogether it was a great experience. [name removed], the director, [names removed] were always keeping us up to date. [name removed] the activity director kept everyone engaged and the field trip to the DIA was so memorable! Family nights and Christmas parties were always great fun. We miss our Brookdale family! We are so grateful we found you!

Beyond the tastefully decorated building, range of activities, entertainment, and delicious meals, the Brookdale community is blessed with a wonderful staff. These dedicated men and women are inspiring. The staff members and caregivers know each resident's name, and their loving attention to each resident helps create a home-like atmosphere.

The director and staff go above and beyond. They are very helpful in working through difficult situations, offering assistance and creative solutions. The facility is well maintained with a warm and welcoming atmosphere.

Too soon to review. Still in utter shock after the loss of of mother. Hoping Brookdale Northville. Admits their horrible care and makes significant changes.