Brookdale Northville

WE virtually toured Brookdale Northville and the facility looked amazing. We did not choose them because they were not able to handle the type of care my mom was needing, she needed memory care.

This is the best value in the area. The staff are very good to work with. The quality of the food for the residents could be improved on. Some of the activities available are: local trips, bingo, Wii bowling, trivia and more for the residents to choose from.

Brookdale Northville gave us a great tour. It was a very nice facility but it was more expensive and they do not offer memory care services here which is what we were going to need.

The community is neat and clean and the staff is very friendly and accommodating. They do a good job taking care of our loved one and they have activities available for the residence. I would recommend this community to others based on my experience. The grounds are very nice and well kept. The staff know you by your first name and are just very friendly.

Due to the covid restrictions we were not able to go around the community or see our loved ones room, but when our loved one went on hospice they designated a room for families to come visit and that part was very clean. The staff members were very friendly and accommodating. We believe the value was good, and overall our loved one received good and appropriate care. Our loved one was a liquid diet so the meal services didn't really fit her needs, and due to her cognitive health she was not able to partake in the activities.

Everyone we have encountered has been very friendly, our loved ones only complaint would be the food. For weeks straight they were serving turkey sandwiches and hot dogs which was very unpleasant. When we tried to see when it situation would be corrected we could not get an answer.

We were really happy with her experience here, it was beyond satisfactory. We chose Brookdale because of the proximity as well as the availability at the time we needed it. The staff members here really jumped through hoops, they understood our needs and helped us move through the process quickly to get her in. I would recommend.

To prospective residents, My mother has been residing at Brookdale in Northville, MI since [date removed]. All through this difficult time with the Covid restrictions on visits, the associates at Brookdale have done all that they are able to for Mom to have a comfortable experience. My Mom has been invited to participate in many activities to keep up her social skills from exercise classes through Bingo games. The Director and her staff of sales, nursing, doctor care when needed, daily attendants, and maintenance, are all only a phone call away and are encouraged to get to know the families of their residents. We know Brookdale will never be like my Mom's own home, but they do try to make it a positive experience for her and the family.

we were going to move my aunt into this facility and paid a large amount to get everything started. But covid restrictions hit and they wanted us to drop her off at the front door with all of her stuff and leave her. We would not do that and so we decided not to move in and they would not refund any of the money. She never even stepped a foot into the facility. They would not allow any visitations either.

The staff at Brookdale Northville are some of the most caring and loving people I have ever met. They really take time to get to know the Residents and treat them like family. I would recommend this place to anyone who is looking to extend their family in caring for their parent/loved one. Just give them a call and they take care of the rest.

My mother lived at Brookdale Northville for 2 and 1/2 years. It was a wonderful experience. The staff was so caring, kind and attentive. The residents were like extended family and altogether it was a great experience. [name removed], the director, [names removed] were always keeping us up to date. [name removed] the activity director kept everyone engaged and the field trip to the DIA was so memorable! Family nights and Christmas parties were always great fun. We miss our Brookdale family! We are so grateful we found you!

Beyond the tastefully decorated building, range of activities, entertainment, and delicious meals, the Brookdale community is blessed with a wonderful staff. These dedicated men and women are inspiring. The staff members and caregivers know each resident's name, and their loving attention to each resident helps create a home-like atmosphere.

The director and staff go above and beyond. They are very helpful in working through difficult situations, offering assistance and creative solutions. The facility is well maintained with a warm and welcoming atmosphere.

Too soon to review. Still in utter shock after the loss of of mother. Hoping Brookdale Northville. Admits their horrible care and makes significant changes.

Very disappointed with the Brookdale experience, and would NOT recommend Brookdale to anyone. We were sold because the Director assure us they could take on our aunt who another local assisted living residence could not assure us the quality of care she needed. We took on the highest level package for our aunt and did not expect anything she did not pay for...I asked a number of times for things we payed for and were not provided. We would have hired additional outside staff if our aunts needs were beyond what we should have expected of the Brookdale staff. The residence provides 60 rooms and only 40 were filled - this should have been a sign right away there was going to be issues! We loved the size and thought our aunt would have gotten lost in a large facility and we believed that our visits would be great for other residents that did not have visitors. Brookdale was very sadly understaffed and the staff has way too many tasks for in a day to accommodate the residents in a manner that they promote in their sales pitch. Our aunt resided there 2 months before moving to a hospice care center. I was there every day but 1 and most days I was there twice. My husband was there every day and many days twice. My sister-in-law was there almost every day. So my review is not on a once a week or less visit. The management on many days in the short stay of our aunt was running around doing jobs of staff they were lacking. I could share dining experiences for the residents that were very poor- cold food, poor service, due to under staff. The care sold to us was not fulfilled! I could write an entire page on quality day to day fulfillment of needs. The only answer to us was your aunt does not have any soars therefore she is being cared for! The nursing and healthcare aspect was terrible. The only positive I can share - is that many of the staff are great! Front desk, marketing and many of the care givers are over the top and some may experience tremendous burn out but try really hard. I believe the director works well with what she has but cannot keep staff! Most likely due to pay scale or the huge amount of work required of a care giver (they are required to serve food, clean-up dining room and fix meal issues in addition to delivering meals to those who do not use dining room) in addition to transporting those who require it to and from dining and in Incontinence issues during meals that need to be addressed. This makes for a very long and often poor dining experience for most involved.

Just a beautiful facility with what seems to be superb service. Unfortunately, it is not a fit for this client at this time.

We chose this community because when we toured it was clean and well maintained. The staff is friendly and caring. There are chairs out front for family to visit. Mom enjoys the activities such as listening to music and then they make sundaes for them. The food is good here and what we like is every wing has their own dining room so its more personable that way not in a huge dining area.

The place is kind of depression. Too many nook & cranny, narrow hallway, not very fresh, staff don't seem too enthused. Fear the possibility of wheelchair bounded mom can get stuck in some corner & forgotten. No firm pricing with a big unknown piece of care cost. Would not consider at all.

The respite stay for my mom went good. I loved the staff and they were absolutely wonderful. They were able to cope with my mom's behavior. She didn't think she fitted in because she was younger than everyone. Before she went home, she got a chance to get her nails done.

I must say that I am totally impressed with the prompt response we received in regards to placing my uncle. We had a timeline to place him and being that it was over a holiday weekend I was not expecting such a prompt response to my inquiry. I have found the staff to be incredibly helpful and kind during the transition. The staff keeps me informed of my uncle's progress and any concerns they have. He seems to like the food no complaints. He is not actively participating in activities at the current time hopefully that will improve in time. The overall reason why I chose this community is simply that of the response time to my inquiry and it was convenient.