Brookdale Emerson

The staff members are very friendly, however the communication is poor and could be improved on. Based on the experience we have had so far, we would recommend this community to other families, provided they were able to have family supplement care.

Brookdale Emerson is a beautiful community in Emerson, NJ with beautiful grounds and a homelike atmosphere. It took me approximately 3 months to find the right community before I made my final decision. I'm glad I took the time to tour numerous Assisted Livings because now I am home in my community. The food is delicious, and the kitchen is run by a phenomenal chef [name removed]. The activities are great as well. It was important for me to find a community that could care for my physical needs as well as keeping me entertained on a regular basis.

So far everything has been fine. Our loved ones room and facility is always clean. The staff is friendly and attentive. They keep me abreast of her condition. All of the meals seem good my mom doesn't complain about the food. When it comes to the activities, they keep her busy. The overall value for cost is what I expected for her level of care

My loved one is currently a resident at Brookdale Emerson. Communication with the family could improve. Especially for family members who call and do not receive phone calls back timely. Many follow up calls are needed. Also, on my loved one's first day there was no official meet and greet and 'welcome.' That makes a huge difference. We had to find someone to take our loved one to her room and had to ask for the key. We needed more of a warm welcome. I would recommend this facility to family and friends due to it being more affordable than other locations.

My mother lives at Brookdale Emerson. The staff is nice and helpful. They could use a better meal plan, according to my mother. Overall, the experience has been good. I would recommend this facility to family and friends.

We chose Brookdale Emerson over other places we looked honestly because of the price and availability, we needed a place urgently and had limited funds. They work with us and were quick The staff is amazing they give my mother-in-law great care. They are welcoming to us whenever we come. They also are great at keeping us informed. We received a call for any fall or fight she may have.

I thought Brookdale Emerson was very nice. The bright rooms stood out to me.

I visited six assisted-living/memory care units in the Bergen County area. This was by far the nicest one.[name removed] went above and beyond trying to get my mother into the memory care unit. They have brand new fully renovated apts. Through my research I discovered that this place has a very high level of care. And it came highly recommended by about five different people. The staff have been there over 10 years. They are a team that works together. I compared them to other places, the other places might look nice, but the level of care cannot be any better than it is here at Brookdale. The cost was also very affordable for this type of care.

Our experience with Brookdale Emerson has excellent so far. They accept the VA aid and assistance which for us was an absolute God send. I would definitely recommend to others looking.

Our family had an in person tour and we were very impressed with Brookdale. The sales lady [name removed] was very on top of it, never pushy and just very informative. It came down between Brookdale and another community and we just happened to choose the other community because it had a little bit ore to offer our father.

Any questions I've ever had, they've taken care of and answered right away. I checked out other places, and their cost is very reasonable in comparison. It's like a nice hotel, very clean, very organized. They have a nice, roomy cafeteria. They seem to offer a lot of activities. They're very good to my loved one. I would recommend anybody to go check them out, especially compared to other places that I viewed. They've been very compliant in meeting our needs. The admissions person, the first person you ever interact with in the community, is especially good and very knowledgeable. She helps out everybody. She talked to me quite a bit to get everything organized, and I see how much she helps other families. She's such a good person, probably the best in the entire organization.

I would tell others the room is nice. The staff are good about returning calls to families. It is very hard judgement of the community due to the pandemic. We have been able to have window visits, and they have started outside visits for families. The biggest expense and headache is medication management and I feel stuck in the middle.

Our experience with this community was horrible, we felt that our loved one was neglected. She wasn't there very long but the last weekend she was there she laid in her filth from Friday night until Saturday afternoon until she was taken to the hospital for being sick and she ended up passing away a couple weeks later. We were very disappointed in her medical care. The community was kept clean for the most part, The reason we chose this community was the view, it seemed fine we were there. The activities did however seem good. The room our loved one was in was very nice, we had no complaints.

I toured the facility and was very impressed. [Name removed] is the person I met with and she very informative. The facility is smaller then some I visited but well kept and I was able to meet the activities person whom I also liked. Overall it was a great visit and I think it may be a great place for Mom.

Recent off hours visits in evening and weekend I noticed language barrier caregivers understaffed often and appear overworked (most residents dependant, considering it's listed as an Assisted Living) . One staff nurse in charge for entire facility. Wellness manager staff never available, in early AM, always in a daily meeting, all "sneak out" same time in early in PM and never In on weekends. Housekeeping staff consist of TWO! Rooms are not clean everyday, no housekeeping staff in evening. Receptionist leave early evening, Unaswered buzzer ring , locked front door but, smoker residents know code to get out, or let in visitors jeopardize of safety and health code with exposure of second smoke less than 25 feet of front entrance. One maintenance and recreation staff member. Appears only the kitchen staff seems adequately staffed, food appears appealing. Current admission coordinator promised certain accommodations then "downplays" for inadequacies .Needless to say look elsewhere this Brookdale not meeting expectations at all, Be advised there is a new Assisted Living being built 200 feet sway next spring!

This looked like a nice community when I visited. The people I met were nice. I like this community. This community unfortunately did not offer the level of care that dad needed.

This was a nice community when I visited it. The staff I met were nice and they did offer some daily activities. This community was large and mom did not seem to think it would work for her.

I thought this was a great community, they had lots of great amenities for all of the residents and everyone seemed very happy. It was a very positive atmosphere that I would have loved my mother to be in. It was a smaller facility and was kept very clean in all areas. I had noticed the great activity list they had posted to keep everyone busy throughout there week.

I wasn't very impressed with my tour of this facility. The one good thing I noticed about this community, is that the residents have their own private restroom. Other than that plus, I wasn't impressed. The memory care portion they showed me had a bad odor lingering around it. That was a turn for me. I didn't feel this was the community for my mother, and her needs.

I recognize the staff are doing their best to oversee my mom feel excepted and cater to her needs. I think they don't have enough activities in the Memory Care it looks a little limited. It is an absolutely clean wing and the staff see that her home is very clean. The vibrant and updated community brought me to like how attractive and cozy it is. I liked the size of her room. They had the best price in the area. She is doing as well as can be excepted.