Brookdale Emerson

Our experience with Brookdale Emerson has excellent so far. They accept the VA aid and assistance which for us was an absolute God send. I would definitely recommend to others looking.

Our family had an in person tour and we were very impressed with Brookdale. The sales lady [name removed] was very on top of it, never pushy and just very informative. It came down between Brookdale and another community and we just happened to choose the other community because it had a little bit ore to offer our father.

Any questions I've ever had, they've taken care of and answered right away. I checked out other places, and their cost is very reasonable in comparison. It's like a nice hotel, very clean, very organized. They have a nice, roomy cafeteria. They seem to offer a lot of activities. They're very good to my loved one. I would recommend anybody to go check them out, especially compared to other places that I viewed. They've been very compliant in meeting our needs. The admissions person, the first person you ever interact with in the community, is especially good and very knowledgeable. She helps out everybody. She talked to me quite a bit to get everything organized, and I see how much she helps other families. She's such a good person, probably the best in the entire organization.

I would tell others the room is nice. The staff are good about returning calls to families. It is very hard judgement of the community due to the pandemic. We have been able to have window visits, and they have started outside visits for families. The biggest expense and headache is medication management and I feel stuck in the middle.

Our experience with this community was horrible, we felt that our loved one was neglected. She wasn't there very long but the last weekend she was there she laid in her filth from Friday night until Saturday afternoon until she was taken to the hospital for being sick and she ended up passing away a couple weeks later. We were very disappointed in her medical care. The community was kept clean for the most part, The reason we chose this community was the view, it seemed fine we were there. The activities did however seem good. The room our loved one was in was very nice, we had no complaints.

I toured the facility and was very impressed. [Name removed] is the person I met with and she very informative. The facility is smaller then some I visited but well kept and I was able to meet the activities person whom I also liked. Overall it was a great visit and I think it may be a great place for Mom.

Recent off hours visits in evening and weekend I noticed language barrier caregivers understaffed often and appear overworked (most residents dependant, considering it's listed as an Assisted Living) . One staff nurse in charge for entire facility. Wellness manager staff never available, in early AM, always in a daily meeting, all "sneak out" same time in early in PM and never In on weekends. Housekeeping staff consist of TWO! Rooms are not clean everyday, no housekeeping staff in evening. Receptionist leave early evening, Unaswered buzzer ring , locked front door but, smoker residents know code to get out, or let in visitors jeopardize of safety and health code with exposure of second smoke less than 25 feet of front entrance. One maintenance and recreation staff member. Appears only the kitchen staff seems adequately staffed, food appears appealing. Current admission coordinator promised certain accommodations then "downplays" for inadequacies .Needless to say look elsewhere this Brookdale not meeting expectations at all, Be advised there is a new Assisted Living being built 200 feet sway next spring!

This looked like a nice community when I visited. The people I met were nice. I like this community. This community unfortunately did not offer the level of care that dad needed.

This was a nice community when I visited it. The staff I met were nice and they did offer some daily activities. This community was large and mom did not seem to think it would work for her.

I thought this was a great community, they had lots of great amenities for all of the residents and everyone seemed very happy. It was a very positive atmosphere that I would have loved my mother to be in. It was a smaller facility and was kept very clean in all areas. I had noticed the great activity list they had posted to keep everyone busy throughout there week.

I wasn't very impressed with my tour of this facility. The one good thing I noticed about this community, is that the residents have their own private restroom. Other than that plus, I wasn't impressed. The memory care portion they showed me had a bad odor lingering around it. That was a turn for me. I didn't feel this was the community for my mother, and her needs.

I recognize the staff are doing their best to oversee my mom feel excepted and cater to her needs. I think they don't have enough activities in the Memory Care it looks a little limited. It is an absolutely clean wing and the staff see that her home is very clean. The vibrant and updated community brought me to like how attractive and cozy it is. I liked the size of her room. They had the best price in the area. She is doing as well as can be excepted.

I am very pleased with this community and everything they have provided for my loved one. They offer the residents three meals a day and they seem to be healthy with lots of choices to choose from. The complex is very well maintained and the housekeeping team does an excellent job at keeping my dads bedrooms clean and picked up. The also offer a great activity program to keep them busy throughout the week. I highly recommend this place to anyone looking in retirement.

Debbie from A Place For Mom was lovely. I am glad for the referral. I am grateful for Brookdale. The community made it an easy process for us.

Brookdale Emerson is a wonderful place for your moms and dads!! They welcomed my mother with open arms, invited her to join all the wonderful activities and provide a safe and caring enviroment!! We were so nervous looking for an assisted living facility, but Brookdale made the move simple and a pleasure. I would recommend this facility for anyone seeking an affordable and safe place.

We moved mom in to Brookdale Emerson, NJ two weeks ago. As of now it has been fantastic. They have taken her on trips, shows and lots of activities to keep her active and alert. The people are friendly and quite accomodating. Our experience has been wonderful. I would recommend this facility to anyone looking for a safe and caring place for there parents!

Our experience with Brookdale has been a good one, overall. The place is nice looking and generally very clean, and the staff and caregivers are all very friendly. My only real complaint would be that they could be more on top of communication with families.

The caregivers in the Memory Care Unit are kind, caring and friendly. They work tirelessly to engage our mother and make her feel welcome and comfortable. We trust they will take good care of her. The facility has been there a while, but has undergone some upgrades to make it not seem quite so old. All rooms are given a good cleaning and freshening (i.e., new paint and carpet and even appliances if necessary) prior to move-in. While they have been most responsive to our ever-changing needs, the administrative processes at this facility could use some help. This one issue prevents me from giving them a higher score.

The rooms here are very large and comfortable. The staff and my Nurse are great.

We had run into a couple of issues in the beginning but they corrected them.