Sunrise of Cresskill

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

I explained the concerns I had with my loved one prior to moving in. Sunrise said that they could care for these concerns. Now that my loved one is in the community, they said they didn't have enough staff to care for my loved one's concerns. I would had to hire an in-home care company to stay with my loved one. This has caused the family extra stress over the last several months. The director of memory care said that they have never had experienced a resident they were unable to handle. Then that director of memory care left. Now the memory care unit and administrative teams are passing me back and forth with where to seek answers. The activities for memory care isn't available. There are lots of activities available for the assisted living side. They is no "old person smell", and my loved one is changed each day. I know my loved one is being care for well.

I think anyone would be very comfortable here. They check-in and take good care of her. I would recommend this community to others. the community has a homey type feel to it, and its a good value also.

This review is en light of COVID, otherwise we think this is a wonderful community. We did have a couple issues when it came to the services, for example like bathing. It seemed to cost extra for them to bath our loved one. Our loved one moved in in January, and due to COVID there are no activities they are confined to their rooms which has caused him to decline. We also wish they would allow hospital beds in the rooms, our loved one has fallen out of bed a couple of times and they do not allow bed rails. However they people at this community are very caring especially the ones who take care of him. The food is pretty decent, we were able to eat there a couple of times before COVID and it was good. Our loved one has yet to complain about the food.

I had a fine tour of this community. Everyone was kind. The community appeared to clean. The experience went well overall, but I did not feel this was the community for my father, and his needs overall.

We fell in love with Sunrise as soon as we walked into the place. Every area is beautifully and warmly decorated. The staff is very pleasant and easy to talk to. The residents all say "hello" with a smile on their face. When you walk through the rooms and are always greeted with smiling seniors, it tells you that they like where they are - and we now do too. The rooms are large, open, airy, excellent closets/storage space, beautiful bathroom, our own washer/dryer. They serve a continental breakfast every morning, and we have a dinner that offers a menu with minimum of 7 choices and includes, salad bar, soup, entree, beverage and dessert. They offer a daily list of varied activities. It's great!

This community is nice and they also have beds reserved for residents with medicaid. The people I met at this community were nice and knowledgable. The community seemed clean.

Everything was great here. We really like the community and the staff was really helpful in the tour. We got to see everything. The only problem is that they did not have any openings or dad would have been able to go here.

We had a nice tour of Sunrise. The people were responsive and friendly. The community looked clean and I saw that they offered a variety of activities.

Common Room was too crowded with patients.

Things are great for mother here at Sunrise we are very pleased with all the community has done for her. I would recommend it to family and friends it is a good place.