Bristol Park at Eagle Mountain

I would highly recommend the community for your loved ones. In I have also already recommend the community to a friend. The staff are friendly and compassionate. They are always willing to answer our questions and they have been willing to take the time to speak with the family. We love this community and our experience. The food has been very good. We have even had a chance to dine with our loved ones. The community's dining staff are willing to try and accommodate the resident's requests. The staff have been willing to try and assist our loved ones in feeling comfortable in the community, being compassionate, and you can tell they care. The community has been doing upgrades to the memory care unit, and the Executive Director is willing to pitch in to get things accomplished.

Everything is good there, as long as you don't need any help or medicine. My loved one seems to like the food pretty good. They need to improve on their communication with the family, which is the main concern. In addition, they need to improve on, what they are willing to do as far care. Most of the staff is exceptional but it's one person dragging them down.

We chose Bristol Park at Eagle Mountain mainly due to the convenient location, it is only a few minutes form my house. The marketing director we first met with was WONDERFUL. We had a full week of struggling with my moms AC and she was so good about figuring the issue out and she never gave up until the problem was resolved. The activity director [name removed], we LOVE her - she is very personable and I love the Christian materials that she gives out to the residents. They also have bible study on Tuesdays and she leads that and she is just amazing. Out of the whole place, she is definitely the highlight. My mom has only had good things to say about the food that is served. All in all we are very happy and would highly recommend the facility.

The staff was very caring and communicated very well. They took awesome care of my father. The facility was beautiful and very clean. They had activities every day, and they encouraged the residents to partake. And my father was very happy with all the food.

We have not been able to eat the meals at the community yet, but from what we have seen they smell good and look appetizing. The activities are still pretty limited but they are starting to slowly get better

Right now due to COVID the activities are limited, but before that they were good. We were very impressed with this community, and our loved one is very happy there. We ate lunch the first day we visited and the food was very good, she has nothing but positive things to say about it. There are several different sized room, hers is on the smaller side but it opens up to the court yard where she can let her dog out.

Great property - Location !!!!!!!!!

This has been an experience!! Not at all what is advertised. Problems left and right. If you are able to stay with your loved one daily or all day! That would be best! Speaking from the memory care side! 2 and 3 people to take care of 12-15 residents, makes no sense! No cleaning in rooms being done, no help eating, just place a plate in front of them. No one knows cpr or how to help a choking resident. No one comes when pulling the help cord in the rooms. Please be aware and watchful of your loved ones if choosing this facility.

We moved my mother to Heartis earlier this year and since then we have had one problem after another - most involving response times and level of care. The former Director of Nursing was awesome but overworked and she eventually left. The current patient care coordinator is also awesome and goes above and beyond the call of duty. However, we know she is also overworked and we wonder how long she will stick around. Some of the caregivers are great and truly love the residents, but they are all overworked and underpaid. Sometimes only one aide is on duty to respond to the needs of an entire wing of residents. Many aides have no experience working with disabled people and don't know how to help my mom transfer from wheelchair to bed to toilet to recliner, etc. Heartis remains consistently understaffed and my mom often has to wait an hour and sometimes more to get a response when she calls for assistance, such as for help going to the bathroom. For what we are paying for her so-called level of care, this is all extremely unacceptable. I always believe that problems with a business start at the top - with management - and that is definitely the case with Heartis. The executive director is never available, won't return our calls and doesn't follow through with any promises he makes. I could go on and on, but I think I've said enough. I'm praying there is another, better place out there that we can move our ladies to. My family has had enough of Heartis. My recommendation: Don't take your loved ones there.

This facility was 2 years old; I was there late afternoon and it felt too quiet, too inactive; the rooms were nice. It would not have met my sister's needs.

I had recently taken a tour of this community for my loved one and I have no complaints of how things had went. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. I thought the property was nicely presented and had a lot of great amenities for the residents. Overall it was a great experience just not the right fit for my mom.

New facility so clean, open, nicely decorated. The assisted care area is especially nice. The memory care bathrooms do not have shower chairs which I thought was strange since they have them in assisted care.

We toured this community for the care for my mom. The staff was nice and caring and able to answer the questions we had. The menu was appealing and the activities. This community would not be able to offer another type of care for my mom's needs.

The food service here is terrible and the least of management worries is resident satisfaction. They advertise transportation to appointments for residents, but when asking for arrangements the administrator complains and tells families to provide transportation themselves. The memory care area has a massive bug problem. This property is sub par and not what they advertise.

My mother has adjusted to this community well, and she is doing good. We are very much pleased with all they have done for us. They have met all our exceptions has far as taking care of my mother. The staff is attentive, and kind. We have no complaints about this community, and I would recommend it.

When I toured Hartis Eagle Mountain, I was not pleased with the tour. I'm not sure if the lady was new, but she did not know much about the facility. The place itself was clean and decorated well, but it was not the best fit for my father at the moment.

My dad is here in the community. In the beginning when we toured we hit it off right the bat and did not need to look else where. The staff have been prompt and helpful also interacting well with all the residents. He likes the meals they serve. He was also able to get a haircut from the onsite beautician that looked nice. I would recommend the community.

I like the care at this community. The staff is nice but they seem to have a high turnover of staff. The food is good, but they could use some improvements. My mom is offered activities and trying to get involved. This is a community that I do recommend for other families for good care and a nice value.

The Hartis Eagle Moutain is clean and all of the staff are very friendly and welcoming. My father seems comfortable and we are happy with our choice. The only problem we have experienced so far is that in the beginning I feel like they sold us a certain level of care but we did not receive it after moving in. After speaking with them, they have fixed it, though.

I couldn't have picked a better place for my loved one to go, I have been extremely satisfied with this community. The meals they offer are excellent and my mom always seems to be participating in activities they have going on throughout the day. The staff are always kind and are always helpful. The rooms get cleaned daily and laundry services are offered. I highly recommend Heartis Eagle Mountain.