Legacy Oaks of Azle Senior Living

Dining room continues to be a source of disruption. Lack of serving staff. Diabetic woman was not served timely and caused her blood sugar to crash. Working on fourth chef. Due to dispute in salary, new chef simply did not show up on first day. Civitas has now raised prices on meals. Dead trees and shrubs abound on the campus. Depressing.

My relatives unfortunately moved here and after only three months wish they had not. This was a newly built place, and it looks so pretty, but it's plagued with problems, as we unfortunately found out too late. I'm writing this because management makes it unpleasant for residents who complain too much, and my relatives' voices must be heard anyway. I rely on reviews so much, and I like to help others get good value and avoid trouble. This beautiful building was just not built right. It flooded, plumbing was done wrong, so parts have no cold water, showers run over, toilets overflow, lightning strikes frequently, causing appliances to burn out, and elevators go out for weeks. Big issues are being handled very slowly or not at all. Management is the worst. They don't take responsibility, and if you contact corporate they just sound nice and don't do anything. The food is just okay. It's expensive too. I notice corporate posts a generic answer, but when we contact corporate it does no good. It's too bad. Seniors deserve better.

DON'T MOVE IN HERE. This brand new place is overwhelmed with construction problems, flooding, sewer line overflowing excrement into apartments, showers running over. Fixing has been super slow. That other review saying it's all being fixed fast has to be from one of their people. There are other reviews from their people here. Lightning has struck 3 them times in two weeks. My Mom's tablet and answering machine, and other people's computers, were blown out by lighting. They won't take responsibility for it, and they firmly deny they need lighting mitigation. They're trying to make it look high end while cheaping out on maintenance costs and staff wages. They underpay and overwork staff and keep losing the good ones. The food went way downhill right after mom signed the lease. They lost their real chef less than a month after we moved my mom in. Their reply below is a sham. I've talked with corporate many, MANY times. They're all expert excuse makers and yes men. Then very little happens. The director told us, "Don't complain, they'll just make your life miserable." Awful management. Last time we talked they said if we don't like it why don't we move out. It cost my mom a fortune to pay movers, and their up front "community fee." And they say "move out." The many social activities and the dining room atmosphere did have Mom making new friends instantly, and her room is beautiful, but now they've made her and many others feel unvalued and unhappy. If Mom and all her friends move, we're all taking them to court.